Dear Hiring Manager,
Upon going through your job ad advertised on the ***, I came to know that you are looking for a proactive, personable, and customer-driven professional to join your team as a new Airline Reservation Agent. I think I have got all the qualities that you are expecting, and hence request you to consider my enclosed resume detailing my qualifications, and experience. With a customer-service background spanning more than 5 years, I will readily convert my knowledge and skills to your company, and be a valuable asset.
I am a courteous, and highly dedicated professional, with respectful communication styles, and my expertise lies in serving the passengers, acting as the first point of contact, maintaining a high degree of visibility, and representing the airlines. Throughout my career, I have proven to ensure superior customer relations, offer error-free service, support and surpass customer expectations, and interact with a huge range of personalities coming from diverse cultures and backgrounds. My excellent adaptability to busy situations positions me to become an immediate asset to your airline.
The following qualifications portray my qualifications in detail-
- Demonstrating a steadfast commitment to providing outstanding customer support while streamlining operations, and facilitating the airline’s success.
- Coordinating all billing and payment functions, charging and refunding credit cards, and activating gift cards.
- Three times winner of Employee of the month for my contribution and recognition in providing quick and error-free service and outstanding communication skills.
- Facilitating quick ticket sales, passenger check-in and boarding, and baggage processing for more than 160 passengers each day while working with *** Airlines, and helping passengers experience a hassle-free boarding and transit.
- Deftly handling complaints, requests, and inquiries using a firm yet compassionate approach, maintaining compliance with airline policies and regulations while striving for high-degree customer satisfaction, and rebooking passengers on late arrivals.
- Excellent people skills, with a courteous and patient nature, and a penchant for calming anxious, or upset customers facing unpredicted travel changes.
My skills in airline reservation and customer service position me to excel in this role, and I also believe my additional strengths such as – being available at a moment’s notice, knowledge of airline protocol, and the ability to perform at top speed will be an asset to your company. An opportunity to offer more insight into my qualifications would be appreciated.
Thank you for your time and consideration.
Sincerely,
[Your Name]
