Customer Liaison Officer Cover Letter Examples

Customer liaison officers work in a wide variety of industries, from e-commerce to government agencies. The nature of their role will depend on the industry they work in.

The job outlook for a customer liaison officer is positive. The median salary for this position is $59,000 per year.

What to Include in a Customer Liaison Officer Cover Letter?

Roles And Responsibilities

Maintaining positive relationships between the company and the client by serving as the point of contact for all issues and concerns.
Managing all aspects of each client’s account, including monitoring performance, identifying potential issues, and helping to resolve concerns.
Communicating internally about any changes or updates made to a client’s account.
Bringing in new clients and helping to establish goals for their accounts.
Using your knowledge of the company’s products and services to help customize your client’s experience.
Receive incoming calls from customers and provide information about products or services offered by the company.
Make outbound calls to customers with questions regarding their orders or concerns about products/services.
Complete reports on issues, concerns, or requests in order to provide feedback to managers.

Education & Skills

Customer Liaison Officer Skills:

Verbal communication skills, including the ability to present information by phone or in person.
Written communication skills, including being able to write clear and concise documents and emails.
Problem-solving and critical thinking skills, including the ability to quickly develop solutions to problems as they arise.
Computer skills, including a working knowledge of Microsoft Office Suite.

Customer Liaison Officer Education Requirements:

A bachelor’s or master’s degree in business administration, management, computer information systems or a similar field of study is usually required to become a customer liaison officer.

Customer Liaison Officer Cover Letter Example (Text Version)

Dear Mr. / Ms. [Recruiter Name],

I am writing in regard to the position of Customer Liaison Officer with [Company Name]. I have been a customer liaison officer for five years and have vast experience in this field.

As a customer liaison officer, I provided an excellent service to customers to ensure that they were satisfied. I was responsible for dealing with complaints, refunds and ensuring the level of customer service was high. I ensured that all queries were dealt with appropriately, and the customers were satisfied with the outcome. As a result, complaints reduced by 30% in my first year of employment.

I worked closely with other departments within the company to ensure smooth operation of the business. This included communication between sales, marketing and finance department to ensure they were working together towards a common goal. It was my responsibility to work on behalf of the company to ensure that our customers received the best possible service available.

In addition to this role, I took it upon myself to train new members of staff on how best to deal with customers so that we could continue to provide an excellent service. By doing this, staff turnover reduced by 25% as staff felt valued and developed within their roles.

Some of my Achievements include:

Conducted product investigations and made relevant recommendations.
Improved customer satisfaction by 15%.
Reduced customer churn rate by 20% in the last year.
Achieved a first-call resolution of 80%.

Overall, I believe that my extensive experience within the industry has provided me with the knowledge and skills required to excel in this role. Thank you for your time. I look forward to hearing back from you regarding this application.

Sincerely,
[Your Name]

Tips

When writing your customer liaison officer cover letter, it is important to remember that this is a source of first contact with a potential employer. You want your letter to be as polished as possible in order to make a good first impression.

Here are some tips to keep in mind:

Start your cover letter by introducing yourself and detailing why you are writing. Be sure to mention the specific position you are applying for and how you became aware of the opening.
In the body of your letter, highlight your relevant qualifications and accomplishments. Use specific examples to illustrate your customer service skills and abilities.
Conclude your cover letter by thanking the employer for their time and consideration and expressing your interest in meeting for an interview.

Refer our Customer Liaison Officer Resume Sample for more tips on how to write your resume and accompany it with a strong cover letter.