Customer Service Advisor Cover Letter Examples

What to Include in a Customer Service Advisor Cover Letter?

Roles And Responsibilities

Job Responsibilities for a Customer Service Advisor:

Giving information about products and services to its customers.
Helping clients in making purchasing decisions.
Keeping the records of accounts of clients up to date.
Refining customer correspondence.
Interacting and communicating with clients through phone, email, and fax, computer, or face to face.
Handling after-sale care.
Calming and satisfying angry or even hostile customers.
Entering data onto a computer or phone.

Education & Skills

Skills Required in a Customer Service Advisor:

Good typing skills.
Computer skills.
Communication skills.
Ability to pay attention to details.
The convincing power.
Good organizational skills.
Ability to meet deadlines.

Qualifications Required for Customer Service Advisor :

High school diploma or equivalent.
Graduate in the field of marketing, finance, sales, business, or some other related field.
Work experience of a minimum of one year in the relevant field.

Customer Service Advisor Cover Letter Example (Text Version)

Dear Sir,

I am writing to you today to apply for the vacant position of Customer Service Advisor. I came across this job opening at XXXX.

I have a bachelor’s degree in marketing and hold three years’ experience in the same position at XXXX. During my time at XXXX, I have learned a lot about how to effectively handle clients’ queries and resolve their queries regarding products and services.

I believe I have the necessary skills and experience necessary to get hired in your esteemed organization. I would like to tell you that I am a highly dedicated professional who takes job requirements very seriously. I am always ready to walk the extra mile to add more to my job than required.

My experience and skills working at this position allows me to be-

Solving concerns of customers and assist them with the company’s product.
Responding to incoming calls and replying to e-mails and fax.
Enhancing the experience of clients.

Moreover, I am an extrovert and like interacting with new and existing clients. I assure you that if given a chance, I will make every possible effort to prove my worth. I am eager to add value to the amazing work done by your esteemed organization. I love challenging work and I know I can handle customers of different personalities effectively. I am competent to convert dissatisfied clients into happy clients.

Thanks for your valuable time and for considering my candidature for this position. Please find attached my resume for your kind perusal.

Looking forward to your reply soon.

Sincerely,
[Your Name]

Tips

Write a cover letter that is informative and leaves a lasting impression. After checking out the cover letter sample, also check the Customer Service Advisor Resume Sample here. This will help you finetune your resume and improve the chances of selection.