Front Desk Agent Cover Letter Examples

What to Include in a Front Desk Agent Cover Letter?

Roles And Responsibilities

A Front Desk Agent provides customer support service to the guests and visitors at hotels and inns. He delivers top-notch facilities in order to provide the customers with the best stay experience. He is responsible for executing administrative work.

A few of his duties are written below:

Greet the visitors.
Address customer inquiries over phone calls, emails, and in-person.
Help the guests in completing the check-in and check-out formalities.
Direct the customers to their respective reserved rooms.
Prepare the bills for the customers at the time of check out and collect the payment.
Maintain cleanliness and sanitation of the hotel.
Maintain a database that comprises customers’ details, reservation dates, and other essential information.
Provide details of the local tourist spots, cafes, historical monuments, etc.
Inform about the facilities and amenities provided at the hotel to the customers.
Collect customer feedback.
Inform about the mishappenings and accidents to the manager.

Education & Skills

Front Desk Agent Skills:

Courteous and professional communication skills while interacting and addressing visitors’ queries.
Excellent phone etiquettes.
Great organizing ability to keep the essential documents safely.
Vigilant to keep a check on any foul activities conducted by the guests.
Customer-oriented to provide outstanding support to the clients.
Capable of dealing with difficult guests calmly.

Front Desk Agent Educational Requirements:

High school diploma (required).
Bachelor’s degree in hospitality, management, or any related stream (preferred).
Previous work experience in the customer service domain is a benefit.
Adept at working on database softwares and Microsoft Office applications.

Front Desk Agent Cover Letter Example (Text Version)

Dear Mr./Ms.,

The job opening of Front Desk Agent with your firm, advertised on LinkedIn.com, caught my attention. A formal background in customer service, coupled with my proven domain expertise, makes me an excellent match for the position.

Below are some of my professional responsibilities:

Manage the check-ins and check-outs.
Logs customers’ feedback.
Coordinate with various departments for providing necessary information.
Develop customer tracking reports.
Explain about the local attractions and sightseeing places.
Answer phones and emails.

Besides the above duties, I have honed excellent interpersonal skills, work dedication, and the ability to drive timely closure of the assigned tasks.

The resume shared below will paint a snapshot of my occupational history and supporting education for this role. Thank you for walking through my profile. I’d love to have a chance to meet with you and discuss this role in further detail.

Sincerely,
[Your Name]

Tips

Avoid using generic/cliche cover letters instead, incorporate refreshing content by demonstrating your proficiency required for the job profile.

Your resume is a document to outline your qualification and business intelligence expected for the vacant position. We have thoughtfully drafted a Front Desk Agent Resume Sample using absolutely relevant keywords and perfect examples to prove the required expertise.