Front Desk Supervisor Cover Letter Examples

What to Include in a Front Desk Supervisor Cover Letter?

Roles And Responsibilities

A Front Desk Supervisor guides the front desk workforce in order to ensure the efficient functioning of the hotel/resort. His primary focus is on delivering top-notch services to visitors in order to provide them with a great stay experience. He is responsible for looking after the reservations, billing procedures, auditing, and technical matters.

A few of his responsibilities are enumerated below:

Make sure that excellent customer service is provided to the guests.
Addressing the guest’s issues in a polite and formal manner.
Directing the visitors to their rooms.
Ensure cleanliness and sanitation within the hotel premises.
Assign various duties to the front desk team members.
Develop a work shift chart for the staff.
Ensure compliance of the conducted operations with the hotel’s policies and standards.
Assist the customers in completing the check-in and check-out formalities.
Gather feedback from the guests.
Note down the customers’ requirements such as wake up calls, arranging hotel cars, etc.
Collect the payment during check-out.
Keep a tab on any suspicious activities carried out by customers.
Guide the guests about the tourist places, restaurants, gaming houses, etc.

Education & Skills

Front Desk Supervisor Skills:

Courteous and amiable while communicating with the guests.
Capable of handling difficult customers calmly.
Excellent leader to instruct the service staff.
Ability to act more responsibly in the absence of the front desk manager.
Customer service-oriented.
Great problem solver to answer customer inquiries and concerns effectively.
Outstanding time management skills to provide prompt service to the visitors.
Observant to notice suspicious activities in the hotel.

Front Desk Supervisor Educational Requirements:

High school diploma or equivalent.
Bachelor’s degree in hospitality management (preferred).
Good mathematical skills to calculate the bill amount correctly.
Knowledge of various languages (preferred).

Front Desk Supervisor Cover Letter Example (Text Version)

Dear Mr./Ms.,

Please accept this job application as I am keen to join your organization as a Front Desk Supervisor. With 2 years of experience as a Front Desk Officer at ABC Ltd., I am now prepared to propel my career in the advanced role. Matured leadership and an outstanding customer-service approach are the 2 essential skills required to be your Front Desk Supervisor.

Below are my duties that exemplify me as a potential candidate who possesses both qualities:

Greet visitors.
Administer front desk processes.
Direct the staff.
Ensure cleanliness and neatness in the hotel.
Maintain a reservation database and regularly update it.
Form and implement effective strategies in order to provide the best customer service.
Recheck the billing.
Ensure quick room service for the customers.

I have always wanted to work with your renowned organization and am confident to excellently fulfill your expectations as the Face of the brand.

Thanks for assessing my profile for the vacancy. Please refer to my resume to get an insight into my qualifications and previous professional experience. I genuinely expect a detailed discussion to prove my suitability for the role.

Sincerely,
[Your Name]

Tips

Revisit the expertise you’ve mentioned in the cover letter before submitting it as drafting an exaggeration of your skillset can adversely affect your candidature.

Candidates find it a daunting task to personalize their resumes for each job they’re applying for. But sending across a standard resume for every job applied shows your laid-back attitude. Therefore, say goodbye to the writing customized resume and take a walk through our Front Desk Supervisor Resume Sample.