Hotel Front Desk Supervisor Cover Letter Examples

What to Include in a Hotel Front Desk Supervisor Cover Letter?

Roles And Responsibilities

Making sure all customers are satisfied and are provided a cordial welcome as they arrive and depart.
Communicating with other departments and ensuring the needs of customers are met.
Monitoring security cameras and ensuring the guest’s safety is maintained at all times.
Coordinating with staff members and ensuring that maintenance requests are addressed.
Managing the front desk operations apart from check-in and check-out procedures.
Providing information about hotel services and amenities available to guests.
Ensuring all reservations are properly processed.
Answering phone calls, and providing information about the hotel and its service.

Education & Skills

Hotel Front Desk Supervisor Skills:

Strong verbal and written communication skills.
The ability to lead and motivate the team.
Previous front office experience.
Language skills – fluency in multiple languages will be an asset.
The ability to work in shifts.
Flexibility to travel.
Knowledge of operating MS Office and hotel reservation software.
Professional attitude and demeanor.

Hotel Front Desk Supervisor Education Requirements:

High school diploma or GED (mandatory).
Bachelor’s degree in hospitality or business program.
Theoretical knowledge of the responsibilities.

Hotel Front Desk Supervisor Cover Letter Example (Text Version)

Dear Mr./Ms.

I have been a long-time fan of ***, and I was truly elated to see that your company is looking for a Hotel Front Desk Supervisor currently. I have strong experience in handling different types of guests and have been in this field for major organizations such as ***, and ***. This experience combined with my passion to serve customers would help me to take up the role of a Hotel Front Desk Supervisor in your company and give my best to the betterment and success of your organization’s mission.

Highlights of my accomplishment as a Hotel Front Desk Supervisor include –

Spearheading ****’s operation – managing a team of 20 employees, overseeing all aspects of front desk operations, while ensuring the guests are greeted and checked in on time.
Record management is a vital part of any hospitality industry, and I excel in this skill, and can handle all guest’s requests, and solve their complaints then and there.
Worked in several capacities including front desk clerk, guest service associate, and concierge, and provided my valuable skills in conflict resolution, multitasking, and customer service.
The ability to lead and motivate team members, oversee the front office staff during all shifts, and develop a positive relationship with the team members.
Constantly praised for my leadership skills, and the ability to resolve problems and be resourceful to team members.
Expertise in customer service- received numerous awards for my customer service skills including the recent one- the “Employee of the Month” award which was for excellence and effort to satisfy guests by going above and beyond my service parameters.

I take pride in providing exemplary customer service, and I strongly believe that these skills of mine would be a valuable addition to ***. I look forward to discussing this opportunity in further detail by meeting you in person. Thank you for your time and consideration.

Sincerely,
[Your Name]

Tips

Showcase your relatable skills and experience in this field so that you can impress the hiring employer. Some great ways to do this are to –

Provide a brief example of your past project that depicts how you have helped guests achieve their goals. This will impress the hiring manager and give an idea of what can be expected from you.
Mention your specific metrics for improvement- decreased churn rate, and increased subscription rates.
Discuss your positive results that stem from your output, and also mention the awards, and recognition that you have achieved.

Similarly, your resume should also have the same impact as your cover letter. For resume help, check out our Hotel Front Desk Supervisor Resume Samples as well!