Hotel Front Office Manager Cover Letter Examples

Hotel Front Office Managers play a crucial role in managing the Hotel’s front desk space. They improve guest satisfaction, gain customer loyalty, act as the first contact point for guests, make a good impression and improve reputation. Some of the associated duties include answering guests’ questions, offering customer support, keeping the front office clean and presentable, and advising customers.

What to Include in a Hotel Front Office Manager Cover Letter?

Roles And Responsibilities

Training, and supervising the hotel front office staff.
Handling all customer complaints and special requests.
Ensuring the customer-related tasks are handled accurately.
Improving guest’s experience.
Scheduling staff shifts and managing HR-related tasks.
Monitoring stock and ordering offices supplies.
Managing the budget of the department.
Updating records and files.
Preparing monthly management reports about customer feedback, booking, and cancellation.

Education & Skills

Hotel Front Office Manager Skills:

Great interpersonal and strong communication skills.
Basic accounting skills.
The ability to remain positive and focused in a fast-paced environment.
Great computer skills.
The ability to learn new skills quickly.
Client service expertise.
A professional appearance.

Hotel Front Office Manager Education Requirements:

An Associate’s degree or High School Diploma.
Cash handling expertise.

Hotel Front Office Manager Cover Letter Example (Text Version)

Dear Mr./Ms.

With this letter and my attached resume, I request you to kindly consider me for the open Hotel Front Office Manager role that is currently available at ***. I have more than ten years of Hospitality sector experience working in various capacities with a proven record of handling front desk operations and customer support services. I believe I would be the perfect fit for this role, as my experience and education parallel your job description. And I am also certain that I can be a valuable asset to your company.

**** is a leading brand in the Hospitality field with a global customer base and is well-known for its customer satisfaction, and retention techniques, while efficiently handling the industry standards and procedures. At my current workplace, I am accountable for the following areas of achievement –

Overseeing front desk operations and staff significantly waiting customer call time by almost 75%, and increasing efficiency in providing customer support by 100%
Spearheaded ****’s front desk operations by handling all aspects from scheduling workers’ shifts, to managing budgets, and providing top-notch guest service.
Overseeing and managing administrative support functions – meeting financial reconciliation, night audit, and issue resolution whilst handling all guests professionally and courteously.
Hiring, training, and motivating hotel workers and acting as a strong coordinator between the team and the management.
Strong communication skills enabling me to maintain a cordial relationship with other departments like concierge, bellmen, shuttle systems, and guest room service.
My experience includes working in several different types of hotels from budget-friendly hotels to luxury resorts (a detailed list is enclosed).

My strong multi-tasking skills coupled with my ability to improve operational systems will allow me to contribute immensely to ***. And, I assure you that I have the potential to handle difficult situations with professionalism, as I have learned this skill working with all kinds of people. I am confident that my skills and experience are impressive, and I would be considered for this role.

Thank you for your time and consideration.

Sincerely,
[Your Name]

Tips

The tone in which the Hotel Front Office Manager Cover Letter is written should express an appealing attitude as it is one of the most sought-after qualities in a Hotel Front Office Manager. Your Cover Letter and resume should help the recruiting manager understand why you are the best fit for the role. Use our Hotel Front Office Manager Resume Sample to create the ideal resume.