IT Support Technician Cover Letter Examples

What to Include in a IT Support Technician Cover Letter?

Roles And Responsibilities

Several job responsibilities of an IT Support Technician are mentioned below:

Install, configure and maintain the hardware, software, OS, and peripheral devices.
Address the issues of the end-users promptly.
Offer technical support to the employees of the company.
Set up accounts for new employees.
Carry out basic repair work.
Train the new hires.

Education & Skills

IT Support Technician Skills:

Active listener to understand the issues faced by the end-users.
Outstanding communication skills to coordinate with the clients, managers, and co-workers.
An analytical mindset to identify the primary cause behind hardware and software issues.
Capable of suggesting effective and practical IT strategies to the manager.
Solid technical understanding to troubleshoot the issues and perform repair and maintenance work.
Cooperative in nature to provide assistance to other IT professionals in resolving complex issues.
Ability to stay abreast with the recent developments in the technical support industry.

IT Support Technician Education Requirements:

A high school diploma or GED is required.
Bachelor’s degree in computer engineering, information technology, or a similar stream is highly preferred.
Advanced level certification in the relevant computer program is beneficial.
Knowledge of coding languages and other software.
Familiar with hardware components for performing basic repairs.

IT Support Technician Cover Letter Example (Text Version)

Dear Mr./Ms.,

Upon hearing about your search for an IT Support Technician, I quickly decided to write a job application to present my candidature for the same. This letter will share insights into my skill set and relevant work experience for your consideration. As a personable and highly dedicated IT Support professional, I have a good amount of experience in providing excellent desktop and IT support to the current organization’s clients.

I have been maintaining PCs and laptops, configuring IT hardware, determining and troubleshooting IT-related issues, and offering unparalleled support to remotely working employees. Please consider the below list of my key contributions in the current role :

Provide first-level technical support to the end-users.
Identify the hardware, software, and networking system-related issues and resolve them.
Carry hardware repair for devices that are not covered by a vendor maintenance program.
Work closely with the senior administrator for resolving complex issues.
Ensure compliance of the activities with the IT department policies and strategies.
Perform other activities as directed by the departmental head.

I have secured a top position in my Bachelor’s in IT from ABC University. The above duties helped me gain my innate strengths. I am excellent at problem-solving and have great interpersonal skills to help my co-workers and nurture a friendly relationship with them. I hope my skill set and work experience is meeting your job expectations.

Thank you for your consideration. Please refer to my attached resume that will summarize my educational qualifications and work achievements in my professional journey. I look forward to meeting you in person at your earliest convenience.

Best Regards,
[Your Name]

Tips

An entry-level candidate can grab the employer’s attention by mentioning the coursework pursued, apprenticeship, or training done from an accredited institute and draft a solid example of troubleshooting a real-time IT-related issue in his/her cover letter.

Learn to build compelling content for your resume with the support of our professionally drafted IT Support Technician Resume Sample.