Technical Support Specialists are employed by many organizations to provide assistance and advice to computer users.
The job outlook is expected to grow 12% over the next ten years, which is much faster than average
The job outlook for this position is excellent, with salaries starting at $45,000 per year and increasing to over $95,000 per year for specialists with significant experience.
What to Include in a Technical Support Specialist Cover Letter?
Roles And Responsibilities
- Provide technical support to customers by answering questions and responding to web or email queries in a timely manner.
- Troubleshoot problems and give clear instructions on how to fix them.
- Identify recurring issues and report them to management.
- Track and document all interactions with customers in a database, in order to monitor progress.
- Use specialized software to record system failures and provide solutions to the customer.
- Report technical issues for further investigation by higher-level tech support staff.
- Adhere to all company policies and procedures.
Education & Skills
Technical Support Specialist Skills:
- Customer service skills.
- Ability to walk customers through steps without direct visual contact.
- Knowledge of computer systems and software programs.
- Great problem solving skills.
- Organizational and time management skills.
Technical Support Specialist Education Requirements:
- Technical support specialists generally have at least an associate’s degree in the field of computer science or a related field. While some employers may not require experience, others may prefer to hire those with a few years of relevant work experience.
Technical Support Specialist Cover Letter Example (Text Version)
Dear [Hiring Manager’s Name],
I was excited to see your open position for a Technical Support Specialist.
I have been working in technical support for the past five years, and I would be excited to bring my expertise to [company name].
As a Technical Support Specialist at [former company name], I had the opportunity to work with clients from all over the world and in many different industries. I provided troubleshooting for hardware and software issues, connecting with clients over email and phone calls.
At [former company name] we also worked with many different kinds of servers. Troubleshooting these servers required a lot of innovative thinking on my part, as well as the ability to research solutions that would be appropriate for the server in question. This has given me extensive experience using command line interfaces, which is something I would love to put to use at [company name].
Some of my achievements in this role include:
- Resolved over 75% of incoming tickets without escalation or external support.
- Quickly identified, diagnosed, and resolved critical issues to minimize downtime.
- Assisted remote users in solving connectivity issues and printing issues.
- Restored services by identifying problems and applying technical skills.
- Maintained a high level of customer satisfaction through quick ticket resolution times and clear communication.
I hope that you will consider me for this opportunity. I know that my experience will make me an asset to your team, and I look forward to hearing back from you soon!
Sincerely,
[Your Name]
Tips
As a Technical Support Specialist, you understand how important it is for a company to communicate well with its clients. I see the same principle at work in cover letter writing: when you want someone to hire you, you have to communicate your value well.
For your cover letter, you should start by listing your best technical attributes. There’s no need to spend too much time describing your job history; just tell them where you’ve worked and for how long, and move on to your skills.
Before sending off the letter, make sure to thoroughly proofread it. This helps show that you are detail-oriented and can work quickly and efficiently—two things any Technical Support Specialist needs to have!
Once you’ve written a great cover letter, it’s time to start working on your resume. Refer our Technical Support Specialist Resume Sample for more tips on how to write your resume and accompany it with a strong cover letter.
