911 Dispatcher Resume
Summary : Dedicated 911 Dispatcher with over 10 years of experience in emergency response and communication. Proven ability to manage high-stress situations, coordinate with multiple agencies, and provide critical information to first responders.
Skills : Emergency Communication Systems, Crisis Management, Call Prioritization, Data Management
Description :
- Provide critical assistance and information to callers, directing and transferring calls to appropriate emergency services.
- Dispatch and maintain communication with police, fire, and emergency medical services, monitoring the status of field personnel.
- Respond to inquiries from emergency responders, providing directions to incident scenes and logging arrival times.
- Coordinate response activities with outside agencies, including public works and search and rescue services.
- Receive and respond to information from alarm companies, monitoring alarm systems and dispatching appropriate personnel.
- Research and provide information to law enforcement regarding individuals, vehicles, and criminal histories.
- Enter data into crime information systems related to missing persons, stolen items, and protection orders.
Experience
10+ Years
Level
Senior
Education
Degree
E911 Dispatcher Resume
Headline : Dedicated 911 Dispatcher with 7 years of experience in emergency response. Proven ability to remain calm under pressure, effectively communicate, and coordinate emergency services to ensure public safety.
Skills : Crisis Management, Emergency Response, Active Listening, Multi-tasking, Data Entry
Description :
- Dispatch police, fire, and EMS services via radio and pager equipment, ensuring rapid response to emergencies.
- Answer and transfer emergency and administrative calls, prioritizing urgent situations effectively.
- Document and file detailed reports using computer applications, maintaining accurate records for future reference.
- Remain calm and focused in high-pressure situations, demonstrating strong decision-making skills.
- Conduct CPR and first aid training, ensuring readiness for medical emergencies.
- Utilize strong communication skills to relay critical information to emergency responders.
- Maintain a professional demeanor while providing exceptional customer service to callers in distress.
Experience
5-7 Years
Level
Consultant
Education
Degree
911 Dispatcher/Corrections Officer Resume
Summary : Dedicated 911 Dispatcher with 10 years of experience in emergency response coordination, adept at managing high-pressure situations, ensuring public safety, and providing critical support to first responders.
Skills : Microsoft Office Suite, Crisis Management, Telecommunication Systems, Multi-Agency Coordination, Emergency Response Planning
Description :
- Receive and assess 911 emergency calls, coordinating immediate responses and providing critical support to first responders.
- Conduct public safety dispatching, managing multi-jurisdictional incidents and supporting law enforcement and medical services.
- Evaluate and prioritize service requests, ensuring efficient response based on incident type and severity.
- Operate a multi-frequency radio console, facilitating communication across various emergency agencies.
- Perform essential communications center duties, including data entry, file maintenance, and managing high call volumes.
- Utilize advanced computer applications to access law enforcement databases and maintain accurate logs.
- Safeguard sensitive information, process legal documents, and compile reports for law enforcement agencies.
Experience
10+ Years
Level
Senior
Education
AAS Criminal Justice
Detention Officer/911 Dispatcher Resume
Objective : Dedicated 911 Dispatcher with 2 years of experience in emergency response. Proven ability to manage high-stress situations, communicate effectively, and coordinate with emergency services to ensure public safety.
Skills : Communication Skills, Crisis Management, Multi-tasking, Emergency Response, Call Prioritization
Description :
- Received and prioritized 911 calls, dispatching Fire, EMS, and Police to ensure rapid response.
- Maintained accurate call records and provided pre-arrival medical instructions to callers.
- Communicated effectively with distressed callers, managing high-stress situations with professionalism.
- Prepared detailed incident reports, documenting events and response times for all dispatched units.
- Maintained Emergency Medical Dispatcher and CPR/AED certifications to provide life-saving support.
- Adhered to HIPAA regulations, ensuring caller privacy and confidentiality at all times.
- Utilized advanced software for mapping, vehicle tracking, and emergency response coordination.
Experience
0-2 Years
Level
Entry Level
Education
Degree
Communications Operator (911 Dispatcher) Resume
Headline : Dedicated 911 Dispatcher with 7 years of experience in emergency response and crisis management. Proven ability to remain calm under pressure, prioritize calls, and coordinate with emergency services to ensure public safety.
Skills : Crisis Management, Team Coordination, Emergency Communication, Rapid Decision Making, Operational Efficiency
Description :
- Executed comprehensive radio and telephone operations for emergency services.
- Prioritized and processed incoming emergency calls for police, fire, and medical assistance.
- Trained and mentored new dispatchers to enhance team performance.
- Utilized a computer-aided dispatch system to manage emergency calls effectively.
- Maintained accurate records of all dispatched calls and responses.
- Collaborated with law enforcement and emergency services to coordinate responses.
- Conducted regular training sessions to ensure compliance with emergency protocols.
Experience
5-7 Years
Level
Consultant
Education
AAS-CJ
911 Dispatcher Resume
Objective : Dedicated 911 Dispatcher with over 5 years of experience in emergency response and communication. Proven ability to remain calm under pressure, prioritize tasks, and provide critical information to first responders.
Skills : Typing Speed 100+ WPM, Emergency Communication, Crisis Management, Multi-Channel Coordination
Description :
- Operated and maintained dispatch systems to ensure seamless communication.
- Assessed emergency situations by questioning callers to determine response needs.
- Completed certification training and maintained up-to-date knowledge of protocols.
- Utilized advanced software to log incidents and track response times.
- Coordinated with police, fire, and EMS to dispatch appropriate resources.
- Monitored radio communications to provide real-time updates to responders.
- Maintained accurate records of all calls and responses in compliance with regulations.
Experience
2-5 Years
Level
Junior
Education
AAS Criminal Justice
911 Dispatcher Resume
Summary : Dedicated 911 Dispatcher with over 10 years of experience in emergency response and communication. Proven ability to manage high-pressure situations, ensuring timely and accurate dispatch of emergency services.
Skills : Emergency Response, Crisis Management, Communication Skills, Multi-tasking, Data Entry
Description :
- Receive and assess emergency and non-emergency calls, dispatching appropriate services promptly.
- Document call details, ensuring accurate records for law enforcement and emergency services.
- Utilize computerized systems to access and update critical information on wanted persons and vehicles.
- Maintain confidentiality and security of sensitive information while managing multiple calls.
- Relay vital information to first responders and coordinate with various agencies during emergencies.
- Monitor radio communications to stay informed of ongoing incidents and resource availability.
- Provide assistance to callers, offering guidance and support during high-stress situations.
Experience
10+ Years
Level
Senior
Education
AAS-CJ
911 Dispatcher Resume
Objective : Dedicated 911 Dispatcher with 2 years of experience in emergency response and crisis management. Proven ability to handle high-pressure situations, ensuring effective communication and coordination among emergency services.
Skills : Communication Skills, Crisis Management, Emergency Response, Multi-Tasking, Active Listening
Description :
- Answered emergency calls and efficiently routed them to appropriate emergency services.
- Collected critical information from callers during high-stress situations to assess urgency.
- Maintained professional relationships with law enforcement and emergency services for effective collaboration.
- Dispatched Police, Fire, and EMS units to various locations, ensuring rapid response to emergencies.
- Ensured clear communication between responders and callers to maintain safety and situational awareness.
- Completed extensive training to operate multiple dispatch systems and protocols effectively.
- Provided guidance to callers in crisis, offering support until emergency personnel arrived.
Experience
0-2 Years
Level
Junior
Education
AAS-CJ
911 Dispatcher Resume
Objective : Dedicated 911 Dispatcher with 5 years of experience in emergency communication and public safety. Proven ability to manage high-pressure situations, dispatch emergency services, and provide critical support to first responders.
Skills : Microsoft Office Suite, Open Source Search Tools, PhotoDNA Analysis, Exif Tool Proficiency, Emergency Communication
Description :
- Gathered and entered critical information from callers into the Computer Aided Dispatch (CAD) system.
- Operated CAD console with multiple terminals, ensuring accurate mapping and resource allocation.
- Received and prioritized emergency calls, dispatching police, fire, and medical units as needed.
- Monitored public safety resources, coordinating emergency services across jurisdictions.
- Accessed and entered data from VCIN and NCIC databases for real-time information retrieval.
- Maintained clear and professional communication with first responders and other agencies.
- Condensed complex information into concise remarks, ensuring clarity and accuracy in call processing.
Experience
2-5 Years
Level
Junior
Education
AAS Criminal Justice
911 Dispatcher Resume
Objective : Dedicated 911 Dispatcher with 2 years of experience in emergency response communication. Skilled in managing high-pressure situations, providing critical information, and coordinating with emergency services to ensure public safety.
Skills : Crisis Management, Emergency Response, Multi-tasking, Communication Skills
Description :
- Provided efficient emergency 911-call handling and dispatching services to ensure rapid response.
- Maintained constant communication with emergency responders, including police, fire, and medical units.
- Determined appropriate response agencies based on incoming 911 calls and dispatched necessary resources.
- Monitored emergency radio frequencies to relay critical information to on-scene officials.
- Coordinated with multiple agencies to ensure effective incident management until resolution.
- Utilized computer-aided dispatch systems to log calls and track response times accurately.
- Trained new dispatchers on protocols and emergency response procedures to enhance team efficiency.
Experience
0-2 Years
Level
Entry Level
Education
AAS-EM
911 Dispatcher Resume
Headline : Dedicated 911 Dispatcher with 7 years of experience in managing emergency calls, coordinating responses, and ensuring public safety. Proven ability to remain calm under pressure and provide critical information to first responders.
Skills : Emergency Communication, Crisis Management, Multi-Agency Coordination, Call Prioritization, Incident Reporting
Description :
- Managed emergency and non-emergency calls for multiple agencies, ensuring accurate information relay.
- Coordinated dispatch of law enforcement and emergency services based on caller information.
- Verified driver and vehicle information during traffic stops, assisting officers in real-time.
- Entered and updated warrants and stolen vehicle data in national databases.
- Documented all public interactions, maintaining detailed records for future reference.
- Generated reports for law enforcement personnel, aiding in operational efficiency.
- Trained new dispatchers on protocols and procedures, fostering a knowledgeable team.
Experience
5-7 Years
Level
Executive
Education
AS-CJ
911 Dispatcher Resume
Headline : Dedicated 911 Dispatcher with 7 years of experience in emergency response. Proven ability to assess situations quickly, prioritize tasks, and communicate effectively under pressure. Committed to public safety and efficient service delivery.
Skills : Proficient in CAD systems, Exceptional communication skills, Strong multitasking abilities, Crisis management, Emergency response coordination
Description :
- Assess emergency situations to determine the nature and location of incidents, prioritizing dispatch of police, fire, and medical units.
- Receive and process 911 calls, maintaining real-time communication with emergency units to ensure effective response.
- Monitor emergency alarms and non-emergency calls, providing assistance and information as needed.
- Utilize various computer systems to enter, update, and retrieve critical information efficiently.
- Respond to inquiries regarding vehicle registrations and warrants, providing accurate data to callers.
- Maintain awareness of multiple public safety radio frequencies to coordinate responses effectively.
- Operate advanced communication equipment, including radio consoles and telecommunication systems, to facilitate emergency operations.
Experience
5-7 Years
Level
Executive
Education
AAS-EM
911 Telecommunicator Resume
Summary : Seeking a career that will allow to learn new skills and work as a cooperative member of a 911 Telecommunicator team. Am eager to implement knowledge from prior work experience to serve as an asset to a new work environment.
Skills : Excellent customer service skills, Adaptability.
Description :
- Answered and documented numerous administrative and 911 phone calls.
- Communicated with 5 law enforcement agencies, 7 fire agencies, and an ambulance service.
- Monitored 10 radio channels.
- Handled time-sensitive and confidential information on a daily basis.
- Interacted with customers that physically come to the 911 center for assistance.
- Worked as per the priority of calls based on policy and nature of the incident- Delete, set by policy.
- Responsible for maintaining the current status of personnel and equipment already out on calls while dispatching.
Experience
10+ Years
Level
Senior
Education
B.S in Arts
911 Telecommunicator Resume
Objective : Seeking a 911 Telecommunicator position with a company that will allow to fully utilize communication, organizational and customer service skills. Diligent and dependable with excellent communication skills in time management.
Skills : Excellent communication skills, Time management.
Description :
- Physically located 9-1-1 telephone calls and identifies vehicles' locations using the geographic display (MapStar).
- Stayed current on specific crime problems, unusual fire, and police field operations,etc., that must be considered when dispatching.
- Read and interpreted a variety of resource material, procedural manuals, etc.
- Utilized appropriate equipment is necessary to perform job duties such as a computer, two-way radio, as well as related dispatch and recording equipment.
- Operated radio dispatch equipment in the enhanced 911 communications center.
- Kept various records on communications and computer activities.
- Answered the telephone, takes messages, answers inquiries.
Experience
2-5 Years
Level
Junior
Education
B.S In Management
911 Telecommunicator Resume
Objective : To obtain a job as a 911 Telecommunicator Service Representative. A job that will challenge me and allow to use my education, skills, and past experiences in a way that is both beneficial to self, clients and employer and allow for further growth and advancement.
Skills : Communication skills, Management, Inventory Management.
Description :
- Provided information to the caller and field units in a clear and concise manner.
- Utilized various communication interview techniques to calm callers on the phone and obtain the necessary information to determine the appropriate response required.
- Entered all relevant police transmissions in emergency situations directly into the Computer-Aided Dispatch (CAD).
- Received and dispatched calls and messages for fire and police units.
- Maintained contact with all units on assignment, maintained accurate status and location of all units, maintained daily computerized log of all field calls, and units dispatched.
- Simultaneously monitored up to five computer screens and to immediately access each.
- Monitored and utilized numerous fire and police radio frequencies, the civil defense radio channel, and the Police emergency channel.
Experience
0-2 Years
Level
Junior
Education
A.S Of Arts
911 Telecommunicator Resume
Objective : To attain a challenging career that will provide me with growth opportunities with my experience and increased knowledge of being Emergency a 911 Telecommunicator to be developed to its greatest degree.
Skills : Fluent In Spanish, Type 45+ Wpm, Excellent Customer Service , Exceptional Computer.
Description :
- Received emergency calls from the public requesting police, fire, or another emergency service.
- Responded to radio transmissions, voice instructions, and phone conversations simultaneously.
- Evaluated and provided appropriate responses to emergency calls while working under stressful conditions and strict time constraints.
- Responsible for answering the 911 line and non-emergency line.
- Assisted callers with their emergencies and sending calls to the correct dispatch.
- Managed the digital alarm box for automated fire alarms.
- Responsible for logging control burns and sprinkler testing into the logbook.
Experience
2-5 Years
Level
Junior
Education
Emergency Medical Technician
