Description :

1. Supports Client Team with delivery of contractual services for assigned accounts specializing in the delivery of benefits communication and enrollments of voluntary benefits.
2. Coordinate all aspects of benefit fairs including securing facilities, accommodation, catering, displays, transportation, coordinating with all providers, etc.
3. Researches and plans and organizes all aspect of contractual services including enrollment, including leading work groups to plan, monitor, implement and evaluate the enrollment process and communicating enrollment development to internal and external customers.
4. Participates and supports implementation of case activities, develops and carry out education and enrollment strategies to increase participation in voluntary benefits.
5. Produces enrollment plans and reports, including revenue and expense projections and enrollment results for internal and external distribution.
6. Develop and communicate case activity and enrollment schedules.
7. Participants in review and development of enrollment materials and determines the distribution requirements for assigned cases.
8. Conducts presentations and benefit counseling as needed.

Experience

2-5 Years

Level

Junior

Education

DHS In Management

Description :

1. Perform analysis to drive optimal business processes.
2. Leads weekly status calls with the customer and with the internal team.
3. Able to negotiate and compromises while representing the best interests of the project at all times.
4. Leads large, multi-disciplined teams in the delivery of new business start-ups and other projects.
5. Assembles project schedule from base information and is responsible for working with each functional area for developing their portion of the schedule (IT, Engineering, Operations, Finance, HR, Safety/Security, Contracts, etc).
6. Establishes resource plan, schedule, budget, risks analysis, and acceptance criteria.
7. Uses good judgment on when to escalate issues and options.
8. Able to multi-task across all projects assigned while maintaining an eye for detail.

Experience

5-7 Years

Level

Executive

Education

High School Diploma

Description :

1. Gathered various clients from wedding expos and booked consults.
2. Achieved employee of the month, exceeded goal amount.
3. Managed 3-5 consultants in various weddings, events ect.
4. Performed excellent customer service to all clients and built clientele.
5. Handled employee guidelines, payroll and disputes.
6. Developed monthly reports for closing months.
7. Established relationships between vendors and built clientele.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Serve as liaison between client, debtor, and agents throughout North America with responsibilities including account management, document preparation, prioritizing time-sensitive accounts, and maintaining confidential information.
2. Further duties include providing customer service and support, addressing client questions and concerns, and address both conflict and solution concerns.
3. Highlights Clerical duties including gathering data and/or processing of electronically received consignments.
4. Frequent purging of aged accounts and inventory Monitoring assignments on hold or closed by clients request Reporting of repossessions to client per request.
5. Miscellaneous clerical duties to include filing, copying and administrative support.
6. Utilizing knowledge of multiple computer systems, such as the internal operating system, Email, and Microsoft, in the performance of daily duties.
7. Perform other duties as directed by PAR Management.

Experience

2-5 Years

Level

Junior

Education

Masters of Science

Description :

1. Performing as Account Coordinator responsibilities included management of The  Army financial account in conjunction with the ABC Agency.
2. Assisted with updating the brand name and renewing the slogan, "An Army of One".
3. Duties also included participating in creative meetings, preparing budgets and marketing proposals.
4. Reconciled the team's expenses monthly and coordinate travel arrangements.
5. Collaborated with the design department for creating prototypes, ads and developing PowerPoint presentations.
6. Collected and analyzed data from planned focus groups.
7. Wrote and distributed press releases to targeted media contacts to raise awareness for key initiatives.

Experience

10+ Years

Level

Senior

Education

English

Description :

1. Actively pitched new product launches and client initiatives to regional and national publications.
2. Handled day-to-day editorial requests and media servicing for 8 different clients, ranging from fashion to lifestyle to travel.
3. Coordinated events between third party vendors and sponsors and clients.
4. Executed and provided monthly social media recommendations to clients.
5. Supported on-site and in preparation for client events, including management of RSVPs, check-in, and press interviews.
6. Assisted in developing short-term and long-term press strategies for clients.
7. Managed department interns and freelancers.

Experience

0-2 Years

Level

Entry Level

Education

B.S. In Marketing Communications

Description :

1. Analyzing the repair history and life cycle trend data of assets, either leased or owned by customers.
2. Analyzing and tracking service agreements and contracts for assets under management.
3. Daily communications with both customers (asset owners) and vendors (repair service providers) regarding services required to maintain an efficient, effective, and least costly asset.
4. Providing lease versus buy analysis to customers, per asset and/or per fleet under consideration.
5. Responsible for gathering and providing specific data to determine actionable recommendation on acquisition, and disposal determination.
6. Source, price parts and labor, service, freight and other costs involved for asset repair.
7. Negotiating pricing with multiple vendors to achieve the best value/price per part(s) needed.
8. Tracking and compiling a large amount of data (repair history, asset value, parts cost, labor cost, etc. ) to present an analysis of asset status to customers.
9. Resolving customer issues and explain discrepancies perceived or real, per repair and per asset.
10. Calculating asset values by taking into account industry value data, depreciation, repairs, and use.

Experience

7-10 Years

Level

Executive

Education

HS

Description :

1. Processing of online lockbox activity including all incoming ACH and wire transactions into Oracle database.
2. Researching incorrect receivables via Oracle and or policy system to ensure proper posting of receipt.
3. Maintaining/building monthly collection file, distributing collection reports to in-house account managers, regional managers, managers, and brokers.
4. Targeting "at risk" accounts and working directly with the responsible account manager to reach a resolution and/or cancellation of the policy.
5. Conducting monthly analysis regarding all past dues in relation to past due percentage targets.
6. Initiating the proper dunning procedure based upon the status of each past due.
7. Invoicing/data integrity check of all policies to be invoiced prior to any policy going live; invoicing of any changes after-the-fact; problem-solving of any invoicing issues.
8. Supporting/back up ap personnel as needed including entering vendor invoices, cutting checks, processing claim payments and initiating ACH's and/or wires.

Experience

10+ Years

Level

Management

Education

Diploma

Description :

1. Sourced ideas for customer events, provided pricing and availability, confirmed specifications and art for orders with both customer and vendor.
2. Submitted orders, retrieved confirmations, supplied customers with tracking, ensured order quality was up to standard.
3. Managed inventory for current accounts, created and submitted inventory agreements to customers.
4. Effectively managed several accounts with minimal assistance.
5. Was able to fill in for other co-workers without prior training on their specific account details.
6. Ability to multi-task in a time sensitive and deadline driven work environment.
7. Ability to work within a team with shared responsibilities or individually.
8. Comfortable collaborating with other departments to resolve conflict and exceed client expectations.
9. Demonstrates deductive reasoning, good judgment, and excellent communication skills.
10. Demonstrates service orientation with a desire to exceed customer expectations.

Experience

2-5 Years

Level

Junior

Education

Certificate

Description :

1. Schedule and ensure suggested mechanical, body, and detail services were being performed to our client's vehicles in preparation for the auto auction each week.
2. Effectively communicate customer needs to the correct department or company via email, web-based software, telephone and in person.
3. Prepared and sent customer and inter-company reports after each sale in addition to mediating unresolved deals between buyers and sellers on sale day.
4. Provide detailed data entry of parts cost, labor hours, completed and pending repairs was primary role.
5. Organizing the stock parts room in addition to receiving parts were some of secondary duties.
6. Part-time auction block clerk assists the auctioneer in selling vehicles in a fast-paced, high volume environment.
7. Responsible for ensuring the paperwork was signed correctly and went to the correct person.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Collaborated with the account team to help develop proposals and requests for proposals or request for costs based on the client's needs.
2. Ran weekly sales syncs with each account manager to discuss opportunities, projects, proposals, statement of work's, priorities, and any assistance needed.
3. Assisted in analyzing and reporting project data; such as project start date, duration, technology, scope, revenue, and resources.
4. Acted as a liaison between the resourcing team and sales team to ensure that the right talent gets appointed to each project, and assist in staffing the most appropriate resources to projects.
5. Worked with the director of partnerships and alliances to build awareness, trial, activation, and up-sell of all partner technologies that our clients are eligible for through partnership incentive programs.
6. Generated a weekly national sales report from the power that identifies and summarizes monthly revenue declines and increases by client, project, and industry.
7. Created non-disclosure agreements, master service agreements, and statement of works.
8. Created training schedules and assisted in training for account coordinators and account managers.
9. Created and implemented sales processes to help drive and report revenue.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Coordinating multiple local advertising efforts for 20+ states across all media platforms.
2. Providing ongoing strategic education, monthly reporting, and IT support to military clients.
3. Providing in-depth historical and projected budget auditing to high-level us dod supervisors.
4. Management of the air national guard warehouse, internal awards, and social content programs.
5. Supervision of multiple campaign elements across accounts: budget management, creative direction, comprehensive strategy, direct mail delivery, end-of-campaign reporting, online and offline placements, and product quality oversight.
6. Providing continual project status reporting and payment tracking for all projects at all levels of completion.
7. Managing proof-of-placement tracking, internal reporting, and documentation.

Experience

5-7 Years

Level

Executive

Education

BBA

Description :

1. Responsible for monthly cost analysis of all units under the current boat.
2. Provide client satisfaction by minimizing costs and encouraging account growth.
3. Maintained communication with clients regularly, providing them cost updates, technical support, and other account-related reports.
4. Works with units when vehicle support is not available to secure alternate vehicle support to ensure mission completion.
5. Record keeping for all vehicle damages as well as unit notification of unusual charges to their accounts.
6. Responsible for the minutes of garrison meetings, as well as data collection.
7. Cross trained as a dispatcher to assist in daily mission support, and bi-annual vehicle accountability.
8. Created several programs including visual basic excel sheets to maximize efficiency and automate monthly reports.
9. Responsible for managing and coordinating the procurement of medical equipment in collaboration with territory managers.

Experience

10+ Years

Level

Senior

Education

MS

Description :

1. Analyzing financial data to detect extravagance, duplicated payments, fraudulent requests of payments, or non-compliance with financial guarantee regulations and policies, mitigating company liability and revenue loss.
2. Efficiently maintain detailed records with anticipation of adhering to monthly report deadlines.
3. Superb organizational and multi-tasking skills, responsible for administration and coordination of all key accounts in Ohio.
4. Collaborating with a team to prepare working papers using audit and excel.
5. Responsible for credit vouchering and monitored numerous different accounts to find out potential mistakes and develop initiatives to improve the system.
6. Strategically partnered with management to target companies and increase revenues selling financial products.
7. Responsible for educating each customer and selling financial products to individual customers based on their needs- exceeded corporate and personal quotas.
8. Scored highest amongst west coast account coordinators in customer satisfaction based on surveys.
9. Attended on sight benefit fairs as a company representative during external client's open enrollment period.

Experience

7-10 Years

Level

Executive

Education

MBA

Description :

1. Originally hired as a mail clerk and back up front desk receptionist.
2. During the downsizing of the company, it should take on several titles, which included the responsibilities of the following.
3. Operate Front Desk Receptionist and greeted customers - Identified and resolved questions and concerns about Homeowners collection accounts using Camacct, Connect, Docuware, and Ontrack applications.
4. Controlled access for authorized vendors to provide services within the building.
5. Receive, login, and processed walk-in payments as well as other correspondence documents from Homeowners, title company runners, FedEx, UPS, and USPS.
6. Scan and process vendor invoices into AvidXchange application & approved these invoices for Corporate Accounting so payments could be issued.
7. Close accounts that were paid in full and reinstated these accounts back with the Homeowners Association.
8. Cancel accounts that were sent to collections in error.
9. Submitted account change forms to the Homeowners Associations to correct Homeowner balances.

Experience

10+ Years

Level

Senior

Education

Bachelor's

Description :

• Provide staff training and development focused on data entry, Internet research, new client acquisition and retention, and outstanding customer service.
• Utilize clear and concise communications and effective leadership to ensure all workforce training objectives were delivered effectively.
• Monitor and maintain detailed reports and ensured appraisals were error-free; filed documentation and reviewed client communications files that facilitated customer service excellence.
• Ensure quality customer service support was delivered through phone and email.
• Focus on outstanding payments; utilized strong problem resolution skills to facilitate payment options.
• Scan records organized forms, and added new materials into the scheduling database; maintained database while ensuring error-free input.
• Test all facets of new/upcoming websites for possible errors; added new clients and assisted with test orders.
1. Skills used Microsoft office proficient well organized time management skills creative skills ability to adapt to change 10 key proficient effective communication skills excellent customer service skills.

Experience
10+ Years

Level
Senior

Education
Bachelor's

Description :

1. Full responsibility for hiring, training, supervision, and discipline of all counter staff.
2. Educate team members and interacted extensively with clients to produce strong sales and territory growth.
3. Present regular training and coaching in new products and sales techniques.
4. Encourage professional appearance and demeanor to achieve excellence through accountability.
5. Ensure proper counter scheduling for floor coverage, maximum sales, and superior customer service.
6. Increase sales by 36%, leading to first-ever positive growth in territory.
7. Implement efficient inventory control procedure adopted for company-wide use.

Experience

2-5 Years

Level

Junior

Education

Masters

Description :

1. Managed all of Toys R Us' ordering processes which include processing EDI orders, allocating, routing, and finally shipment of product.
2. Provided support to customers by communicating clearly and regularly with them regarding their orders and expectations.
3. Reviewed system reports for EDI pricing discrepancies, shipping errors, case pack errors, and any other potential errors to Toys R Us' orders.
4. Updated, changed, and revised Toys R Us orders as needed due to errors, or as requested by the customer and/or planner.
5. Ensured all customer-vendor guidelines and documentation are adhered to in order to avoid/minimize potential chargebacks or violations.
6. Informed customer of any revisions or changes needed to process orders based on product approval Ensure all orders are routed within their required time frame and that all freight information is provided to the warehouse in a timely manner.
7. Confirmed all orders are shipped within their required time frame and before the cancel date without error.

Experience

2-5 Years

Level

Executive

Education

BS

Description :

1. Performed needs analysis and offered value-added solutions to small businesses in other industries including accounting, legal, and services to the public.
2. Scheduled technicians for repairs and service-related calls as well as maintain all purchase orders, inventory management, and sales orders in the company's computer accounting system.
3. Established and maintained accounts and customer databases.
4. Proactively collected accounts receivable and established good working relationships with our client base.
5. Performed purchasing of inventory, equipment, and supplies both customer and in-house orders.
6. Utilized Great Plains accounting software, I established an inventory tracking system that was interactive with our accounts payable system, allowing us more efficiently using our company capital resources.
7. Skilled in Dart (Double Click), DFA, Atlas, Media Mind, Point Roll, Ad Relevance, Com Score, and Media Visor.

Experience

2-5 Years

Level

Executive

Education

Business Management

Description :

1. Responsible for the Fortune 500 and Government accounts' client services with commerce and account maintenance transactions.
2. Partnered with functional and operational teams to provide advanced training support on performance opportunities.
3. Developed training to improve performance opportunities which resulted in a 10% decrease in average processing time.
4. Produced and published over 100 policies and procedures on the company intranet.
5. Constructed and led technical project plan to migrate private networks on the Fortune 500 and Government accounts to the latest technologies.
6. Mentored and coached over 50 employees to increase organizational efficiencies.
7. Supported Director of Account Services in all administrative duties and tasks.

Experience

2-5 Years

Level

Executive

Education

Diploma