An Account Management Specialist is hired to manage the needs of the existing and potential customers. The job description entails creating price quotes, troubleshooting issues, and following up with new customers. Other core duties are listed on the Account Management Specialist Resume as – processing accounts payable checks; inputting credit and debit payments into accounting systems; creating and maintaining accounts payable files, inputting ledger entries; making changes to accounts; self-auditing and ensuring account balances are correct and establishing contact with new customers in setting up new accounts.
Summary of skills that can highlight a resume includes the following – several years of experience in managing employees or leading the project team; knowledge of accounting rules, regulations and best practices; proficiency in MS Office Excel and Quick Books; and written communication skills; and international business experience. A degree in marketing is the best option to enter the profession.
Headline : Qualified Account Management Specialist, with 5 years in fast-paced customer service and call center environments, and ambitious Paralegal Studies student, bringing knowledge from coursework in the legal field. Personable and professional under pressure.
Skills : Exceptional Communication Skills, Microsoft Office, Customer Service.
Description :
Managed and maintained high profile client accounts.
Resolved clients' service or billing complaints by performing activities such as crediting clients' accounts or adjusting bills.
Made necessary changes to account contact information such as change of address, contact person, etc., using the computer system.
Conferred with sales representatives regarding client accounts, billing issues, and customer service complaints.
Provided first-line customer service for client change requests including assistance to the sales staff in problem-solving.
Accurately and consistently met client expectations in accordance with established policies, procedures, and quality standards.
Provided leadership by executing duties in the account management department including management of the inbox, performing client data entry, and providing back up for the reservationists.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Account Management Specialist Resume
Objective : Diverse supply and logistics management experience and Certified Account Management Specialist with excellent oral and written communication skills. Exceptional customer service skills In-depth knowledge of basic business operating software Superior management and administrative skills.
Skills : Leadership, Financial analysis, Cash Handling.
Description :
Provided Customer service regarding collections, and Processed customer refunds.
Provided assistance for customers with special billing requests.
Performed clerical duties such as typing, proofreading, and sorting mail.
Coordinated the shipment of freight from point to point via intermodal or over the road.
Decreased the number of missed pickups and deliveries by 50% by working closely with dispatch and load planners in the various regions to ensure the availability of containers and drivers prior to scheduling transport.
Communicated continuously with the shipper and consignee the details of each load and informed them of any delays.
Determined the validity of additional accessorial charges, invoiced the accessorial charges, and effectively communicated charges to the customer.
Experience
0-2 Years
Level
Entry Level
Education
Business Administration
Account Management Specialist Resume
Summary : Over 10+ years Account Management Specialist Experience. Possess a strong written and verbal communication, Quick Learner / coachable attitude. Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook Express, SAP.
Skills : Accounting, Sales, New Business Development.
Description :
Worked with management to reduce any charges to the customer that weren't valid.
Managed daily load acceptance allocations for customers via web, electronic data interchange, email, phone, or fax, and depending on certain factors, made the decision to decline loads that had a negative margin of revenue.
Worked with customers and internal departments to strategically manage appointments to improve profitability, driver utilization, and on-time performance via web, email, phone or fax.
Developed a strong understanding of rail transit, rail cut-offs, and rail availability with the Union Pacific and Norfolk Southern in order to improve the service customers received.
Conducted analysis of the routing channels in an effort to find the most efficient and cost-effective mode of transport, therefore, increasing overall profitability for the company by 30%.
Provided timely escalation of issues to management when needed to minimize customer delays in the shipping or receiving of their freight and eliminate concerns, therefore, improving positive customer relations.
Addressed and resolved external proactive and recurring customer complaint issues.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts
Account Management Specialist Resume
Summary : Becoming an eager service professional has led me to attain over ten years of solid aptitude in client and customer servicing which has resulted in my proficiency thus far. It is my passion to service the clients on levels above and beyond while witnessing the results it can create for the company brand.
Skills : Active Listening Speaking, Service Orientation, Sales processing.
Description :
Addressed a high volume of customer issues in various aspects of account management.
Performed market transfers, fleet changes, account transfers, and rate plan changes.
Performed credit checks through Light-Bridge to set-up new accounts and corporate id's.
Responsible for developing and maintaining relationships with clients and internal teams.
Handled funds and account problems for clients with collection teams.
Delivered a positive customer service experience with professionalism and exemplary customer service.
Listened to each client in order to gain an understanding of their individualized needs.
Experience
10+ Years
Level
Senior
Education
B.S. in Accounting
Account Management Specialist Resume
Headline : Possess several years of experience providing Customer Service in Account Management a variety of environments. Experience in high volume call centers taking inbound and outbound calls, collections, and account management. Also have data entry skills, strong attention to detail, and can accurately and thoroughly explain processes.
Skills : Project Coordination, Program Management, Event Operations, Customer Service.
Description :
Followed practice and procedures to ensure customer retention.
Interacted with sales, network, and customer operations market to resolve customer account and product deficiency.
Identified, resolved, and followed up on account inquiries.
Exceeded monthly sales goals with minimum target activity while maximizing the commission base.
Provided solutions to retain a high customer base while reducing churn.
Relayed comprehensive knowledge of business features, services, and solutions to the customer base.
Served as point of contact for product distribution and high volume sales reports.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Account Management Specialist Resume
Objective : Account Management Specialist is responsible for account management, including sales and product development, marketing and customer service. This is a cross functional role that will require the ability to work with different departments and organizations.
Skills : Secretarial, Clerical, Customer Service.
Description :
Participated in the quarterly assessment of departmental target goals of productivity.
Conferred with customers via telephone or email providing product and/or service information.
Responsible for assisting in the creation, data entry, cancellation, and adjudication of customer complaints.
Provided detailed customer support to ensure that appropriate changes were made to ensure customer satisfaction.
Provided referral services to unresolved customer grievances to designated departments for further investigation.
Resolved customer service and billing complaints through the exchanging of merchandise, refunding of monies, and/or adjusting bills.
Assisted in the collection of outstanding balances via email and/or telephone.
Verified and updated all personal customer information.
Experience
2-5 Years
Level
Junior
Education
Business Management
Account Management Specialist Resume
Headline : Account Management Specialist is responsible for the creation and execution of campaigns focused on driving awareness, generating leads, and increasing sales for their assigned clients.
Monitored equipment operational status to ensure maximum equipment uptime posture, and to promptly identify and resolve discrepancies to reduce problems.
Shared services, clients, and vendor management offices for order management, candidate submission, vendor management system (VMS) tools.
Provided first level support for field inquiries on matters such as pay/bill, work order extensions or terminations for accounts without a dedicated Client Delivery Managers.
Monitored, updated, and communicated Blueprint (contractual) documents.
Conducted and or assisted with internal audits as appropriate and when requested to ensure compliance with client-specific mandates surrounding issues such as background checks, I9 validations, testing, etc.
Managed applicant flow through the use of an applicant tracking system and updating internal and external job postings.
Maintained all process-related account documents and service guidelines for field organizations.
Experience
5-7 Years
Level
Executive
Education
B.S In Accounting
Account Management Specialist Resume
Summary : Seeking a position in a marketing/communications department where I can leverage varied communication skills to identify superior job candidates or be involved in the creation of marketing campaigns and network with customers about their products. Aim is to utilize, apply and excel in current extensive self-discipline, trustworthiness and interpersonal skills to succeed in career goals and company hired.
Skills : Customer Service, Management, Sales.
Description :
Provided direct customer service with MSP to resolve billing issues.
Provided support with inquiries pertaining to accounts payable and receivable aging Processed weekly payroll for over 900 employees.
Managed a portfolio of accounts to ensure customers complete the necessary steps to get loans out of default.
Responsible for managing a portfolio of 350-450 accounts.
Responsible for creating, handling, and processing secure documents between consumers and the Department of Education.
Trained in handling rebuttals and overcoming them with solutions that are mutually beneficial for the customer and the company.
Completed on-the-job training on sensitivity, best practices in debt collection, and new software and technologies.
Experience
10+ Years
Level
Senior
Education
B.S. In Management
Account Management Specialist Resume
Summary : Account Management Specialist is responsible for providing a high level of customer service to our clients by answering inquiries, resolving issues, and following up to ensure that all customer needs are met.
Skills : Customer Service, sales, Pet Owner, Retail, Landscaping/labor.
Description :
In charged of opening any new accounts with the company and also in the transfer of clients IRA accounts.
Worked with the team/department to open new client's accounts.
Responsible for sending any transfer paperwork to the necessary contra-firm.
Responsible for evaluating the client's application and any paperwork included, to help open the client's account.
Worked with a team and in some cases the client to correct any issues with the client's personal information.
Processed any return mail that was not received by the client.
Assessed any fees necessary to open the client's account with the company.
Experience
7-10 Years
Level
Management
Education
Associate Of Accounts
Account Management Specialist Resume
Summary : Account Management Specialist is responsible for creating, managing, and executing the account relationships of a company's products, services, and brands.
Executed research requests and provide relevant resources and insights to clients in a timely manner.
Assisted in the development of departmental strategies, and guidelines for the asset recovery department.
Implemented new database called (T-Rex) for documentation collection documentation.
Prepared weekly, monthly, and quarterly status updates for senior management.
Responsible for processing multi-million-dollar equipment returns for consumers, small businesses, and large corporate accounts in order to post dollar amounts on Dell general ledger.
Liaisoned in customer service, sales, and external customers in an effort to expedite returns.
Worked with system analysts on automation tools to improve business processes including automated collections letters, macros to update comments, and implementation of a dialer program used to leave messages concerning exchanges.
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