The day-to-day job duty of an Account Relationship Manager includes management of client deliverables for one and more accounts. The job description and duties listed on the Account Relationship Manager Resume include the following – maintaining high level of client satisfaction, meeting financial goals set by the organization and the client, leveraging working relationships across client’s team and company; building and maintaining excellent client relationships, resolving client queries, researching and cross-selling additional products and services; compiling reports and completing workflows within the stipulated timescale.
Skills associated with this post are – strong communication skills, proven customer service skills, demonstrable level of administration, ability to work well in a team environment, ability to handle pressure, solving problems analytically, the capability of meeting deadlines and the capacity to manage heavy workloads. Successful candidates must hold a degree in finance, economics or a related area.
Summary : Emphasize the importance in maintaining and building relationships in order to provide client satisfaction.
Skills : Microsoft Word, Microsoft Powerpoint, Microsoft Excel AS/400.
Description :
Increased revenue by 95% by building client relationships through account maintenance.
Contributed to the overall company growth of 500%.
Conducted client site quarterly business reviews to stakeholders, proficiency at conflict management and advised pharmacy formulary for the client to maximize their profits through Health Insurance companies.
Implementation and operational solutions of Technology, Pharmacy, Accounting and Sales teams for equipment and software installation on multiple client timelines by enhancing productivity.
EDI mapping of the manual data entry processes to the new processes of how data would come from the web portal, HL7.
Configured set up of the new Platform to existing and new clients.
Implemented training manuals for clients and internal sales staff of the Electronic Transactions.
Experience
10+ Years
Level
Senior
Education
Liberal Arts
Sr. Account Relationship Manager Resume
Summary : Establishing Performance Metrics and Service Delivery plans; process improvement plans, communications, presentations and procedural documentation.
Grew assigned territory from 75% of quota to 120% of quota in seven (7) months.
Managed and grew account portfolios of 248 customers to generate aggregate annual sales - many accounts ranged in annual sales of $1.2 million to $2 million.
Developed and built strategic relationships with potential customers and existing accounts, including government accounts.
Analyzed the business direction and needs of each account through consultative sales to determine how the Grainger solution could align as a strategic advantage for our customers' business needs.
Clearly articulate business drivers, balance sheets, and total cost of ownership concepts with executives and decision-makers.
Articulated high-level propositions to large companies and managed & influenced across business units of all levels within a client.
Managed customer business and purchasing need as well as grew sales volume.
Wrote articulate, professional, and effective sales proposals and presentations.
Experience
7-10 Years
Level
Management
Education
Elementary Education
Jr. Account Relationship Manager Resume
Objective : Over last seven years working in the education field, decided to switch back to the corporate world. Experience as a sales representative and working in a call center.
Skills : Microsoft Office, NexGen Systems.
Description :
Built customer relationships from initial contact and quickly generate demand for the Grainger value proposition by phone.
Usef Dimensions of Professional Selling (DPS) skills to understand customer needs and develop cost-effective solutions which will increase customer spend, loyalty and retention.
Aggressively followed up on leads to convert to sales revenue.
Sales Planned Develop sales plans that effectively market Grainger's value proposition to customers in their account package to drive sales growth and gross profit.
Assessed customer's needs and sales potential to maintain focus as a target account or to transition to the appropriate function.
Utilized supplier training or materials to increase product knowledge and industry knowledge.
Strong used of sales skills to understand customer needs and how the Grainger value proposition fits into those needs.
Implemented and administered national sales promotions to drive revenue with customers in conjunction with the Marketing Department.
Experience
2-5 Years
Level
Executive
Education
Diploma
Account Relationship Manager III Resume
Summary : Experienced and possessing creative problem solving, organization and relationship building skills. Open to new challenges and experiences to enhance current skill set and contributing to growing the company.
Skills : Saleforce, Excel, Word.
Description :
Managed all aspects of operations for assigned accounts with Pharmacy Healthcare Solutions.
Maintained strong relationships with assigned Patient Assistance Services accounts, hospital staff, patients, coworkers as well as managing PHS staff.
Worked in a business administration and client-facing role responsible for leading a team by providing supervision, recruitment, evaluation, and counseling of Patient Assistance Specialists.
Initiated and ensured adherence to PHS business contracts, and consistently evaluate program success and Utilization Management.
Maintained relationships and work directly with all levels of staff within hospital systems.
Completed and maintained accurate documentation as part of daily work.
Analyzed data and financial information in order to identify and communicate trends in business, as well as to recognize opportunities for increasing profits with the addition of new service lines.
Able to further solidify relationships and provide recovery and net savings for the hospital systems.
Monitored budgets within accounts and stay apprised of budgetary statuses within the company as a whole.
Experience
7-10 Years
Level
Management
Education
Administrative Science
Account Relationship Manager III Resume
Summary : Proven track record of exceeding employer expectations by using persuasive and consultative selling skills to overcome customer's objections and in turn create solid business relationships.
Skills : Fluent in Spanish, Conversational Mandarin Chinese, Conversational Portuguese.
Description :
Developed and leveraged inside sales plans that effectively market Grainger's value proposition to customers in account package to drive sales growth, gross profit and return on investment.
Assessed customer's needs and sales potential to maintain focus as a target account or to transition to the appropriate function.
Engaged key decision-makers to match customers with their specific needs.
Negotiated customer-specific pricing through targeted research and analysis using an SAP CRM database.
Identified and drove additional account business and incremental revenue through strategic relationship building and value-added consultative services.
Responsible for the overall account management, planning, and development of 250 national mid-market accounts.
Obtained 122.85% of annual sales goal with over 1.8 million dollars.
Honored as Top Seller in both districts of 15 and office of 45.
Ranked in the top 15 sales reps of over 450 nationwide.
Experience
7-10 Years
Level
Management
Education
BS
Account Relationship Manager II Resume
Summary : Highly organized, detail and goal oriented Sales Administration Coordinator with a sunny disposition, possessing over 13 years' experience managing business relations at the senior management level.
Skills : Microsoft Office, Pricing, PO/SLA, People Soft, Inventory Management, Recruiting, Training, Social Media, Loss Prevention.
Description :
Provided administrative support to the CEO and Sales Director.
Primary contact for over 300 assigned accounts for Life, Annuity, Health, Auto, Home, and Renters leads.
Established and maintained long-lasting and profitable client relationships.
Worked closely with the sales reps to close sales and transition clients from the sales department to the account management department.
Responsible for reviewing and processing contracts, and ensuring new accounts set up correctly.
Managed and maximized sales and retention opportunities, ensured client satisfaction with Independent/Captive Insurance agents and District manager accounts.
Informed agents on lead services with availability, volume, and pricing, via email and telephone.
Provided basic technical support with web browsers, and ISP issues.
Maintained client database, mail out monthly newsletters.
Experience
7-10 Years
Level
Management
Education
BA In Biochemistry
Account Relationship Manager I Resume
Summary : Seeking an entrepreneurial Account Manager in a newly created position to own the client relationship across three long-standing, high paying clients.
Skills : Licenses: Series 7, 63, 55 and NY Life, Accident and Health.
Description :
Responsible for the relationship and performance aspects of the total customer account infrastructure and its relationship to Diebold.
Monitored and communicated performance issues to all appropriate parties (internal and external) for resolution via Excel Spreadsheets and teleconferences.
Provided direct support to Service Account Executive with necessary reporting, problem resolution, action plans, and resource attainment to resolve performance issues.
Take necessary corrective action to manage repeat calls and reduce units down based on reports provided.
Facilitated technical support with appropriate escalation on both product and service issues.
Lead regular meetings in each market including Physical Security Analysts, Realty Property Managers, Project Managers, Job Site Coordinators, Conventional & Electronic Sales teams.
Contributed to the attainment of established performance goals.
Coordinated billed work with the customer and perform timely final approval of service billed work invoices.
Experience
7-10 Years
Level
Consultant
Education
BS
Account Relationship Manager/Coordinator Resume
Summary : Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Receive phone calls and trouble shoot and resolve issues quickly and efficiency.
Skills : Implementation, Project Management.
Description :
Provided comprehensive administrative support to Account Sales Representatives with an account base of approximately 100 hospitals.
Designed inventory reports that enabled customers to know the inventory levels available for their use.
Maintained inventory of forms.
Ran backorder report that advised customers of products not in stock, which had to be produced by the plant.
Entered form specifications into the system for the production of forms.
Convinced customers to change to "print on demand" forms, from "warehoused stored forms" saving both the customer and company money.
Recognized for professionally representing the company as the first point of contact for clients.
Improved overall efficiency in retrieving and ordering critical documents for timely and accurate processing of orders.
Processed returns from customer ensuring correct invoicing as well as ordering replacement goods.
Experience
7-10 Years
Level
Management
Education
Business Administration
Lead Account Relationship Manager Resume
Summary : More than 10 years of successful experience in Customer Service and Administrative Support. Software Quality Assurance with recognized strengths in, requirement analysis.
Standard Register is trusted by the world's leading companies to advance their reputations by aligning communications with corporate standards and priorities.
Managed customer accounts as a liaison between the internal plant and/or subcontractors and the customers regarding the ordering and production of items; inventory levels and tracking of shipments.
Designed and maintained inventory reports that enabled customers to know the inventory levels available for their use.
Improved overall efficiency in retrieving and ordering critical documents for timely and accurate processing of orders.
Processed returns from customer ensuring correct invoicing as well as ordering replacement goods.
Worked with customers; obtained quotes and pricing; placed and changed orders.
Processed releases for stored documents; and tracking shipments.
Experience
10+ Years
Level
Senior
Education
Diploma
Account Relationship Manager Resume
Summary : Capable of handling multiple responsibilities in a fast paced environment. Able to think independently and quickly resolve problems. Exceeded monthly sales quotas. Employee of the month for 3 consecutive quarters for providing excellent customer service.
Skills : Microsoft Office Programs, Personnel Management, Team Building, Team Management, Conflict Resolution, Group Facilitation, Coaching, Training & Development.
Description :
Received 65 to 80 inbound and outbound calls a day.
Executed daily operations of enhancing the total member experience by identifying possible cross-selling opportunities.
Opened new accounts.
Interviewed customers to obtain information and explain available financial services, such as secured and unsecured credit cards, personal loans, solar loans and car loans.
Relayed information to members on how to rebuild their credit.
Completed loan applications with members on the telephone.
Trained colleagues on the telephones insuring basic understanding of the quality member service.
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