The basic responsibility of an Account Services Representative is to manage the customer’s financial accounts and records. A professional Account Services Representative Resume include the following – answering to phone calls, making outbound calls, handling client’s sensitive information, sending necessary feedback, resolving customer or client issues; researching billing or payment inquiries, selling or educating representatives who are involved in sales, following up with customer or client questions, escalating unusual issues to supervisors; and improving retention results.
Those in this position should maintain an upbeat attitude, show proficiency in arithmetical calculations, and superior communication skills. In addition, the following skills are as well expected – proficiency and experience in banking and financial world, strong typing skills, MS Office proficiency and ability to navigate between multiple screens on the system. A college degree and relevant training are commonly preferred.
Summary : Maintains an accurate knowledge of and complies with security procedures and internal controls. Providing technical support to customers and other parties regarding account security issues.
Skills : Account Management, MS Office.
Description :
Serve as Account Services Representative for a major wireless carrier; handling inbound, outbound and escalated calls.
Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction, and provide customers with account maintenance to maintain and increase service levels to both internal and external customers.
Work closely with other departments to promote sales, clarify information, and distribute reports.
Gather, analyze, and report daily/weekly/monthly sales and service statistics.
Instrumental in improving customer-satisfaction ratings through CSAT survey metrics averaging 91% customer resolution.
Enhance employee performance with an illustrated 500 second average call handle time.
Receive outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
Participate in RTA escalations working primarily with the escalation team creating internal customer quality assurance resolutions.
Double platinum employee in attendance.
Experience
10+ Years
Level
Senior
Education
Bachelor's
Jr. Account Services Representative Resume
Objective : Assists members with account research; may open prime share, share draft, and club accounts; completes necessary file maintenance forms; assists members with payroll and account changes.
Skills : Accounting, MS Office.
Description :
Provide total sales solution to customers regarding their wireless or mobility needs including selling the value for Sprint's devices, accessories and service plans, maximizing customer connections, saving the customers money and personalizing the customer experience.
Present and deliver outstanding customer service to callers that improve customer loyalty.
Meet and exceed key performance objectives that include sales and customer satisfaction goals.
Identifies the correct customer solutions to customer billing, technical and or account issues.
Ensure accurate account set-up is ready for the customer.
Completes all required courses in the curriculum and complies with operational policies and procedures.
Navigating between applications, perform data entry and compose word documents.
Accesses and utilizes various computer software programs and database systems to sufficiently research correct answers for resolution.
Prepare defined case notes after each call.
Experience
2-5 Years
Level
Junior
Education
Cosmetology
Sr. Account Services Representative Resume
Summary : Account Services Representative (ASR) is responsible for servicing and managing customer accounts. Helping customers with their account statements and billing questions on a regular basis.
Skills : MS Office, Tally.
Description :
Receive inbound retention calls from current customers, for sales and revenue generation, in a high intensity call center environment.
Promote a quality customer experience through honest and committed customer care.
Receive inbound retention calls from current customers, for sales and revenue generation, in a high intensity call center environment.
Respond to inbound customer questions, problems, and requests regarding account balances, service additions, billings/payments, or other account-related services.
Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.
Deliver excellent customer care by greeting customers, asking questions, and actively listening to customers to understand their needs and requests.
Research and review competitive pricing and service offerings in order to provide competitive price and produce comparisons based on customer needs.
Document call details, utilizing multiple customer databases to access, change, or input account information into the computer system.
Troubleshoot and resolve service and/or minor technical problems in addition to completing any forms required to request action by other departments.
Experience
10+ Years
Level
Senior
Education
Diploma
Account Services Representative I Resume
Objective : Account Services Representative is responsible for serving customers and building relationships with existing, new, and potential business customers. Provide personalized service to all customers by engaging in a personal relationship with them.
Skills : Microsoft Word, Microsoft Outlook, Customer Service, Microsoft Excel.
Description :
Create bank accounts and monitor potential financial needs for individuals.
Maintain one of ESPN's largest digital accounts, Ford Motor Company, managing over $10 million worth of digital inventory.
Responsible for coordinating the maintenance and billing of all advertising campaigns on ESPN networks, including television and digital sales.
Schedule creative run, resolved issues/concerns, invoiced and collected revenue from agencies advertising with ESPN.com.
Analyze data from web traffic to leverage ads for clients.
Made recommendations on ad placement based on web analytics and demographics.
Assist Account Executives in sales strategy meetings and sales calls.
Serve as the liaison between clients and numerous internal departments including Sales, Production, Credit and Collections, Accounting, Commercial Operations, and Inventory Management.
Manage all functions post-sale; including scheduling commercials, leveraging them based on determining projected TV ratings, work with clients and internal operations when programming changes were made to the client's schedule.
Experience
2-5 Years
Level
Junior
Education
Bachelor's
Account Services Representative II Resume
Headline : As an Account Services Representative, This includes responding to customer inquiries, handling customer service complaints, resolving customer issues and problems, billing for services rendered, handling credit applications, and conducting telephone and in-person sales.
Interview customers for relevant information and properly leading them through diagnostic procedures to determine the source of their problem with Sprint product.
Log and track customer calls in a computer database and research.
Document and recommend new methods or modifications to the customer support processes.
Act with empathy and courtesy during all customer complaints or inquiries.
Meet goals set by the company monthly to ensure. Ability to understand and apply new concepts.
Ability to analyze information and evaluate results.
Ability to effectively deal with complex customers.
Ability to heal customer relationships by defusing angry and upset customers.
Reports problems such as system or telephone access.
Experience
5-7 Years
Level
Executive
Education
Accounting
Account Services Representative III Resume
Summary : This role will serve as the responsible individual overseeing the well-being of each agency ensuring their satisfaction with Avail remains at a consistently high level.
Skills : MS Office, Tally, GST.
Description :
Utilize consultative sales approach in an effort to present the value of products and services with the purpose of closing sales, and/or retaining core products and customers.
Focus on retention and sales.
Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards.
Sell and upgrade internet services in accordance with company requirements and customer needs.
Save customers from disconnecting service.
Present benefits of products and services on all calls including billing, technical, collections, and respond to other types of inquiries.
Respond to customer complaints in a professional manner; attempt to Resolve complaints successfully in accordance with established guidelines.
Deescalate complaints in a timely and effective manner, in accordance with company escalation guidelines.
Attempt to troubleshoot customers' service problems; schedule field service calls when necessary.
Experience
7-10 Years
Level
Management
Education
Bachelor's
Asst. Account Services Representative Resume
Objective : Performs simple data entry, sorts requests, and maintains files. Understands simple instructions and procedures
Skills : Microsoft Office, Typing.
Description :
Promote from Media Sales Planner) For the Direct Response television advertising sales division of AMC Networks, including channels AMC, WEtv, IFC, Sundancetv and BBC America.
Direct and manage the sale, negotiation and distribution of inventory to 28 Direct Response agencies and clients to meet and exceed revenue budget requirements.
Manage inventory sales and account maintenance for all short form media schedules, including both National and Local breaks Responsible for deal negotiations and creating and maintaining the DR rate structure to achieve the maximization of revenue for 28 agencies.
Create and present proposals to secure business by utilizing rate card guidelines and keeping the network's best inventory interests in mind.
Analyze and diagnose client needs and shares analysis with all AMC Networks divisions to maximize revenue opportunities.
Establish and maintain strong and stable relationships with operations and sales support groups within the company.
Develops new business and grows existing business at agency level.
Mentors and trains support staff and helps enforce a cohesive team-focused environment.
Forms solid customer relationships at multiple levels by making frequent contact, maintaining in-depth knowledge of their business, industry and key competitors, regularly updating needs analysis, monitoring campaign effectiveness, resolving problems and making changes as required.
Experience
2-5 Years
Level
Junior
Education
Accounting
Associate Account Services Representative Resume
Headline : Account Services Representatives are responsible for maintaining all aspects of account management while providing timely and accurate information to the sales team and to the client.
Skills : MS Office,Tally.
Description :
Untie Consumer Financial Services Dealing directly with customers by telephone.
Respond to customer inquiries on time.
Handle and resolve customer complaints.
Obtain and evaluate all related information in order to handle inquiries and complaints.
Perform customer verifications, and processing forms, orders, applications, and requests.
Direct requests and unsolved issues to the designated resource.
Manage customers' accounts, and recording and keeping all records of customer interactions and transactions.
Record details of inquiries, comments, and complaints.
Experience
5-7 Years
Level
Executive
Education
Accounting
Lead Account Services Representative Resume
Summary : Support specialist driven to exceed goals and build long term relationships with customers in high call volume environments.
Skills : Office Administration, Clerical, MS Office.
Description :
Answer an average of 30 calls per day by addressing customer inquiries, solving problems, and providing new product information.
Describe products to customers and accurately explain details and care of merchandise.
Politely assist customers via telephone.
Successfully acquire an average of 6 new customers per month.
Provide an elevated customer experience to generate a loyal clientele.
Develop a reputation as an efficient service provider with high levels of accuracy.
Score in the top 10% of employees in the successful resolution of issues l Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving issues.
Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Experience
10+ Years
Level
Senior
Education
Accounting
Account Services Representative Resume
Objective : This involves working with multiple departments such as Advertising Sales, Inventory, Strategic Planning, Commercial Operations, Finance and Billing.
Skills : MS Office, Accounting, Taxation.
Description :
Work in a call center environment processing customer billing and service requests.
Provide seamless customer service by explaining bills and company policies and procedures concerning pricing, billing, products, and service.
Research and resolve billing disputes and diffuse hostile customers.
Calculate and explain service bills, prorates, taxes, and other fees.
Create bank accounts and monitor potential financial needs for individuals.
Exceeding monthly sales and performance goals.
Work in the community conducting interviews throughout a diverse population via phone and in-person to obtain Census information.
Educate members of the community on the important benefits, and encourage them to complete the form.
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