Administrative Service Officer Resume
Headline : As an Administrative Service Officer responsible for supporting our customers and operational teams in the delivery of property services. Ensuring the provision of excellent customer service and experience to all stakeholders to maximize customer satisfaction.
Skills : Communication skills, Problem solving., Office administration, Customer service, Data entry, Time management
Description :
- Advised and supported our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
- Provided relevant support to the various teams within the service, including scheduling appointments.
- Decaled with routine inquiries from external agencies, internal customers, and stakeholders in a professional manner within pre-agreed departmental and company time frames.
- Supported the Customer Experience Team in the investigation, management, and response to complaints from customers.
- Managed inquiries and requests for service via the telephone, computer, and all other means of communication that come from internal and external customers.
- Supported the teams with preparing project programs using Microsoft Project, and Microsoft Excel to track projects from inception to the end of the Defects Liability period.
- Included management of the supply chain and program to ensure continuous workflow.
Experience
5-7 Years
Level
Executive
Education
BIT
Administrative Service Officer Resume
Summary : As an Administrative Service Officer responsible for ensuring our customers are regularly communicated with, kept up to date on progress and their expectations managed.
Skills : Time management, Organisational skills., Excellent organizational skills, Strong communication skills, Proficient in Microsoft Office Suite, Attention to detail
Description :
- Monitored progress of works with special emphasis on works in progress liaising with the supply chain.
- Ensured the works were completed on target, raising works orders for the supply chain, monitoring outcomes, and completion targets.
- Worked in collaboration with other departments to ensure that a seamless service is delivered to Clients and that key performance indicators are met.
- Liaised with both internal and external stakeholders, to coordinate programmes of repair work and improvements.
- Responsible for setting up and maintaining any databases, spreadsheets, and systems as required.
- Arranged meetings and training seminars, confirming dates, venues, and attendance as necessary.
- Prepared meeting rooms and organized any required equipment, collated papers for distribution, ordering, and/or providing refreshments, and took minutes when requested.
Experience
10+ Years
Level
Management
Education
BSc CS
Administrative Service Officer Resume
Summary : As an Administrative Service Officer ensuring suitable filing and recording systems are in place, and that information is accessible for all. Promoting good office and IT housekeeping throughout the department.
Skills : Making travel arrangements, Managing office supplies, Office administration, Customer service, Data entry
Description :
- Prepared reports using Microsoft and other databases as well as written text.
- Ensured that invoices were processed in an efficient and timely manner and that accurate recording of such payments took place.
- Undertaken any other reasonable duties as required by the Heads of Service or their nominees, which may include working outside normal working hours.
- Supported and maintained the Council’s Social Care, Education, Housing, Legal, and Libraries business applications.
- Provided support and assistance to users of systems used by staff in Adults Social Care, Libraries, and Streets/Grounds.
- Configured, maintained, and monitored the above systems ensuring they are fit for purpose, meet current and future operational requirements, and drive continuous improvement.
- Liaised with internal and external stakeholders, including system suppliers to resolve issues, and contributed to project teams and working groups.
Experience
7-10 Years
Level
Consultant
Education
BIT
Administrative Service Officer Resume
Objective : As an Administrative Service Officer obtain relevant customer information through appropriate communication channels. Used appropriate techniques to fully understand the customers wants and needs and to verify understanding with the customer.
Skills : Bookkeeping, Office administration, Customer service, Data entry, Time management
Description :
- Worked in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
- Coordinated all the eligibility documentation, registration, certification, and compliance for all customers.
- Managed the in-work support process, tracking process, and mentoring calls for each participant.
- Supported teams regarding customers who fail to attend.
- Updated information digitally promptly, dealing with complaints and queries in a timely, professional, and effective manner.
- Organised Reviews for Children Looked After by the Local Authority.
- Arranged and managed Initial and Review Child Protection Conferences, ensuring statutory timescales are met.
Experience
2-5 Years
Level
Junior
Education
BIT
Administrative Service Officer Resume
Summary : As an Administrative Service Officer attending the meetings with Children's Social Care, Police, Health, and Education, take specialist minutes, and follow up on action points.
Skills : Budgeting and record keeping, Maintaining filing systems., Excellent organizational skills, Strong communication skills, Proficient in Microsoft Office Suite, Attention to detail
Description :
- Served as the initial contact for external and internal partners regarding Child Protection Conferences, looked After Children Reviews, and other complex meetings.
- Maintained data collection systems to ensure data quality and accuracy for monthly quality assurance reports.
- Informed partner agencies about children subject to Child Protection Plans and Looked After Children, ensuring data security.
- Assisted key roles within the Children’s Safeguarding and Quality Assurance Unit, including the Head of Service, Complaints Manager, Child Protection Chair, and Independent Reviewing Officers.
- Provided administrative support to the HC/DHC and policy and program teams, including helping manage incoming and outgoing correspondence and ensure timely responses.
- Assisted with the arrangement of external meetings, following up with the Government as required.
- Prepared and distributed correspondence, memos, and forms.
Experience
7-10 Years
Level
Consultant
Education
BIT
Administrative Service Officer Resume
Summary : As an Administrative Service Officer assisting with project administration: working closely with the Centre for Delivery, project managers, and the Corporate Service team to ensure all project documents are complete, uploaded, and saved appropriately, performing a Secretariat function for the High Commissions Project Management Board.
Skills : Administrative support, Customer service., Office administration, Customer service, Prioritization
Description :
- Maintained a database of the Chevening alumni and helped maintain the relationship between them and BHC/London policy teams.
- Supported the identification, monitoring, and evaluation of any successful project bids.
- Provided ETA support and managed the NV process and any urgent liaison with the MFA Protocol team in the Consular and Protocol Officer’s absence.
- Ensured DLs are kept up to date, managing the IT inventory management, and other general ITSO support duties working closely with the ITSO and IT team.
- Supported the overall finance function of Post: including as a dedicated HERA Requisitioner, ensuring P2P processes are compliant and carried out under FCDO rules; and providing a backup payroll officer function.
- Prepared and distributed internal communications and memos.
- Assisted in scheduling appointments and meetings for executives.
Experience
10+ Years
Level
Management
Education
BSc CS
Administrative Service Officer Resume
Headline : As an Administrative Service Officer responsible for overseeing and implementing administrative procedures, establishing work priorities, conducting analyses of administrative operations, and coordinating the acquisition of administrative services such as office space, supplies, and security services.
Skills : Leadership, Multitasking, Office administration, Customer service, Data entry, Time management
Description :
- Oversaw and coordinated office administrative procedures and reviewed, evaluated, and implemented new procedures.
- Assisted in the preparation of regularly scheduled reports.
- Created and maintained filing systems, both electronic and physical.
- Managed phone calls and correspondence (e-mail, letters, packages).
- Booked travel arrangements and accommodations.
- Provided general support to visitors.
- Uploaded and managed records in the Content Manager System (CM9) per agreed policies and procedures to ensure that all information is accurate, stored correctly, and accessible.
Experience
5-7 Years
Level
Executive
Education
BSc CS
Administrative Service Officer Resume
Objective : As an Administrative Service Officer responsible for assembling data and preparing periodic and special reports, manuals, and correspondence. Supervising records management technicians and related staff.
Skills : Technological skills, Accurate record keeping., Office administration, Customer service, Data entry, Time management
Description :
- Provided, developed, and maintained an efficient, effective, ethical, and confidential administrative support service.
- Focused on delivering quality patient care, whilst meeting departmental goals and objectives.
- Operated with a high degree of independence, while maintaining open channels of communication between all staff within the Department and other members of multidisciplinary teams.
- Able to undertake additional administrative tasks as directed by management.
- Maintained harmonious and productive work relationships and contributed towards being a team member working within a dynamic work area.
- Actively participated in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, workplace health and safety, and ethical behavior.
- Participated in the development, implementation, review, and maintenance of internal systems, processes, and work practices.
Experience
2-5 Years
Level
Junior
Education
BIT
Administrative Service Officer Resume
Objective : Experienced Administrative Service Officer with a proven track record of efficiently managing office operations, handling administrative tasks, and providing exceptional customer service. Skilled in coordinating schedules, organizing meetings, and maintaining accurate records. Proficient in using office software and systems to streamline processes and enhance productivity.
Skills : Administrative functions, Computer literacy, Proficient in Microsoft Office Suite, Strong communication skills, Attention to detail
Description :
- Maintained document control through SQ’s record-keeping processes and general venue registers.
- Monitored and maintained office supplies including stationery and consumables.
- Provided a broad range of administrative services to support and maintain consistency, quality, and integrity of processes and procedures.
- Coordinated content and prepared regular communications for publication, ensuring copyright compliance.
- Organized professional learning and formation programs and events, including venue sourcing, catering, and scheduling.
- Managed office supplies inventory and placed orders when necessary.
- Prepared regular reports and presentations for management.
Experience
0-2 Years
Level
Entry Level
Education
BIT
Administrative Service Officer Resume
Summary : As an Administrative Service Officer supporting the digital media including updating internal Intranet and SharePoint pages, and external web page maintenance.
Skills : Data Entry, Leadership., Excellent organizational skills, Strong communication skills, Proficient in Microsoft Office Suite, Attention to detail
Description :
- Acted as a point of contact for the Catholic Formation and Engagement Team, responding to requests and inquiries promptly.
- Maintained document and image libraries, and managed enrolments and participation records within the BCE I Learn system.
- Maintained records and requests to support the Religious Education Accreditation process.
- Identified, updated, and maintained administration processes and procedures to enhance efficiency and service delivery.
- Processed invoices using the BCE Buyer Platform system.
- Provided support as required to the Executive Assistant Head of Catholic Formation and Engagement.
- Prepared documents, minutes, and reports with precision and efficiency.
Experience
7-10 Years
Level
Consultant
Education
BIT
