The Front Desk Worker is hired to handle various administrative tasks of the company. The list of such duties are listed on the Front Desk Worker Resume – answering phone calls, giving necessary information to customers, processing and preparing travel vouchers, collecting and sorting emails, greeting incoming customers and escorting them to the needed destination, forwarding phone calls, performing administrative tasks, maintaining appointment calendar, receiving and sending documents or information through computer, fax or mails; and contributing towards the office security by monitoring visitor-s access.
Formal education is not compulsory, as employers don-t need anything more than a high school diploma. However, these skills prove to be crucial and help in career advancement – strong communication skills, a high level of confidentiality, the ability to use the computer system and office equipment, and the passion to learn or contribute towards continuing education or training.
Summary : To use knowledge and skills to provide the employer with a dependable employee that works efficiently and safely. want to aid in the advancement of the company in its mission to continue improving the company by providing the workplace with someone who is passionate, accountable, ethical, and caring.
Skills : Microsoft Word / Powerpoint, Phone Handling, Front Desk Handling.
Description :
Processed guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures.
Empathetically listened to guest inquiries and provided appropriate responses.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Blocked rooms on the computer and followed through on designated requirements.
Pre-registered designated guests and prepared key packets.
Communicated pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Maintained confidentiality of all guests and hotel information.
Employed attention to detail in order to ensure the security of guest room access.
Experience
7-10 Years
Level
Management
Education
Diploma in Management
Front Desk Worker Resume
Objective : Dedicated Front Desk Worker motivated to maintain customer satisfaction and contribute to company success. Hardworking, outgoing individual: with a positive attitude to assist clients and support a team effort.
Skills : Efficient In All Microsoft Office Tools, Great Communication, Appointment Scheduling.
Description :
Spoke to hundreds of incoming freshmen/parents and registered them for orientation.
Prepared hundreds of acceptance letters and mailed them.
Processed the guest check inns and check outs.
Handled guest requests for services and amenities.
Transported guests in company van to desired locations.
Greeted customers and assisted them with what they needed, directing them to repair services if needed.
Made sales and informed customers about special deals and discounts they could potentially use.
Experience
0-2 Years
Level
Entry Level
Education
Diploma in Management
Front Desk Worker Resume
Headline : As a Front Desk Worker over 4 years of experience responsible for Customer service via email, phone calls, and face-to-face interaction. Reaching out to others and devoted to making connections with others.
Resolved service-related problems in a timely manner.
Delivered messages, mail and packages left for dorm facilities in a timely manner.
Greeted and welcomed all guests with a smile.
Escorted guests to their assigned rooms.
Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
Spot cleaned furniture and carpet.
Cleaned lobby floors by sweeping, mopping, scrubbing, and vacuuming.
Experience
5-7 Years
Level
Executive
Education
Diploma in Management
Front Desk Worker Resume
Objective : To effectively and efficiently provide the highest professionalism, quality of service, and heart to your company to meet the company's and customer's needs.
Skills : Customer Service, Appointment Scheduling, Data entry.
Description :
Took inventory of supplies and helped to restock shelves.
Maintained up-to-date knowledge of policies regarding payments and exchanges.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, assistance and cleaning.
Preformed night audit to check stock.
Expressed appreciation and invited customers to return to the Hotel.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax.
Experience
2-5 Years
Level
Junior
Education
Diploma in Management
Front Desk Worker Resume
Headline : To obtain a Front Desk Worker position with a dynamic company that offers room for growth in the areas of project management, logistics, or accounting.
Skills : Microsoft Office, Communication skills, Management.
Description :
Provided quality service to all individuals including students, staff, faculty and guests.
Supported office initiatives; to include event promotion and program support.
Communicated, and upheld, policies and procedures to include paperwork, room reservations, equipment check out, tag key check out, etc.
Performed opening and closing duties of a physical office.
Fulfilled office functions: answer phones, respond to emails, distribute mail, tidy office space, organize work room, data entry, copying and filing.
Received payment (cash handling) for buying stamps.
Followed direction and completed assignments in a timely manner.
Experience
5-7 Years
Level
Executive
Education
Diploma in Management
Front Desk Worker Resume
Headline : To work for a successful agency that promotes an environment where their employee can learn and grow within their position and allows for future advancement opportunities.
Skills : Desk Handling, Data entry, Record management.
Description :
Assisted in the development of a working environment that meets the needs of a positive Residence Life program.
Communicated with locals to arrange pool parties and memberships for the Neighborhood Association.
Scanned badges to enter the pool, answered phone calls and entered applications into the online system.
Guaranteed positive customer experiences and resolved all customer complaints.
Recommended, selected, and helped to locate merchandise based on customer needs and desires.
Preformed breakfast preparation.
Provided high-quality service to professors and students by working the Front Desk of BYU Laundry.
Experience
5-7 Years
Level
Executive
Education
Diploma in Management
Front Desk Worker Resume
Summary : Over 5 years of experience as a Front Desk Worker responsible for providing proper customer service, resolving issues, and supporting logistics.
Skills : Microsoft Office, Typing 65 WPM, Trainer.
Description :
Efficiently organized and stocked large amounts of inventory on a weekly basis.
Built comradery with customers and co-workers (know the regulars and work well with the team).
Provided quality service and correct errors with quickness and resolve the issues.
Worked behind the scenes when the Front Desk was slow (ironing machines).
Answered phones and take orders with our computer system.
Operated a register and/or software system to complete cash and credit card transactions
Answered phone calls and emails and delivered messages as needed
Experience
7-10 Years
Level
Management
Education
Diploma in Management
Front Desk Worker Resume
Summary : As a Front Desk Worker worked as a team and respected every member of the team, Also understood the importance of managing time wisely, especially in the setting where patient needs are of the utmost importance.
Skills : Data entry, Cash handling, Office Supplies.
Description :
Greeted residents as they entered the dorm.
Handled cash, and sold snacks.
Helped with anything the league bowlers needed when the leagues were on the lanes.
Made sure that groups had all of the necessary pairs of shoes for their group and the required amount of lanes needed for the most enjoyable experience possible.
Put together prescriptions for customers, answer phone calls, place Over The Counter orders/Receiving orders.
Greeted and provided customer service to guests while anticipating their needs.
Booked reservations and coordinated registration.
Experience
7-10 Years
Level
Management
Education
Diploma in Management
Front Desk Worker Resume
Headline : A recent college graduate looking for a job where can apply the skills and knowledge learned both in the classroom and from work and volunteer experiences.
Skills : Time management, Leadership, Phone calls.
Description :
Provided assistance for existing and new clients Scheduled appointments for clients Gathered materials for the therapy sessions Completed daily .
Assisted customers with various needs, provided excellent service, handled cash, and processed financial transaction.
Utilized organizational skills to complete multiple tasks simultaneously and in a timely manner.
Gained skills in critical thinking and problem solving to handle issues and concerns.
Gained experience in promotion of new products.
Perform office duties Tend to professor and student needs Ensure building procedures are running efficiently.
Answered and transferred calls 1 Greeted Residents and Visitors 1 Assisted Residents and Hall Counselors Staff.
Experience
5-7 Years
Level
Executive
Education
Diploma in Management
Front Desk Worker Resume
Objective : Front Desk Worker is the first point of contact for all guests who come through the door of our hotel. Provide general information about the hotel and local area to guests, answer questions or concerns, and take reservations over the phone.
Skills : Microsoft Office, Customer Service, Time Management, Teamwork.
Description :
Answered office telephones and transfer to an appropriate staff member while maintaining discretion.
Greeted clients and visitors and notified appropriate staff members of their arrival.
Worked with guests directly throughout the duration of their stay maintaining customer satisfaction.
Responsible for first contact customer interactions, In charged of equipment rental.
Responsible for general operations including daycare, customer service, front desk, cashiering, sales, purchasing, and cleaning.
Welcomed members, set-up equipment, answered questions, signed people up for a membership, etc.
Answered phones and reply to e-mail inquiries of prospective students.
Entered data of prospective students into computer system Other tasks as needed.
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