Airline Ticket Agent Resume Samples

An Airline Ticket Agent is a front-line professional working for the travel industry undertaking the crucial role of assisting customers with their flight reservations and ticketing needs. Major duties completed are listed on the Airline Ticket Agent Resume as providing information on flight schedule, fares, and available services; assisting with booking, and ticket issuance, processing changes and cancellations, ensuring compliance with airline policies, handling customer inquiries and concerns, maintaining accurate records of transactions; interacting with passengers and addressing their travel requirements, and ensuring a positive customer experience

Strong customer service skills, communication skills, the ability to work efficiently in a fast-paced environment; and proficiency in using computerized reservation systems are crucial for success. The role demands adaptability to handle unexpected situations, such as flight delays and cancellations, and the ability to remain calm and helpful in addressing customer concerns is key to success. While formal education requirements may vary, a high school diploma or equivalent is typically sufficient, and on-the-job training is common to familiarise ticket agents with airline systems and procedures.

Airline Ticket Agent Resume example

Airline Ticket Agent Resume

Objective : As an Airline Ticket Agent, tracked record of ensuring smooth and efficient ticketing operations, managed ticketing systems, and resolved customer issues in a timely and efficient manner.

Skills : Computer Literacy, Ticketing Systems, Customer Service, Communication Skills, Problem-Solving, Attention to Detail

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Description :

  1. Assisted with baggage handling and loading.
  2. Monitored flight schedules and informed customers of changes.
  3. Processed payments and handled financial transactions.
  4. Prepared and issued tickets and boarding passes.
  5. Kept up to date with changes in the airline industry.
  6. Monitored flight schedules and informed customers of changes.
  7. Promoted other services offered by the airline.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
AS in Business Administration


Junior Airline Ticket Agent Resume

Objective : As an Junior Airline Ticket Agent, operated ground service equipment, serviced aircraft lavatories, and searched and commissary security searches as required.

Skills : Data Entry, Basic Math, Multitasking, Time Management, Sales skills, Flight Scheduling

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Description :

  1. Ensured ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.
  2. Followed safety regulations, which include the proper use of ground service equipment and wearing proper safety PPE equipment.
  3. Operated heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, and deicers.
  4. Communicated using a two-way radio.
  5. Performed aircraft interior cleaning as required.
  6. Stocked aircraft and carts with necessary supplies as required, in-flight magazines, and lavatory supplies.
  7. Completed delayed baggage claims and reunited baggage to customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS in Hospitality Management


Associate Airline Ticket Agent Resume

Objective : As an Associate Airline Ticket Agent, responsible for motivating with a professional, positive, and friendly attitude. Processed tickets, checked baggage, monitored carry-on baggage for size and quantity, and assigned seats.

Skills : Customer Service, Communication, Time Management, Multitasking, Conflict Resolution

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Description :

  1. Provided information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
  2. Handled denied boarding situations, solicited volunteers, re-accommodated customers, and provided hotel, meal, and taxi vouchers when appropriate.
  3. Ensured compliance with FAA, TSA, airline, and airport regulations. CRJ Aviation policy and procedures.
  4. Enforced safety/security measures and monitored sensitive safety zones.
  5. Assisted Customers with special needs, i.e., Customers who need assistance in boarding as requested by station leadership.
  6. Completed required reports.
  7. Met arriving flights at the baggage carousel to ensure proper handling of bags.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
AA in Travel and Tourism

Airline Ticket Agent Resume

Headline : As an Airline Ticket Agent, worked flexible hours, including nights, weekends, holidays, and long hours during irregular operations, and adhered to the dress code policy.

Skills : Problem-Solving, Multitasking, Time Management, Organizational Skills

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Description :

  1. Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
  2. Managed check-in processes for domestic and international flights, ensuring timely boarding and adherence to schedules.
  3. Coordinated with ground staff to facilitate smooth baggage handling and ensure timely delivery to passengers.
  4. Utilized airline reservation systems to book flights, issue tickets, and manage passenger itineraries efficiently.
  5. Handled cash and credit transactions accurately, maintaining a balanced cash drawer at the end of each shift.
  6. Educated passengers on travel regulations, including baggage policies, security procedures, and travel documentation requirements.
  7. Collaborated with team members to streamline operations and improve overall customer satisfaction.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS in Hospitality Management

Airline Ticket Agent Resume

Headline : As an Airline Ticket Agent, responsible for working to resolve passenger booking issues, responsible for handling internal and external communications.

Skills : Multitasking, Customer Relationship Management, Knowledge of Airline Policies, Cash Handling, Stress Management

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Description :

  1. Arrived at work promptly and prepared to work.
  2. Policed and professional to both guests and fellow employees.
  3. Adhered to all written policies and instructions as given by the Director of Vessel Operations (Director) or Operations Manager (Manager).
  4. Understood the Company Policies, Dress Code, Appearance Standards, and the following job requirements.
  5. Worked efficiently under time constraints.
  6. Monitored flight status and communicated delays or changes to passengers.
  7. Processed special requests for passengers, including assistance for those with disabilities or special needs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA in Business Management

Assistant Airline Ticket Agent Resume

Objective : As an Assistant Airline Ticket Agent, booked arrangements for clients in person on the phone and online, and ensured that all booking procedures followed industry standards.

Skills : Time Management, Attention to Detail, Coordination, Emotional Intelligence

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Description :

  1. Responsible for scheduling advance and last-minute bookings.
  2. Responsible for offering discounts and special deals when authorized to do so.
  3. Responsible for managing the passenger database.
  4. Responsible for monitoring airline schedules and posting updates on the airline website.
  5. Responsible for issuing personal business and corporate bookings.
  6. Responsible for developing and implementing promotional strategies to boost airline bookings.
  7. Responsible for offering a high level of customer service.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Fresher
Education
Education
BS in Hospitality Management

Airline Ticket Agent Resume

Headline : As an Airline Ticket Agent, identified and handled passengers who set off any government warnings. Responsible for designating as a reservation sales agent on certain days to sell tickets to customers who tried to buy the day of a flight.

Skills : Customer Service, Communication Skills, Organizational Skills, Emotional Intelligence

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Description :

  1. Responsible for assisting customers who wanted to trade in their tickets for different flights.
  2. Responsible for serving as a witness during challenging TSA screenings.
  3. Responsible for confirming tickets for arriving passengers and assisted with checking in luggage.
  4. Responsible for alerting airport security of a potential issue when necessary.
  5. Responsible for working to diligently resolve booking and scheduling issues.
  6. Responsible for posting schedule changes online and informing clients directly.
  7. Responsible for checking passenger manifests to confirm client bookings.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
AS in Business Administration

Senior Airline Ticket Agent Resume

Summary : As a Senior Airline Ticket Agent, responsible for handling internal and external calls, offering the highest level of customer service, responsible for issued airline tickets for bookings in line with contracts.

Skills : Interpersonal Skills, Technical Proficiency, Crisis Management, Interpersonal Skills, Cultural Awareness

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Description :

  1. Handled reservations by assigning flights and ticketing
  2. Worked under stressful situations and tight time constrain
  3. Worked on nights, weekends, holidays, and varying schedules and worked both inside and outside in all types of weather conditions
  4. Utilized the computer software platform, identifying potential problem passengers and making sure that passengers check all luggage when they check-in. 
  5. Specialized in charter and commercial flights.    
  6. Checked in all chartered passengers and checked in their luggage as well.
  7. Scheduled resource for charter passengers who were unsure as to when their flight left.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
BS in Hospitality Management

Airline Ticket Agent Resume

Objective : As an Airline Ticket Agent, responsible for utilizing all preferred Airline contacts, responsible for assigning flights to the cruise system, and ensuring that allocations were used.

Skills : Attention to Detail, Stress Management, Negotiation, Customer Service

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Description :

  1. Exceeded passenger expectations in a consistently fast-paced environment while maintaining quality standards. 
  2. Secured passenger reservations and effectively handled an assortment of booking issues. 
  3. Specialized in database management and customer relations.
  4. Understood International Air Transport Association regulations.
  5. The common airline booked software and database management handling multiple booking issues.
  6. Worked multiple shifts including evenings and weekends.
  7. Met tight booking deadlines promptly.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS in Hospitality Management

Airline Ticket Agent Resume

Objective : As an Airline Ticket Agent, ensured compliance with airline policies and procedures, processed payments, and handled financial transactions. Responsible for motivating with a positive attitude.

Skills : Business Acumen, GDS Systems, Airline Security Procedures.

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Description :

  1. Responsible for maintaining close liaison with customers on issues relating to bookings.
  2. Responsible for managing database and back office as required.
  3. Responsible for ensuring all issues relating to ticketing complied with best practices.
  4. Responsible for contributing towards strategy developments.
  5. Responsible for monitoring and communicating airline schedule changes and flight cancellations.
  6. Responsible for checking all manifests against information booked.
  7. Responsible for working well to achieve targets and ensured that all queues and updates were regularly checked.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
AA in Travel and Tourism