Airline Ticket Agent Resume
Objective : As an Airline Ticket Agent, tracked record of ensuring smooth and efficient ticketing operations, managed ticketing systems, and resolved customer issues in a timely and efficient manner.
Skills : Computer Literacy, Ticketing Systems, Customer Service, Communication Skills
Description :
- Coordinated with ground staff to manage boarding procedures, reducing boarding time by 15% on average.
- Resolved customer inquiries and complaints, achieving a 95% satisfaction rating in post-service surveys.
- Processed over 200 passenger check-ins daily, ensuring timely departures and enhancing customer satisfaction.
- Collaborated with airline operations to optimize flight schedules, resulting in a 10% increase in on-time departures.
- Provided multilingual support to diverse clientele, improving communication and service for non-English speakers.
- Conducted regular audits of ticketing processes, identifying areas for improvement and enhancing operational efficiency.
- Facilitated baggage handling processes, reducing lost luggage incidents by 20% through improved tracking.
Experience
2-5 Years
Level
Executive
Education
A.A.
Junior Airline Ticket Agent Resume
Objective : As an Junior Airline Ticket Agent, operated ground service equipment, serviced aircraft lavatories, and searched and commissary security searches as required.
Skills : Data Entry, Basic Math, Multitasking, Time Management, Sales skills
Description :
- Ensured ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.
- Followed safety regulations, which include the proper use of ground service equipment and wearing proper safety PPE equipment.
- Operated heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, and deicers.
- Communicated using a two-way radio.
- Performed aircraft interior cleaning as required.
- Stocked aircraft and carts with necessary supplies as required, in-flight magazines, and lavatory supplies.
- Completed delayed baggage claims and reunited baggage to customers.
Experience
2-5 Years
Level
Executive
Education
AAS
Associate Airline Ticket Agent Resume
Objective : As an Associate Airline Ticket Agent, responsible for motivating with a professional, positive, and friendly attitude. Processed tickets, checked baggage, monitored carry-on baggage for size and quantity, and assigned seats.
Skills : Customer Service, Communication, Time Management, Multitasking, Conflict Resolution
Description :
- Provided information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
- Handled denied boarding situations, solicited volunteers, re-accommodated customers, and provided hotel, meal, and taxi vouchers when appropriate.
- Ensured compliance with FAA, TSA, airline, and airport regulations. CRJ Aviation policy and procedures.
- Enforced safety/security measures and monitored sensitive safety zones.
- Assisted Customers with special needs, i.e., Customers who need assistance in boarding as requested by station leadership.
- Completed required reports.
- Met arriving flights at the baggage carousel to ensure proper handling of bags.
Experience
0-2 Years
Level
Entry Level
Education
AAS
Airline Ticket Agent Resume
Headline : As an Airline Ticket Agent, worked flexible hours, including nights, weekends, holidays, and long hours during irregular operations, and adhered to the dress code policy.
Skills : Problem-Solving, Multitasking, Time Management, Organizational Skills, Customer Service
Description :
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Managed check-in processes for domestic and international flights, ensuring timely boarding and adherence to schedules.
- Coordinated with ground staff to facilitate smooth baggage handling and ensure timely delivery to passengers.
- Utilized airline reservation systems to book flights, issue tickets, and manage passenger itineraries efficiently.
- Handled cash and credit transactions accurately, maintaining a balanced cash drawer at the end of each shift.
- Educated passengers on travel regulations, including baggage policies, security procedures, and travel documentation requirements.
- Collaborated with team members to streamline operations and improve overall customer satisfaction.
Experience
5-7 Years
Level
Executive
Education
AAS Aviation
Airline Ticket Agent Resume
Headline : As an Airline Ticket Agent, responsible for working to resolve passenger booking issues, responsible for handling internal and external communications.
Skills : Multitasking, Customer Relationship Management, Knowledge of Airline Policies, Cash Handling, Stress Management
Description :
- Policed and professional to both guests and fellow employees.
- Adhered to all written policies and instructions as given by the Director of Vessel Operations (Director) or Operations Manager (Manager).
- Understood the Company Policies, Dress Code, Appearance Standards, and the following job requirements.
- Worked efficiently under time constraints.
- Monitored flight status and communicated delays or changes to passengers.
- Processed special requests for passengers, including assistance for those with disabilities or special needs.
- Maintained compliance with airline policies and regulations, contributing to a 100% pass rate in audits.
Experience
5-7 Years
Level
Executive
Education
AAS Aviation Mgmt
Assistant Airline Ticket Agent Resume
Objective : As an Assistant Airline Ticket Agent, booked arrangements for clients in person on the phone and online, and ensured that all booking procedures followed industry standards.
Skills : Time Management, Attention to Detail, Coordination, Emotional Intelligence
Description :
- Responsible for scheduling advance and last-minute bookings.
- Responsible for offering discounts and special deals when authorized to do so.
- Responsible for monitoring airline schedules and posting updates on the airline website.
- Responsible for issuing personal business and corporate bookings.
- Responsible for developing and implementing promotional strategies to boost airline bookings.
- Coordinated with airline staff to manage flight schedules, reducing delays by 15% through effective communication.
- Collaborated with baggage handling teams to ensure timely delivery, reducing lost luggage incidents by 25%.
Experience
0-2 Years
Level
Fresher
Education
AAS
Airline Ticket Agent Resume
Headline : As an Airline Ticket Agent, identified and handled passengers who set off any government warnings. Responsible for designating as a reservation sales agent on certain days to sell tickets to customers who tried to buy the day of a flight.
Skills : Customer Service, Communication Skills, Organizational Skills, Emotional Intelligence, Multitasking
Description :
- Responsible for assisting customers who wanted to trade in their tickets for different flights.
- Responsible for serving as a witness during challenging TSA screenings.
- Responsible for confirming tickets for arriving passengers and assisted with checking in luggage.
- Responsible for alerting airport security of a potential issue when necessary.
- Responsible for working to diligently resolve booking and scheduling issues.
- Responsible for posting schedule changes online and informing clients directly.
- Responsible for checking passenger manifests to confirm client bookings.
Experience
5-7 Years
Level
Executive
Education
AAS in Aviation Management
Senior Airline Ticket Agent Resume
Summary : As a Senior Airline Ticket Agent, responsible for handling internal and external calls, offering the highest level of customer service, responsible for issued airline tickets for bookings in line with contracts.
Skills : Technical Proficiency, Crisis Management, Interpersonal Skills, Cultural Awareness, Attention to Detail
Description :
- Worked on nights, weekends, holidays, and varying schedules and worked both inside and outside in all types of weather conditions
- Utilized the computer software platform, identifying potential problem passengers and making sure that passengers check all luggage when they check-in.
- Checked in all chartered passengers and checked in their luggage as well.
- Scheduled resource for charter passengers who were unsure as to when their flight left.
- Trained and mentored new staff, improving team performance and reducing onboarding time by 30%.
- Processed over 500 ticket transactions daily, ensuring accuracy and efficiency in customer service.
- Achieved a 15% increase in upselling ancillary services, contributing to overall revenue growth for the airline.
Experience
7-10 Years
Level
Consultant
Education
B.S. Aviation
Airline Ticket Agent Resume
Objective : As an Airline Ticket Agent, responsible for utilizing all preferred Airline contacts, responsible for assigning flights to the cruise system, and ensuring that allocations were used.
Skills : Attention to Detail, Stress Management, Negotiation, Customer Service, Travel Regulations
Description :
- Exceeded passenger expectations in a consistently fast-paced environment while maintaining quality standards.
- Secured passenger reservations and effectively handled an assortment of booking issues.
- The common airline booked software and database management handling multiple booking issues.
- Worked multiple shifts including evenings and weekends.
- Met tight booking deadlines promptly.
- Assisted in the development of training materials for new agents, standardizing procedures across the team.
- Participated in emergency response drills, ensuring readiness and safety for passengers during critical situations.
Experience
2-5 Years
Level
Executive
Education
AAS in Aviation
Airline Ticket Agent Resume
Objective : As an Airline Ticket Agent, ensured compliance with airline policies and procedures, processed payments, and handled financial transactions. Responsible for motivating with a positive attitude.
Skills : Business Acumen, GDS Systems, Airline Security Procedures, Fare Calculation, Policy Knowledge
Description :
- Responsible for maintaining close liaison with customers on issues relating to bookings.
- Responsible for ensuring all issues relating to ticketing complied with best practices.
- Responsible for monitoring and communicating airline schedule changes and flight cancellations.
- Responsible for working well to achieve targets and ensured that all queues and updates were regularly checked.
- Managed cash and credit transactions, maintaining a 100% accuracy rate in daily financial reconciliations.
- Developed and maintained positive relationships with frequent flyers, enhancing loyalty and repeat business.
- Conducted regular audits of ticketing transactions, identifying discrepancies and improving financial reporting accuracy.
Experience
2-5 Years
Level
Executive
Education
AAS
