Amazon Operations Manager Resume Samples

Description :

1. Led operational teams on a shift, deal with issues, and positively impact site performance.
2. Analyzed shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
3. Design and deliver initiatives across the sites to improve operational performance.
4. Led other managers and created the operational plan that helps your teams meet their targets. 
5. Managed the skills certification team to meet our Selection Expansion, Quality, and Service Level Goals.
6. Led a team of 50+ associates in a high-volume fulfillment center, achieving a 20% increase in productivity over six months.
7. Implemented process improvements that reduced order processing time by 30%, significantly enhancing customer satisfaction ratings.

Experience

5-7 Years

Level

Management

Education

MBA in Ops Mgmt

Description :

1. Managed day-to-day operations with direct reports.
2. AssignedAllocated work to the Testing Associates Specialists.
3. Worked with Quality Assurance Engineers and SeattleBangalore counterparts to understand the gaps and coordinate with process experts to fill the gaps.
4. Contributed to creating building test cases, test plans, and testing strategies.
5. Responsible for identifying, reporting troubleshooting, and escalation of issues.
6. Understood and guided Testing Associates Specialists on proceduresprocesses and guidelines for each project, applied them, and was responsible for mentoring the team.
7. Captured team test results and provided project status reports using software tools.

Experience

5-7 Years

Level

Management

Education

BSc in Logistics

Description :

1. Demanded and capacity planning and ensuring that idle time and commitment misses are minimized.
2. Kept a tab on the Daily Productivity of Testing Associates and made sure that the team and project were always on track.
3. Managed and improved the performance of lower performers and was responsible for the overall improvement of the team's performance.
4. Suggested development of systems and tools for streamlining day-to-day operational tasks and subsequently improving overall team performance.
5. Implemented initiatives for managing attrition, improving performance, and maintaining morale of the workforce.
6. Communicated with key stakeholders and be a leader of a highly charged work environment.
7. Responsible for managing a shift, constantly identifying opportunities to improve team performance, and owning associated change management.

Experience

5-7 Years

Level

Management

Education

BBA in Management

Description :

1. Responsible for developing and referring to performance metrics to drive team performance and business results, identifying the business impact of trends and making data-backed decisions.
2. Responsible for communicating with external customers (Carriers, VendorsSuppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
3. Responsible for escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
4. Drove continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.
5. Created and deployed a learning calendar and ensure 100 compliance.
6. Managed inventory levels across multiple warehouses, resulting in a 15% reduction in excess stock and improved turnover rates.
7. Developed and executed training programs for new hires, leading to a 25% decrease in onboarding time and improved performance metrics.
8. Collaborated with cross-functional teams to streamline operations, which contributed to a 40% reduction in operational costs year-over-year.

Experience

5-7 Years

Level

Management

Education

MSc in Analytics

Description :

1. Provided Strategic vision for the Operations Excellence program for project selection, scope, definition, and performance to ensure alignment with business strategy.
2. Drove tactical execution of key initiatives building and managing the road map to achieve the Operation Excellence team's vision.
3. Supported process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles.
4. Provided metrics inputs that support compliance with standard work and that drive improvements in cost and quality.
5. Gained consensus to push change forward while keeping variation between sites to a minimum.
6. Collaborated and communicated with other global teams on best practices, internal and external benchmarking, talent development, continuous process improvement, programs of study, and knowledge.
7. Demonstrated program ownership consistent delivery of commitments and great organizational skills with exceptional follow-through and attention to detail, analyzed performance data to identify trends and areas for improvement, driving a 10% increase in overall operational efficiency.

Experience

5-7 Years

Level

Management

Education

AS in Business

Description :

1.  Led and developed a team of salaried and hourly talent.
2. Supported, mentored, and motivated your salaried and hourly workforce.
3. Led large-scope projects with site and regional impact.
4. Built and executed productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
5. Managed safety, quality, productivity, and customer delivery promises.
6. Collaborated with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives.
7. Worked in an environment where the noise level varies and can be loud.

Experience

5-7 Years

Level

Management

Education

Cert in SCM

Description :

1. Worked in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments), continuously climbed and descended stairs (applies to sites with stairs).
2. Interacted with the transportation team to enable smooth operations at outbound, ensuring steady flow and timely dispatch of customer orders.
3. Drove creation of quality initiatives, process change initiatives and other Lean initiatives to enable functional areas to meet and exceed business plan.
4. Responsible for the overall safety, quality and performance and customer experience of operations.
5. Measured performance, provided feedback, and held Managers accountable for their performance and the performance of their departments.
6. Worked closely with support staff (HR, Finance, Facilities, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiatives.
7. Oversaw the implementation of new technology solutions that automated manual processes, resulting in a 50% decrease in errors.

Experience

5-7 Years

Level

Management

Education

BA in HR Mgmt

Description :

1. Worked with stakeholders across the globe to transition processes and run them on an ongoing basis.
2. Owned and drove operational and business goalsmetrics for the team.
3. Managed the team of Managers and ensured high service delivery and execution, organization structure, and continuously looked to align with the scope of work, skill requirement, and budget.
4. Owned end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization.
5. Established measurement, reporting, and delivery management processes for the effective accomplishment of team goals.
6. Established and drove business communication and reviews with senior stakeholders.
7. Drove continuous focus on process excellence and automation.

Experience

5-7 Years

Level

Management

Education

MPM in Project Mgmt

Description :

1. Responsible for motivating, mentoring, and coaching your team to become the best leaders they can be. 
2. Responsible for supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers
3. Responsible for leading and developing a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazons Leadership Principles
4. Acted as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
5. Responsible for mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes
6. Responsible for creating, communicating, and maintaining quality control policies and standard work procedures to Area Managers and associates.
7. Oversaw day-to-day operations, this position focuses on streamlining processes, managing a diverse team, and ensuring customer orders are fulfilled accurately and on time. 

Experience

5-7 Years

Level

Management

Education

BEng in IE

Description :

1. Oversaw daily warehouse operations, including the receipt, storage, and dispatch of goods, to ensure efficiency and accuracy in order fulfillment.
2. Implemented and maintained safety standards by Amazon policies and OSHA regulations to ensure a safe working environment for all employees.
3. Managed inventory levels, including conducting regular audits and analyses to optimize stock levels and reduce waste.
4. Led, motivated, and developed a large team of employees, including hiring, training, and performance management, to ensure a high level of productivity and employee satisfaction.
5. Coordinated with other departments, such as transportation and supply chain, to ensure seamless operations and timely delivery of products to customers.
6. Analyzed operational data and reports to identify trends, forecast demand, and implement continuous improvement initiatives to increase efficiency and reduce costs, developed and managed the operational budget, including monitoring expenses and implementing cost-saving measures to achieve financial targets.
7. Coordinated with logistics partners to optimize shipping routes, achieving a 20% reduction in delivery times and costs.

Experience

5-7 Years

Level

Management

Education

Diploma in BM