An Ambulance Service Representative is an entry-level post wherein customer service skills are kept at the forefront for supporting each clinical practice. The job duties commonly listed on the Ambulatory Service Representative Resume are – supporting the clinical practice by focusing on billing and managing care functions, handling charge entries, billing edits, charge reconciliations, and corresponding with insurance carriers, investigating billing discrepancies; supporting the clinic with front-end customer service, patient registration, and insurance verification; and coordinating all functions and activities related to patient access. Handling phone and mail, filling out forms, and performing administrative functions are also part of the job description.
Just like other representatives, these professionals require the following skill set – experience with medical billing or a similar setting, excellent English communication skills, strong interpersonal skills, a courteous and patient-focused attitude, and the ability to use all types of office equipment and knowledge of using registration and billing systems. A degree is preferred though not a necessity, however, a high school diploma is a must.
Objective : Dedicated Ambulatory Service Representative with two years of experience in patient care coordination and customer service. Proven ability to manage patient scheduling, communicate effectively with healthcare teams, and uphold compliance standards. Committed to enhancing patient experiences and streamlining operations in a fast-paced healthcare environment.
Skills : Bilingual In English And Spanish, Patient Scheduling And Coordination, Appointment Management, Insurance Verification
Efficiently scheduled patient appointments and procedures, coordinating with multiple departments.
Collaborated with healthcare providers to manage complex patient cases and ensure comprehensive care.
Organized and maintained medical records and necessary documentation for patient encounters.
Processed patient demographic and insurance information accurately to streamline operations.
Assisted clinicians by preparing requisitions and standard forms as needed.
Ensured compliance with health regulations and standards to maintain patient safety.
Experience
0-2 Years
Level
Entry Level
Education
AAS Health Admin
Junior Ambulatory Service Representative Resume
Objective : Enthusiastic Junior Ambulatory Service Representative with 5 years of experience in patient care coordination and administrative support. Skilled in managing patient interactions, scheduling appointments, and maintaining compliance with healthcare regulations. Eager to enhance operational efficiency and deliver exceptional patient experiences in a dynamic healthcare setting.
Verified insurance coverage and managed referral authorizations efficiently.
Operated office equipment and maintained accurate filing systems to support daily operations.
Collected and updated patient demographic information to ensure accurate billing.
Entered clinical documentation into Electronic Medical Record (EMR) software.
Identified and resolved patient inquiries and issues promptly.
Effectively managed high-volume calls, providing assistance to patients and healthcare staff.
Gathered necessary clinical documentation, including completion of death certificates.
Experience
2-5 Years
Level
Junior
Education
AAS-HIT
Ambulatory Service Representative Resume
Headline : With over seven years of experience as an Ambulatory Service Representative, I excel in optimizing patient care coordination and enhancing service delivery. Adept at managing appointment scheduling, facilitating communication among healthcare teams, and ensuring compliance with regulations, I am dedicated to improving patient experiences in fast-paced medical environments.
Skills : Patient Management Software, Healthcare It Proficiency, Adaptable Team Player, Data Entry & Management, Adaptability, Cultural Competence
Description :
Managed patient scheduling and appointment confirmations to optimize clinic workflow.
Prepared confidential documents and reports, exercising independent judgment to maintain accuracy.
Responded to patient inquiries and concerns, providing timely and accurate information.
Screened calls and visitors, directing complex inquiries to the appropriate department.
Maintained accurate departmental records, procedures, and documentation for compliance.
Managed patient scheduling and appointment confirmations for optimal clinic flow.
Collaborated closely with the billing department to ensure accurate processing of patient files.
Experience
5-7 Years
Level
Senior
Education
A.S. MOA
Senior Ambulatory Service Representative Resume
Summary : With a decade of extensive experience in ambulatory services, I excel in optimizing patient scheduling and enhancing care coordination. My expertise lies in fostering seamless communication among healthcare teams and ensuring compliance with industry standards. I am passionate about improving patient satisfaction and operational efficiency in dynamic healthcare environments.
Skills : Billing Procedures, Conflict Resolution, Phone Etiquette, Medical Terminology, Electronic Health Records, Patient Registration
Description :
Provided comprehensive administrative support to healthcare providers, ensuring smooth operations within the practice.
Enhanced communication among staff and patients by implementing a centralized information system.
Streamlined patient file management, reducing retrieval time by 40%.
Coordinated training for new employees, fostering a collaborative work environment.
Maintained physician schedules, optimizing appointment flow across multiple departments.
Played a key role in patient transport coordination, ensuring timely and safe passage to appointments.
Oversaw compliance with healthcare regulations, contributing to successful audits and accreditation processes.
Experience
7-10 Years
Level
Management
Education
BSHA
Ambulatory Service Representative Resume
Summary : Accomplished Ambulatory Service Representative with 10 years of expertise in patient care coordination and administrative functions. Skilled in optimizing appointment scheduling, enhancing communication among healthcare teams, and ensuring regulatory compliance. Driven to improve patient satisfaction and operational workflows in high-volume healthcare settings.
Skills : Healthcare Software Proficiency, Accurate Data Management, Problem Solving, Empathy, Attention To Detail, Follow-up Calls
Description :
Executed front desk registration, providing exceptional patient support and managing incoming calls.
Maintained accurate patient records through meticulous data entry of confidential information.
Facilitated communication for Spanish-speaking patients by providing translation services.
Reviewed and updated patient information to ensure accuracy and compliance.
Processed physician prescriptions through efficient faxing and photocopying.
Coordinated scheduling for inpatients and outpatients for various medical imaging procedures.
Organized and compiled orders for scheduled exams, including CT scans and MRIs.
Experience
10+ Years
Level
Executive
Education
AHS
Associate Ambulatory Service Representative Resume
Objective : Compassionate and detail-oriented Associate Ambulatory Service Representative with two years of experience in patient support and healthcare administration. Expert in managing appointment schedules, facilitating patient interactions, and ensuring compliance with healthcare standards. Passionate about enhancing patient satisfaction and streamlining processes within a collaborative medical environment.
Skills : Patient Documentation, Staff Development, Office Administration, Time Management
Description :
Answered and screened incoming calls, directing patients to appropriate departments.
Maintained organized filing systems and provided financial counseling for patients.
Trained new employees on administrative procedures and patient care protocols.
Collaborated with healthcare teams to ensure effective patient communication and care delivery.
Assisted in managing patient records and ensuring data accuracy.
Coordinated appointment scheduling and follow-ups to optimize clinic efficiency.
Promoted a welcoming environment for patients through exceptional customer service.
Experience
0-2 Years
Level
Fresher
Education
AAS-HA
Ambulatory Service Representative Resume
Headline : Seasoned Ambulatory Service Representative with 7 years of comprehensive experience in enhancing patient care and optimizing clinic operations. Proficient in managing appointment systems, ensuring regulatory compliance, and fostering effective communication among healthcare professionals. Passionate about delivering exceptional patient experiences and improving service efficiency in dynamic medical settings.
Delivered exceptional support to patients, ensuring a welcoming and efficient experience while managing their check-in and appointment processes.
Accurately verified insurance coverage, collected payments, and explained financial responsibilities to patients.
Coordinated scheduling of tests and procedures, ensuring alignment with medical protocols and patient needs.
Processed referrals to external providers, managing authorizations and documentation effectively.
Maintained appointment calendars, confirming and rescheduling as needed to optimize clinic operations.
Provided patients with thorough instructions and preparation materials for upcoming procedures.
Managed end-of-day reconciliation tasks, ensuring accurate data entry in the electronic health record system.
Experience
5-7 Years
Level
Senior
Education
AAS
Lead Ambulatory Service Representative Resume
Objective : Results-oriented Lead Ambulatory Service Representative with 5 years of experience enhancing patient interactions and optimizing clinic operations. Proficient in patient scheduling, insurance verification, and regulatory compliance. Committed to improving patient satisfaction and streamlining administrative processes in fast-paced healthcare environments.
Managed all incoming calls, directing patients to appropriate departments and ensuring timely responses.
Processed insurance verifications and pre-authorizations for procedures.
Conducted insurance verifications and collected payments to ensure compliance and reduce outstanding balances.
Provided hands-on training for new hires, fostering a knowledgeable and efficient team.
Coordinated appointment scheduling for multiple satellite clinics, enhancing operational efficiency.
Processed internal physician referrals, ensuring timely completion and follow-up on patient needs.
Maintained compliance with healthcare regulations while improving patient experience and service delivery.
Experience
2-5 Years
Level
Consultant
Education
AAS
Ambulatory Service Representative Resume
Objective : Dynamic Ambulatory Service Representative with two years of experience in streamlining patient care processes and delivering exceptional service in healthcare settings. Expertise in appointment scheduling, managing patient interactions, and collaborating effectively with clinical teams. Passionate about improving patient satisfaction and operational workflows in fast-paced environments.
Skills : Record Keeping, Patient Education, Referral Coordination, Communication Skills, Interpersonal Skills, Quality Assurance
Description :
Collected and verified patient demographic information accurately.
Delivered exceptional customer service, serving as the primary contact for patients.
Adapted to various clinics to provide seamless coverage and support.
Processed co-payments and managed financial transactions efficiently.
Facilitated patient flow across departments to optimize service delivery.
Scheduled appointments and admitted patients, ensuring all necessary information was captured.
Utilized electronic systems to manage patient records and appointments effectively.
Experience
0-2 Years
Level
Junior
Education
AAS Health Sci
Ambulatory Service Representative Resume
Summary : A highly experienced Ambulatory Service Representative with 10 years dedicated to enhancing patient care and operational efficiency. Proficient in patient scheduling, cross-functional communication, and compliance management, I am committed to fostering positive patient experiences in high-pressure healthcare settings. My goal is to streamline processes and contribute to the overall success of the healthcare team.
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