Description :

1. Oversee the precision implantation of action plans, supervise the identification of functional requirements, project design, and development, implementation, and go-live.
2. Provide team management and facilitate meetings.
3. Led project to merge back-end software and IT infrastructure into a more integrated platform to increase business continuity across a newly acquired business entity.
4. Developed and contributed supplemental presentation materials adopted for use by additional personnel.
5. Worked closely with the key physicians, departments, stakeholders and IT leadership to ensure successful outcomes.
6. Coordinating with developers for development/modification of HIS & reports as per the requirements.
7. Configuration setting updating for new and additional requirements and customization.
8. Formulated and conducted requisite training programs for end-users and support.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Troubleshoot technical issues related to SharePoint, Avenues and other applications; performed application workflow analysis and testing.
2. Prepared, maintained and audited documentation with proper attention to details which helped the system to run smoothly.
3. Prepared user manuals for SharePoint, Avenues and other applications that resulted in effective and efficient use of the applications by the users.
4. Installed, configured and troubleshoot desktop systems, workstations and computer peripherals in a heterogeneous environment.
   
5. Maintained passwords, data integrity, and file system security for the desktop environment.
6. Answered questions concerning policy reviews and concerns and solved technical issues with members completing online applications.
   
7. Formulated and conducted requisite training programs for end-users and support.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Led teams across broad technical, and business disciplines.
2. Focused teams on business objectives and tracked progress to ensure project milestones were completed ahead of time, on budget and with cost savings of at least 10%.
3. Mitigated risk factors through careful analysis of financial and statistical data.
4. Anticipated and managed change effectively in rapidly evolving global business environments.
5. Defined processes and tools best suited to each project.
6. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures.
7. Responsible for providing comprehensive support of the entire Logos product suite.

Experience

5-7 Years

Level

Executive

Education

PG

Description :

1. Responsible for providing comprehensive support of the entire Logos product suite.
2. Responsible for configuring, updating and troubleshooting key computer hardware and software items to resolution or to the identification of a code level fix being required.
3. Provide best in class customer service and support by maintaining ownership of customer reported items from identification through closure.
4. Acting as the first line of support for software issues via answering customer and employee calls and emails requesting assistance with the use of the product suite.
5. Train the customer in system operation and software applications.
6. Identify technical issues and problem resolution using advance troubleshooting techniques and processes.
7. Training of salesforce on technology, equipment, safety, and applications.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Reviews and analyzes organization business needs; confers with users to evaluate requirements, discuss solutions and develop a plan of approach.
2. Analyzes and designs program logic, screen layouts, application security, reports, and testing criteria to support the development and configuration of existing and new systems.
3. Performs all aspects of systems and report configuration, testing, user acceptance and implementation of new and existing applications and reports.
4. Develops and maintains complex database queries and reports using in house and hosted database and reporting tools.
5. Prepares program documentation and training to support new or enhanced features, reports, systems, and applications.
6. Creates and maintains standards and procedural documentation related to reporting solutions.
7. Performs ongoing maintenance and review of applications systems and programs; identifies problems and develops appropriate solutions.
8. Confers with staff and management to recommend new system improvements, requirements or modifications as needed.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Responsible for providing technical and sales support for centrifugal blower systems and other industrial drying systems.
2. Created a custom reporting structure to track sales metrics and associate performance.
3. Streamlined the order to the shipping process, using the "Understand, Simplify, Act" technique, thus improving customer satisfaction by over 25%.
4. Interpreted business requirements from senior leadership to Software Engineers to support integration.
5. Analyze problems the in-business software dealers used to track inventory, repair work, rentals & sales and provide timely fixes to minimize downtime.
6. Document any defects that are found and enter them into a defect queue for the developers.
7. Developed standards, reviewed the team members' documents, mentored the technical team members.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Responsible for the overall implementation, delivery, and coordination of Meditech electronic health records.
2. Assist with planning and managing the implementation of electronic records and interfaces.
3. Consult with staff to assess, plan and design end-user workflows and computing environment needs.
4. Maintain detailed implementation and testing status reports prior to and after Go Live.
5. Prepare periodic reports of related activities for the project manager and enterprise.
6. Establish and communicate realistic expectations related to implementation activities and long term daily activities.
7. Work to achieve the level of user commitment necessary to attain realistic and successful expertise and understanding of user needs and responsibilities.
8. Coordinate all necessary provider and student training schedules, prepared training materials and exercises, and conducted all related follow-up activities.

Experience

10+ Years

Level

Senior

Education

MBA

Description :

1. Maintain, troubleshoot, and repair computer systems, including remote installations.
2. Provide expertise and technical knowledge about corporate applications on-site and remotely.
3. Identified and implemented an antivirus protection software program that reduced the number of infected computers by 80%.
4. Prevented any future infestations on a network server.
5. Developed a computer skills program that allowed users to learn in a real-time environment while on the job.
6. Coordinated point of sale software installs on the server and client-side and provided access for testing and training with staff with no downtime or loss of sales.
7. Created step by step installation instructions with pictures to be provided to new/existing users that were not on site.

Experience

7-10 Years

Level

Management

Education

B.Tech

Description :

1. Worked closely with customers on a day-to-day basis ensuring cases were handled efficiently and to ensure client satisfaction.
2. Answered and documented over 20 telephone calls and emails a week.
3. Commended for accurate documentation on new and existing client cases.
4. Noted by management for strong communication skills when working with clients, management, and the project management teams on a day-to-day basis.
5. Presented company demos and online webinars demonstrating software features for new and potential clients.
6. Analyzes, diagnose, and corrects operational problems involving the IT system on a daily basis in response to user incident reports and/or hardware complications.
7. Responsible for network administration and support of automated information technology activities and related telecommunications requirements.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Provided training, documentation and support on a custom application designed for Fortune 50 telecommunication industry clients.
2. Focused on customer interaction as an opportunity to facilitate adoption and reinforce learning.
3. Delivered in-depth, hands-on training of a complex database administration system to customers on-site.
4. Identified requirements and translated them into a customized training program with accompanying course syllabus, user guides, and quick references.
5. Provided specialized group and one-to-one instruction for Fortune 50 customers across various system modules.
6. Reinforced training messages through detailed responses via email and telephone to customers' application inquiries.
7. Traveled to multiple facilities of another Fortune 50 customer to deliver comprehensive individualized training.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Performed financial management and human resource information system implementation and training.
2. Generated $300K in revenue by turning a dissatisfied client into a successful human resource and payroll implementation.
3. Interfaced with business users in order to analyze and document business processes and requirements.
4. Offered recommendations for process workflow improvements resulting in operational efficiencies and improved controls.
5. Directed, guided, and supported clients through systems implementations to meet expected target dates.
6. Conducted on-site systems and security training customized to a client's specific needs.
7. Delivered high-impact remote training as a solution to reduce travel time and costs.
8. Built and maintained client relationships in order to ensure customer satisfaction.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Performs complex functional analyses and design of assigned systems or projects.
2. Performs complex analyses and designs, programs, tests, and debugs.
3. Leads system implementation or upgrade projects and assumes overall responsibility for project completion.
4. Utilizes information Technology problem and project databases to document and monitor workload.
5. Assesses progress and performance and initiates changes or corrective actions as required.
6. Oversees and/or prepares design, training and procedures documentation for assigned projects and integrates their functional design.
7. Reviews designs, codes, and proposes changes to system options and parameters assures compliance with standards and recommends modifications before changes are instituted.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Collaborated with business units to create requests for application enhancements or maintenance.
2. Performed end-user testing for project implementations and maintenance.
3. Worked with Information Systems to report and resolve system defects.
4. Assisted in the creation of a comprehensive catalog of system processes.
5. Performed test cases and worked with Quality Assurance to streamline the process of testing changes.
6. Composed documentation for claims and eligibility processing programs.
7. Created online help procedures and guidelines using Adobe RoboHelp.
8. Worked with Business Analysts and SMEs to create and/or improve on current workflows.

Experience

10+ Years

Level

Senior

Education

BA

Description :

1. Responded to calls from Insurance agents, preparing applications for policies.
2. Directed with clients and confirming multiple policies with different carriers.
3. Assisting clients in applying for subsidies. Versing disclosures, storing all voice verification and completed applications in the share point.
4. Processed on and off-exchange major medical, short term medical, gap, accidental injury, life, critical illness, and indemnity policies.
5. Completed the paper or electronic application and disposition them to the underwriting department.
6. Corresponded with clients via email, keeping open communications with agents and their clients via chat.
7. Employed strong attention to detail with exemplary customer service and computer skills.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Responsible for training the newest Destination:  help desk representatives and members of the Customer Relationship Management team.
2. Worked as a liaison between Information Technology, Business Development, Project Management, and outside partners during the creation of our newest website.
3. Provided suggestions on ways to improve current features and how new features should be implemented.
4. Responsible for created test plans for manual Quality Assurance testing.
5. Created internal documentation for the training of new and current employees.
6. Interacted with clients during the initial implementation process as well as provide continued support and updates regarding any technical issues.
7. Performed quality assurance testing during the implementation of a new website feature.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Arts

Description :

1. Liaisoned to the IT department for hardware and network support.
2. Maintained communication with AllScripts and CMS/Cahaba to obtain current information as it becomes available.
3. Responsible for the implementation and support of multi-service software packages that automate the capture of clinical data for home health visits.
4. Provided training on current software applications and new features.
5. Coordinates monthly user-group meetings and work with the Clinical Director to ensure that clinicians are in compliance with agency processes and procedures.
6. Responsible for the maintenance of all office equipment to include laptops, desktop computers, printers, copiers, cell phones, data cards and PDA's.
7. Completed Pecos and MediSpan downloads Attend staff and management meetings.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Provided clinical education to physicians and technologists on GE Innova systems, Centricity, CA1000, and workstations at various hospitals nationwide.
2. Supported, tested and implemented software on the same systems.
3. Assisted staff by running equipment during cases until training complete to ensure patient safety.
4. Assisted and trained staff to perform CT like and 3D imaging at various hospitals nationwide.
5. Provided solutions to software and equipment issues.
6. Demonstrated and explained the correct operation of equipment to medical personnel.
7. Worked with IT and PACS personnel to solve DICOM, HL7, and connectivity issues.

Experience

2-5 Years

Level

Junior

Education

Business Administration