Assistant Community Director Resume Samples

Description :

1. Responsible for the collection of rent payments and outstanding fees.
2. Trained new employees according to standard operating procedures.
3. Assigned and delegated daily work to staff for market-ready units.
4. Operational management of accounts payable, collections of delinquent accounts, and managing lease expirations of current and pending residents.
5. Responsible for opportunity conversions of interested parties into community occupancy.
6. Collect rent, utility payments, and fees to reduce delinquency and bad debt write-offs.
7. Complete administrative tasks associated with community operations.
8. Oversee and participate in achieving the community's income and occupancy goals 
9. Assist in developing short and long-term marketing plans, advertising, marketing, referrals.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Assisted with the day-to-day operations of the apartment home community as well as working with management to ensure the apartment.
2. Implemented a proactive customer service mission to increase resident satisfaction within the community by responding to resident comments and requests promptly.
3. Conducted tours maintained prospect traffic and leasing data, Implemented welcome baskets for all new residents.
4. Actively involved in organizing and planning for the investment of the property.
5. Leading the team in a timely on-target solution.
6. Stayed aware of marketing trends of competitors, encouraged staff to stay up to date with these trends.
7. Assisted in the review of applications and credit reports while adhering to company guidelines.

Experience

5-7 Years

Level

Executive

Education

Associate

Description :

1. Act as the on-site manager when the Property Manager is either on vacation or away from the property.
2. Develop and maintain a long-term relationship with contractors and suppliers.
3. Provide input to the Property Manager in the creation of an effective and innovative asset management plan that describes the anticipated operation of the property during the year.
4. Administer day to day operations according to standard operating procedures.
5. Oversee day to day operation of the staff at the property, and work completed by the contractor.
6. Analyze the operating results of the property in relation to its plan monthly and make or recommend changes as needed.
7. Manage a 333 unit portfolio spread out over 7 properties.

Experience

7-10 Years

Level

Management

Education

Associates

Description :

1. Reduced delinquency through timely rent collections, followed up on current and past delinquent accounts, and eviction processing.
2. Managed the leasing team in accordance with company guidelines.
3. Effectively managed the property in the absence of the Property Manager.
4. Interacted with prospects, current, and past residents and provided excellent customer service.
5. Prepared and signed lease paperwork with new and current residents, worked closely with the Property Manager to increase operating income and cash flow. 
6. Showed apartments and consistently averaged no less than a 33 to 35 percent closing ratio.
7. Focused on resident customer service and assisting Property Manager with lease renewals, collections, financial reporting, supply ordering, and communication.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Collected underpayments, NSF reimbursements, chargebacks, late/NSF fees, utility allocations, and processed evictions.
2. Utilized CRM and monitored daily follow-up, and responded to resident requests while resolving any issues.
3. Assisted with the general administration of the property and performs related management functions with the daily operations of an apartment community.
4. Prepared purchase orders, code and process vendor invoices for payment.
5. Maintained working knowledge of leasing policies, procedures and perform functions related to leasing and lease renewals.
6. Collected rent from residents, verifies the amount paid, accounts for discrepancies, and sent verifying information to Corporate Office.
7. Effectively computed, classified and recorded numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for the community.

Experience

5-7 Years

Level

Executive

Education

Associate

Description :

1. Check for availability of apartments in current availability at all locations.
2. Create purchase order in accounting system - include all information related to order not limited to the estimated time of arrival, tracking information, vendor/manufacturer order.
3. Communicate any information to service personnel, the management or customers related to unforeseen problems.
4. Seeks guidance and direction as necessary to perform duties.
5. Create customer quotes and orders through the current accounting system.
6. Demonstrates good judgment in investigating and resolving problems.
7. Respects the confidentiality of the customer, company and other personnel.
8. Keeps supervisor, manager or team leaders informed of problems, potential and actual, that can affect the completion of assigned duties and tasks.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Collect and report rent payments, assessing late fees and issuing late notices as required.
2. Send delinquent files to an attorney for the eviction process.
3. Reporting resident's maintenance services and respond to complaints.
4. Responsible for all leasing and marketing to prospects residents.
5. Inspect apartment homes upon vacancy to determine compliance with requirements for deposit refund or charges to be assessed for damage or the condition of the unit.
6. Review and audit staff time cards, investigate and resolve any issues.
7. Assisting with the hiring process and interview and evaluate prospective staff.
8. Work with new residents to process documentation prior to moving in.
9. Leasing, recording rents, move in & move out paperwork and activities, weekly monthly resident disputes and evictions, 3-day notices, advertising, day to day activities.

Experience

5-7 Years

Level

Executive

Education

Associate

Description :

1. Written and implemented policies and procedures and improved the overall efficiency of the facility.
2. Hired, trained and guided personnel in achieving goals and objectives of the organization.
3. Prepared and got the annual budget approved by the management.
4. Addressed staff problems and needs and acted as a link between them and management.
5. Developed and implemented several creative and skill-building projects for residents.
6. Coordinated physical therapies and yoga sessions for residents.
7. Effectively computed, classified and recorded numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for the community.
8. Perform a combination of routine calculating, posting and verifying duties to make payments to vendors, and obtained primary financial data.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Perform inspections and replenish inventory where necessary, also understand the apartment association lease and contracted credit report application.
2. Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.
3. Ensure that all proper and legal documents are received, current accurately verified and entered into the computer from new vendors, prior to payment being processed.
4. Communicate with Property Managers regarding the accuracy of invoices received, that purchase orders are attached and invoices are coded correctly.
5. Ensure that all invoices received from the properties are approved, entered and paid within a timely manner.
6. Access computerized financial information to resolve vendor and payment disputes.
7. Provide accounting support to Property Manager.

Experience

0-2 Years

Level

Entry Level

Education

BA

Description :

1. Supervised fifteen (15) Resident Assistants and provided leadership to staff by recruiting, selecting, orienting and training employees.
   
2. Also provided employee evaluations and enforced disciplinary actions, if necessary.
3. Prepared incident reports for violations of University Housing Policies or medical emergency consultation with the residents, Community Director and Dean of Student Affairs.
4. Developed initiatives that enhanced student engagement and student learning.
5. Addressed medical problems that affect residents and provided procedures for addressing emergencies.
6. Provided counseling and referred residents to relevant University departments and outside agencies.
7. Submitted maintenance service requests for living units, buildings, and grounds and followed-up as needed.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Assisted in opening a 20 million dollar new construction community.
2. Manage leasing staff, marketing for property and shopping competitive properties.
3. Collecting and posting rent payments, managing resident delinquencies, evictions, and legal notices.
4. Promptly turning in month-end reports on accounts payable, delinquency, availability, bank deposit details, gross monthly income, renewals, and forecasting occupancy.
5. Responsible for approving applicants and looking over the application and all other documentation to verify that an applicant meets qualifying criteria.
   
6. Audits records and files to identify dates requiring administrative action, such as lease expirations, delinquent accounts, and unlawful detainers.
7. Submitted maintenance service requests for living units, buildings, and grounds and followed-up as needed.

Experience

5-7 Years

Level

Executive

Education

Radiology

Description :

1. Direct supervisor of maintenance and leasing staff of a 224 base housing community.
2. Purchasing and vendor set up for make-ready processes and office supplies.
3. Oversee accounts payable to include payroll; ensuring that the property does not exceed monthly budget goals.
4. Bookkeeping; rent collection, 3-day notices, evictions, and previous resident collections to ensure minimal write off's.
5. Conduct daily property inspections for exceptional curb appeal, including move-in/move out inspections.
6. Analyze market conditions, occupancy trends and competitive pricing to adjust and implement new market rents, renewal rates, and leasing incentives.
7. Marketing of the community utilizing internet sites, and social media.
8. Resident retention by maintaining good customer relations and community events.

Experience

2-5 Years

Level

Junior

Education

AAS

Description :

1. Monitors all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining balanced, accurate rent roll.
2. Audit, record, and file to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
3. Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
4. Accurately and timely completes daily, weekly and monthly financial and leasing reports, including month-end pre-close, and lease expiration matrix.
5. Effectively increased the annual total operating income by 13%.
6. Ensure residents submit rental payment including miscellaneous sums.
7. Perform evictions in compliance with the court order and company policies.

Experience

2-5 Years

Level

Junior

Education

BA