Assistant Community Manager Resume Samples

Description :

1. Responsible for all accounting procedures while exceeding budgeted income goals.
2. Obtained a 15.9% increase in Net Operating Income.
3. Oversaw the collection of delinquent rent amounts and past due balances from current and previous residents.
4. Successfully closed the monthly books with less than 2% delinquency.
5. Motivated the leasing staff to exceed leasing goals and expectations.
6. Managed a team of eight employees.
7. In charge of marketing campaigns to achieve and capture higher traffic numbers and leases.
8. Reduced resident turnover by increasing satisfaction and follow up including all services provided.

Experience

2-5 Years

Level

Executive

Education

Human Resource Management

Description :

1. Assist current community residents in person, over the phone, and through email and fax with any questions or concerns they may have.
2. Submit service requests for maintenance and communicate as necessary through the completion of those requests.
3. Assist prospective residents by greeting, asking questions to find out what each individual's needs are, showing and explaining different floor plans relevant to those needs, show model homes and answer questions as needed.
4. Maintaining contact and help through the decision making process and assisting with the completion of the application process.
5. Complete daily tasks of responding to resident inquiries, typing up new leases and lease renewals, completing applications (credit and background check, employment verification, rental verification) and communicating with prospects throughout.
6. Receiving and applying resident and prospect payments.
7. Assist Community Manager in monthly tasks (sending out delinquent rent notices, credit balance notices, delinquent utility notices, etc) and answer questions residents have regarding these notices.
8. Promoted to Assistant Community Manager within 8 months of work.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Increased occupancy and leased apartments, while overseeing all onsite staff and activities.
2. Ensured all budgeting guidelines are followed consistently.
3. Evaluated financial performance and seasonal trends to identify and implement solutions.
4. Executed the daily communication and collaboration with staff, regional managers and others as needed.
5. Developed and maintained knowledge of the property, community and competitors.
6. Performed and ensured the accuracy of the Market Surveys Build and maintained a team that will work toward property's community goals together.
7. Motivated, directed and evaluated employees and all related personnel issues.
8. Overseen and directed all administrative duties in accordance with company policy.

Experience

2-5 Years

Level

Executive

Education

Business Administration

Description :

1. Coordinate and plan community events to development the sense of community and social capital.
2. Build and flourish positive customer experience for commercial and residential clients.
3. Hold fast strong vendor relations to ensure positive business transactions.
4. Manage and monitor aged receivables and accounts payable.
5. Ensure proper implementation of property projects to foster increased net operating income.
6. Uphold Low Income Tax Credit Housing (LITCH) policies and procedures.
7. Lease homes in a competitive environment to ensure profitability and providing thriving homes to the community.
8. Meet and excide Owner's business and sustainability goals.

Experience

2-5 Years

Level

Executive

Education

BA

Description :

1. Perform tasks associated with the operation of the property including leasing, banking, collections, resident services, maintenance and actions to ensure compliance with all applicable laws and company policies.
2. Ensuring quality control of lease files.
3. Create and implement marketing strategies to promote community awareness and possible prospects.
4. Instrumental in coordinating and implementing the move-in process for residents for lease-up of new apartment community and obtaining 88% occupancy in less than one year.
5. Member of 2010 President's club recognizing outstanding customer service.
6. Various administrative and accounting functions associated with residents' needs and activities by providing high quality customer service.
7. Plan and coordinate resident events at the property for resident retention.
8. Manage, maintain and schedule amenity reservations.

Experience

5-7 Years

Level

Consultant

Education

Business

Description :

1. Updating all unit owner information in computer system & updating directories with unit owner changes.
2. Setup and maintain all files & folders.
3. Maintain Community emergency contact list.
4. Maintain all Excel logs, Delinquencies, Violations, Architectural Changes & Resales.
5. Issue pool photo ID's, Maintain pool log, Collect fees and Issue guest passes.
6. Maintain Clubhouse Rental Calendar, and Collect fees.
7. Updating and Maintaining Community website.
8. Send correspondence to all owners-residents as needed.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Responsible for assisting the Property Manager with routine operations (i.e. speaking with vendors, contractors, and housings maintenance team) in order to prepare homes for Service Members and their families in a timely fashion.
2. Ensure the reporting calendar is followed and assist Resident Service Coordinators as needed.
3. Run property required reports (i.e. PCS prospect, pest control, open work orders, delinquent current and/or past, exceptions, tech timesheets, Community Adjustment, etc.) Reply and follow up on resident satisfact surveys as they are received in office.
4. Conduct buy backs from COM and address any cleaning or maintenance issues before tenant occupancy.
5. Distribute vacancy report of listed homes in need of appointment scheduling.
6. Handle all current and past delinquencies along with preparing write-offs at end of month close out.
7. Answer multi-line phones Process and code invoices, reconcile accounts, collect monthly rent payments, and resolving past due balances.

Experience

10+ Years

Level

Senior

Education

Marketing

Description :

1. Assist in supervising, motivating, training and scheduling office staff.
2. Develop strategies for resident retention to minimize resident turnover of the community.
3. Assists with on-going leasing and marketing efforts and lease renewal programs.
4. Contributes to overall occupancy goals by handling telephone inquiries, touring prospective residents, showing "sharp" apartments, closing the sale by obtaining an application and deposit, qualifying applicants according to site criteria, and completing all required paperwork.
5. Assist with conducting regular site and apartment inspections to ensure the property meets established site standards for curb appeal, safety and cleanliness.
6. Assist with collecting and maintaining current market information including monitoring competitor amenities, pricing and specials.
7. Complete administrative and accounting reports, perform other administrative and clerical tasks as assigned by Community Manager including posting rent, making bank deposits, handling resident account inquiries and security deposits refunds, processing accounts payable invoices, placing orders for supplies and performing duties related to month end closing.
8. Promote and ensure compliance with Fair Housing Laws and other industry-related federal, state and local laws.

Experience

5-7 Years

Level

Consultant

Education

General Education

Description :

1. Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
2. Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
3. Contracts with tenants by negotiating leases; collecting security deposit.
4. Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
5. Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.
6. Enforces occupancy policies and procedures by confronting violators.
7. Prepares reports by collecting, analyzing, and summarizing data and trends.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Managed rent collection efforts with a goal of zero delinquency by the 10 th of each month.
2. Developed strategies and executed action plans to align property goals with company goals.
3. Exhibited Professionalism in all customer service activities.
4. Implemented and achieved marketing plan and quarterly market goals.
5. Adhered in all aspects to the Fair Housing and Employment laws.
6. Partnered with Human Resources in the recruitment and retention of quality employees.
7. Inspired the growth and development of the team through effective coaching and counseling methods.

Experience

5-7 Years

Level

Consultant

Education

Diploma

Description :

1. Verify income and complete file tracking sheet for each applicant.
2. Carefully screen applicants for tenancy.
3. Audit files and report any issues requiring follow-up to program manager.
4. Maintain original leases and renewals for the management office.
5. Assist in the management of a community of nearly 350 apartment homes.
6. Communicate with landlord regarding building and tenant issues.
7. Monitor the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
8. Evaluate and recommend changes in rental pricing strategies.

Experience

7-10 Years

Level

Management

Education

Human Resource Management

Description :

1. Make sure rent is collected 100%, served 3-day Notices.
2. Professionally answered telephone inquires at all times, responsible for leasing, meets and greets with prospective residents, showed units to prospective residents and explains occupancy terms.
3. Completed tenant applications and rental agreements.
4. Prepared rent increases, move-ins and move-outs of residents, Maintained filing system for residents, vendors and maintenance records.
5. Ensured work orders are completed by on-site maintenance on time and satisfactorily, submitted expenses to owners.
6. Approved and code invoices for payment.
7. Assisted the Property Administrator with preparation of the annual budget.

Experience

7-10 Years

Level

Management

Education

Computer Science

Description :

1. As an Assistant Community Manager, I have experience in project leadership in a Market property and have helped contribute my customer service experience to the mission of the group.
2. Experience includes bank deposits, data entry in to OneSite, resident retention, knowledge of Fair Housing and adjusting resident ledgers.
3. Responsible for maintaining accurate resident records and offering exceptional customer service to residents, prospective residents and vendors.
4. Updated on a daily basis of all transactions such has rents, deposits, application fees and processing money that residents are delinquent on in order to lower our delinquency.
5. Issued appropriate legal notices (e.g., late payments, eviction notices, returned check memos and property violation notices).
6. Followed proper procedures for evictions and have had several court appearances to legally remove a tenant that is past due on their account.
7. Being a member of management it was my responsibility to ensure that residents were satisfied with our property and to offer excellent customer service.
8. Followed up with residents on their complaints and work orders in order to make sure they were happy with the results.

Experience

0-2 Years

Level

Junior

Education

Accounting

Description :

1. Develop and maintain staff schedules aligned with the needs of the property.
2. Manage leasing consultants' today page, Onesite, making sure all tasks are completed in a timely manner.
3. Close and collect on final account statements meeting quarterly requirements, consistent with Camden Property policies.
4. Monitor and document all rental payments, while identifying and collecting delinquent accounts.
5. Handle customer complaints personally to ensure they were handled properly, while maintaining positive relations with the residents.
6. Track and monitor monthly assistant manager bonus on rent collection, successfully meeting organizational goals.
7. Review rental applications to verify they are accurate and complete.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Responded to resident issues and complaints in the absence of the Community Manager or Sr. Community Manager.
2. Assisted in managing the day to day operations at my Community Center.
3. Responsible for ensuring that the reporting calendar is followed and that all reports are run and completed on time.
4. Responsible for ensuring commencement of allotments.
5. Verified LES' against Yardi data.
6. Responsible for rent collection of delinquent accounts, recouped current resident damage, made daily bank deposits and communicated the amount of rent due at time of move-in's, move-out's or during residency.
7. Responsible for all property management team data entry accuracy within the community database Yardi.

Experience

2-5 Years

Level

Executive

Education

Accounting