Description :

1. Effectively managed the entire front end department consisting of 30+ associates.
2. Ensured associates were performing all their job duties and that each and every customer left satisfied.
3. Administered all policies and procedures to effectively run a successful business.
4. Worked with company systems such as system support and diligently completed.
5. Experience with uscan through troubleshooting and working with system support and field technicians.
6. Researched, calmed and rapidly resolved client conflicts to prevent loss of the key.
7. Interviewed and trained new employees by providing knowledge of specific store tasks/policies.
8. Managed wide variety of customer service and administrative tasks such as maintaining employee records of training, discipline, tracking logs of cashier efficiency, sales and labor volume (VLM), sabre and epic (employee performance).
9. Handled all general accounting duties, including daily reconciliation and loss prevention issues.
10. Managed customer service desk to assist customers with any questions, comments or concerns they may have.

Experience

10+ Years

Level

Management

Education

BA

Description :

1. Successfully managing the activities of team members in multiple locations.
2. Creating training manuals targeted at resolving even the most difficult customer issues.
3. Developing, implementing and monitoring programs to maximize customer satisfaction.
4. Developing, implementing and monitoring programs to maximize customer satisfaction and managing on-site customer service representatives.
5. Improving the service quality and increasing the sales by developing a strong knowledge of company's products and services.
6. Providing a high level of product and leadership support to representatives and clients.
7. Collecting, monitoring and evaluating the customer requirements to achieve desired delivery time and order fill rates.
8. Drafting the meeting agendas, supplying advanced materials and executing follow-up for meetings and team conferences.
9. Managing the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Experience

10+ Years

Level

Management

Education

Diploma

Description :

1. Developed and maintained a well-run and highly efficient customer service team.
2. Ensured effective escalation procedures are in place to ensure that customers reach a resolution in a timely manner.
3. Managed the customer support process from initial inquiry to resolution.
4. Managed the sales team by providing feedback on leads, following up on opportunities, and providing guidance on cold calls.
5. Worked with sales and marketing to develop PR messaging for customer service events.
6. Developed training materials for employees.
7. Provided feedback on product development efforts.

Experience

10+ Years

Level

Management

Education

Diploma

Description :

1. Creating, implementing and overseeing customer service initiatives for 37 Northern California Safeway stores.
2. Training, developing, and mentoring store management teams and store employees on customer service standards.
3. Tracking service results and compiling data using a vast online database.
4. Engaging customers and employees alike to create a culture of service within stores and to improve customer experiences.
5. Assisting the District Managers to create and implement service plans/objectives to generate positive service results.
6. Patient, organized, and capable of prioritizing/making sound judgement calls as needed to be effective.
7. Demonstrating the ability to prioritize needs of management, staff, and customers in thoughtful and effective ways.
8. Demonstrating the ability to conduct interviews and process information using interpersonal skills and critical thinking.
9. Demonstrating the ability to forge and maintain connections with others (including customers, staff, and management).
10. Ensured all store office functions are completed accurately and on time.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Operated a cash register for cash, check and credit card transactions with 100% accuracy.
2. Cleaned and organized the store, including the checkout desk and displays.
3. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
4. Educated customers about the brand to incite excitement about the company's mission and values.
5. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
6. Mentored the new sales associates to contribute to the store's positive culture.
7. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
8. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a.
9. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative.

Experience

10+ Years

Level

Consultant

Education

BS

Description :

1. Managing the department and store in the absence of the department and Store Managers to ensure efficiency and quality performance of store operations and delegated tasks.
2. Managing all customer-related financial and accounting transactions, such as cash, check, and credit card deposits, vouchers, adjustments, and placing and receiving large change orders, consistently maintaining above standard accuracy level.
3. Ensuring all 50 department employees are providing premier customer service to customers.
4. Mitigate customer problems and concerns, providing timely response and delivering solutions when possible to ensure repeat business.
5. Maintaining customer satisfaction by researching products requested by customers and working with different departments to stock the item when available.
6. Hired and job class trained new associates to do their jobs correctly, safely, and efficiently.
7. Member of store injury prevention team, working to eliminate safety hazards.
8. Managed customer phone inquiries and complaints, resolving 99% of issues without it escalating to corporate.

Experience

10+ Years

Level

Consultant

Education

Business Administration

Description :

1. Pioneers new process improvements, in order to lead teams to increased productivity and goal achievement.
2. Prioritizes customer complaints, and works to increase retention and ensure optimal customer satisfaction.
3. Provides accurate, valid and complete information by using the appropriate methods/tools.
4. Recommends potential products or services by collecting customer information and analyzing customer needs.
5. Expedites corrective action and adjustments, and follows up to ensure resolution satisfies customer expectations.
6. Resolves customer issues by clarifying the key complaint, and selecting and explaining the best solution to solve the problem.
7. Run weekly and daily reports for my customer service manager and the office assistants to conduct their count of the safe for each shift.

Experience

10+ Years

Level

Consultant

Education

BA

Description :

1. Providing superior customer service by anticipating customer needs, responding to and resolving customer concerns, and serving as the interface for customer relations.
2. Monitoring the customer flow throughout the store and at the registers to ensure that customers are not kept waiting.
3. Performing the monthly assessments of front-end associates.
4. Providing positive feedback on tasks that are being done correctly and mentoring associates on things that they need improvement on.
5. Ensuring the associates are knowledgeable of changes and updates in policies and are aware of changes in the company that may affect them.
6. Providing an oversight on the happenings of the store to both associates and upper management.
7. Designing the schedules for associates that take into account all front-end scheduling needs.
8. Maintaining the active knowledge of accounting practices to ensure that the discrepancies are explained and accounted for.
9. Reviewing at least three home shop orders weekly to ensure that they are being completed according to policy.
10. Ensuring that the department is well stocked with the supplies it needs to run effectively.

Experience

5-7 Years

Level

Executive

Education

College

Description :

1. Managing the Hannaford front end/service center operations in accordance with established department standard practices.
2. Managing the customers and associate work schedules to effectively maintain customer service standards and meet associates personal needs.
3. Attaining the departmental budgeted payroll, over/short, bad checks and supplies.
4. Using good judgment in the delegation, assignment, and follow-up required for the efficient performance of the department.
5. Supervising the performance of all duties and responsibilities of all Hannaford front-end/office/service center associates assigned.
6. Providing feedback to store leadership on any Hannaford operational or performance issues.
7. Handling cash pickups and change orders as requested and log as required.
8. Verifying all customer ids and ensure compliance with check cashing and tobacco/alcohol beverage sales policies.
9. Providing the customers and associates with refunds, over-rings and other transactions requiring approvals or overrides.

Experience

10+ Years

Level

Consultant

Education

Certification

Description :

1. Successfully managed the activities of 60 team members.
2. Monitored the daily activities and effectively communicated with team members to maintain clearly defined expectations.
3. Effectively managed departmental expenses to stay within the allocated budget.
4. Verified that information in the computer system was up-to-date and accurate.
5. Processed bank reconciliations and financial reports to verify the practice of proper due diligence.
6. Handled cash and deposits using the proper accounting procedures and documentation.
7. Research and resolve billing disputes with tact and efficiency.
8. Answered incoming telephone calls with professional and knowledgeable responses.

Experience

10+ Years

Level

Consultant

Education

GED

Description :

1. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
2. Inventory stock and reorder when inventory drops to a specified level.
3. Monitor loan and sales activities to ensure that customers receive satisfactory service and quality goods.
4. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
5. Supervise others and provide on-the-job training.
6. Process merchandise returns and exchanges.
7. Order a supply of cash to meet daily needs.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Responsible for ensuring that each customer receives the best service possible, and for assisting in the execution of all store initiatives that contribute to generating sales.
2. Responding quickly and resourcefully to customer requests or concerns.
3. Using suggestive selling techniques to increase sales.
4. Giving information to customers about products.
5. Up selling and making recommendations to customers.
6. Serving multiple customers in a short period of time.
7. Carrying out re-merchandising, display, price markdowns duties.

Experience

2-5 Years

Level

Junior

Education

Customer Service

Description :

1. Handle any customer complaints, and upset customers.
2. Handle emails and paperwork pertaining to customer services and inner store workings.
3. Find answers and solutions to the problems at hand.
4. Show exemplary listening skills and relate to customers to further the customer experience.
5. Multi-Tasking, and completing work quickly and with quality.
6. Using teamwork to further customer experience for the best.
7. Awarded the presidents award for top customer service for the year.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Consist of answering multi line phone.
2. Calling clients with in 24hrs of delivery to follow up on delivery and customer's experience.
3. Created excel speed sheet with 24hr call back report.
4. Emailed report daily to management team as well as Owners of company.
5. Handled all customer service relayed question and opportunities.
6. Researched clients extended warranty issues.
7. Scheduled service appointments for clients.
8. Assisted in will calls, receiving, scheduling deliveries and installation.

Experience

2-5 Years

Level

Executive

Education

GED

Description :

1. Planned and prepared work schedules, assigning employees to specific tasks.
2. Responsible for tracking and maintaining inventory.
3. Coordinate daily sales activities while establishing quotas and goals.
4. Participate in monthly management meetings as necessary to maintain sales goals.
5. Participated in numerous vendor sponsored workshops.
6. Customer Service and Sales over the phone.
7. Scheduling customer appointments for service in store and over the phone.

Experience

10+ Years

Level

Senior

Education

Customer Service