Assistant Director Of Housekeeping Resume Samples

Description :

1. Establish and annually review standards and work procedures for all Housekeeping staff in accordance with established policies and practices of the facility.
   
2. Interview, select, hire, evaluate, and recommend termination of facility housekeeping personnel in accordance with facility standards.
3. Orientate, train, develop and supervise all supervisory/housekeeping staff under the span of control.
4. Provide monthly administrative progress reports relative to short term accomplishments, future short term plans, and staff education/training.
5. Report unsafe conditions and conduct research to improve housekeeping technology.
6. Conduct regular staff meetings and communicate with members of other departments to coordinate housekeeping activities.
7. Serve on a facility-wide committee. Schedule major project work, assuring that adequate staff and supplies are available to perform said tasks.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Supported the Director of Housekeeping in all duties of the housekeeping operation and cleanliness levels in all areas of the property.
2. Managed 21 employees for 139 rooms four star hotel.
3. Assigned workers their duties and inspected work for conformance to prescribed standards of cleanliness.
4. Investigated complaints regarding housekeeping service and equipment, and take corrective action.
5. Coordinated work activities among departments.
6. Ensured standards of guest rooms. Any complaints or feedback from guests were dealt with in a timely and cost effective manner.
7. Prepared reports concerning room occupancy, payroll, and department expenses using spreadsheet.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Responsible for the recruitment and supervision of housekeeping staff.
2. Manage staff work schedules to ensure adequate staffing levels.
3. Manage the bi-weekly payroll by verifying employee work hours in compliance with all local, state, and federal payroll regulations.
4. Lead on board training and recertification for housekeeping staff.
5. Ensure that all staff is compliant with company rules and regulations.
6. Responsible for providing a welcoming and comfortable environment for hotel patrons.
7. Resolve customer complaints and issues promptly and effectively.
8. Inspect all hotel rooms post guest departure to ensure damages or excessive wear and tear is correctly charged to the guest.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Include doing daily boards for the housekeeping department.
2. Inspection of units, VIP guests, housekeeping closets and carts.
3. Daily reports to Assistant GM and GM.
4. Report to maintenance, if repairs are needed at each checkout.
5. Schedule an inspection of all deep cleans Housewares inventory, week to week and once a month.
   
6. Conduct daily room and property inspections to ensure all areas meet company standards.
7. Responsible for recruiting and interviewing all new hires.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Oversaw all daily housekeeping operations of a department team of 53 employees.
2. Responsible for organizing checklists to better tack completion of duties.
3. Implemented a new incentives program to create an enjoyable and motivated team.
4. Responsible for attending department meetings.
5. Responsible for attending property walks with Hotel Manager in Hsk Director's absence.
6. Oversaw and maintain inventory for all operation supplies.
7. Conducted daily morning meetings with the housekeeping team to communicate the resort directive.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Manage day to day department operations.
2. Evaluate and maintain human resource needs.
3. Provide initial and ongoing personnel training and development.
4. Provide leadership and direction to hourly staff.
5. Responsible for daily quality control programs.
6. Maintain budget compliance. Order and keep an inventory of cleaning supplies for the hospital.
7. Elevate customer satisfaction and customer relationships.
8. Supervise thirty-three team members.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Asigns housekeepers to their rooms to clean.
   
2. Checks to make sure already cleaned rooms were done correctly.
3. Helps guests with issues they might have with their rooms.
4. Checks the rooms after housekeepers clean them.
5. Assistants Director of Housekeeping, Other Positions Held.
6. House keep Manager Office Coordinator/Floor Manager Managed daily housekeeping operations, planned staffing for all areas for a boutique hotel that caters to international travelers, busy businessmen, and celebrities.
7. Maintain office operations, inventory, and supplies while managing payroll, scheduling and updating employee records for 70 staff members and 10 executives.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Maintains close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
   
2. Inspects the cleaning servicing of all guestrooms, and inspects all vacant rooms on a daily basis Identifies all cleaning defects and reassigns them to the responsible GRA.
3. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
4. Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA's and that they are completing all daily housemen duties/special projects.
5. Oversees the Laundry Department and all of its functions Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
6. Eliminates waste of supplies.
7. Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Managed a staff of 68 members as well as 4 managers.
2. Directed Housekeeping staff and commercial laundry account in the fulfillment of unit project assignments within budget with quality in a timely manner.
3. Performed regular inspections of residential areas and rooms for sanitation, order, safety and proper performance of assigned duties.
4. Recommended to the Director, budgetary amounts to meet the equipment and supply needs of the property.
5. Communicated with other departments to adequately plan Housekeeping services and activities.
6. Served on committees of the facility and provided written and verbal reports of the Housekeeping services as required through the contract and legal agreements.
7. Organized and lead departmental meetings for the planning, organization, development, and direction for the overall operation of the Department in accordance with federal, state, and local standards with guidelines to assure that the highest degree of quality care is maintained at all times.

Experience

0-2 Years

Level

Junior

Education

Diploma

Description :

1. Responsible for all housekeeping operations when the housekeeping manager is off duty.
2. Manage the supervisors, houseman, and housekeepers.
3. Make the housekeepers work every morning.
4. Prepare for quarterly inspections in the housekeeping department.
5. Deal with disappointed guests and to diffuse situations.
6. Assist in making the weekly schedule and ordering supplies.
7. Complete inventory and make work orders for maintenance upkeep.

Experience

2-5 Years

Level

Junior

Education

Diploma