Assistant Retail Manager Resume Samples

Description :

1. Responsible for merchandising, buying, sales, inventory control, billing, special orders, displaying.
2. In charge of opening the store, including counting tills, preparing bank deposits and facing the store.
3. In charge of one to three employees at a time, delegating tasks, training, and mentoring.
4. Interacting with the suppliers, receiving the shipment, and stocked shelves.
5. Direct and supervise employees engaged in sales, inventory-taking and reconciling cash receipts.
6. Selected to supervise the opening of 3 new locations throughout the state.
7. Receiving multiple letters of recognition from the District Managers for excellent customer service.
8. Improved store concepts by implementing new products and creating a cozy modern atmosphere.
9. Reducing the operation cost by creating an efficient schedule.

Experience

7-10 Years

Level

Senior

Education

MBA

Description :

1. Assisting in overseeing the staff during daily operations of all retail locations to ensure adherence to the company and department policies and procedures by all staff.
2. Helping the customer make selections by building customer confidence. Offering suggestions and opinions.
3. Assisting the Manager with HR functions such as: recruiting, selecting, orienting, scheduling and training employees. Also, coaching, counseling, and disciplining employees.
4. Responsible for maintaining inventories of merchandise, verifying deliveries.
5. Assisting the manager with price setting, merchandise tag printing tags merchandise according.
6. Assisting in training of staff according to the policies outlined in employee and department handbooks. This includes pos training, rules and regulations, and department procedures.
7. Recording sales data, invoices, inventory numbers and purchase orders through the point of sale.
8. Handling accounts receivables and payables through NetSuite programs.
9. Performing daily management functions to ensure proper cash handling and cash accounting.

Experience

2-5 Years

Level

Junior

Education

Business Management

Description :

1. Worked closely with other retail and distribution locations for shipment related requirements.
2. Provided great leadership skills with the ability to multi-task while providing excellent people skills.
3. Communicated effectively with staff and managers in an effort to maintain superior store environment.
4. Responsible for handling incoming issues regarding incoming shipment orders.
5. Assisted customers by providing product information while providing courteous service.
6. Recruited, trained, developed and communicated with all staff as well as asses their performance on a regular basis.
7. Planned and assigned daily goals, tasks, and assignments. Assured proper and complete thorough follow-up.
8. Developed on-going professional relationships within Ricky's organization such as other locations and warehouses. 
9. Management of all office tasks, including management of funds and media, receiving, inventory and payroll.
10. Helped manager to identify training needs of individual team members and address them accordingly.

Experience

2-5 Years

Level

Junior

Education

Business Management

Description :

1. Trusted with purchasing multiple product categories for $10k - 30k weekly, convenience themed snacks, beverages, and regional souvenirs.
2. Sourcing the new products from new or existing vendors and work with them from product design all the way through sales and re-order.
3. Hiring, training, continually coaching and terminating the associates and supervisors.
4. Serving on the committee to choose the company which provides enterprise-wide visibility to inventory and point of sale systems (pos) for hundreds of retail outlets within the Delaware North family of companies.
5. Part of a 3-person team which wrote and customized Delaware North's NetSuite operational handbook.
6. Overseeing all aspects of product receiving, storage, and distribution to stores within the Buffalo airport.
7. Conducting the quarterly onhand inventory counts on $500k total merchandise cost, for annual retail sales of approximately $6m.
8. Creating, conducting, and evaluating the cycle counts to ensure accurate inventory.

Experience

7-10 Years

Level

Senior

Education

MS

Description :

1. Oversee and coordinate the organization store inventory and cleaning of back stock and sales floor regularly and in preparation for physical inventory at all three locations.
2. Managing a team of 11 direct reports, as well as up to 150 indirect reports, including completion of scheduling, payroll, and time off requests, coaching for guest service and sales techniques and administering disciplinary actions and reviews.
3. Encouraging a fun and upbeat work environment through the use of employee recognition programs, departmental contests, and competitions, and facilitating employee growth and development.
4. Monitoring the merchandise inventory for discrepancies, create new purchase orders three times weekly, receive orders when delivered, and use JDA inventory system to resolve any negative inventory items and ensure all items are being received and sold with correct SKU and pricing information.
5. Participated in regular budgetary meetings to analyze profits and loss and best practices for managing labor and other variable costs.
6. Attended the quarterly professional development courses to develop skills in different areas of management, such as coaching, leadership, safety, and compliance, etc.
7. Assist in training retail associate and guest services representative staff on product knowledge, merchandising and sales transactions.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Providing feedback to the General Manager and at the moment coaching to reward good behavior or to redirect when needed to achieve sales goal.
2. Reviewing the key indicators to identify problems, concerns, and opportunities for improvement by providing in the moment coaching and direction to the team in order to achieve sales and operational goal.
3. Selling the value of the recommended solution, and retain/upsell revenue if possible.
4. Providing the data and customer information to the organization to assist in developing policies and programs to help drive sales.
5. Identifying the sales trends when possible and providing management with updates.
6. Supporting recruitment, retention and the development of a diverse range of talent.
7. Responding to customer concerns while creating and cultivating new relationship fostering growth within the business.
8. Adhering to daily metrics and company policies, maintaining operational expenses while driving revenue.
9. Ordering and maintaining the inventory on all products purchased for consumer and business needs.

Experience

10+ Years

Level

Management

Education

BS

Description :

1. Identified and communicated merchandise assortment opportunities and issues to store manager.
2. Communicated all corporate policies and procedures to staff to ensure compliance.
3. Conducted weekly and monthly coaching and development sessions with staff.
4. Assisted with training programs for selling skills, customer service, products, and operations.
5. Assisted in the planning and execution of complete and accurate physical inventory.
6. Supervised the receipt, transfer, and shipment of merchandise in a timely and accurate manner.
7. Maintained a cohesive, cooperative work environment through team building and motivation.
8. Responsible for daily operations within a high volume retail store while maintaining a high quality of customer service.
9. Drove and oversaw overall business by developing staff, outsourcing, networking and motivating.
10. Oversaw all aspects of operations including staffing, hours of operation, trends, establishing plans based on the current business.

Experience

10+ Years

Level

Consultant

Education

College

Description :

1. Assisting and managing 60+ personnel with work-related questions and problems.
2. Scheduling staff in approximately eight stores according to business needs.
3. Opening and closing stores on time. Assisting guests with questions, directions, and needs they might have.
4. Disciplining associates according to policy.
5. Meeting with vendors and ordering items as needed for business.
6. Attending meetings with upper management in regards to business needs and accomplishments.
7. In charge of eight different employees, making sure they're providing an upbeat and positive mentality.
8. Relying on daily customer service, retaining our current customers for future years to come.
9. Assisting the walk-in customers with their purchases and educate customers for large volume orders.
10. Completing daily private restaurant orders and calculate bills/invoices associated with each account.
11. Achieving the personal sales and KPI goals while maintaining staff accountability, customer experience, and all store operations.

Experience

7-10 Years

Level

Senior

Education

Diploma

Description :

1. Handled the day to day activities of shift supervisors and other non- management associates.
2. Assigned work responsibilities, prepared the schedule and ensured that all shifts are covered.
3. Ensured on a daily basis that the stores are open on time. Staffed appropriately, cleaned, inventories levels are appropriated and equipment working properly.
4. Provided recommendations for hiring, dismissal, advancement or any other changes of associates with the store.
5. Resolved most questions. Problems and refers only the most complex issues to the higher level.
6. Effectively supervised trained and motivated the associates with an emphasis on the development of strong working relationships and team spirit.
7. Responsible for oversight and execution of counter visual merchandising.
8. Responsible for creating and updating revenue calendar, weekly staffing schedule, ordering office supplies, and creating teambuilding events.
9. Maintained professional and technical knowledge by attending educational workshops, and training the employee.

Experience

10+ Years

Level

Consultant

Education

Associates

Description :

1. Provided service in order to make business more profitable by contributing to the needs of the targeted market and proceeding towards increasing growth and success.
2. Provided quality service to existing accounts as well as seeking out new accounts and coordinating with the new client to present sample products or services to potential clients.
3. Suggested new products and worked together with marketing to promote new products to the general public and helping to do soft sales at community events.
4. Delivered written accounts plans and department plans as requested. Including a request for any support resources, including any marketing support and also implementing business plans.
5. Directed the team of sales associates in proper price guidelines and ensuring that associates are following proper sales techniques to close new accounts.
6. Maintained the expectations of the company by ensuring that associates are meeting their sales quotas.
7. Responsible for resolving complaints and concerns, determining price points to keep the company competitive, also brainstorming, marketing and advertising direction, and advising on overall company strategy.
8. Developed and implemented social media marketing to increase publicity and improved revenue.

Experience

10+ Years

Level

Management

Education

Associates

Description :

1. Provided outstanding customer service while striving to maintain 100% of the business.
2. Planned sales techniques to help achieve store goals. Maintain schedule for all employees and management.
3. Maintained staff performance levels by conducting team meetings, which provide coaching on sales techniques and inform staff of new products.
4. Maintained daily communications with corporate staff in order to ensure proper product allocation among all retail stores in the nation.
5. Managed daily duties including, but not limited to, filing confidential paperwork, receive and put out shipment, check inventory, help pull the product from the floor and from the back stock, and transfer clothing to other stores as needed.
6. Served in a supervisor position, responsible for ensuring Old Navy hit its daily, weekly, and monthly goals Developed and implemented corrective action plans to ensure the sales team met and improved its goals.
7. Responsible for maintaining accurate inventories of store merchandise Performed customer transactions including sales, returns, and exchanges Opened and closed the store.

Experience

7-10 Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks, and paperwork, as well as visual merchandising.
2. Maintained both individual and shift sales. Provided security & loss prevention in store.
3. Overseen contest management (Tracking Results & Coaching Performance).
4. Organized shipments, transfers & merchandise. Supervises store and staff in the absence of a store manager.
5. Develops good customer service relationships in order to meet sales/donation goals. Highly knowledgeable of computer applications for completing reports/payroll.
6. Ensures adequate merchandise is placed into the store to encourage sales Oversees the retail facility to ensure the health and safety of the employee and consumer.
7. Supervised a team of sales and customer service associates.
8. Worked with the management team on inventory planning, visuals, layouts, cost efficiencies, revenue growth, and profitability.

Experience

7-10 Years

Level

Senior

Education

Diploma

Description :

1. Assistant Manager is responsible for assisting the store manager In exceeding customer expectations and maximizing profitable sales.
2. Completes store operational requirements by scheduling and assigning employees; following up on work results.
3. Maintains store staff by recruiting, selecting, orienting, and training employees.
4. Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
5. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
6. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
7. Ensures availability of merchandise and services by approving contracts; maintaining inventories.
8. Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Consistently surpassed goals in different key priority metrics every month.
2. Initiated sales culture that instilled an aggressive attitude, which leads to consistent top rankings at the district level.
3. Responsible for onboarding all new employees and ensuring they were fully trained and prepared to exceed their goals.
4. Challenged existing employees to reach their maximum potential via sales clinics and on the spot coaching.
5. Effectively mentored high potential employees to understand core competencies and business acumen to prepare for leadership roles.
6. Created successful business development outreach program that produced many new small business accounts that led to district-wide recognition.
7. Implemented new processes and procedures to be more efficient in sales and operations.

Experience

7-10 Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Led a successful sales team.
2. Sold clothes, foods, home goods, and electronics.
3. Managed a store.
4. Performed personnel duties such as recruitment, interviewing, hiring, training, evaluation, discipline, job termination.
5. Greeted and assisted customers.
6. Responded to customer questions and complaints.
7. Directed workers in sales, inventory, checking cash receipts, customer service.

Experience

5-7 Years

Level

Executive

Education

Retail

Description :

1. Delivered excellent customer service by greeting and assisting each customer.
2. Addressed customer inquiries and resolved complaints.
3. Stocked and restocked inventory when shipments were received.
4. Reorganized the sales floor to meet company demands.
5. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
6. Fulfilled customer shipping needs using UPS and USPS methods.
7. Completed weekly schedules according to payroll policies.

Experience

5-7 Years

Level

Executive

Education

Retail

Description :

1. Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
2. Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
3. Inventory stocked and reordered when inventory drops to a specified level.
4. Instructed staff on how to handle difficult and complicated sales.
5. Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate.
6. Assigned employees to specific duties.
7. Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Experience

2-5 Years

Level

Junior

Education

Retail

Description :

1. Responsible for overseeing the retail sales team.
2. Prepared schedules for the retail staff.
3. Successfully achieved ultimate growth with a 20% increase in in-store profits and a 40% increase in new customers.
4. Strategically created all in-store floor plans, visual and three-dimensional displays that maximized merchandise profits.
5. Successfully directed all retail operations/systems, sales events, product launches, marketing, promotions, and fundraisers.
6. Responsible for supervising Customer Service Representatives and for store operations during the Store Manager's absence.
7. Assisted with hiring, scheduling, training, marketing, loss prevention, and team leadership.

Experience

5-7 Years

Level

Executive

Education

High School Diploma

Description :

1. Managed and motivated team to capture sales opportunities through community events and retail partnerships.
2. Facilitated and participated in weekly staff training sessions to increase knowledge, create high levels of motivation, and inspire the team to achieve results.
3. Effectively managed profit and loss responsibility for the store.
4. Analyzed various business reports for trend analysis and strategic planning purposes.
5. Managed daily cash handling and accounts payable activity.
6. Analyzed transactions to continuously find methods to simplify procedures, improve processes, and maximize resources.
7. Researched internal and external complaints as well as research of lost merchandize and daily sales volumes to predict appropriate shift coverage.

Experience

2-5 Years

Level

Entry Level

Education

Diploma In Retail