Associate Trainer Resume Samples

Description :

1. Use computers for various applications, such as database management or word.
2. Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
3. Monitor, evaluate, or record training activities or program effectiveness.
4. Offer specific training programs to help workers maintain or improve job skills.
5. Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
6. Develop alternative training methods if expected improvements are not seen.
7. Organize and develop, or obtain, training procedure manuals and guides and course.
8. Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
9. Design, plan, organize and direct orientation and training for employees or customers of the industrial or commercial establishment.
10. Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.

Experience

10+ Years

Level

Senior

Education

HS

Description :

1. Responsible for conducting professional training and retraining of production employees utilizing established training guidelines.
2. Responsible in accompanying trainees to an active work site for OJT utilizing motivational methods to assist with retention.
3. Perform assigned training documentation and reports in a timely manner per department policies.
4. Performing various outgoing calls for agents including verifying customer information on win back sales.
5. Responsible for recommending retraining or termination of production employees ensuring the adherence to departmental policies and procedures.
6. Preparing for classroom training by doing practice presentations and reviewing training documentation.
7. Coach assigned a team of production employees on the skills necessary to make quality outbound calls.
8. Assisting in the preparation of written training materials for new hire training.
9. Assisting with updating training materials as assigned, including proofreading and distribution of materials according to departmental policies.

Experience

7-10 Years

Level

Executive

Education

Psychology

Description :

1. Directing and supervising employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
2. Providing customer service by greeting and assisting customers and responding to customer inquiries and complaints.
3. Answering customers questions about food products and advise customers on food product selection.
4. Compare merchandise invoices to items actually received to ensure that shipments are correct.
5. Itemize and total customer merchandise selection at checkout counter, using a cash register, and accept cash or charge card for purchases.
6. Started as an associate and within a couple of months was promoted to associate trainer.
7. Training of new employees as well as other daily tasks involving Customer service.

Experience

10+ Years

Level

Senior

Education

HS

Description :

1. Mentoring all staff members to be proficient in the client-patient accounting system, including, but not limited to: counseling low performers; providing training opportunities to improve quality of work and/or to address an individual’s ongoing developmental goals, and answering questions and concerns from staff.
2. Consulting with continuous improvement specialist to identify and assess training needs associated with changes in policies, procedure regulations, business initiatives, and technologies.
3. Providing new-hire training on general billing and follow-up processes; system training; healthcare payer processes; engagement-specific policies; and organization-specific processes.
4. Suggesting performance improvement measures and evaluates their effectiveness against predetermined objectives.
5. Monitoring team performance and success against pre-defined key performance indicators (i.e. Productivity, quality, etc.).
6. Executing the development and preparation of job aids, instructional materials, classroom, and online training appropriate to specific objectives.
7. Making recommendations to improve client service based upon training observations exemplifies extensive knowledge of the hospital revenue cycle with specialization in hospital billing, follow-up, and the account resolution process to include, but not limited to: claims submission, acceptance, and adjudication, transaction reviews, adjustment posting, identification of patient responsibility, etc.

Experience

2-5 Years

Level

Junior

Education

MBA

Description :

1. Analyzing and renewing annual contracts with over 40 physicians resulting in over $100k in increased revenue/month.
2. Strategically created over 100 new patient referrals to key accounts through impactful outreach efforts.
3. Creating a patient retention scope that maintained 100% patient retention rate for key accounts.
4. Effectively networked with key front office staff to identify decision makers and influencers resulting in the successful onboarding of 5 new physicians.
5. Suggesting a revamped service desk ticketing process that improved ticket times by 2 days.
6. Providing superior customer service and received 2 written accolades from customers.
7. Organizing and conducting end-user training to over 100 physicians and staff.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Effectively managed a high-volume of inbound and outbound customer calls and provide training to the new employees.
2. Optimize processes, manuals, and training employees on the best practices to improve customer satisfaction.
3. Addressed and resolved customer product complaints empathetically and professionally.
4. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
5. Led shifts while personally preparing food items and executing requests based on required specifications.
6. Positively engaged with customers, offering menu information, providing suggestions and showing genuine.
7. Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
8. Responsible for training and preparing all new hires for their job responsibilities.

Experience

0-2 Years

Level

Executive

Education

GED

Description :

1. Instruct new hire and continuing education program specific training (pst).
2. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated.
3. Learning techniques using a variety of training delivery modalities in a live classroom environment.
4. Complete daily training administrative work such as tracking of student data and other administrative tasks as required in a timely and accurate manner.
5. Facilitate transition of students from training to work environment, ensuring competency levels meet business.
6. Maintain current product knowledge for each account by taking calls, attending team meetings, side by side.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Taking phone calls to input customers orders, assist customers with any questions, they may have about their orders, prepare food for the store, maintain a clean environment. 
2. Training of new employees as well as other daily tasks involving food prep and service; making sandwiches, salads, serving soup, bagels, coffees, teas, smoothies, and ensuring proper food storage at all times.
3. Responsibilities include making sure all crew members know what is required of them on daily task. I am also responsible to teach and show customer hospitality.
4. Managing the preparation and presentation of the meals. I prepare products for the day. Manage line operations in a fast pace environment.
5. Correctly train new associates to the company's standards of assembling the product and dealing with daily customer interactions.
6. Trained new employees how to work with each of the stations of the restaurant following company guidelines.
7. Keeping accurate training records for all employees in the learning management system (Intelex).

Experience

10+ Years

Level

Senior

Education

HS

Description :

1. Administered and developed onboarding content for 70+ in-office and remote new hire employees.
2. Built a streamlined communication process for new-hire performance reviews to direct manager.
3. Evaluated standard operating procedures and partnered with cross-functional leaders to ensure relevance and accuracy.
4. Managed communication and the intranet system with applicable updates.
5. Managed training materials and administered updates through the learning management system (LMS).
6. Aligned with leadership to develop content for professional improvement courses for tenured employees.

Experience

7-10 Years

Level

Executive

Education

BS

Description :

1. Primarily responsible for training new hires based on Panera corporate training plan.
2. Providing Panera management with new hire training progress reports and feedback.
3. Working to ensure all customers are made to feel comfortable and at home through the Panera mother bread concept.
4. Responsible for preparing specialty and customer unique barista drinks.
5. Ensuring food is delivered with accuracy and dining room is clean with adequate refreshments and condiments at all times.
6. Participate in all continuous improvement activities and identify all requirement for curriculum development and enhancement.
7. Managing all communication with managers and resource groups and monitor everyday interaction with clients and analyze all training performance metrics.

Experience

7-10 Years

Level

Executive

Education

HS