An Auto Adjuster is an insurance claims professional who takes responsibility for evaluating insurance claims on behalf of the insurance company by determining who is liable and how much is the liability amount. The job description entails investigating circumstances of insurance claims, reviewing police reports, and compiling evidence from other sources. A well-drafted Auto Adjuster Resume mentions the following core duties – investigating property damage, gathering information from various sources, preparing reports for use, investigating questionable claims, compiling reports of investigation findings, and assisting attorneys and other specialists.
Employers typically look for applicants with the following skills – good investigative skills, good interpersonal skills, competency with spreadsheet software, experience with appraisal software, detail-oriented nature, and analytical mindset. While entry-level jobs need only a high school diploma or GED, a bachelor’s degree is often preferred by larger companies.
Headline : Over 20 years of experience in management supervising employees' daily work activities, and overseeing job performance. This also includes time scheduling, hiring, firing, training, and mentoring. I also maintained an inventory that totaled from $300K to $500K, and handled all purchasing and receiving, expediting, sales, customer relations, and research.
Skills : MS Office, Claim Adjuster, Multitasking.
Description :
Received calls as well as made outbound calls to process claims efficiently.
Assisted fellow associates with the handling of their claims and workloads in order to move claims to a close as quickly as possible.
Completed multiple Continuing Education courses and passed yearly tests to keep Auto License current in multiple states.
Participated in meetings to discuss current team standings and processes, as well as ideas on improving customer satisfaction.
Number one employee to have customers utilize our company preferred shops for three years in a row.
Scored high ranks in the Customer Service Index for our department.
Received multiple compliments from customers that were escalated to supervisors.
Experience
5-7 Years
Level
Executive
Education
GED
Auto Adjuster Resume
Objective : Experienced Auto Adjuster professional versed in all operational and financial aspects of fleet management, quality control, inventory control, and customer service. Including, drafting persuasive and comprehensive information papers, feedback reports, and recommendations that influence company decision-making.
Skills : Correctional Officer, Communication Skills, Auto Adjuster.
Description :
Reduced loss ratios through fair and prompt processing of claims.
Obtained relevant evidence and information regarding suspicious claims.
Interviewed claimants, medical specialists, and employers to determine pertinent claim information.
Managed a caseload of 500 clients each quarter.
Conducted interviews, gathered detailed information, and completed field investigations.
Investigated any potentially fraudulent claims with a focus on thoroughness, quality, and cost control.
Mentored 5 new members of the claim staff.
Experience
2-5 Years
Level
Junior
Education
BS
Auto Adjuster Resume
Objective : Hardworking, organized, Auto Adjuster professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : XM8 Software, Microsoft Office, Customer Service, Data Entry, Training Contents Adjusters In Field During CAT Work.
Description :
Secured and maintained appropriate state adjuster licenses and continuing education credits.
Worked within specific limits and authority on assignments of moderate technical complexity.
Identified possible suspicious claims.
Investigated, analyzed, evaluated, and negotiated personal and/or commercial lines claims of minimal to moderate complexity.
Implemented and coordinated the most effective management techniques to mitigate loss and expense payments.
Took recorded statements. Settled total losses.
Supported the CAT team after hurricane Sandy.
Experience
2-5 Years
Level
Executive
Education
BA
Auto Adjuster Resume
Objective : Seeking an Auto Adjuster position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Demonstrated highly developed research, analytical, and administrative capabilities.
Analyzed claims to determine the extent of the company's liability.
Made approval or denial decisions and negotiate settlements with claimants.
Collaborated with insurance agents and interview claimants to correct errors and rectify issues.
Established timely and maintained appropriate claim and expense reserves.
Reviewed and analyzed coverage and apply policy conditions, provisions, exclusions, and endorsements.
Provided quality customer service to meet the needs of the insured, claimant, and all internal and external customers.
Experience
2-5 Years
Level
Executive
Education
MS
Auto Adjuster Resume
Headline : As an Auto Adjuster, responsible for Corresponding and interviews the people involved in the claims, Calling, emailing, or writing insured customers or others involved for information. Experience in Documenting this information to the appropriate claim file.
Skills : Ms. Office Suite, One site, COmmunication.
Description :
Appraised damage on automobiles and prepared repair estimates according to company policies.
Inspected vehicles for options and condition rating.
Responsible for handling rental vehicles to a conclusion.
Experienced in handling escalated customer service situations.
Managed body shop, rental agency, and part vendor relationships.
Managed a large rural territory.
Examined damages, evaluate the practicality of repair versus replacement, prepare estimates, enter claim payments, and new claims into the computer.
Experience
5-7 Years
Level
Executive
Education
GED
Auto Adjuster Resume
Headline : Auto Adjuster with 5 years of experience in Investigating, evaluating, and determining settlement value or denial of liability for all claims, Developing a measure of damage for each loss, establish and maintain appropriate reserves.
Investigated property damage claims to make sure there was nothing fraudulent.
Included taking recorded statements, examining police reports, examining photos of the damage, and disclosing injuries.
Determined through the findings of these investigations which party was liable for the accident.
Spoke on the phone with lawyers, banks, IRS agents, etc.
Went to weekly meetings in which I took part in presentations.
Paid out large sums of money after the investigation was completed if the situation called for it.
Identified and collected evidence and determined its value to a specific claim.
Experience
5-7 Years
Level
Executive
Education
Diploma
Auto Adjuster Resume
Summary : Licensed Independent Adjuster with 12 years of field Inside Claims experience. Additional three years of various office positions working with customers, Insurance Carrier, and Pilot Catastrophe Services management. I would like to continue to grow and expand my career in the insurance industry.
Skills : Data Entry, Insurance Specialist, Insurance Specialist, Communication.
Description :
Adjudicate auto claims -Worked with customers to arrange vehicle inspections.
Responsible for determining the level of loss for each case and deciding on compensation for the client.
Assisted in gathering data and information for cases that wound up being taken to court for various reasons.
Acted as an arbitrator between the company and clients who had experienced loss.
Fielded customer questions and acted as a liaison between the company and customer attorneys.
Simultaneously used multiple computer/database applications to facilitate production -Handled high volume of phone calls daily -Met or exceeded company matrix -Other daily tasks were to fax, and schedule, make copies, and coordinate internal operations.
Conducted the investigation, evaluation, and resolution of complex automotive incident claims.
Experience
10+ Years
Level
Senior
Education
BS
Auto Adjuster Resume
Headline : Seeking a challenging Auto Adjuster position that will allow me to utilize my Customer Skills and experience in planning and organizing with opportunities for personal contribution and professional growth.
Skills : Liability Claims Handling, I-Car Platinum Certified, Auto Adjuster Licensed In 11 States, Auto Property Damage Desk Review.
Description :
Expert knowledgable of coverage and process, specifically, auto repair techniques, estimating best practices, and claim processes.
Expert knowledgable of NextGen claims system.
Provided clear verbal explanation of damage and repairs as well as clear concise written correspondence as necessary to ensure great customer service.
Provided exemplary customer service to internal and external customers while maintaining empathy.
Achieved targeted performance goals.
Advanced knowledge of computer applications such as CCC One.
Inspected automobiles for storm damage.
Experience
5-7 Years
Level
Executive
Education
G.E.D
Auto Adjuster Resume
Headline : A motivated individual specializing in personal, property, and casualty loss and damages. Negotiates peaceful resolutions of all claims with an emphasis on fairness and thoroughness. Trustworthy and dependable. Licensed Claims Adjuster experienced in reviewing damage appraisals, determining coverage, and paying claims.
Skills : Microsoft Office Suite, Communication SKills, Planning Skills.
Description :
Evaluated, negotiated, settled, and paid property damage and bodily injury on moderately complex auto claims.
Applied knowledge of Property and Casualty products, services, processes, and contracts.
Collaborated with team members to resolve issues and identify areas of opportunity.
Contributed positively to business goals and performance metrics.
Provided a World-Class Member Experience.
Utilized modified claims processes and properly applied new tools to enhance claims experience.
Educated and informed the policyholders on their policy, coverages, and claims process.
Experience
5-7 Years
Level
Executive
Education
BS
Auto Adjuster Resume
Objective : Seeking an Auto Adjuster position as a catastrophe, property, and auto insurance adjuster that will allow me to utilize my extensive knowledge of insurance, and customer service to investigate, negotiate, evaluate, and settle assigned claims.
Explained policy coverage, investigate and verify accident facts, determine liability, make decisions regarding claim payments based on the company policy, and customer satisfaction.
Handled partial theft losses as assigned.
Sent claims to subrogation, and bid review.
Completed diminished value, handle rental coverage, and handle title branding decisions.
Learned new software, and reaching daily goals.
Adjusted low to moderately complex auto claims.
Adjusted claims and providing high-quality customer service to insured customers.
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