Automotive Customer Service Advisor Resume
Objective : As an Automotive Customer Service Advisor, communicated with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status, achieved targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
Skills : Customer Service, Communication Skills, Service Writing, Customer Retention Strategies, Upselling Techniques
Description :
- Accurately processed cash and check receipts according to company policy.
- Greeted each customer as soon as they drive up.
- Inspected each vehicle with a thorough walk around documentation of any damages.
- Gave the customer an explanation of the services we will be performing and an estimate for the repairs, with an estimated time to complete the repair.
- Followed up with all in process repairs; update customers on the status of their repair or any changes to the pick up time.
- Met the company's production and quality standards
- Provided exceptional customer service and guidance to our customers regarding their vehicle service needs.
Experience
2-5 Years
Level
Junior
Education
BSc in Auto Tech
Automotive Customer Service Advisor Resume
Headline : As an Automotive Customer Service Advisor, determined vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance, created transparent repair orders with detailed cost and time estimates.
Skills : Problem Solving, Technical Knowledge, Warranty Knowledge, Sales Reporting, Technical Support
Description :
- Greeted customers and assist them with scheduling service appointments.
- Listened to customers' concerns and accurately document their vehicle's symptoms.
- Provided detailed explanations of recommended services and obtain customer approval.
- Generated accurate service estimates and invoices.
- Coordinated with the service team to ensure timely completion of work.
- Communicated with customers throughout the service process.
- Followed up with customers after service to ensure their satisfaction and address any concerns.
Experience
5-7 Years
Level
Executive
Education
AA in Comm Studies
Automotive Customer Service Advisor Resume
Summary : As an Automotive Customer Service Advisor, handled numerous customers, manage priorities, and keep follow-ups on trackall while providing outstanding care and creating positive experiences, greeted and assisted customers in a friendly manner, setting and confirming appointments to streamline their service experience.
Skills : Automotive Knowledge, Sales Skills, Quality Assurance, Training and Development, Communication Skills
Description :
- Ensured customers receive prompt, courteous, and effective service in the Drive Lane.
- Took ownership of customer inquiries, providing concierge support and a positive impression.
- Efficiently distributed work among technicians to meet service demands.
- Maintained a well-organized and friendly approach with customers.
- Demonstrated excellent time management and communication skills.
- Delivered exceptional customer service by effectively addressing inquiries and resolving issues, resulting in a 30% increase in customer satisfaction scores.
- Managed a high volume of customer interactions daily, ensuring timely follow-up and resolution of service requests, which improved response times by 25%.
Experience
7-10 Years
Level
Management
Education
Diploma in Auto Serv
Automotive Customer Service Advisor Resume
Objective : As an Automotive Customer Service Advisor, reviewed results of customer satisfaction surveys with the service manager, met the dealership's standards for repair order production, built loyalty and ensuring a top-notch service experience.
Skills : Time Management, Attention to Detail, Inventory Management, Process Improvement
Description :
- Monitored customer satisfaction survey results and works with customers to maximize results.
- Scheduled service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
- Made repair recommendations and managed delivery of repairs by setting and managing customer expectations.
- Collaborated with technicians to provide accurate estimates and updates to customers, enhancing transparency and trust, leading to a 15% increase in repeat business.
- Implemented a new customer feedback system that collected insights and suggestions, driving a 20% improvement in service delivery processes.
- Trained and mentored new staff on customer service protocols and best practices, contributing to a 40% reduction in onboarding time.
- Developed and maintained strong relationships with customers, resulting in a 50% increase in customer loyalty and retention rates over one year.
Experience
2-5 Years
Level
Junior
Education
Cert in Cust Serv
Automotive Customer Service Advisor Resume
Summary : As an Automotive Customer Service Advisor, computed the cost of replacement parts and labor, addressed customer's questions and needs promptly and professionally, ensured comprehensive pre-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled.
Skills : Conflict Resolution, Active Listening, Customer Service, Technical Knowledge
Description :
- Ensured that required documentation is complete and is in compliance with regulations and standards.
- Continually learned about product updates, features, and accessories to better assist customer needs.
- Demonstrated behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
- Greeted customers with enthusiasm and a positive attitude.
- Utilized CRM software to track customer interactions and service history, improving the accuracy of service recommendations and upselling opportunities by 35%.
- Coordinated with parts and service departments to ensure timely availability of necessary components, reducing service delays by 20%.
- Conducted regular follow-up calls with customers post-service to ensure satisfaction and address any concerns, achieving a 90% positive feedback rate.
Experience
7-10 Years
Level
Management
Education
BBA in Business
Automotive Customer Service Advisor Resume
Summary : As an Automotive Customer Service Advisor, greeted customers and make them feel welcome, worked with customer and technician to identify required services using vehicle's service history, advised customers on necessary/suggested services and costs; advise of any current special promotions available.
Skills : Multitasking, Team Collaboration, Problem Solving, Attention to Detail
Description :
- Scheduled appointments and efficiently coordinating service with our skilled technicians.
- Addressed customer inquiries, resolving issues, and maintaining a high level of customer satisfaction.
- Prepared detailed and accurate repair estimates for customers.
- Kept customers informed about the status of their vehicle.
- Educated customers about routine maintenance and proactive vehicle care.
- Maintained organized service records and processing invoices and payments accurately.
- Improved sales of service, parts, and accessories.
Experience
7-10 Years
Level
Management
Education
Cert in Auto Sales
Automotive Customer Service Advisor Resume
Summary : As an Automotive Customer Service Advisor, ensured that all repairs are performed to proper specifications, worked together as a team and assist other employees as needed, scheduled appointments with customers.
Skills : Product Knowledge, Customer Relationship Management (CRM)., Sales Skills, Active Listening
Description :
- Built and maintained knowledge of products and services via on-the-job training and team-building.
- Collaborated closely with our technicians to ensure seamless operations in the shop.
- Assisted with parts ordering and inventory management when necessary.
- Performed opening and closing procedures as needed.
- Greeted all customers promptly and professionally.
- Determined customer's primary concern and then review additional maintenance needs when appropriate.
- Offered a no cost vehicle condition inspection to every customer.
Experience
10+ Years
Level
Senior
Education
AS in Auto Systems
Automotive Customer Service Advisor Resume
Summary : As an Automotive Customer Service Advisor, built long-term relationships between the store, yourself and the guest, directed, coordinated, and participated in performing customer service activities, shuttled guests as needed in CBA branded vehicle.
Skills : Scheduling and Coordination, Follow-up Skills, Automotive Knowledge, Team Collaboration, Multitasking
Description :
- Gave and documented fair, competitive, transparent price quotes, with the customer and dealership's best interest in mind.
- Communicated with each customer in a fashion that leaves them feeling comfortable and informed every time.
- Handled all customer complaints immediately and resolve to the customer's satisfaction.
- Established and maintained great customer relationships that encourage repeat and referral business.
- Worked as a team player and uphold the company's standards of professionalism and integrity.
- Ensured customer satisfaction and retention through the direction of the shop staff in the performance of quality vehicle repair and maintenance services.
- Helped promote the NYE name and services.
Experience
7-10 Years
Level
Management
Education
Diploma in Mgmt
Automotive Customer Service Advisor Resume
Summary : As an Automotive Customer Service Advisor, consistently and effectively sold our services without jeopardizing honesty and integrity, maintained a positive attitude and team atmosphere at all times, communicated on the phone in a clear professional manner.
Skills : Empathy, Adaptability, Conflict Resolution, Scheduling and Coordination, Follow-up Skills
Description :
- Greeted customers, utilize the walk around process to evaluate service needs, and promote a positive customer service experience.
- Scheduled service appointments and receive vehicle information.
- Listened to requests of the customers.
- Understood customers' requirements and concerns.
- Matched requirements and concerns to various service options.
- Estimated the cost and time needed to do the repair, taking into account the customer's schedule.
- Obtained customer's signature on repair order; provides customer with a copy.
Experience
7-10 Years
Level
Management
Education
Cert in Marketing
Automotive Customer Service Advisor Resume
Summary : As an Automotive Customer Service Advisor, greeted every guest that enters our facility with hospitality and respect, presented the best solution to properly repair our guest's vehicle in a way that is easy for them to understand, managed the stores workflow in an effective and efficient manner.
Skills : Negotiation Skills, Data Entry, Time Management, Empathy
Description :
- Referred the technician to the customer andor test-driving the vehicle to confirm sources of service repairs.
- Promoted a positive response from the customer on service recommendations.
- Obtained customer approval to do additional work.
- Explained information on the repair order in detail and answer all questionsconcerns.
- Checked on the progress of the vehicle during service.
- Provided updates to the customer on the service of their vehicle.
- Explained any additional service issues to customer if necessary, described all work performed and related charges billed.
Experience
7-10 Years
Level
Management
Education
BA in Psychology
