Description :

1. Managed the complete customer service experience from initial contact to vehicle return, ensuring satisfaction.
2. Scheduled service appointments and provided detailed estimates tailored to customer needs.
3. Educated customers on vehicle maintenance and the importance of adhering to manufacturer specifications.
4. Communicated repair timelines effectively, keeping customers informed throughout the process.
5. Conducted follow-ups via calls and emails to update customers on service progress and any changes.
6. Oversaw inventory management and organized stock for efficient service operations.
7. Trained new staff on customer service protocols and service department procedures.

Experience

2-5 Years

Level

Junior

Education

AAS Automotive Tech

Description :

1. Assess customer concerns and gather detailed information to ensure accurate diagnosis and repair of vehicle issues.
2. Provide customers with clear estimates on repair costs and expected completion times.
3. Promote preventative maintenance services to enhance vehicle performance and longevity.
4. Coordinate scheduling and workflow for technicians to optimize service efficiency.
5. Foster a collaborative work environment to enhance teamwork and deliver top-notch customer service.
6. Stay updated on the latest vehicle technologies and maintenance requirements to provide informed advice.
7. Consistently achieved an NCSI score above 900, reflecting high customer satisfaction.

Experience

2-5 Years

Level

Executive

Education

AAS in Auto Tech

Description :

1. Assess customer automotive service needs by conducting thorough inspections and test drives to identify issues.
2. Verify warranty and service contract coverage by reviewing records and explaining details to clients.
3. Provide accurate estimates for repairs, including material costs and labor, ensuring transparency in pricing.
4. Prepare detailed repair orders by documenting problems, recommended solutions, and obtaining customer approvals.
5. Maintain comprehensive automotive records by documenting issues and planned corrective actions.
6. Coordinate loaner vehicle arrangements for customers during extensive repairs to enhance service experience.
7. Deliver exceptional customer service by addressing inquiries and resolving concerns promptly.

Experience

2-5 Years

Level

Junior

Education

AAS-AT

Description :

1. Initiated automotive services by diagnosing performance issues and providing accurate repair estimates.
2. Guided customers on parts compatibility and service options for their vehicles.
3. Consistently achieved over 20% annual sales growth through effective upselling.
4. Maintained a high Customer Service Index (CSI) rating by addressing customer complaints efficiently.
5. Managed service appointments, ensuring timely and organized workflow in the service department.
6. Communicated vehicle conditions clearly to customers, enhancing transparency and trust.
7. Conducted thorough vehicle inspections and recommended necessary repairs to ensure safety and performance.

Experience

7-10 Years

Level

Management

Education

AAS-AT

Description :

1. Engage with customers to identify vehicle issues and provide tailored solutions.
2. Verify warranty coverage and explain service fees transparently.
3. Create detailed repair orders outlining customer concerns and necessary services.
4. Ensure high customer satisfaction by addressing needs during service visits.
5. Stay updated on dealership services, fees, and automotive repair trends.
6. Maintain accurate customer records, including service history and vehicle mileage.
7. Prepare and communicate repair estimates, keeping customers informed of any changes.

Experience

10+ Years

Level

Senior

Education

AAS in Auto Tech

Description :

1. Greet customers warmly, assess their vehicle concerns, and provide tailored maintenance recommendations.
2. Utilize automotive service software to prepare repair orders and secure customer approvals efficiently.
3. Coordinate with technicians by dispatching repair orders for timely completion and accurate diagnosis.
4. Conduct thorough discussions on vehicle inspection results, offering detailed recommendations and cost estimates.
5. Generate clear and concise repair invoices that outline services performed and associated costs.
6. Review invoices with customers to ensure clarity and satisfaction with the services rendered.
7. Engage with warranty companies to facilitate authorization for covered repairs on behalf of customers.

Experience

2-5 Years

Level

Junior

Education

AAS in Auto Tech

Description :

1. Reviewed vehicle maintenance records and assessed service schedules for accuracy.
2. Coordinated repairs with technicians to ensure timely service delivery.
3. Scheduled appointments based on service demand and technician availability.
4. Addressed customer inquiries and provided recommendations for necessary repairs.
5. Finalized repair orders, ensuring accurate billing and customer satisfaction.
6. Managed warranty claims with multiple providers, ensuring compliance and efficiency.
7. Trained and mentored junior advisors, enhancing team performance and service quality.

Experience

2-5 Years

Level

Junior

Education

AAS-AT

Description :

1. Welcomed customers and gathered detailed vehicle information to assess service needs.
2. Documented customer-reported vehicle issues accurately on repair orders.
3. Coordinated parts orders from multiple vendors, ensuring timely availability for repairs.
4. Monitored repair progress throughout the day, providing updates to customers.
5. Communicated any changes in estimates or timelines, ensuring customer approval before additional work.
6. Developed and executed a service marketing program to enhance customer engagement.
7. Trained junior staff on customer service best practices and technical knowledge.

Experience

7-10 Years

Level

Management

Education

AAS in Auto Tech

Description :

1. Consult with customers to assess and analyze their vehicle repair needs effectively.
2. Dispatch service orders to technicians based on priority and communicate diagnoses clearly.
3. Prepare detailed estimates for service charges, labor, and parts to ensure transparency.
4. Review charges with customers to obtain consent for repairs, enhancing trust and satisfaction.
5. Examine vehicle history to identify necessary preventative maintenance and service opportunities.
6. Schedule customer pick-up and drop-off services to improve convenience and service experience.
7. Conduct post-service reviews with customers to confirm satisfaction and address any concerns.

Experience

7-10 Years

Level

Management

Education

AAS in Auto Tech

Description :

1. Advise customers on necessary services for routine maintenance and repairs.
2. Diagnose mechanical issues through customer inquiries and visual inspections.
3. Discuss inspection results with customers, recommend corrective actions, and prepare work orders.
4. Create detailed repair orders outlining time, cost, and labor estimates for services.
5. Document issues on repair orders to assist technicians in problem resolution.
6. Communicate work performed and charges clearly to customers.
7. Provide accurate written cost estimates for labor and parts to customers.

Experience

7-10 Years

Level

Management

Education

AAS in Auto Tech

Description :

1. Actively listened to customers to accurately assess their vehicle repair needs and communicated effectively with technicians.
2. Provided detailed and accurate estimates for repair and maintenance costs, ensuring transparency with customers.
3. Maintained regular follow-ups with customers to keep them informed about the status of their vehicle repairs.
4. Addressed and resolved minor customer concerns and complaints to enhance customer satisfaction.
5. Consistently achieved high Customer Satisfaction Index (CSI) scores in line with dealership standards.
6. Developed a loyal customer base through exceptional service and follow-up, leading to increased referrals.
7. Managed multiple phone lines, scheduled appointments, and coordinated technician schedules to optimize service efficiency.

Experience

5-7 Years

Level

Executive

Education

AAS in Auto Tech