An Automotive Service Consultant works in facilities that undertake repairs and other automotive services for customers such as dealerships and garages. Duties carried out are mentioned on the Automotive Service Consultant Resume as – scheduling appointments for customers, initiating repairs and services after assessing customer’s needs, writing repair orders, scheduling alternative vehicles; preparing estimates, verifying customers’ warranties, and service contracts, following up with customers as needed, performing front-desk duties such as answering phone calls and cashiering; offering additional services to customers, test driving vehicle to confirm service repairs; and handling customer complaints.
It is important, for the Automotive Service Consultants to possess the following skills – the ability to make out repair and maintenance services hearing the engine sound, mechanical aptitude, advanced knowledge of engine functioning, transmission, fuel injection, and more; and prior work experience. A high school diploma and relevant work experience are needed for this post.
Objective : A customer-based Automotive Service Consultant position with an established organization; seeking to exceed customer expectations, maximizing profitability, and surpass sale goals.
Coordinated vehicle in the shop for work in progress.
Prepared for after-service delivery.
Delivered vehicle after service.
Coordinated special parts orders.
Experience
2-5 Years
Level
Executive
Education
Diploma
Automotive Service Consultant Resume
Headline : Highly motivated and a customer detail-oriented and customer-focused, I will provide the highest level of customer satisfaction along with good communication skills and show respect to those I work with or encounter.
Skills : Inventory Management, Planning Skills.
Description :
Communicated between customers and technicians' vehicle concerns and potential repairs.
Offered additional products and services per maintenance schedule and history.
Reviewed Invoice with the customer; verify that all approved repairs were completed.
Contributed to repeat and referral business by using strong customer service and problem-solving skills with continuous follow-up.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Maintained a 96% customer service satisfaction rating.
Experience
5-7 Years
Level
Executive
Education
Associates In Applied Sciences
Automotive Service Consultant Resume
Summary : More than 7 years' experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems. Possess solid computer skills. Excellent working knowledge Microsoft Excel, WordPerfect, Microsoft Word.
Skills : Advanced Engine And Transmission Diagnostics, Heavy Equipment Diagnostics And Repair, Asphalt Equipment Diagnostics And Repair.
Description :
Exceeded targeted service sales goals by 25-46% from previous year.
Used Technical and Mechanical Knowledge Client-Business Focused Meticulous Attention to Detail Time Management Skills Professional and Dedicated Strong Problem Solving Skills.
Coordinated customer vehicle drop off.
Communicated operational issues and changes to supervisor on regular basis.
Prepared and administered preventative maintenance work orders.
Maintained positive relationship with customers.
Provided outstanding customer service.
Experience
7-10 Years
Level
Management
Education
Associate Of Applied Science
Automotive Service Consultant Resume
Summary : Seeking a Automotive Service Consultant position in which I can utilize my previous management experience. I have over 15 years experience in retail management, mostly in the automotive industry. I also have 6 years military service with supervisory duties. Although most of my background is auto-related, my expertise is in management skills.
Skills : Automotive, Customer Service, Service Consultant, And Manager And Auto Tech Advisor.
Description :
Accurately read, understood, and carried out written instructions.
Communicated status with the customer.
Identified any mechanical problems by questioning the customer or doing a visual inspection or road test.
Conferred and advised customers about inspection results, recommend corrective procedures and prepare written quotes for work and repairs needed.
Verified warranty and service contract coverage.
Developed estimates.
Wrote repair orders.
Experience
10+ Years
Level
Senior
Education
Diploma In General Studies
Automotive Service Consultant Resume
Objective : Quality-focused Automotive Service Consultant driven to provide employees clear guidelines and targeted goals. Demonstrated skills in improving store operations, increasing top-line sales, and reducing costs. Proficient in multi-tasking problem solving, and performance improvements.
Skills : Customer Service, MS office.
Description :
Maintained customer records.
Served as the communicator and liaison between the customer and technician.
Ensured the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Executed exciting project opportunities with some of the largest companies across the automotive industry.
Drove the innovative problem solving and change management work streams during client engagements.
Analyzed current situation and underlying root causes.
Developed and implemented project concepts and deliverables.
Supported the management and responsible parties of the project.
Experience
2-5 Years
Level
Executive
Education
MS
Automotive Service Consultant Resume
Objective : Responsible for Following up with all in process repairs; updating customers on the status of their repair or any changes to the pick up time, Meting the company's production and quality standards.Clear communication with all dealership staff, customers, and outside vendors.
Skills : Planning Skills, Automation Skills.
Description :
Answered product questions with up-to-date knowledge of sales and store promotions.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Processed 20-35 daily invoices and billed renewed invoices to clients.
Built long-term customer relationships and advised customers on purchases and promotions.
Maintained high csi score Became Equus certified Sold repairs and needed maintenance for customer vehicles Dispatched work for all the technicians in shop also performed payroll duties for service department Checked and authorized warranty repairs for vehicles.
Experience
2-5 Years
Level
Executive
Education
Associate Of Applied Science
Automotive Service Consultant Resume
Objective : Experienced service consultant with excellent interpersonal silks, communication, and troubleshooting skills in determining causes of operating errors and making decision on correcting automotive problems as well as conveying information so that the client can have the best option when purchasing service or repair.
Skills : Planning Skills, Developing Skills.
Description :
Served as liaison to client management team and project team.
Supported business development by creating and presenting exceptional project proposals.
Provided ongoing project feedback and other development support to Porsche Consulting team members.
Supported the development of unparalleled Porsche Consulting concepts, methods and tools.
Greeted each customer as soon as they drive up.
Inspected each vehicle with a thorough walk around & documentation of any damages.
Gave the customer an explanation of the services we will be performing and an estimate for the repairs, with an estimated time to complete the repair.
Experience
2-5 Years
Level
Executive
Education
Associate Of Applied Science
Automotive Service Consultant Resume
Headline : Responsible for Ensuring Dealership Management are comfortable with all aspects of the user interface as well as with the setup configuration tool and also Consulting dealers on enhancing their current processes to realize the benefits of Dealer-FX solutions.
Skills : Planning Skills, Maintenance Skills.
Description :
Advised customers about service needed on their vehicles.
Responsible for transmitting electronic claims to extended warranty companies, communicating to the customer on the daily basis until the repairs are completed, and managing a small team of technicians at a flat rate repair facility.
Maintained a high level of functional expertise by continuously learning about new vehicles, features, and recalls.
Delivered industry leading customer service and strive to perfect customer service ratings.
Received Store Champion two quarters in within my department for exceptional work habits and leading by example.
Increased overall customer service ratings compared to the previous year.
Used Customer Service Communication Functional Expertise Organizational Skills Analysis & Decision Making Mechanical Knowledge Leadership Skills.
Experience
5-7 Years
Level
Executive
Education
GED
Automotive Service Consultant Resume
Objective : A self-motivated employee with excellent people skills, committed to customer service, and complete customer satisfaction. Employee and customer-oriented are dedicated to build and maintain long-term relationships. Respect for fellow co-workers. A business aptitude with strong written and verbal communication skills, focused on increased sales, minimizing costs, and maximizing overall operation efficiency.
Skills : Microsoft Office Proficient, Supervising Skills.
Description :
Greeted customers, listened to their concerns, and made maintenance recommendations pertaining to their vehicle.
Prepared repair orders in computer-based automotive service database and obtained customer approval signatures.
Dispatched open repair orders to technicians for completion and/or diagnosis where applicable.
Discussed results of Multipoint Vehicle Inspection and/or vehicle diagnosis and made recommendations with cost estimates.
Prepared repair invoices outlining services performed and associated costs.
Reviewed invoices with customers to ensure understanding of service completed and overall satisfaction.
Communicated with extended warranty companies on customer's behalf to secure authorization for covered repairs.
Experience
2-5 Years
Level
Junior
Education
Diploma In General Studies
Automotive Service Consultant Resume
Headline : To obtain a position as an Automotive Service Consultant with a growing organization where there is room for advancement within the field.
Skills : Service Consultant, Planning Skills.
Description :
Scheduled appointments for clients.
Scheduled alternative vehicles such as loan vehicles or shuttle rides.
Initiated repairs and services needed by assessing the client's needs and composing repair orders.
Prepared estimates, verified the client's warranties and service contracts and followed up when needed.
Documented problems and corrective procedures.
Adhered to department's financial plan and budgets, worked to improve sales, profits, labor and inventory levels and expenses through sound business practices and quality management procedures.
Responsible for advising customers about necessary service for routine automobile maintenance.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
