Automotive Service Manager Resume Samples

Description :

1. Supervised a team of automotive technicians and handled human resource needs.
2. Managed and established profit margins of products and labor times for services performed.
3. Trained and placed assistant managers for managers positions throughout Connecticut.
4. Vehicle reconditioning goals. Hire/train/develop automotive service professionals.
5. Create purchase orders, research and order parts for vehicle repairs based on quality, warranty, labor coverage, and price.
6. Contemplated several computer diagnostic solutions for the client's current vehicle in the service bay for review, and go over the customer's options available.
7. Increased service department gross dollars and decreased expenses resulting in profitability year over year.
8. Lead by example by providing extraordinary and truly exceptional service to maintain and increase overall customer service and customer retention.

Experience

2-5 Years

Level

Entry Level

Education

Degree in Automotive

Description :

1. Plan, organize or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
2. Collaborate with other managers or staff members to formulate and implement policies.
3. Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
4. Manage other ASE certified mechanics and ensure that the work is performed correctly to satisfy customers.
5. Test drive vehicles, and test components and systems using equipment such as an infrared engine.
6. Confer with customers to obtain descriptions of vehicle problems, and to discuss work to be performed on the vehicle.
7. Repair and service air conditioning, heating, engine-cooling, and electrical systems.

Experience

10+ Years

Level

Senior

Education

Diploma in General

Description :

1. Gauge which service technician will be suitable for each situation and assign him or her accordingly.
2. Oversee the work of automotive service technicians to ensure that they are working in sync with company protocols and guidelines.
3. Gauge technician training requirements and ensure that appropriate training plans are created and implemented accordingly.
4. Create and maintain effective liaison with equipment and supplies vendors and suppliers, to ensure timely and accurate delivery of both.
5. Check received supplies and equipment to ensure that they conform with standards, and ensure that they are properly stored.
6. Oversee the inventory of supplies and ensure that any low stock situation is handled immediately.
7. Create and implement marketing plans to increase the service facility’s clientele and market share in the industry.
8. Maximize facility revenue by attracting clients and increasing the value of each service job.
9. Develop and implement promotional campaigns to encourage vehicle owners to choose our service facility.
10. Assist technicians in handling difficult or challenging service jobs by providing insight and support.

Experience

7-10 Years

Level

Management

Education

BS in Automotive Technology

Description :

1. Schedule appointments based on customers request and job to be performed.
2. Properly delegate work to correct technician with skillset required to complete the job.
3. Educate customer on tire classes designs designations giving knowledge and assistance in selecting the correct tire for their application.
4. Maintain an inventory of new passenger and light truck tires based upon reports and sales in the area.
5. Assist less experienced technicians with procedures to diagnose and repair.
6. Maintain inventory of mechanical parts needed for repairs and maintenance.
7. Created inspection forms for mechanical repairs to ensure consistency and accuracy of repairs and evaluations.
8. Maintained direct contact with the business owner of day to day operations and sales.
9. Led my team to largest gross profit year that business had ever accomplished.
10. Assisted in the training and certification of multiple apprentice technicians.

Experience

7-10 Years

Level

Senior

Education

HVAC certified

Description :

1. Maintain customer relations to ensure long-term growth in sales and profits and retain customers.
2. Assisted service advisors with overflow, scheduled service appointments, performed walkarounds with a client for service check-in. Provided alternate transportation if needed.
3. Quickly reverse the downward spiral in revenue levels with innovative sales techniques.
4. Train new and existing staff on day-to-day operations and specific job duties.
5. Review applications, schedule and conduct interviews, hire and terminate when necessary.
6. Deliver detailed estimates to customers after completing an initial inspection/ diagnosis.
7. Manage the part inventories to improve job time completions and maintained vendor.
8. Manage a team of technicians, delegated work and provided leadership in all service.
9. Ensure that customer and employee areas were kept clean and organized.

Experience

2-5 Years

Level

Management

Education

Diploma in General

Description :

1. Assigned workers to perform activities, such as service appliances, repair and maintain vehicles, and install machinery and equipment.
2. Conferred with personnel, such as management, engineering, quality control, customers, and workers representatives to coordinate work activities and resolve problems.
3. Monitored operations, and inspected, tested and measured completed work, using devices, such as hand tools, gauges, and specifications to verify conformance to standards.
4. Computed estimates and actual costs of factors, such as materials, labor, and outside contractors, and prepare budgets.
5. Completed and maintained reports, such as time and production records, inventories, and test results.
6. Established and adjusted work methods and procedures to meet production schedules, using knowledge of capacities of machines, equipment, and personnel.
7. Recommended measures, such as procedural changes, service manuals revisions, and equipment.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Ascertains vehicle problems by listening to customers description of their issues and recording the problems in Job card.
2. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
3. Consulted with customers at the time of write-up to collect information so technicians can properly diagnose the problem, dispatched work to technicians based on ability.
4. Develops estimates by costing materials, supplies, and labor; calculating customers payment, including deductibles.
5. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
6. Maintains automotive records by recording problems and corrective actions planned.
7. Conduct regular physical and practical audits to ensure quality and safety requirements are in compliance.

Experience

5-7 Years

Level

Executive

Education

Associate in Automotive

Description :

1. Managed the operation from research of vehicle to the procedures and monitoring of the job from completing a parts distributor pricing to advising the technician through the complete job, to the extent of a customer ride along.
2. Prepare accurate and detailed repair orders that describe customer concerns.
3. Contemplated several computer diagnostic solutions for the client's current vehicle in the service bay for review, and go over the customer's options available.
4. Answer multiple line telephone system and call customers to advise of any services needed, close the sale and schedule appointments.
5. Resolve customers billing and or service concerns complaints or direct to appropriate department to resolve and follow through to completion.
6. Log in customers transactions and interactions on a daily basis for follow up reports and customer retention.
7. Complete all invoices written from start to finish by finalizing billing.
8. Periodically visit area businesses to put a face to the voice and establish a customer base for potential sales.

Experience

10+ Years

Level

Senior

Education

ASE

Description :

1. Responsible for all aspects of service operations pertaining to sales, gross profit, customer service to include ensuring the customer experience, by upholding customer satisfaction standards.
2. Monitoring of profitability, growth, productivity, housekeeping standards, and operational compliance.
3. Taking appropriate action to identify and correct staff non-compliance and/or non-achievement.
4. Inspiring and developing service team to achieve said goals in a manner that is in line with operational standards.
5. Conducting and participating in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
6. Producing and maintaining a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
7. Primary key carrier responsible for detailed opening and closing responsibilities including bank deposits.

Experience

5-7 Years

Level

Executive

Education

Associates in Management

Description :

1. Director of operations in parts and service. In charge of directing day to day operations with a staff of approximately 75 employees.
2. Dealt with ownership directly to increase sales in service as well as maintain a high gross profit margin. Continues customer service index (CSI) over 90%.
3. Trained and specialized in managerial duties and led the department from red to the black within a year. Maintained a steady gross profit in customer pay consistently above 85% with banner months throughout the fiscal year.
4. Manage the service department effectively by scheduling associates, service appointments and organizing workflow to deliver quality work on time to customers.

Experience

10+ Years

Level

Senior

Education

Diploma