Automotive Warranty Administrator Resume
Objective : As an Automotive Warranty Administrator, provided timely updates to management and service teams on claim status, adjustments, or denials, monitored and analyzed warranty trends and identified potential areas of improvement in claim submission processes.
Skills : Warranty Claims Processing, Inventory Management, Report Generation
Description :
- Prepared monthly warranty activity reports, including claim status, reimbursements, and any pending or rejected claims.
- Recommended policy or procedural changes to enhance warranty submission accuracy and reduce claim denials.
- Reviewed and verified that repair orders met manufacturer requirements and ensured all labor, parts, and sublet items were accounted for.
- Conducted periodic audits of warranty claims to ensure adherence to manufacturer policies and dealership standards.
- Addressed and resolved warranty claim discrepancies or disputes with manufacturers.
- Educated service personnel on manufacturer warranty policies, including correct documentation and submission processes.
- Stayed informed about manufacturer warranty updates, recalls, and changes to ensure compliance and efficiency.
Experience
2-5 Years
Level
Executive
Education
AAS in Automotive Technology
Automotive Warranty Administrator Resume
Objective : As an Automotive Warranty Administrator, served as the primary point of contact for warranty-related inquiries for fixed operations staff (parts and service) and manufacturer representatives, while effectively coordinating with the service manager and technicians to obtain required documentation or clarification on warranty claims.
Skills : Attention to Detail, Problem Solving, Quality Assurance, Process Improvement
Description :
- Provided a high level of customer service to all internal and external customers.
- Reported to work on time and as scheduled.
- Maintained a good driving record and is considered insurable by our auto insurance carrier.
- Communicated with internal and external customers respectfully and courteously at all times.
- Completed all manufacturer training for all manufacturers.
- Processed all warranty paperwork to ensure proper documentation, and verified criteria required by the factory or distributor.
- Liaised with manufacturers to resolve complex warranty issues, negotiating claim approvals and ensuring timely reimbursement for services rendered.
Experience
2-5 Years
Level
Junior
Education
BBA in Management
Automotive Warranty Administrator Resume
Objective : As an Automotive Warranty Administrator, ensured proper documentation for each warranty claim, including repair orders, parts, labor, and supporting evidence such as photos or technical findings, while maintaining organized records of all warranty claims, adjustments, and payments to enhance operational efficiency.
Skills : Communication Skills, Time Management, Technical Proficiency
Description :
- Reconciled all warranty receivables with payments through the appropriate accounting schedule to ensure accuracy and compliance.
- Posted credits on computer systems, and resubmitted all rejected claims promptly to minimize delays.
- Tracked the progress of warranty parts returned to the manufacturer within the time specified in the requested memorandum to ensure accountability.
- Kept informed of all factory recalls and bulletins to stay updated on industry standards.
- Conducted regular audits of warranty claims to identify trends and areas for improvement, providing feedback to management to enhance overall warranty processes.
- Developed and implemented training programs for service department staff on warranty policies and procedures, improving the accuracy of claims submissions.
- Maintained detailed records of all warranty claims, including claim status, payment history, and any correspondence with manufacturers, to ensure accurate reporting and tracking.
Experience
2-5 Years
Level
Junior
Education
Cert in Warranty Management
Automotive Warranty Administrator Resume
Headline : As an Automotive Warranty Administrator, I prepared, submitted, and tracked warranty claims with manufacturers according to their guidelines and timelines. I verified and reviewed claims for completeness, accuracy, and adherence to warranty policies, while maintaining up-to-date knowledge of warranty processes, manufacturer policies, and dealership service standards.
Skills : Data Entry, Automotive Knowledge, Team Collaboration, Time Management
Description :
- Responsible for processing insurance claims and resolving chargeback discrepancies.
- Responsible for working with warranty reps to expedite the claims process.
- Responsible for entering customer information into the dealerships database.
- Responsible for ensuring that all work was performed by warranty guidelines.
- Responsible for processing vehicle claims within 24 hours.
- Responsible for ensuring that the workstation area complied with OSHA standards.
- Responsible for participating in employer training programs about warranty issues.
Experience
5-7 Years
Level
Senior
Education
BS in Automotive Engineering
Automotive Warranty Administrator Resume
Headline : As an Automotive Warranty Administrator, I oversaw and managed all aspects of warranty claims within the dealership, ensuring that all warranty paperwork was completed accurately, claims were submitted promptly, and reimbursements were received promptly. I served as a liaison between the service department, customers, and manufacturers to effectively resolve warranty-related issues.
Skills : Regulatory Compliance, Record Keeping, Negotiation Skills, Conflict Resolution
Description :
- Assisted in the development of warranty policies and procedures, ensuring alignment with industry standards and best practices to enhance operational efficiency.
- Responsible for maintaining a database recording all service dates and the extent of the work performed.
- Responsible for preparing invoices and handling payments for fees not covered by vehicle warranties.
- Utilized warranty management software to track claims and generate reports, providing insights into warranty performance and identifying potential cost-saving opportunities.
- Analyzed warranty data to identify patterns in vehicle repairs and failures, providing valuable feedback to engineering and product development teams.
- Collaborated with the finance department to reconcile warranty claim payments and ensure accurate financial reporting related to warranty expenses.
- Responded to customer inquiries regarding warranty coverage and claims status, providing clear and accurate information to enhance customer experience.
Experience
5-7 Years
Level
Senior
Education
Diploma in Service Tech
Automotive Warranty Administrator Resume
Summary : As an Automotive Warranty Administrator, I maintained detailed notes about warranty issues, addressed customer inquiries regarding products or cancellation procedures, entered price changes, collected payments, and processed customer refunds under established rules and timelines.
Skills : Negotiation Skills, Analytical Skills, Organizational Skills, Regulatory Compliance
Description :
- Posted credits on the computer, resubmitted all rejected claims promptly or received authorization to write them off.
- Tracked warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed of.
- Participated in regular meetings with management to discuss warranty performance metrics and strategize on ways to improve claim processing efficiency.
- Maintained up-to-date knowledge of automotive warranty regulations and industry trends, ensuring compliance and adapting processes as necessary.
- Assisted in the preparation of warranty reports for management, summarizing key performance indicators and highlighting areas for potential improvement.
- Facilitated communication between service departments and manufacturers to expedite the resolution of warranty claims and enhance service delivery.
- Identified and implemented process improvements in the warranty claims workflow, resulting in reduced processing times and increased accuracy.
Experience
7-10 Years
Level
Senior
Education
BA in Communication
Automotive Warranty Administrator Resume
Summary : As an Automotive Warranty Administrator, I paid close attention to details, accuracy, and timeliness of claims to ensure the Service Department received payment. I also assisted each store's Finance and Insurance Department in answering warranty submittal questions effectively.
Skills : Technical Writing, Team Collaboration, Quality Assurance, Inventory Management
Description :
- Arranged for parts to be shipped to the factory or distributor or to be scrapped.
- Assisted with the cashier and telephone duties as needed.
- Assisted with any clerical needs as directed by the fixed operations manager or the controller.
- Maintained a professional appearance and a neat work area.
- Provided support during warranty audits conducted by manufacturers, ensuring all necessary documentation and records were readily available for review.
- Developed strong relationships with manufacturer representatives to foster collaboration and ensure a smooth warranty claims process.
- Managed the processing of warranty claims for various automotive manufacturers, ensuring compliance with company policies and manufacturer guidelines to minimize claim rejections.
Experience
10+ Years
Level
Senior
Education
Cert in Customer Service
Automotive Warranty Administrator Resume
Summary : As an Automotive Warranty Administrator, I maintained all service and customer records as required by the warrantor, and prepared, submitted, and tracked warranty repair orders and claims in strict accordance with dealership and manufacturer policies.
Skills : Conflict Resolution, Organizational Skills, Software Proficiency, Regulatory Compliance
Description :
- Completed all warranty paperwork in full compliance with dealership policies and procedures.
- Prepared and submitted all warranty claims, ensuring accurate reconciliation and verification of claim criteria as required.
- Proactively followed up on payment of outstanding warranty claims to maintain current receivables.
- Tracked warranty parts through a well-organized process and coordinated the shipping of parts efficiently.
- Filed and maintained all service records as mandated by the warrantor to the vehicle manufacturer.
- Remained informed about all factory recalls and bulletins, processing warranty claims accordingly.
- Maintained up-to-date knowledge of automotive warranty regulations and industry standards, ensuring all claims were processed in compliance with legal requirements.
Experience
10+ Years
Level
Senior
Education
AS in Business Administration
Automotive Warranty Administrator Resume
Summary : As an Automotive Warranty Administrator, maintained comprehensive records of all warranty parts, including the repair order number, date of replacement, and date the part may be disposed of. Reconciled warranty receivables and collaborated with the accounting department to ensure timely collection of payments.
Skills : Inventory Management, Quality Assurance, Customer Relationship Management (CRM), Software Proficiency, Report Generation
Description :
- Responsible for assisting technicians with any questions regarding the claims.
- Responsible for regulating the safety requirements of the workstation by OSHA.
- Responsible for participating in various seminars and conferences regarding the warranty of vehicles.
- Responsible for preparing all records needed by the manufacturer and distributor to verify the claim.
- Responsible for collecting all warranty claim parts to be shipped back to the manufacturer and preparing the necessary paperwork for the same.
- Responsible for maintaining all customer records as required by the warrantor.
- Responsible for preparing paperwork for warranty parts, repair order number, and the date on which the old part was replaced.
Experience
10+ Years
Level
Senior
Education
BS in Finance
Automotive Warranty Administrator Resume
Summary : As an Automotive Warranty Administrator, responsible for efficiently processing claims by insurance companies and customers within one working day, resolving all discrepancies in chargebacks, and coordinating with the manufacturers warranty representatives to effectively address and resolve customer issues.
Skills : Reporting Skills, Warranty Claims Processing, Training and Development
Description :
- Assisted with body shop warranty claims as needed.
- Provided oversight and leadership and ensured processes were followed to ensure data reliability.
- Produced accurate, neat, and auditable administration.
- Processed warranty claims on a timely basis for each franchise and distributor.
- Interacted with the customers and provided support.
- Processed all warranty requests in compliance with company and legal standards, ensuring appropriate documentation was complete, accurate, and organized.
- Submitted and followed up on all manufacturer warranty claims, and booked warranty repair orders.
- Facilitated communication between service advisors and warranty administrators to ensure all necessary information was collected for accurate claims processing.
Experience
10+ Years
Level
Senior
Education
Cert in Auto Tech
