Baggage Service Agent Resume Samples

Description :

1. Responsible for luggage distribution, data entry and light typing.
2. Answered multi-line telephone, screening and directing calls, taking and relaying messages.
3. Received and greeted clients as they arrive to the baggage claim terminal.
4. Supervised, managed and trained all newly hired employees.
5. Provided clients with flight and luggage information via email and telephone.
6. Met critical deadlines and effectively balancing all claim records.
7. Assisted with administrative responsibilities and possessed strong problem solving strategies.

Experience

0-2 Years

Level

Entry Level

Education

Degree in Hospitality

Description :

1. Entered, edited and retrieved data in order to track number of wheel chair passengers.
2. Assisted South West agents in handling luggage to be tagged for identification.
3. Listed tag information on log sheet for tickets needing to be retagged.
4. Communicated with all managers, technicians, and employees daily. Supervised oversize conveyor belt for firearms and overweight items.
5. Heavy data entry to tracked number of wheel chair passengers for statistic reports.
6. Delivered excellent customer service by ensuring the passengers bags are delivered to the proper destination with the passengers.
7. Solved all passengers complaints and concerns. Communicated effectively in English.

Experience

7-10 Years

Level

Management

Education

Degree in Hospitality

Description :

1. Worked with customers tracking passengers bags and making delayed damage and pilfered claims on baggage.
2. Provided the best customer service as i possibly could. Get passengers their luggage as soon as possible.
3. Used Independent skills and worked well under pressure.
4. Responsible for proper handling loading passenger bags into proper containers and baggage carts.
5. Created a memorable experience for customers through great customer service.
6. Screened all interline passengers prior to placing bags on the interline return belts.
7.  Tracked baggage through. Effectively managed and prioritized multiple tasks. 

Experience

2-5 Years

Level

Executive

Education

Degree in Hospitality

Description :

1. Ensured baggage tagging is correct. Issued customer compensation as per carrier policy. 
2. Directed and assisted passengers with mis-checked or short checked bags.
3. Handled misplaced/lost baggage claims and provides reports to Carriers.
4. Evaluated customers need concerning airline locations. Met the Stations attendance standards.
5. Arranged for replacement or repair of passenger baggage as required.
6. Prepared reports and made certain delay and damage cause code assignments as required.
7. Exceeded Prime Flight Customer Service Standards in a stressful baggage service office environment.

Experience

5-7 Years

Level

Executive

Education

Degree in Hospitality

Description :

1. Met all arrivals and assist passengers at baggage claim.
2. Carried or otherwise transported passenger luggage to and from the outside sidewall or main entrance of the airport and the ticket counter.
3. Assisted in proper handling of oversized luggage, kennels and skis.
4. Ensured passenger luggage is placed on the belt within the designated time frame.
5. Complied with all safety, security, compliance and quality standards and procedures established by the company, clients, and regulatory authorities.
6. Adhered to all hazardous materials handling requirements.
7. Maintained a clean and safe work area at all times. Ensured the passengers needs.

Experience

7-10 Years

Level

Management

Education

Degree in Hospitality

Description :

1. Responsible for the code of the safe to log and keep inventory custody of those items per AA protocol policy.
2. In charged of auditing files for claims of missing luggage.
3. Applied AA policy as per customer service duties.
4. In charged of high value items left on AA aircrafts, responsible for the code of the safe to log and keep inventory custody of those items per AA protocol policy.
5. Used Learned how to use SABRE & Bagfinder, as well as US Airways platform.
6. Became certified and enforce the hazmat/dangerous goods policy of the customer airline(s) concerning checked baggage.
7. Demonstrated regular, predictable attendance at job location.

Experience

2-5 Years

Level

Executive

Education

Degree in Hospitality

Description :

1. Assisted passengers with lost, delayed or stolen luggage. In charged of high value items left on AA aircrafts.
2. Trained in all airlines policies and procedures. Created claims and recorded data into airline systems.
3. Provide excellent customer service and have accomplished bridging the gap between agent and passenger communication.
4. Used skills demonstrated at this job include but are not limited to; data entry, open and closing of files, forwarding and delivery of luggage, processing claims for lost, damage and stolen baggage.
5. Greeted passengers verified tickets and directed passengers to assign seats.
6. Checked to ensure that food, beverages, blankets, reading material, emergency equipment and other supplies were aboard. 
7. Exceeded Prime Flight customer service and safety standards. Carried out other duties as assigned.

Experience

7-10 Years

Level

Management

Education

Degree in Hospitality

Description :

1. Operated baggage tugs, conveyors, fork lifts, and other baggage and air freight handling equipment. Loaded and unloaded baggage.
2. Used trucks, forklifts, baggage carts, and conveyors to load aircraft in a safe and cautious manner.
3. Arrived and departed aircraft which provides a varying work schedule in accordance to the airlines flight schedule.
4. Greeted passengers, Verified tickets, Verified baggage, Apologized first if their was a problem with the passengers baggage, Answered passengers .
5. Maintained a friendly, positive attitude when dealing with distressed passengers and Relayed updates and information to passengers in a friendly.
6. Read and interpreted documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
7. Used Calm under pressure, Creative problem solver, Excellent communication skills and Persuasive speaker.

Experience

2-5 Years

Level

Executive

Education

Degree in Hospitality

Description :

1. Sorted incoming and outbound bags for flights. Ensured that they were properly marked and put them into carts then transferred to the proper place ready for pick up.
2. Used a grid sheet to report any baggage that was defective or late to a flight.
3. Ensured that luggage that was missed from Previous flights make the very next flight with no complications.
4. Used Microsoft excel, daily reports, team work,. Handled baggage claims from American Airlines.
5. Located luggage's for customers and file claim reports. In put luggage information into the system and mark it.
6. Verified information and making sure passenger is 100% satisfied with whatever I help with.
7. Helped passengers face to face in office to locate and retrieve lost baggage.

Experience

10+ Years

Level

Senior

Education

Degree in Hospitality

Description :

1. Made sure passengers had their bags, or filed a claim if their bags were delayed, picked up bags and put them in the system if the owner was not .
2. Assisted passengers whose baggage is mishandled, issue reports, trace and endeavor to restore the missing baggage to the rightful owner as soon as possible to achieve customer satisfaction.
3. Provided telephone support to customers, partner airlines and stations relative to baggage service issues.
4. Coordinated and arranged for safe transport of pets, organs, blood and perishable items.
5. Dispatched baggage that is left behind or received for transfer adhering to security procedures.
6. Developed solutions to baggage service inquiries and claim settlements.
7. Helped in concourse with gate, tickets, wheelchairs and airport information.

Experience

0-2 Years

Level

Entry Level

Education

Degree in Hospitality