A Benefit Account Manager is accountable for assisting the benefits clients and the benefits group account executives, and perform essential duties to the quality and service standards as required by the agency. Duties and responsibilities relating to the post are listed on the Benefits Account Manager Resume as – managing employee benefits administration, assisting current and new clients with benefits questions, claims, and billing issues; escalating issues to the appropriate level, managing and coordinating the pre-renewal and renewal process; assessing and determining client needs; organizing and participating as needed with client presentations; leading the process for plan enrollment including employee communication, and case submission; serving as a resource to clients for current market conditions, and maintaining documentation and system updates as needed.
The minimum qualification required includes – experience with employee benefits including group medical, dental, life, and other ancillary products; a good understanding of employee benefit plans, and regulations; and advanced skills. A degree in a relevant field is necessary.
Summary : Dedicated Benefits Account Manager professional with over 15 years of experience in all areas of Human Resources. I am looking for an opportunity that will add depth to my current skills, grant me exposure to new areas of HR as well as allow me to share my current knowledge and talents.
Managed Public Entity account services in Lake County with annual premiums exceeding $3.2M.
Designed innovative, cost-effective benefits plans for clients in collaboration with carriers.
Educated clients' employees about a wide range of benefits issues, including available resources, wellness programs, HIPAA, COBRA, ERISA, FMLA, and other programs.
Worked closely with clients to retain and deepen existing account relationships.
Served as client advocate, researching and resolving any claims, service, or billing issues and ensuring satisfaction.
Participated in monthly benefits department meetings to plan implementation of new service directives from Brown & Brown corporate HQ.
Expedited response to client communications and requests - consistently outperform client expectations and competitors in quality of service and responsiveness.
Experience
10+ Years
Level
Senior
Education
Vocational In Agronomy
Benefits Account Manager Resume
Headline : Strategic and tactical Benefits Account Manager professional with successful experience in moving strategy into action. Proven pro-active management partner in guiding the development of performance driven and customer focused organisations. Progressive and innovative leader with demonstrated effectiveness in providing vision, direction, and counsel.
Skills : Human Resources, Labor Relations,Compensation & Benefits, Project Management, Recruitment & Employment Management, Leadership Training & Development, Safety & Health, Ethics and Compliance, Organizational Development, and Reorganization & Culture Change,.
Description :
Coordinated and conducted open enrolment meetings for employers and employees.
Answered complex questions regarding policies and procedures that related to health and benefits.
Worked closely with the payroll department to ensure updated deductions, bonuses and terminations were processed accurately and timely.
Visited clients on a quarterly basis or as desired by client to ensure client satisfaction.
Updated and provided workers compensation posters to clients along with approved physicians.
Delivered and discussed new client first payroll/benefits for accuracy.
Maintained a current book of clients and received referrals.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Benefits Account Manager Resume
Objective : As a Benefits Account Manager, responsible for Developing new, innovative benefits to motivate employees, Developing and manage vendor relationships, Managing company's health insurance program, Managing company's 401(k) plan, Developing new reward programs to motivate sales and channel partners to achieve company goals.
Maintained, developed and grown client relationships by providing excellent customer service.
Interacted with client at both HR Manager and Executives.
Understood overall renewal objectives and requirements.
Developed relationships with insurance carriers and administrators.
Kept abreast of industry changes and communicate changes to clients.
Identified short and long term strategies to meet client's goals.
Reviewed employee benefits renewals for accuracy communicate any changes and financial impact to client.
Experience
2-5 Years
Level
Executive
Education
Vocational In Agronomy
Benefits Account Manager Resume
Headline : To secure a challenging opportunity where my excellent customer service skills, technical training, strong work ethic and dedication will be fully utilised, Create marketing materials for sales/channel partners to promote/sell new benefits, Providing training on newly developed benefits.
Managed all benefit issues within Al Purmort and all Al Purmort clients.
Quoted clients all lines of health coverage to match their needs.
Used Excel to create spreadsheet plans that showed key features of each plan compared to rates.
Diligently processed benefits for newly hired external and internal employees, Qualifying Event Changes and Annual Benefit Enrollments.
Worked closely with carriers on a daily basis regarding all lines of coverage.
Built relationships with each client to ensure their needs were met.
Entered commission statements for Agent into Tam system.
Experience
5-7 Years
Level
Executive
Education
GED
Benefits Account Manager Resume
Objective : A detail oriented, highly professional and resourceful individual with many years of experience in human resources, benefits administration, marketing, accounting and project management. An individual who consistently demonstrates highly organizational, technical, and interpersonal skills in a myriad of environments presently seeking a position where these skills will be fully utilized and further developed.
Skills : Microsoft Office Suite Of Products, Planning, Finacial.
Description :
Established a good working relationship with clients, appointed representatives, agents, carriers and consultants in order to retain clients.
Assisted with conducting enrollment meetings at client sites.
Created education materials and training for both internal and external clients on legislative updates.
Coordinated the renewal bid process and preparation of renewal presentation materials.
Facilitated rate finalization and carrier acceptance.
Prepared formal presentations to include rate comparisons, benefit schedules, carrier contingencies and supplemental exhibits.
Handled new group implementations for Self-Funded and Fully Insured Life, Health and Wellness programs.
Experience
0-2 Years
Level
Entry Level
Education
MS
Benefits Account Manager Resume
Headline : Benefits Account Manager professional with solid customer service and call center background; experienced in managing a sales team; operations team. Have successfully improved customer satisfaction through leadership and a management approach focused on action and results. A team player with excellent organisational, communication and problem solving skills.
Skills : Analytical, High Attention To Detail, Organisational Skills.
Description :
Completed regular, month end, and annual report analysis to find discrepancies while utilizing problem-solving and troubleshooting skills.
Assisted clients with interpreting data.
Effectively communicated internally and externally by consistently meeting customer service standards and skills requirements.
Assigned to complex projects, reflecting high levels of knowledge and areas of expertise.
Reviewed and researched invoice statuses and payments to ensure proper application and processing.
Delegated tasks, analysed department performance, and promoted efficiencies.
Provided guidance to clients to ensure compliance with IRS regulations.
Experience
5-7 Years
Level
Executive
Education
BA
Benefits Account Manager Resume
Objective : Highly motivated Benefits Account Manager for Health and Benefits Outsourcing Company. Results-oriented MBA graduate with keen analytical skills and strong attention to detail. Highly adept at translating strategy and analysis into concrete actions. Integral, productive and profitable leader and member of any team.
Skills : Lean/Six Sigma Yellow Belt, Vendor Management, C-Level Presentations, Benefit And Claim Data Analysis, Project Management, COBRA Administration, Benefit And Claim Data Analysis, Project Management, COBRA Administration Health And Wellness Programs, Relationship Management, File Management.
Description :
Provided analytical support by reconciling data for utilization trends, cost analysis, claims, provider, member, clinical and pharmacy data and present analyses to key C-Level decision makers.
Completely re engineered the company's quarterly reports package presented to clients and reduced the cost of each presentation package by 80% while improving quality and professional appearance.
Successfully implemented a new client prescription benefit plan customized with a new disease management and healthy employee initiative which was a new concept to MaxCare.
Implemented and directed project that took the company's prior authorization of medication procedures into digital age resulting in increased efficiency, better tracking and faster turnaround times while decreasing labor.
Supported clients daily managing their prescription benefit plans and adding value to the plan by understanding each organisation's needs with respect to their prescription benefit diversity and unique organisational culture.
Worked with Vice-President of Marketing to design and implement a new marketing plan that increased Rx Advantage sales by over 300%.
Analysed variances and trend changes in data, reporting and provide data to key decision-makers for both internal and external clients in support of Sales, Account Services, and Marketing departments.
Experience
2-5 Years
Level
Junior
Education
MBA In International Business
Benefits Account Manager Resume
Objective : To improve the worth of the company by continuously seeking new ways and processes to increase profitability wherever I am serving,Manage all benefit related aspects of HR including hiring, payroll services, etc, Ensuring compliance with federal regulations, Acting as a leader within the company .
Responsible as account manager for all agency group benefits including medical, dental, vision, life, disability, and worksite benefits.
In charged of service for individual medical, life, dental, disability, and Medicare supplement lines of coverage.
Facilitated employee meetings at group offices helping members understand rate increases and benefit changes.
Responsible for commission retrieval and reconciliation, as well as producer education, contracting, and license tracking.
Completely redesigned office procedures converting entirely paper office to paperless Initiated the creation of voluntary ancillary shelf-rate spreadsheets to be sent with each agent at employer meetings, resulting in increase of sales in those areas Increased agent profitability by implementing processes to transfer more service work to me.
Revamped the company's HIPAA training program to ensure that employees are compliant with the new Privacy Policies and Procedures enacted by the HITECH Act and ensured 100% no HIPAA violations.
Served as the point of contact for numerous companies by maintaining excellent performance and trust through relationship management.
Experience
2-5 Years
Level
Junior
Education
BS
Benefits Account Manager Resume
Summary : Highly-motivated Benefits Account Manager Professional trained in Health, Welfare and Life Benefits, Health Care Reform and Customer Resolution. Proficiently manage customer service, relationship building, claim resolution and benefits interpretation with strong project management, leadership, and communication abilities.
Skills : 2-15 Health, Life and Variable Annuity License.
Description :
Worked directly with internal and external sales teams to provide a high level of client support in response to service issues.
Gathered client census data, current/ renewal benefit rate information, claims experience, and any additional materials to prepare Requests for Proposals (RFPs).
Provided Benefit Servicing which includes answering and clarifying plan structures, and claim resolution.
Analysed proposals received to determine benefit structure, rating position, and budgeting.
Finalised and maintain client and carrier spreadsheets in accordance with internal requirements and client requests.
Prepared, coordinated and conducted enrolment material and meetings as necessary.
Coordinated Administrative Implementation with carriers and participate in installation meetings.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Benefits Account Manager Resume
Headline : Benefits Account Manager is responsible for obtaining new renewal corporate personal agent licenses with department of insurance, Responding to client claims / service issues, Processing terminations, enrolments billing issues as needed, Developing relationship with carrier representatives act as liaison in new group installation.
Built strong relationships through amazing customer service.
Worked with our key relationships and grow additional opportunities with day to day account management.
Worked on existing leads provided to execute new shipper relationships.
Met and exceeded sales quotas quarter over quarter.
Supported your teammates within sales, operations, capacity to develop winning solutions to grow partners assigned in with your team.
Developed, expanded your sales path with a leading digital logistics company.
Provided exceptional brand leadership and drive project management to ensure deliverables are produced on time, on budget, and the client experience exceeds expectations.
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