A Benefits Counselor manages the company’s employee group benefit and retirement programs. Typical duties listed on the Benefits Counselor Resume include the following – educating employees about medical, vision, life and disability benefit plans; facilitating resolutions pertaining to insurance claims and coverage; serving as primary source to staff on various benefit issues, delivering presentation and conducting workshop for union members, assisting field staff in negotiations; and establishing indispensable relationship with community social services.
A well-drafted resume mentions the following skills and abilities – knowledge of medical insurance plans, proficiency with MS Office suite and other related programs, the ability to explain complex concepts in simple terms, and immense experience in various lines of benefits program including health, accident, life insurance, employee compensation and so on. A Bachelor’s degree in human resources is a must, though some companies expect Master’s qualification from their applicants.
Objective : Dynamic Benefits Counselor with two years of experience in guiding employees through complex benefit programs. Skilled in delivering clear information on health, dental, and retirement plans to enhance employee understanding and satisfaction. Committed to resolving inquiries efficiently while ensuring compliance with policies. Eager to leverage expertise in a supportive role that prioritizes employee well-being.
Skills : Attention To Detail, Customer Service Management, Customer Service, Communication Skills
Description :
Provided expert guidance on employee benefits programs and options.
Coordinated with internal departments for the creation of Personnel Notification Forms to fill vacancies efficiently.
Served as a liaison between the Houston office and Corporate Headquarters for job justification approvals.
Responded to job classification inquiries, performed audits, and assisted managers with employee reclassifications.
Presented health and financial benefits packages during weekly new hire orientations, ensuring comprehensive understanding.
Facilitated new hire orientations in collaboration with the Houston office and Corporate Headquarters.
Conducted annual open enrollment seminars, presenting group health plan benefits and changes to employees.
Experience
0-2 Years
Level
Entry Level
Education
B.S. HR
Associate Benefits Counselor Resume
Objective : Passionate Benefits Counselor with 5 years of experience in assisting employees with diverse benefit programs. Expertise in clearly communicating health, dental, and retirement options, ensuring employees make informed decisions. Proven track record in resolving inquiries and promoting compliance. Ready to utilize strong interpersonal skills to enhance employee satisfaction and support organizational goals.
Supported applicants in navigating Adult Basic Health Insurance, CHIP, and Medicare/Medicaid processes.
Experience
2-5 Years
Level
Junior
Education
B.S. HRM
Benefits Counselor Resume
Headline : Accomplished Benefits Counselor with over 7 years of experience supporting employees through intricate benefits programs. Adept at communicating health, dental, and retirement options, ensuring clarity and compliance. Proven ability to address inquiries effectively and enhance employee satisfaction. Looking to apply my expertise in a dynamic environment that prioritizes employee welfare.
Hosted and managed call centers for GE's benefits enrollment, providing comprehensive support to employees.
Guided GE employees through benefits eligibility and program details, ensuring transparency and understanding.
Delivered expert counseling on all aspects of employee benefits, including health, dental, and retirement plans.
Oversaw the benefits enrollment process, verifying eligibility and resolving complex employee issues efficiently.
Trained peers in customer service best practices, fostering a culture of empowerment and responsiveness.
Provided precise and actionable information in response to diverse customer inquiries, enhancing service quality.
Achieved mastery of customer service protocols, ensuring adherence to established timelines and procedures.
Experience
5-7 Years
Level
Management
Education
B.S. in BA
Assistant Benefits Counselor Resume
Objective : Dedicated Benefits Counselor with two years of experience in assisting employees with comprehensive benefit plans. Proficient in explaining health, dental, and retirement options to enhance employee engagement. Focused on delivering exceptional service while ensuring adherence to policies and regulations. Looking to contribute my skills in a dynamic environment that values employee support.
Skills : Benefits Administration Software, Conflict Resolution, Team Collaboration, Time Management, Organizational Skills, Data Analysis
Description :
Answered over 800 incoming inquiries regarding plan administration, eligibility, and enrollment processes.
Collaborated with healthcare advocates to facilitate concurrent review cases, ensuring timely clinical evaluations.
Verified medical procedures with providers to assist in the medical review process.
Conducted pre-certification checks for eligible members, ensuring compliance with guidelines.
Interacted with HR departments, insurance carriers, and third-party administrators to resolve participant issues.
Served as a Subject Matter Expert for seasonal employees, providing guidance and support.
Maintained accurate records and documentation for all interactions to support compliance efforts.
Experience
0-2 Years
Level
Entry Level
Education
B.S. in BA
Benefits Counselor Resume
Summary : Seasoned Benefits Counselor with a decade of expertise in navigating complex employee benefit programs. Proficient in conveying essential information regarding health, dental, and retirement benefits, ensuring employees are well-informed. Committed to enhancing satisfaction through effective communication and problem resolution. Aiming to drive positive outcomes in a role dedicated to employee welfare.
Skills : Interpersonal Communication, Client Relationship Management, Research Skills, Training And Development, Emotional Intelligence, Decision Making
Description :
Served as the primary subject matter expert on employee benefits, addressing inquiries from staff and retirees with comprehensive research and timely solutions.
Facilitated the retirement process, including guidance on Defined Benefit and Defined Contribution 401a Pension Plans.
Assisted in annual plan design, communication strategies, and system modifications to enhance employee understanding.
Acted as the key point of contact during network mergers, managing communication and onboarding for affected employees.
Coordinated the annual Paid Time Off (PTO) electronic allocation process, ensuring compliance and accuracy.
Oversaw team members during audits, providing necessary research and support.
Executed system manipulations and processed official downloads for all eligible network employees.
Experience
7-10 Years
Level
Senior
Education
B.S.B.A.
Junior Benefits Counselor Resume
Objective : Motivated Benefits Counselor with 5 years of experience in assisting employees with diverse benefits programs. Proficient in delivering comprehensive information on health, dental, and retirement plans to facilitate informed decision-making. Dedicated to enhancing employee satisfaction through effective communication and problem resolution in compliance with regulations.
Skills : Data Management, Detail Oriented, Collaborative Problem Solving, Analytical Skills
Description :
Provided expert guidance on various employee benefits, including healthcare, retirement, and disability plans.
Served as a key resource for employees, addressing their questions and concerns regarding benefits programs.
Ensured compliance with applicable laws and regulations governing employee benefits.
Analyzed benefits costs and collaborated with insurance providers to optimize program offerings.
Developed and maintained documentation for benefits policies and procedures.
Facilitated benefits enrollment sessions, enhancing employee understanding of their options.
Monitored changes in legislation affecting employee benefits and communicated updates to staff.
Experience
2-5 Years
Level
Junior
Education
B.S. HR
Benefits Counselor Resume
Summary : With a decade of experience as a Benefits Counselor, I specialize in guiding employees through intricate benefit programs. My expertise lies in effectively communicating health, dental, and retirement options, ensuring compliance and fostering employee satisfaction. I am dedicated to resolving inquiries promptly and enhancing overall employee engagement, aiming to contribute positively to organizational goals.
Skills : Benefits Software Proficiency, Cultural Competence, Coaching Skills, Client Advocacy, Negotiation Skills, Training Skills
Description :
Engaged with uninsured individuals to gather current demographic data for enrollment in affordable health plans.
Conducted one-on-one sessions to educate patients on available coverage options.
Analyzed statistics on billable and non-billable services for executive oversight.
Managed appointment scheduling and patient flow during operational hours.
Processed co-pays, deductibles, and balanced daily financial records.
Secured insurance authorizations for medical procedures as directed by physicians.
Provided administrative support to physicians, significantly reducing patient wait times.
Experience
10+ Years
Level
Senior
Education
B.S. in HS
Lead Benefits Counselor Resume
Headline : Accomplished Lead Benefits Counselor with over 7 years of experience guiding employees through comprehensive benefits programs. Expertise in delivering clear, compliant information on health, dental, and retirement options to enhance employee understanding and satisfaction. Proven ability to resolve inquiries efficiently and lead initiatives that support employee well-being.
Skills : Active Listening, Quality Assurance, Feedback Delivery, Networking Skills, Interpersonal Skills, Data Entry
Description :
Developed and delivered benefits orientation sessions for staff.
Conducted weekly presentations for new employees, utilizing HRMS PeopleSoft to effectively communicate benefits information.
Gained in-depth knowledge of payroll administration and its impact on benefits.
Created a detailed matrix documenting allowable mid-year benefits changes, aligning with government regulations.
Advocated for the development of formal policies and procedures, leading research efforts and documentation initiatives.
Mentored and trained new benefits counselors, establishing a comprehensive training program to enhance team performance.
Maintained a strong focus on attention to detail, ensuring timely and accurate information delivery to employees.
Experience
5-7 Years
Level
Management
Education
B.S. HR
Benefits Counselor Resume
Summary : Experienced Benefits Counselor with a decade of proficiency in navigating intricate benefits programs for diverse employee populations. Expert in clearly communicating health, dental, and retirement options while ensuring adherence to regulations. Committed to fostering employee satisfaction through effective problem resolution and comprehensive support, aiming to enhance organizational success.
Provided comprehensive information on benefits, claims, and policy issues across all voluntary products.
Assisted customers in resolving complex issues, ensuring thorough documentation.
Conducted enrollment meetings with worksite managers, effectively managing time constraints.
Evaluated employee feedback to improve benefits offerings.
Managed benefits-related documentation and record-keeping.
Selected for enroller bonuses multiple times for outstanding contributions.
Maintained a superior quality rating on the Business Quality Index, consistently exceeding performance goals.
Experience
7-10 Years
Level
Management
Education
BSHRM
Benefits Counselor Trainee Resume
Objective : Enthusiastic Benefits Counselor Trainee with two years of experience in providing support for employee benefits programs. Adept at simplifying complex health, dental, and retirement options to enhance understanding and engagement. Passionate about assisting clients in navigating their benefits effectively while ensuring adherence to policies. Excited to contribute to a team focused on employee welfare.
Provided comprehensive support in medical and voluntary benefits coverage.
Delivered counseling services related to medical benefits, clarifying options for clients.
Facilitated group enrollments and educated clients on worksite insurance benefits.
Explained complex wellness plan features to clients, enhancing their understanding.
Maintained accurate client records in electronic databases, ensuring data integrity.
Promoted indemnity products and family coverage plans to potential clients.
Assisted in developing informative materials to aid clients in benefits selection.
Experience
0-2 Years
Level
Entry Level
Education
B.S. in BA
Benefits Counselor Resume
Objective : As a Benefits Counselor with two years of experience, I excel in guiding employees through the intricacies of benefit programs. My focus is on delivering clear, actionable insights regarding health, dental, and retirement options, ensuring compliance and enhancing employee satisfaction. I am committed to fostering a supportive environment that prioritizes effective communication and problem resolution.
Skills : Benefits Communication, Report Generation, Persuasion Skills, Problem Analysis, Client Relationship Building
Description :
Facilitated clear communication of benefits to employees, enhancing understanding and engagement.
Maintained strong relationships with brokers while being licensed in multiple states.
Managed over 80 accounts effectively within the first two years of employment.
Assisted clients with eligibility inquiries related to Medicare, Medicaid, and retirement benefits.
Provided guidance on private benefit programs and community-supported services.
Handled inbound calls, explaining benefits and features of FSAFEDS, and processed claims.
Achieved a high close ratio for applicants interviewed, contributing to successful placements.
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