A Bilingual Account Representative manages assigned client accounts, in English and a foreign language. Essential duties listed on the Bilingual Account Representative Resume are – acting as the main point of contact for all assigned customers; negotiating contracts and handling paperwork; following up regularly after closing the sales to ensure client satisfaction, responding promptly to customers’ queries, passing on issues to account managers when needed, presenting new or additional products and services to customers; approaching prospective clients through cold-calling, email to meet sales targets, and sending sales reports to the management.
The ideal candidate for this role should showcase on the resume – foreign language knowledge, strong communication skills, interpersonal skills, customer service orientation, attention to detail; strong negotiation skills, assertiveness and confidence, and the ability to work under pressure. A high school diploma or GED will be often seen on resumes.
Summary : Over 10 + years experience in Customer Service skills and Collections 1st 3rd Party. Great attentive listening skills and I speak Spanish fluently/ Bilingual. I am interested in joining a company in which I can help others as well as exercise the skills and knowledge I already have. Eager to learn more and want a stable position with a growing company.
Skills : Microsoft Office, Rev Cycle Pro, Multi-Tasking.
Description :
Took payment over the phone.
Negotiated with debtors and handled disputes as well.
Provided bilingual account customer service for Visa and MasterCard account holders with First National Bank of Omaha, Nebraska.
Assisted with billing explanations, detailed itemisation on statements, store credits and authorisation, application acceptance, and customer.
Monitored, developed, managed, and mentored new arrivals to ensure 100% customer satisfaction.
Formatted customer payment schedule to guarantee.
Monitored, developed, managed, and mentored new arrivals to ensure 100% customer satisfaction.
Experience
10+ Years
Level
Senior
Education
GED
Bilingual Account Representative Resume
Objective : To obtain a Bilingual Account Representative position with a reputable firm within the customer service field. Dynamic and creative with experience in administration, marketing, promotions, public relations, and management. Detail-oriented, organised and problem solving skills. Computer knowledge (Microsoft Office, Windows, Publisher), cash handling, Bilingual (Spanish oral and written), payroll and sales experience.
Skills : Computer Skills, Communication Management.
Description :
Handled inbound calls regarding Verizon Wireless customers to setting up payment arrangements and help them on payment processing.
Provide customer satisfaction and create solutions in a fast, but polite and friendly manner.
Taken payments by electronic check and mayor credit/debit cards, transferred calls to another specialist department if customer needed specific details on plans, bill, closed or deactivated accounts, and technical support.
Formatted customer payment schedule to guarantee .
Followed procedures and guidelines inside company to comply with client expectations.
Ensured that all incoming calls received quality customer service to ensure that the clients were satisfied with the service received on the call.
Utilised available skip tracing techniques to locate customers.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Bilingual Account Representative Resume
Headline : Bilingual Account Representative Professional ( English / Spanish ) Challenging, rewarding position within a solid, progressive organisation that best uses my experience and training, with opportunity for personal and professional development. Excellent interpersonal communication and customer service skills. Strong, consistent service-orientation, resulting in significant referrals.
Skills : Communication Skills, Problem-Solving, Organisational Management.
Description :
Assisted Hispanic customers with mortgage payments and closing out of mortgage loans.
Completed assorted related paperwork for loan payment and loan closings.
Worked with clients to obtain the appropriate data to obtain loan commitments and approvals.
Responsible for running nightly jobs and monitoring 50 or more servers.
Printed of nightly reports and checks to distribute to the correct departments.
Able to troubleshot and fix problems when people called the help desk.
Arranged for debt repayment and establish a repayment plan.
Experience
5-7 Years
Level
Executive
Education
GED
Bilingual Account Representative Resume
Objective : Seeking a Bilingual Account Representative position that will utilise strong data entry skills, knowledge in computer applications and programs such as Microsoft office, and experience in accounts payable and receivable as well as good listening and problem solving skills; and bilingual experience in customer service and administrative office support in business, medical, and call center settings.
Skills : Microsoft Word, Sap, Transportation, Microsoft Outlook, Microsoft Access, CRM, AS 400.
Description :
Received incoming calls and also making calls to patient answering their questions and making sure their application for medical assistance is as complete as it could be.
Called insurance companies to verify their policy is active.
Scheduled and confirmed appointments.
Mailed notices for missing information and send for wage verification's.
Sent for verification of resources.
Spent time screening un-insured patients for potential Medicaid/Sooner care and SSI/SSDI benefits.
Completed all required paperwork, forwarding it to appropriate government and/or state entity, then following up with government agencies on patient behalf to see the case through to completion.
Experience
2-5 Years
Level
Executive
Education
MS
Bilingual Account Representative Resume
Headline : Bilingual Account Representative is responsible for Identifying competitive price points for all products available to our customers, Developing pricing strategies for new products or new markets, Working with internal teams to analyse market penetration issues within a given country or geographic area, Working closely with external partners (such as suppliers) to analyse market penetration issues within a given country or geographic area.
Skills : Windows, Customer Service, Data Entry, Computer , Filing, Fax, General Office , Negotiation, Outlook, Problem Solving, Sales, Spanish.
Description :
Responsible for the efficient telephone collection of severely delinquent business and resident debtors accounts.
Effectively gathered and verified account information, skip-trace, sort, schedule, contact and negotiate payment arrangements.
Responsible for all Bi-lingual accounts in the office.
Prepared sales and quotation status reports.
Effectively managed a high-volume of inbound and outbound calls.
Negotiated payment arrangements with customers to pay outstanding debts.
Defined and implemented sales strategies to grow revenue.
Experience
5-7 Years
Level
Executive
Education
G.E.D
Bilingual Account Representative Resume
Headline : A skilled communicator and able to maintain cultural sensitivity. I am able to establish rapport with members of diverse groups to promote team cohesiveness. Strategic-relationship building, attentive listening, problem solving and customer service are very important to me. Providing support to all customer queries in two languages is one of my assets, including fluent Spanish.
Skills : Exceptional, Analytical/Research , Computer/Technical Literacy, Fluent In Two Languages, Leadership/Management , Communication .
Description :
Worked with account managers and senior leaders to develop product offerings for new markets.
Developed a relationship with key accounts (such as major retailers, eCommerce).
Supported the companys social media presence and other digital marketing efforts.
Monitored trending trends in product categories (such as mobile phones, eCommerce).
Communicated effectively on social media platforms such as Twitter, Facebook, Instagram, or YouTube (e.g., using relevant hashtags).
Provided personalised service to our clients.
Answered questions as needed.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Bilingual Account Representative Resume
Objective : To succeed in an environment of growth and excellence in a job which provides me with satisfaction and self-development, so that I am able to excel in my field through hard work, research, skills and perseverance.
Provided excellent customer service through all interactions with our clients.
Followed up on any outstanding requests or concerns within a timely manner.
Assisted clients in preparing for future purchases through research and recommendations.
Evaluated current financial situation of the client.
Ensured that all services are provided in a timely manner.
Ensured client satisfaction is achieved by providing quality products at fair prices.
Experience
2-5 Years
Level
Executive
Education
MS
Bilingual Account Representative Resume
Headline : Bilingual Account Representative is responsible for Providing technical support and education to customers via phone, webinars, and email, Providing onsite technical support via phone, webinars and email, Working with partners to set up sales meetings with potential customers, Negotiating pricing for services in person or over the phone with local representatives from multiple vendors.
Promoted the companys brand in a positive and professional way.
Conducted research to determine customer needs and provide appropriate solutions to meet those needs.
Provided technical support, including help desk support, troubleshooting, and software installation/configuration issues.
Worked with sales, engineering, marketing and operations to build strong relationships with customers.
Established good working relationships with internal departments such as finance, HR and legal.
Worked closely with marketing to develop a strong brand image that will engage the customer base.
Communicated effectively with external partners and vendors to negotiate best prices for the companys products and services.
Experience
5-7 Years
Level
Executive
Education
MS
Bilingual Account Representative Resume
Objective : Bilingual Account Representative is responsible for Supporting customers through any ongoing issues with their devices or software, Ensuring that all technical needs are met and that all conditions are met for any future service request, Providing proactive communication of products and services to customers.
Worked with internal marketing team to improve customer experience by identifying and communicating the benefits of new product introductions.
Helped build brand awareness through social media.
Worked with external marketing team to help establish new business relationships and grow existing ones.
Drived close working relationships with key account executives, suppliers, distributors, and other partners to develop new business opportunities.
Supported the sales team in all aspects of the sales process including referral, nurturing, call center support and sales process automation.
Provided support to all departments within the company on a 24/7 basis.
Experience
2-5 Years
Level
Executive
Education
MS
Bilingual Account Representative Resume
Headline : Bilingual Account Representative is responsible for Assisting with establishing pricing and product positioning, Assisting with developing a comprehensive sales proposal including all of the necessary materials as well as a detailed budget, Providing technical support to customers in their interactions with our products through phone calls, emails and onsite visits, Developing messaging for current products and new products to meet customer needs.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
