Bilingual Customer Service Representative Resume
Objective : An experienced Customer Service Representative; That when it comes to a Career or Job I am very diligent and efficient. I can speak fluently well advanced in both English and Spanish. At times working as Customer service rep. I know I can ensure to contribute to accelerate the rhythm of challenges in and outside of my career/job.
Skills : Customer Service Skills, Computer Skills, Multi-task,.
Description :
- Identifies, researches, and resolves customer issues; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance in all situations.
- Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
- Writes notes clearly and informatively; Edits work for spelling and grammar; Documentation to follow clients guideline; Able to read and interpret written information.
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Meets clients' specific quality standards.
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Experience
0-2 Years
Level
Entry Level
Education
Medical Billing
Bilingual Customer Service Representative III Resume
Summary : Polished, conscientious professional with over 10 years in Customer Service at fast-paced companies. Extensive experience in project management, time-management, team development and problem-solving. An understanding, loyal, and flexible individual with excellent interpersonal skills. Special skills include fluency in Spanish, training, detail-oriented and leadership.
Skills : HTML5, CSS3, JavaScript, PHP, MySQL, JQuery, JSON, Bootstrap 3.
Description :
- Handled technical troubleshooting for all Kohler, Sterling and Robern products while providing world class customer service.
- Responsible for the timely documentation, escalation (if appropriate), resolution and closure of service request tickets.
- Selected Contributions: Strong focus on first call-resolutions.
- Frequently exceeds quality monitoring expectations.
- Handled 60+ technical calls daily and consistently meets high service standards.
- Membered of a small team of bilingual agents.
- Selected to assist Robern customers during the integration of Robern customer service into the Kohler Kitchen and Bath customer service.
Experience
7-10 Years
Level
Management
Education
Diploma
Sr. Bilingual Customer Service Representative Resume
Summary : To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new skills and I have the ability to learn concepts quickly.
Skills : Fully bilingual, Microsoft Word, Excel, PowerPoint, Outlook, Access, Medical terminology.
Description :
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time frames.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up to date records at all times.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Built customer loyalty by placing follow up calls procedures and quality assurance measures.
- Developed process improvement to enhance efficiency and effectiveness of inter-department call center operations.
- Properly directed inbound calls in phone queues to improve call flow.
Experience
10+ Years
Level
Senior
Education
Cosmetology
Bilingual Customer Service Representative/Order Processor Resume
Summary : To obtain a position with a progressive company with unlimited potential utilizing my experience to positively contribute to the company.
Skills : Excellent people skills Ability to adapt quickly Problem.
Description :
- Instruct clientele how to utilize their benefit and insurance products offered by their financial institutes.
- Play an integral part in meeting team goals and constantly strive to exceed department expectations Provide billing information and assist in enrolling clients into new insurance or benefit products.
- Service and resolve inbound escalated calls.
- Help fellow agents locate customer information efficiently and provide information on any client updates.
- Assist new hires in getting familiar with product knowledge and guide them with any service call inquiries.
- Acquired vast knowledge on multiple products serviced and have become versatile to meet business needs.
- Became certified with company certification as an Quality Assurance Analyst.
Experience
10+ Years
Level
Senior
Education
Management Leadership
Bilingual Customer Service Representative II Resume
Summary : To provide patients with the utmost comfort, respect, and care possible. To ensure families that this home is a safe haven for our patients and their loved ones. Reassuring both our patients and families that they will be cared for with the love and tenderness that is due to them for the struggles they incurred while caring for their children and grandchildren in their younger years. Through God all things are possible.
Skills : Bilingual, Computer Literate, Team Player, Team Leader.
Description :
- Effectively managed high volume inbound and outbound calls.
- Addressed customer complaints sympathetically, politely, and professionally.
- Exceeded the expectation for overtime and metric requirements.
- Managed team when supervisor was not around by providing real time metrics for improvement.
- Accomplishments Ability to earn and give respect while covering for supervisor during her absence.
- Ability to hold authority and control of agents (metric wise).
- Skills Used Efficiency, Effectiveness, Time management, Ability to improve metrics, Motivation.
Experience
7-10 Years
Level
Management
Education
Diploma
Bilingual Customer Service Representative I Resume
Objective : Self-starter and detail oriented -Quick and efficient learner. Microsoft Office/word, Excel, Power Point -Homebase, AS400 skilled. Excellent customer service provider positive attitude. Knowledgeable in operating policies, procedures and practices. Ability to adapt quickly to change. Works well in a team environment.
Skills : Fluent in Spanish, Customer Service.
Description :
- Respond and service customer inquiries to provide respectful, knowledgeable, helpful, and convenient service for customers for all aspects of automotive finance for Retail Contract and Lease products.
- Effectively use systems, processes and tools for customer servicing.
- Comply with all HCA operating policies and procedures as well as the company's Zero Tolerance Policy with regard to information safeguards, ethics and harassment.
- All other duties as assigned.
- Ability to service customers while keyboarding with minimum speed of 40 words per minute.
- Outstanding interpersonal and communication skills Demonstrated problem solving ability.
- Service both English/Spanish clients.
Experience
2-5 Years
Level
Executive
Education
Associate of Science
Jr. Bilingual Customer Service Representative Resume
Objective : Able to balance active listening, problem solving and excellent customer service skills. Adaptable to rapid changes in the workplace. Able to prioritize, exercise judgment and make decisions to promote a smooth workflow in a deadline-oriented environment.
Skills : Fluent Spanish and ASL, Coordinating Skills.
Description :
- Managed incoming calls from customers regarding their account status and gas bills in a fast-paced workplace by using multiple simultaneous PC applications.
- Answered inquiries from current and potential customers.
- Supervised enrollments, service discontinuation and account management.
- Resolved billing issues and complaints, processed and posted payments to accounts.
- Negotiated and implemented pay plans for customers in collections.
- Coordinated calendaring and scheduling of orders for installation, disconnection and other service changes.
- Accurately documented transactions and updated client and account information.
Experience
0-2 Years
Level
Entry Level
Education
General Education
Bilingual Customer Service Representative(SPANISH) Resume
Objective : Looking for a Medical Coding and Billing position within the medical industry where I will be able to use my knowledge of diagnosis and procedure coding in order to orchestrate a smooth flow of operations.
Skills : English / Spanish Bilingual, Medical Terminology, Clinical Pathology, Medical Billing And Reimbursement, Pharmacology, CPT, HCPCS, ICD-10 Coding, Organization Skills, Complaint / Dispute Resolution, Microsoft Office Suite, Time Management, Keyboarding 42 WPM 10-key - 11000 Kph.
Description :
- Listen attentively to caller needs to ensure a positive customer experience.
- Provide information about various products and services Process new orders and respond to inquiries about existing orders.
- Convert cancellation calls utilizing customer retention strategies.
- Engage with customers to identify financial service needs and determine appropriate offerings.
- Prepare proposals, forms, and service agreements.
- Determine appropriate charges, collect payments, and make billing arrangements.
- Keep detailed records of customer interactions, transactions, inquiries, complaints, comments, and actions taken.
- Ensure appropriate changes were made to resolve customers' problems.
Experience
2-5 Years
Level
Executive
Education
Medical Billing
Bilingual Customer Service Representative(English/French) Resume
Objective : Customer service professional with strong communication and leadership skills. Consumer advocate with the ability to resolve sensitive personal financial matters in a non-judgmental manner. Team member devoted to building strong relationships with customers, management and peers.
Skills : Typing, Administration, Translating, Customer Service, spanish, outlook,.
Description :
- Assists clients in issues regarding their financial situation.
- Actively listen to new clients to assist them in determining their needs regarding Counseling and Education.
- Provide advocacy on behalf of clients to Creditors and Lenders.
- Provide support to consumers regarding daily financial needs.
- Other responsibilities: Proficiently handle 7 phone line system and schedule appointments.
- Maintain and service existing client base of over 350 clients, including follow up Accurately and consistently document client information into operating systems.
- Work closely with creditor services staff and accounting to assure that client base is adequately serviced and issues are fully resolved.
Experience
2-5 Years
Level
Junior
Education
Data Processing
Lead Bilingual Customer Service Representative Resume
Headline : To acquire a position that has potential for growth where I can benefit the organization by utilizing my skills and abilities to their maximum potential.
Skills : Bilingual, Supportive Skills.
Description :
- Handle customer inquires, complaints, and service questions Locate resources for problem resolution and design best option solutions.
- Handle and document all account maintenance.
- Maintaining excellent customer service by averaging 90% quality level scores.
- Issue account credits when applicable.
- Mange high-level workload with a deadline driven environment.
- Offline Support Specialist Handle customer inquires, complaints, and service questions Locate resources for problem resolution and design best option solutions.
- Handle and document all account maintenance.
- Maintaining excellent customer service by averaging 90% quality level scores.
Experience
5-7 Years
Level
Consultant
Education
Diploma
Bilingual Customer Service Representative/Executive Resume
Objective : Customer Service Representative (CSR) is responsible for the overall customer experience, including all aspects of providing customer service, training customers, and handling complaints.
Skills : Customer Service, Computer Skills, Communication, Microsoft, Marketing, Sales.
Description :
- Provided efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.
- Maintained sincere interest in providing stellar customer care.
- Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
- Exercises independent thinking in meeting customer expectations.
- Ability to process information quickly and accurately.
- Ability to handle routine customer transactions.
- Ability to work under time constraints.
- Ability to understand and apply new concepts.
Experience
2-5 Years
Level
Executive
Education
Diploma
Bilingual Customer Service Representative/Processor Resume
Headline : To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people & secure a position with a well-established company with a stable environment that will lead to a lasting relationship & enable me to move up within the company. Summary of Qualifications & Skills Profound ability to communicate effectively, both orally and in writing.
Skills : Excellent customer service skills, Resraching Skills.
Description :
- Taking inbound calls to handle customer inquiries, complaints, billing questions and process payments.
- Processing request for address changes, reporting cards lost or stolen or damaged and having new cards issued out to cardholders.
- Providing accurate information to the cardholders regarding their accounts and standing status.
- Research accounts in order to determine the source of problematic authorizations and assists with manual processing and removal of authorizations when needed.
- Making outbound calls as necessary for follow-ups and/or for resolved issues.
- Respond to emails from cardholders in a timely manner submitted online through card services website.
- Taking inbound calls from Clients (Financial Institution Representatives) regarding account information and making changes to credit card accounts in accordance with established policies and procedures.
- Assisting peers with account questions and resolving issues with accounts or requests.
Experience
5-7 Years
Level
Consultant
Education
Cosmetology
Sr. Bilingual Customer Service Representative Resume
Summary : To obtain a position, utilizing work experience and training in administration and support, effective communication, and analytical and critical thinking skills.
Skills : Microsoft Office, Planning Skills.
Description :
- Intake of unemployment applications, file additional claims and/or reopen existing claims.
- Assist callers with questions, concerns and/or corrections.
- Process and adjudicate claims utilizing agency policies and procedures and applicable laws to make determinations.
- Interview claimants to determine eligibility criteria and/or job searching skills.
- Independently investigate unemployment fraud while traveling to various locations to conduct interviews with claimants, employers, witnesses and other interested parties.
- Relieve Supervisor in training newly hired and/or co-workers in Unemployment Policy & Procedures.
- Review business records including payroll, financial, disbursements and assets.
- Operated SAVE program via U.S.
Experience
10+ Years
Level
Senior
Education
BA
Bilingual Customer Service Representative(French) Resume
Summary : Responsible for Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and welcoming feedback; Contributing to building a positive team spirit; Putting success of team above own interests; Supporting everyone's efforts to succeed.
Skills : Micrsosoft QuickBooks, Microsoft Office.
Description :
- Deliver world class customer service and build customer satisfaction and loyalty.
- Provide effective and timely resolution of a range of customer inquiries.
- Strive for one-call resolution of customer issues.
- Complete ongoing training to stay abreast of product, service and policy changes.
- Strike a positive and cooperative tone with both customers and coworkers.
- Demonstrate best judgment in the disbursement of adjustments and credits.
- Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
- Handled a high influx of inbound calls within a dynamic call center environment, managed multiple priorities and maintained effective results in a quota driven workplace.
Experience
7-10 Years
Level
Management
Education
Certificate
Bilingual Customer Service Representative Resume
Objective : Highly qualified professional with strong background in working with and supporting a wide variety of professionals at all organizational levels. Well versed in developing and managing relationships with high profile customers as well as general consumers and businesses. Ability to negotiate and increase revenue through creating opportunities based on customer's needs. Consistently performed at a high level with the ability to accomplish key objectives in a timely and cost effective manner while balancing the needs of the business.
Skills : Microsoft Powerpoint, Managing Skills.
Description :
- Listened and responded appropriately in all interactions with consumers to establish rapport while performing a full range of customer service and technical support functions.
- Communicated complex and technical answers clearly and concisely, adjusting language to facilitate customer comprehension.
- Efficiently utilized tools and resources on every call to make effective recommendations to customers.
- Successfully positioned solutions that increased the value of the customers' wireless experience.
- Recognized bells of churn; ensured that network and device experience met brand expectations and lead to customer loyalty.
- Demonstrated and modeled to others a commitment to VZW code of conduct and business guidelines in all areas of work.
- Promoted to a Quality Assurance Coordinator based upon advanced call quality and while receiving perfect call audits on several occasions.
Experience
2-5 Years
Level
Executive
Education
Diploma
