The duty of a Bill Collector is to notify customers about their debts and identify ways to collect payments. The job description varies from company to company, but the Bill Collector Resume lists the following common tasks – locating and notifying customer about their debts, managing incoming and outgoing calls, collecting payments through debit cards, credit cards and checks; reviewing customer accounts, answering questions, negotiating and resolving disputes and offering credit advice to customers if needed.
Candidates to succeed in this profession should use their customer service skills and analytical thinking abilities to collect debts. Employers typically hire those possessing the following skills – math skills to calculate payment amounts and dues; strong negotiation skills, data entry knowledge, and strong speaking skills. While a high school diploma or GED is mandatory, possessing previous collection experience will be preferable.
Objective : Focused and results-oriented Bill Collector with 2 years of experience in debt recovery and customer engagement. Proven ability to negotiate payment arrangements and maintain positive client relationships. Committed to achieving collection goals while ensuring confidentiality and compliance with regulations.
Skills : Communication Skills, Negotiation Skills, Attention To Detail, Problem Solving
Description :
Reviewed and processed customer accounts to ensure accurate billing and payment records.
Utilized dialer systems to maximize outreach and meet monthly collection targets.
Negotiated payment arrangements with customers, ensuring timely follow-up and satisfaction.
Maintained detailed records of interactions and resolutions for compliance and reporting.
Conducted skip-tracing to locate and engage with delinquent customers.
Developed and implemented improved procedures for account management.
Trained junior staff on effective collection strategies and customer service protocols.
Experience
0-2 Years
Level
Entry Level
Education
AABA
Healthcare Bill Collector Resume
Objective : Accomplished Healthcare Bill Collector with 5 years of experience in managing collections within the healthcare sector. Skilled in negotiating payment plans and fostering relationships with patients while ensuring compliance with industry regulations. Driven to enhance recovery rates and improve patient satisfaction through effective communication and problem-solving.
Skills : Advanced Organizational Skills, Patient Account Management, Effective Communication Skills, Proficient In Microsoft Office Suite, Negotiation And Persuasion Skills
Description :
Collected and analyzed patient account data to identify overdue payments and initiate recovery actions.
Engaged with patients via phone and in-person to discuss payment options and resolve billing inquiries.
Maintained accurate records of payment arrangements, ensuring compliance with healthcare regulations.
Developed and implemented strategies to improve patient communication and increase collections.
Collaborated with healthcare providers to resolve billing discrepancies and enhance patient satisfaction.
Utilized billing software to track payments and update account statuses efficiently.
Trained junior staff on best practices in debt collection and compliance standards.
Experience
2-5 Years
Level
Executive
Education
AAS in HIT
Bill Collector Resume
Headline : Dynamic Bill Collector with 7 years of experience in debt recovery and account management. Proven expertise in negotiating payment solutions and enhancing customer relations while adhering to compliance standards. Adept at employing effective communication strategies to boost collection rates and resolve disputes efficiently.
Managed hospital medical bill collections, ensuring timely payments from insurance companies, attorneys, and patients.
Conducted thorough research for unpaid claims, optimizing reimbursement through appeals and negotiations.
Monitored filing deadlines and compliance regulations for state provider guidelines.
Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
Maintained accurate records of interactions and payment agreements.
Collaborated with healthcare providers to establish effective payment plans.
Utilized data analysis to identify trends and improve collection strategies.
Experience
5-7 Years
Level
Senior
Education
A.A.S.
Senior Bill Collector Resume
Headline : Accomplished Senior Bill Collector with 7 years of extensive experience in debt recovery and customer relationship management. Expert in negotiating payment plans and ensuring compliance with regulatory standards. Passionate about enhancing collection rates through strategic communication and tailored solutions, while maintaining a high level of client confidentiality.
Skills : Debt Recovery Strategy, Client Relationship Management, Data Entry Skills, Active Listening, Persuasion Skills, Conflict Resolution
Description :
Conducted inbound and outbound communications to facilitate debt resolution and establish payment arrangements.
Monitored compliance with payment schedules and proactively addressed delinquent accounts.
Promoted to Senior Team Lead, mentoring new hires and guiding them in effective collection techniques.
Ensured team members met performance goals while maintaining compliance with industry regulations.
Implemented quality assurance measures to guarantee that all representatives adhered to QA standards.
Maintained organized documentation for each team member to track performance and compliance.
Developed training materials to enhance the onboarding process for new collectors.
Experience
5-7 Years
Level
Senior
Education
B.S. in Business Admin.
Bill Collector Resume
Objective : Proficient Bill Collector with 5 years of experience in effectively managing collections and enhancing customer relationships. Expert in negotiating payment solutions while ensuring compliance with regulations. Committed to optimizing recovery rates through strategic communication and proactive account management.
Managed a high volume of inbound and outbound calls, handling up to 50 calls per hour with professionalism.
Resolved customer inquiries and complaints effectively, fostering positive relationships.
Managed accounts receivable to ensure timely collection of outstanding debts.
De-escalated customer disputes with empathy and professionalism.
Maintained an organized workflow in a fast-paced call center environment, ensuring efficiency.
Conducted follow-ups on accounts to ensure timely payments and compliance.
Monitored account statuses and provided updates on payment arrangements.
Experience
2-5 Years
Level
Management
Education
B.A. in Bus. Admin.
Lead Bill Collector Resume
Headline : With 7 years of experience in bill collection, I have successfully led teams to improve recovery rates and streamline processes. My expertise lies in negotiating payment plans and fostering strong client relationships while ensuring compliance with regulations. I am dedicated to driving results and enhancing operational efficiency within the collections department.
Skills : Proficient In Billing Software, Customer Service, Crm Software Knowledge, Billing Systems Knowledge
Description :
Negotiate payment arrangements with debtors to ensure timely recovery of outstanding medical accounts.
Monitor and manage accounts to maximize collection efficiency and minimize delinquency rates.
Train and mentor junior collectors in best practices for customer engagement and compliance.
Analyze account data to develop targeted strategies for improving collection outcomes.
Ensure adherence to all regulatory standards and internal policies during the collection process.
Prepare detailed reports on collection activities and present findings to management.
Collaborate with cross-functional teams to address and resolve customer issues promptly.
Experience
5-7 Years
Level
Management
Education
B.S. in BA
Bill Collector Resume
Objective : Dedicated Bill Collector with 2 years of experience in debt recovery and client communication. Skilled in negotiating payment arrangements and resolving disputes while ensuring compliance with industry regulations. Eager to leverage expertise in collections to enhance recovery rates and maintain strong customer relationships.
Skills : Microsoft Office Suite, Sales Techniques, Empathy, Follow-up Skills, Data Entry, Telephone Etiquette
Description :
Facilitated payment arrangements and assisted customers in managing automotive collection accounts.
Provided accurate account information, including balances and due dates, to enhance customer understanding.
Coordinated with insurance companies to secure necessary billing information for accurate patient invoicing.
Maintained strict confidentiality while managing sensitive customer records and documentation.
Conducted follow-ups on payment arrangements to ensure compliance and customer satisfaction.
Utilized CRM software to track customer interactions and improve service efficiency.
Analyzed account data to identify trends and recommend improvements in collection strategies.
Experience
0-2 Years
Level
Junior
Education
AABA
Associate Bill Collector Resume
Objective : Results-driven Bill Collector with over 5 years of experience in debt recovery and customer service. Proven track record of negotiating payment plans and resolving disputes while maintaining positive client relationships. Skilled in using collection software and CRM systems to track accounts and ensure timely follow-ups. Committed to achieving collection targets while adhering to legal and ethical standards.
Skills : Data Analysis Tools, Time Management, Customer Relationship Management, Financial Acumen, Negotiation Tactics, Conflict Management
Description :
Document customer financial statuses and track collection efforts diligently.
Communicate with insurance providers regarding claim payment statuses and appeal denials.
Conduct regular follow-ups to ensure timely payments.
Utilize CRM systems to maintain accurate records of customer interactions.
Achieved a 95% collection rate on overdue accounts, exceeding departmental goals by 15%.
Managed a portfolio of 300+ accounts, reducing delinquency by 20% through effective follow-up strategies.
Utilized CRM software to track and analyze payment patterns, improving collection efficiency by 30%.
Conducted negotiations with clients to establish payment plans, resulting in a 40% increase in recoveries.
Experience
2-5 Years
Level
Executive
Education
AA in BA
Bill Collector Resume
Headline : Bringing 7 years of dedicated experience in bill collection, I excel in negotiating payment solutions and maintaining strong client relationships. My proven ability to meet collection targets while ensuring compliance with regulations highlights my commitment to effective debt recovery. I aim to leverage my expertise to drive results and enhance operational efficiency within the collections team.
Gathered and verified debtor information to ensure accurate account management.
Negotiated payment arrangements, leading to a 30% increase in collections.
Maintained detailed records of all communications and transactions.
Resolved discrepancies in accounts, ensuring compliance with industry standards.
Utilized collection software to track account status and follow up effectively.
Provided exceptional customer service, fostering positive relationships with clients.
Conducted regular training sessions for new team members on best practices in collections.
Experience
5-7 Years
Level
Management
Education
AAS Business Management
Assistant Bill Collector Resume
Objective : Detail-oriented Assistant Bill Collector with 5 years of experience in debt recovery and account management. Demonstrated success in negotiating payment arrangements while building positive client relationships. Passionate about maximizing collection efficiency and ensuring compliance with industry standards.
Skills : Account Management, Analytical Problem Solving, Microsoft Office Skills, Debt Recovery
Description :
Contact clients regarding overdue accounts via phone and email to secure payments.
Maintain accurate records of client interactions and payment agreements in the database.
Investigate and resolve discrepancies in client accounts to ensure accurate billing.
Negotiate payment plans with clients to facilitate timely repayment of outstanding debts.
Provide exceptional customer service while adhering to compliance regulations.
Collaborate with other departments to enhance collection strategies and improve client outreach.
Prepare and send follow-up correspondence to clients regarding payment status.
Experience
2-5 Years
Level
Executive
Education
A.A.
Bill Collector Resume
Objective : Proficient Bill Collector with 2 years of experience in debt recovery and effective communication. Demonstrated success in negotiating payment arrangements and resolving customer issues while adhering to compliance standards. Dedicated to optimizing collection processes and enhancing client satisfaction through strategic engagement and follow-up.
Assisted customers in exploring payment options to facilitate timely settlements.
Secured payments through phone transactions, confirming details with supervisors.
Promoted to the leading team due to exceptional collection performance.
Actively listened to customer concerns and set up manageable payment arrangements.
Managed overdue accounts by sending timely notices and follow-ups.
Contacted clients to inform them of outstanding debts, ensuring clarity and understanding.
Conducted skip tracing to locate debtors and update contact information.
Experience
0-2 Years
Level
Entry Level
Education
AA
Bill Collector Resume
Objective : Motivated Bill Collector with 2 years of hands-on experience in debt recovery and effective communication. Adept at negotiating payment solutions and building rapport with clients to facilitate timely collections. Focused on achieving collection objectives while maintaining compliance and fostering positive customer experiences.
Skills : Microsoft Excel, Debt Collection Software, Crm Software Proficiency, Ethical Judgment, Research Skills
Description :
Managed inbound and outbound calls to recover debts, achieving monthly collection targets.
Established and maintained effective communication with clients to negotiate payment agreements.
Generated reports on overdue accounts and recovery efforts using automated systems.
Educated clients on payment policies and consequences of non-payment.
Collaborated with team members to enhance collection strategies and share best practices.
Utilized CRM software to track account status and follow up with clients.
Responded to customer inquiries and resolved disputes in a timely manner.
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