Body Shop Manager Resume Samples

Description :

1. Oversee daily operations, ensuring efficient production and exceptional customer service.
2. Lead a team of 17, fostering engagement and maintaining high standards of quality and safety.
3. Conduct training for new hires and provide ongoing coaching to enhance team performance.
4. Ensure compliance with environmental regulations and manage hazardous waste disposal.
5. Estimate repair costs and manage work orders while building strong vendor relationships.
6. Coordinate logistics to meet project deadlines and optimize workflow.
7. Boost employee morale and productivity through recognition and performance incentives.

Experience

5-7 Years

Level

Executive

Education

Associates

Description :

1. Oversee daily operations of a high-volume auto body repair facility, ensuring efficiency and quality.
2. Conduct thorough assessments and estimates for all vehicles, fostering strong relationships with major insurance carriers.
3. Manage procurement of materials and parts, generating reports for effective inventory control.
4. Implement quality control measures to maintain high standards and achieve 100% customer satisfaction.
5. Coordinate compliance with DRPTLC program procedures, ensuring adherence to industry regulations.
6. Maintain a tier 1 rating with Allstate by ensuring exceptional service and satisfaction for all insurance partners.
7. Negotiate vehicle estimates with third-party appraisers, ensuring fair and accurate assessments.

Experience

10+ Years

Level

Consultant

Education

Business Administration

Description :

1. Led a skilled team to ensure high-quality repairs while adhering to safety and efficiency standards.
2. Monitored key performance indicators to meet production goals and enhance customer satisfaction.
3. Developed accurate estimates for repairs, including parts, labor, and customer payments.
4. Managed work orders by detailing required services, obtaining approvals, and entering data into the management system.
5. Enhanced the shop's reputation by proactively addressing customer needs and exploring value-added services.
6. Documented workplace injuries and ensured compliance with safety regulations.
7. Maintained a clean and organized work environment to promote safety and efficiency.

Experience

5-7 Years

Level

Executive

Education

Associates

Description :

1. Communicated effectively with customers to diagnose vehicle issues and recommend repairs.
2. Established strong relationships with insurance companies to streamline claims processing.
3. Managed daily operations of the body shop, ensuring timely ordering of materials and parts.
4. Promoted repair services, overseeing accounts to guarantee vehicles met factory standards.
5. Supervised a team of technicians, fostering a collaborative and efficient work environment.
6. Conducted assessments and estimates for repairs on a variety of vehicles, including trucks and motorcycles.
7. Built partnerships with vendors for specialized repair services, enhancing service offerings.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Negotiated repair costs with insurance companies, ensuring fair pricing and timely payments.
2. Documented and closed out repair orders accurately, maintaining compliance with industry standards.
3. Facilitated full payment collection from insurance companies, enhancing cash flow.
4. Reviewed repair work to ensure adherence to estimates and quality standards.
5. Maintained high customer satisfaction by addressing concerns and ensuring quality repairs.
6. Streamlined operations to reduce expenses while maintaining service quality.
7. Promoted a safe and clean working environment for employees and customers.
8. Implemented process improvements to minimize staff downtime and enhance work quality.

Experience

10+ Years

Level

Management

Education

High School

Description :

1. Supervised a team of body technicians and painters, ensuring high-quality repairs and customer satisfaction.
2. Collaborated with insurance companies to assess damages and negotiate repair estimates for clients.
3. Managed daily operations, including job assignments and workflow optimization for efficient repair processes.
4. Handled payroll and administrative tasks for a team of technicians and office staff, ensuring timely payments.
5. Oversaw job estimates and coordinated with multiple insurance providers to ensure compliance and accuracy.
6. Maintained comprehensive records of inventory, supplies, and financial reports to support business operations.
7. Established strong communication channels with suppliers and insurance representatives to facilitate smooth operations.

Experience

10+ Years

Level

Consultant

Education

BBA

Description :

1. Generated accurate auto body estimates using CCC One software, ensuring timely parts ordering and cost efficiency.
2. Coordinated customer scheduling and collaborated with insurance companies to streamline claims processing.
3. Identified hidden damages and effectively communicated findings to customers and insurers.
4. Managed maintenance and repair of shop equipment, ensuring operational readiness and safety compliance.
5. Implemented repair processes to enhance efficiency and reduce cycle times while adhering to quality standards.
6. Reviewed operational reports to assess performance metrics and drive continuous improvement.
7. Maintained a safe and profitable facility through regular inspections and compliance with regulations.

Experience

5-7 Years

Level

Executive

Education

High School

Description :

1. Managed repair orders from insurance companies and customers, ensuring timely processing and communication.
2. Collaborated with insurance adjusters to facilitate claims and maintain customer relations.
3. Provided accurate cost estimates and resolved customer complaints professionally.
4. Conducted thorough inspections of vehicles post-repair to ensure quality and cleanliness.
5. Adhered to manufacturing specifications to maintain warranty compliance and documented parts usage.
6. Oversaw scheduling, billing, and rental arrangements while coordinating with direct and non-direct repair insurance companies.
7. Maintained a clean and organized work environment, following company policies and safety standards.

Experience

2-5 Years

Level

Junior

Education

College

Description :

1. Implemented a comprehensive employee evaluation process, enhancing team performance and accountability.
2. Engaged with customers to identify potential repair needs, fostering trust and transparency.
3. Executed high-quality repairs, including dent removal and painting, ensuring customer satisfaction.
4. Managed front counter operations, providing exceptional customer service and efficient shop management.
5. Facilitated collaboration among departments, optimizing workflow and communication.
6. Maintained a strong focus on quality control, resulting in improved customer retention and referrals.
7. Developed training programs for staff, enhancing skills and promoting a culture of continuous improvement.

Experience

10+ Years

Level

Management

Education

High School

Description :

1. Estimate and implement comprehensive repair plans for vehicles, ensuring quality and efficiency.
2. Coordinate and evaluate parts and collision center needs to optimize workflow.
3. Lead daily operations, including morning meetings and production coordination.
4. Ensure timely handling of Direct Repair Programs (DRPs) to maintain customer satisfaction.
5. Facilitate smooth collaboration among sales, service, and parts departments for operational efficiency.
6. Work closely with service and parts directors to enhance profitability across departments.
7. Address technician concerns and ensure a safe working environment for all staff.

Experience

5-7 Years

Level

Executive

Education

College

Description :

1. In charged of Automotive insurance accounts receivable collections, Booked repair orders, wrote estimates, balanced and processed payroll for the body shop.
2. Worked with customer services issues in relation to paying and receiving for parts, insurance claims, and vendor claims/bills, and distribute work to employees.
3. Responsible for all customer service and business-related issues that arise for vendors, employees, and customers.
4. Worked in the estimating system called Pathways.
5. Called insurance companies for payments on receivables to balance receivables.
6. Opened, balanced, and closed repair orders in the dealership's automated ADP program.
7. Worked payroll, using the companies payroll processing system, and assured that all employees were paid accurately and timely.

Experience

2-5 Years

Level

Junior

Education

Certificate of Completion

Description :

1. Responsible for productivity, safety, writing estimates, and working with insurance adjusters.
2. Ensured that customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers.
3. Took ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
4. Distributed work between technicians Prioritizes Production management.
5. Ensured the customer has a positive dealership experience.
6. Provided concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
7. Working knowledge of all aspects of repairs for damaged body parts and bodies of vehicles.

Experience

0-2 Years

Level

Entry Level

Education

BS in Social Work

Description :

1. Scheduled repairs, order parts, office, and shop supplies.
2. Invoiced, accounts receivable, payroll.
3. Issued purchase orders, generate repair orders, prepare and maintain customer files.
4. Contacted customers, rental car agencies, tow truck companies via phone/email.
5. Worked with Insurance Companies daily for claim handling purposes.
6. Processed checks, credit card payments, supplements.
7. Assisted with install and training of a computerized estimation system for collision repairs.

Experience

10+ Years

Level

Senior

Education

Diploma in General

Description :

1. Recruited by the company to assist in a business turnaround situation, responsible for the daily operations, team performance, and financial performance at the largest dealership and repair shop in the region.
2. Recruited, hired, trained, and motivated fifteen auto techs; managed warranty claims; key customer and vendor liaison; wrote estimates; managed equipment inventory.
3. Increased monthly revenue by 200 percent within 11 months by developing new business partnerships with State Farm.
4. Improved customer relations scores by 100 percent by implementing new performance standards, training, and incentive programs for auto techs.
5. Increased profitability by 100 percent by revamping the portfolio of approved vendors.
6. Increased manufacturer warranty claim reimbursement by 50 percent through streamlining paperwork and improving vendor relations.
7. Developed systems and procedures to remain operations and generate revenue during three hurricanes while other body shops remained paralyzed.

Experience

5-7 Years

Level

Executive

Education

HS Diploma