The Box Office Manager supervises the box office working activities and ensures a smooth flow of work inside the box office. The Box Office Manager job description includes – ordering printing of tickets, quotes the rates for events, instructing marketing department in reaching the public, maximizing sales, personally meeting the celebrities or public figures to deliver tickets and passes, enforcing policies relating to ticket refunds and cancellations, accounting transactions and preparing cash reports for submission.
The skills expected from a Box Office Manager include the capability to work under pressure, knowledge of ticketing management applications, highly skilled communication, accounting expertise, and conflict resolution techniques. Academic qualifications are not expected from a box office manager, but employers select Box Office Manager Resume that shows a degree or certification in event management or entertainment business.
Objective : Efficient Box Office Manager with 3 plus years of experience who excels in maintaining patron and client relations. Strong organization and computer skills. Adept at ticket sales and event management.
Skills : Google Drive, Microsoft Suite, Adobe, Adobe Lightroom, Adobe Lightroom, Salesforce
Description :
Prepared everyday attendance records and maintain reports for all receipts and cash deposits for box office.
Oversaw the efficient retail functioning of the organization and ensure optimal level of customer services.
Supervised the efficient development and implementation of all ticket office policies and procedures as per customer requirement.
Prepared efficient box office strategies to handle ticket sales efficient and develop various fundraising strategies.
Developed and maintained professional relationships with all box office personnel and client sites.
Provided efficient training to all team members and coordinated with ticket master and manage all box office activities.
Ensured optimal utilization of patron manager/salesforce and prepared ticket reports.
Coordinated with all internal departments to manage all marketing and accounting procedures and maintain all required documentation and training material.
Monitored all customer requests and complaints and trained all box office personnel to ensure optimal level of customer services to provide resolution and process all orders and prepare required sales reports.
Experience
2-5 Years
Level
Junior
Education
BA
Box Office Manager II Resume
Summary : Box Office Manager II with 15 years of experience is seeking to acquire a position within a management capacity that will utilize my multi-tasking, communication, networking and analytical skills to enhance my career goals and professionalism through education and experience in the workplace.
Skills : Microsoft Office Suite, Audience View Ticketing Software, Omni Ticketing Software, ProVenue Ticketing Software, ACCESSO Ticketing Software, Netsuite Inventory Management, Pronto Inventory Software, Social Media/Web 2.0 Interfaces, BLS/Basic Life Support AHA Instructor
Description :
Oversaw and ensured the smooth operation of the point of sale activities and customer service.
Led and motivated the box office staff and volunteers to facilitate the distribution of information about activities and maximize ticket sales.
Supervised the box office staff including recruitment, training, development, performance appraisals, and all disciplinary procedures.
Directed the point of contact for season ticket holders and corporate ticket buyers.
Ensured that best customer service practice is adhered to at all times by all staff and volunteers.
Served as the front of the house manager for all Riley center performances to ensure an outstanding.
Maximized the potential of the box office system, provided data, and analysis of current and post events for marketing meetings to help determine future strategies.
Directed the Supervisor and point of contact for the more than one hundred members of the volunteer corp.
Experience
10+ Years
Level
Consultant
Education
Business Administration
Box Office Manager Resume
Summary : Box Office Manager with 11 plus years of experience is seeing to obtain a full-time position that utilizes and increases my knowledge and understanding of customer service practices, social media and marketing, and accounting practices. Key Skills & Values Proficient or familiar with a vast array of ticketing and computer systems and other important values, including Many Ticketmaster Products Tickets.com Advantix ABI Staffing software Microsoft Office.
Skills : Microsoft Office, Customer Service, Social Media Experience, Training & Development, Problem Resolution, Computer Literacy
Description :
Establishing and maintaining a high level of customer service for a staff of 25-30.
Development of ticket order forms, conforming to PCI compliance regulations.
Maintaining the relationships with promoters, agents, managers, ticketing provider, and other departments.
Overseeing all ticket system activities and maintain accurate documents for same and participating in the development of efficient customer services and managing all communication with the same.
Preparing the efficient reports for various departments and ensure the accuracy of all information and provide an interface with all rental clients and analyzing all rent performance and evaluate all ticketing requirements.
Assisting various departments to manage all subscriptions and mailing lists for all ticketing events.
Work closely with Ticketmaster to program events for sales over the tm system, and through the venue box office (tm host).
Experience
10+ Years
Level
Management
Education
BA
Box Office Manager Resume
Summary : Box Office Manager with 7 years of experience is seeking to obtain a professional position with responsibilities that challenge my intellect as well as stimulate my management administrative skills. A position of increasing demand and applications in a growing and continually changing environment.
Skills : Cash Handling, Management, Microsoft Office, AudienceView Software, Budgeting, Data Entry, Email Correspondence, Customer Service, Telephone
Description :
Drove hiring and training of box office associates in addition to supervising front of house staff.
Transitioned the company from ticketing one play to operating sales for multiple experiences and events, a 400% inventory expansion.
Developed messaging with artistic directors and coordinated with contracted marketers/distributors.
Advised, tested, and refined new pricing strategy for the company’s flagship play, then she fell, attaining 9% growth in gross income over one year.
Created and generated the performance reports documenting attendance and projected sales.
Reserved tickets and collect funds for non-subscribers contacting via email, phone, and personal appearance.
Performed credit card and check transactions for over 300 season subscribers while preserving confidential information.
Sold tickets, oversee volunteer ushers, and coordinated box office staff schedules in order to provide excellent customer service and enhancing patrons experience at the theatre.
Experience
7-10 Years
Level
Senior
Education
BA
Box Office Manager Resume
Objective : Box Office Manager with 4 plus years of experience is seeking to become a part of a Company that offers the opportunity to gain personal and professional growth and development within a working environment. I am excited to be going back out into the work field.
Skills : Experienced In Microsoft Office Software, Tickets.com, Ticketmaster, Archtics, And Point Of Sale Programs. Highly Proficient With Both Macs And PCs.
Description :
Creating, managing and settling multiple events runs for various events and venues.
Generating workable event ticketing systems corresponding to event promoter and the finance department.
Troubleshooting any and all problems that arise within the box office and its daily procedures.
Training incoming staff in accordance with the SMG and Box Office standard policy.
Creating and building about 45 events per month with revenues totaling $350k/month.
Managing the facility’s daytime operations (directing deliveries of food, beverage and production equipment).
Leading weekly marketing and sales meetings to help develop promotionally and advertising budgets and campaigns.
Building shows and events for, not only tennessee williams theatre, but also different promotors around key west with multiple different venues.
Communicating with subscribers to help purchase, renew, upgrade, exchange, and deliver their tickets.
Experience
2-5 Years
Level
Junior
Education
BA
Box Office Manager Resume
Summary : Box Office Manager with 13 plus years of experience is seeking an administrative support for non-profit arts organizations, membership associations, and professional enterprises. Marketing copywriter/editor/web content manager for nonprofit organizations. Creator/Distributor of bulk mail for nonprofit marketing collateral. A creative writer working in speculative fiction, blogging, and poetry.
Skills : Adobe, Microsoft Office, Dreamweaver, Drawing, Web Design, Graphic Design, Acrobat, Database Management, Editing, Research, HTML, Indesign, Javascript, Management, Photoshop, Publisher, Training, Technical Writing, Visio, Wordpress, Windows, Mac OS X, Illustrator, Premiere, Video Editing
Description :
Managing and overseeing all other box office employees to ensure completion of all sales and event objectives.
Assisting with the parking division to ensure a safe experience for attendees to park for on-site events.
Obtaining and maintaining new and yearly promotions and events through positive client relationships based on previous success rates.
Assisting in the management of group orders via our ticketing system and group processing website.
Leading several different telemarketing campaigns: two in an effort to attract new subscribers and another to raise money for the development department.
Preparing detailed reports for various broadway companies using provenue max ticketing software and a variety of Microsoft Office programs to help track sales and revenue.
Collaborating with marketing department to brainstorm creative ways to up-sell tickets to different shows, helping decide which patrons would be useful for specific targeted marketing, and use our current software to extract patron data for mailing lists or email blasts.
Experience
10+ Years
Level
Consultant
Education
BA
Box Office Manager Resume
Objective : Box Office Manager with 2 plus years of experience seeking gainful employment with a position that is both challenging and rewarding with the skill set I possess.
Demonstrating excellent customer service skills, responding promptly to customer inquiries and requests, and training all box office personnel and other staff in customer service standard.
Creating, implementing, and maintaining training materials for the box office including policies and operating procedures.
Tracking daily sales and bank deposits, reporting, and merchandise sales, providing excellent customer service, assistance in front of house needs, and various other administrative duties.
Overseeing box office operations including box office reports, restaurant reports, and financial reports.
Monitoring the ticket sales, season ticket sales, gift certificate campaign and maintenance of ticketing system.
Playing an integral role in the booking and development of content - scaling and physical layout, marketing plan, fee structures, event sales schedule, negotiation with promoters and other content providers, etc.
Responsible for leading all ticketing operations for the arena including the daily operation of the box office.
Experience
2-5 Years
Level
Junior
Education
Diploma
Box Office Manager Resume
Headline : Over 5 years as a Box Office Manager with a record of accomplishments in producing results in customer service and sales. Experienced in contract execution, settlement preparation, and staffing in both large and small facilities. Ability to work with and understand the impact of each of the organization's departments and affiliates to deliver an exceptional final product, ensuring that a great time was had by all.
Assisted and evaluated the overall effectiveness of marketing programs.
Came up with daily, weekly, and monthly financial statements, and accounting reports.
Hired, trained, and supervised all staff, making sure they are knowledgeable in operating the latest software, using the cash register, handling credit card payments and other tasks related to running a box office.
Worked with the financial department to ensure all daily ticket sales and money brought in is balanced.
Utilized internal technology resources such as two-way radios, multi-line phones, and email.
Oversaw the accurate handling of ticket sale revenue and deposit cash, credit, check, and one card revenue into various campus accounts.
Communicated and coordinated services between various campus departments and student organizations.
Utilized the university’s one card system for tracking of ticket sales and distribution on campus.
Experience
5-7 Years
Level
Executive
Education
High School
Box Office Manager Resume
Headline : Dedicated Box Office Manager with 6 plus years of experience is seeking to secure a professional career with the possibilities for challenges and advancement in the field.
Skills : Microsoft Office, Customer Service, Receptionist, Typing, Photography, Invoicing
Description :
Responsible for supervising box office staff, including making sure all members are properly trained to operate the ticket system and are familiar with all policies and procedures.
Assisting in the hiring process, including screening applications and contacting applicants for interviews.
Assisting in ticket sales and customer service, including handling money responsibly.
Managing a team of concierges, venue host, and ushers to proactively meet the needs of our customers.
Employing and supervising 20 employees including ticket sellers, ticket takers, and parking lot attendants.
Keeping manifests and ticket reports updated while overseeing the placement of 200+ ticket accounts.
Overseeing all box office operations including guest ingress/egress for all 12,000-weekend guests, in-person ticket sales, guest registration, VIP arrivals, credential distribution and security checkpoints.
Training and dispersing the box office volunteers.
Experience
5-7 Years
Level
Executive
Education
BA
Box Office Manager Resume
Summary : Box Office Manager with 11 years of experience is seeking a challenging position utilizing abilities developed through my experience and education, with the opportunity for professional growth based on performance.
Skills : English, Spanish, Microsoft Office, Salesforce, Adobe Creative Suite, Mac Os, Microsoft OS, Event Planning, Event Management, Negotiation, Sport Management
Description :
Responsible for all daily box office operations at the theater.
Coordinated all event information between the show promoters, facility personnel, and ticketing company.
Built and modified all computerized ticketed events.
Supervised, trained and managed ticket sellers as to proper selling procedures.
Verified and accounted for all financial transactions handled by the box office.
Maintained communication with ticketing company for computer operations.
Created scaling maps, building the event on Ticketmaster, submitted all VIP, platinum and Amex info and executing all presales and on sales.
Responsibility for daily accounting, responsible for co-hiring and training of all new employees, supervise daily.
Assisted talent buying team with ideas on booking fresh acts for the venue.
Coordinated the department's annual auction and golf tournament fundraisers.
Solicited, collected and itemized all donated items. Organized staff to assist in pre-event preparations and day-of-event duties for the auction.
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