Business Center Manager Resume Samples

Description :

1. Created and ensured adherence to schedules, payroll, budget, inventory planning, team member training requirements, employee onboarding, termination procedures, and expense reporting.
2. Exceeded Sales to Plan Revenue Goal at 108%.
3. Planned Outsourcing at 1000%, in the District.
4. Listen trophy as the overall winner of Listen Survey for Fiscal Year.
5. Exceeded Top Pack in Ship Goals in District 11 at 56% in Sales, placing in the top 10 centers of the Region.
6. Completed Reorganization of Business Center using best practice ideas, understanding company expectations, finding areas of opportunity and creating the changes needed to fulfill improvements.

Experience

10+ Years

Level

Senior

Education

Accounting

Description :

1. Managed a department which supplied technical and professional products and services to all employees and customers.
2. Serviced included but were not limited to the production of all custom proposals for all national and international RFQs.
3. Responsible for identifying worldwide cost savings initiatives and numerous division responsibilities.
4. Participated as an active team member most recently on Reverse Auction of all onsite and regional office Multifunction machines.
5. Wrote multiple technical specifications for entire Division and its regional offices, customized to meet needs of all employees and their individual day to day hands on printing needs.
6. Successfully managed and secured cost savings on multiple vendor negotiations including: Offsite reproduction facility providing daily pick-ups, deliveries of large print/copy needs for all employees.
7. Offsite production of customer user manuals that are delivered to customers with all equipment.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Responsible for development and implementation of Business Process Management.
2. Developed and exhibited proficiency in customer service, print and copy services, design and creation of clients' corporate identity products.
3. Successfully recruited, trained and motivated all center associates focusing on excellent customer service.
4. Responsible and successful in the development and implementation of processes and procedures.
5. Ensured that business center staff were fully trained in wide array of services including mail sorting, computer software, POS systems, communications.
6. Monitored, managed and control costs to minimize expenses and increased sales by 300%.
7. Profitably merchandised business center with permanent and rotating retail supplies.

Experience

2-5 Years

Level

Junior

Education

Bachelors Of Science

Description :

1. Managed the opening of a new store including the installation of retail fixtures and inventory, print production equipment and Fedex shipping station.
2. Hired, coached and evaluated employees.
3. Led and performed all Center tasks.
4. Operated cash register, copiers, fax machine, binder, cutter and shrink wrap machine.
5. Monitored stock levels and initiated orders for replenishment.
6. Prepared FedEx domestic and international shipments and advised customers regarding shipping methods.
7. Enforced company policies and executed SOP.

Experience

2-5 Years

Level

Entry Level

Education

Xerographic Technician

Description :

1. Responsible for managing the overall operations at a FedEx Office print and ship center, including supervision of team members.
2. Required to perform functions normally performed by Team Members within the Center.
3. Trained and evaluated the efficiency and productivity of team members by establishing performance standards and objectives.
4. Ensured compliance with Standard Operating Procedures (SOP) as immediate supervisor of team members.
5. Ensured a positive customer experience.
6. Ensured the maintenance of fiscal reporting procedures within center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits.
7. Monitored and directed marketing activities within center to achieve pre-established sales objectives.

Experience

5-7 Years

Level

Executive

Education

MBA

Description :

1. Used computers for various applications, such as database management or word processing.
2. Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
3. Collected and deposited money into accounts, disburse funds from cash accounts to pay bills or invoices.
4. Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents.
5. Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
6. Analyzed operations to evaluate performance of center or staff in meeting objectives or to determine areas of potential cost reduction.
7. Calculated figures, such as required amounts of labor or materials, manufacturing costs, or wages.

Experience

5-7 Years

Level

Executive

Education

Political Science

Description :

1. Responsible for generating daily, weekly, and monthly reports and auditing them for accuracy and opportunities for improvement.
2. Used those reports to train and monitor employees to ensure company goals were being met.
3. Created charts and cheat sheets where needed to help and encourage team member involvement.
4. Used 3 ring binders with tabs and a notebook to successfully prioritize and filter agendas.
5. Controlled costs to find areas where could cut costs or produce things more efficiently.
   
6. Used the income statement to check all uncontrollable costs for errors or alternate options. 
7. Used the sales crediting report to find potential leads for future revenue and to collect from those accounts which were past due.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Responsible for development and implementation of Business Process Management.
2. Developed and exhibited proficiency in customer service, print and copy services.
3. Successfully recruited, trained and motivated all center associates focusing on excellent customer service.
4. Ensured that business center staff were fully trained.
5. Monitored, managed and controlled costs to minimize expenses while increasing sales by 300%.
6. Profitably merchandised business center with permanent and rotating retail supplies.
7. Developed and achieved employee dedication through creation of an employee.
8. Successfully created and developed the position of Assistant Management job duties and responsibilities.
9. Directly marketed activities within center that greatly increased the pre-established sales objective.

Experience

5-7 Years

Level

Executive

Education

Business Accounting

Description :

1. Manage the Business Center Operations & Staff.
2. Scheduled & approved payroll for staff.
3. Trained staff on office procedures, equipment technology and customer service.
4. Did weekly billing and oversaw that all room charges, cash & credit card payments.
5. Reviewed office P&L reports & budgeted staff payroll & sub-rentals.
6. Conducted yearly reviews for staff as well as reviewed disciplinary actions.
7. Interacted closely with Catering, Banquets, Sales & Front of House Departments to satisfy In-House Guest & Hotel business clients.
8. Performed sales duties and provided clients with quotes for office equipment and administrative duties that offered.
9. Worked closely with outside vendors to negotiate pricing for office sub-rentals.

Experience

7-10 Years

Level

Consultant

Education

Bachelor Of Arts

Description :

1. Managed 20k sqft facility and and total operation control.
2. Maintained vendor compliance of federal laws, regulations, and up-to-date with technology.
3. Established business contracts and improved current contracts.
4. Increased company profits by regulating to the profit and loss statement.
5. Monitored and implemented successful market strategies to increase profit margins.
6. Oversaw the preparation of program management and productivity reports and studies and utilizes these reports to make recommendations for efficient allocation and use of resources.
7. Selected Achievements: Negotiated vendor contracts, increasing capacity 65% and customer service.
8. Achieved by strategic planning and assessment of vendor capabilities while maintaining/increasing gross margins.
9. Resolved customer conflict by creating transparency within organization and focusing on product delivery.

Experience

5-7 Years

Level

Executive

Education

Master Of Business