Business Office Associate Resume Samples

Description :

1. Manages cash including receiving and counting money, distributing funds, preparing deposits and handling of safe with security.
2. Provides customer service by answering questions and explaining paperwork process.
3. Processes paperwork associates with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining information registration, titling and auditing completed paperwork.
4. Processes paperwork affiliated with the State DMV.
5. Process paperwork associated with an appraisal purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate paperwork to Corporate for funding or drafts.
6. Answer multi-line phone system; respond to caller's needs and direct calls as appropriate.
7. Clerical responsibilities such as filing, assisting with job fair paperwork collection, distributing mail, reconciliation of missing dealer plates and data entry.

Experience

0-2 Years

Level

Entry Level

Education

Computer Science

Description :

1. Follow up on denied insurance claims, contact insurances to follow up on low or no reimbursement.
2. Contact patients if needed to update insurance information.
3. Sort mail from insurances and forward to appropriate Business Office Associate for follow up.
4. Answer the Customer Service Voice Mail and help resolve issues and forward to appropriate Business Associate for resolution if needed.
5. Assisted in new workflow for specialty billings and mail sort.
6. Organized and maintained simple visit coding denial logs, workflow and resolutions through coding department.
7. Handles all customer calls and problems in an efficient and timely manner.

Experience

2-5 Years

Level

Junior

Education

Certificate In Education

Description :

1. Assist with developing data collection procedures and forms; conducting analyses of data for management to demonstrate outcome of services.
2. Maintain and track accurate, up to date and detailed client contracts and purchase/sale records and files using an online database.
3. Accountable for reviewing and verifying records and compliance with policies, procedures and standards.
4. Analyze information, make recommendations and exercise judgment with sensitive and confidential information on business office issues.
5. Assist customers with questions about vehicle sales and purchases, and the proper documentation needed to complete the transaction.
6. Input customer data into online database with attention to detail to ensure accuracy.
7. Working knowledge of People Soft and Lotus Notes, and Ad Hoc reports.
8. Received mentor certification; giving me the ability to train, motivate, and mentor new staff to continuously improve performance.

Experience

7-10 Years

Level

Management

Education

Business Management

Description :

1. Reviewed files, records and other documents to obtain information and respond to requests.
2. Liaised with vendors to order and maintain inventory of office supplies.
3. Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
4. Maintained computer and physical filing systems.
5. Received, screened and routed incoming calls.
6. Prepared vendor invoices and processed incoming payments.
7. Met challenging quotas for productivity and accuracy of work.
8. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Prepares, reviews and corrects source documents prior to data entry, as well as validate the data entered to ensure future billing and follow-up activities are conducted effectively.
2. Responds to inquiries and assists with investigations regarding entered data.
3. Ensure all account adjustments and write-offs are processed according to office policy and procedure.
4. Assist patients with account questions demonstrating caring and compassion through verbal and written communication.
5. Assists staff members with problems related to rejections, adjustments, collections financial status, rejected and unpaid claims, etc.
6. Responsible for corrections to claims after billing to ensure proper payment.
7. Research daily for charges that need transferring and online corrections when necessary.
8. Review and allowance accounts based on payments and denials Review and process BCBS voucher payments.

Experience

2-5 Years

Level

Junior

Education

Biology

Description :

1. Assists patients, visitors, providers and office staff in a courteous and friendly manner.
2. Performs all duties efficiently and timely, while maintain a positive patient flow.
3. Serves as an office liaison when required.
4. Provides front line duties and support in a physician practice.
5. Registers patients for office visits, collects payments for services rendered and completes all insurance billing and/or follow up on patient accounts.
6. Check in/check out, schedule office appointments, mammogram, and Dexa bone scans, verify insurances, answer phones, and enter patient data into computer.
7. Completing FMLA/ Disability paperwork for OB patients Proficient in Epic, Allscripts (Scan & Live), Mysis (Vision).

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Trained new employees by providing knowledge of specific departmental tasks and store policies.
2. Ensured a superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
3. Handled daily heavy flow of paperwork and cooperated with other departments.
4. Provided customer service during an average of 30 calls per day by answering customer inquiries, solving problems and directing customer calls to the proper departments.
5. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
6. Maintained relationship with the Ohio Department of Taxation by accurately processing refund requests in a timely manner each month.
7. Worked under strict deadlines and responded to interdepartmental requests and emergency call-outs.

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Demonstrated ability to multitask in providing assistance to both the management team and the customers.
2. Efficiently supported customers in acquiring and completing all requirements in purchasing and trading their vehicles, which included personal communication and appropriate signing and labeling of documents.
3. Collaborated with the management staff in executing day-to-day tasks, including processing Maryland state inspections, signing newly arrived titles, and distributing titles to other CarMax stores.
4. Held accountability in receiving payments of cash, checks, debit from customers for repair orders and vehicle payments; verifying validity of documents for selling vehicle to CarMax, loaner's paperwork, and insurance requirements; and assisted inventory with loaners' vehicles to determine if the proper loan was offered.
5. Interacted with sales consultants on the processing of client-specific requirements for used car purchases, appraisal purchases, and trades and returns of vehicles.
6. Held responsibility in answering multiline phone system; transferring calls; relaying important messages; and responding to customers' questions in a professional manner.
7. Knowledgeable of Extended Service Warranty and Gap Asset Protection provisions.
8. Communicated with lenders over the phone to acquire payoff quotes for customers trading in vehicles.

Experience

2-5 Years

Level

Management

Education

BS

Description :

1. Provide exceptional customer service in a fast paced, team oriented environment through the facilitation of the sales, auction, and appraisal process.
2. Assist and support Sales team and all store personnel in daily functions while adhering to company policies Process paper work associated with retail/ wholesale automobile sales including; printing daily reports, obtaining payoff information, contacting finance companies regarding contracts, obtaining required information for vehicle registration and /or titling.
3. Reviewing and processing documents associated with customer's vehicle purchases.
4. Assisting customers with questions on tag and title information.
5. Prepare and process paperwork affiliated with the state DMV.
6. Interacting with sales staff and assisting our purchasing team with appraisal purchases and in-store auctions.
7. Handling accounts payable functions, tendering cash transactions, preparing bank deposits, reconciliation and handling of the safe with considerations to security and loss prevention policies.
8. Provide customer service by seeking win/win solutions for customer and partner appropriately.

Experience

2-5 Years

Level

Executive

Education

Diploma In Esthetics

Description :

1. Check out patients for multiple doctors, Lab, Nuclear Medicine and Ultrasound departments, as well as scheduling appointments for all departments.
2. Scan documents into EHR, answer multiple phone lines and triage the messages to appropriate doctors or departments.
3. Primarily responsible for medical records phone line.
4. Schedule radiology procedures and fax appropriate documents for these appointments.
5. Distribute faxes to appropriate persons or departments.
6. Collect payments and balance out total monies received.
7. Print ledgers and answering billing questions.
8. Send referrals and acquire pre-certifications and prior authorization from insurance, when needed.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Chosen to process customer payments, handle nationwide transactions, maintain customer accounts, manage weekly sales events, and handle a broad range of administrative tasks.
2. Collaborated effectively with peers, buyers, and sellers to resolve issues.
3. Verified titles, completed title assignments, and ensured customer payments were distributed in compliance with company policy.
4. Took the initiative to assist other departments and volunteer to help co-workers whenever a need was recognized.
5. Survived heavy layoffs and was transferred to a front counter position, diligently learned new processes and procedures to excel.
6. Built and maintained strong relationships with buyers and sellers by demonstrating a genuine yet firm demeanor.
7. Responsible for listing and coordinating online vehicle purchases, effectively working with management, lien holders, and mechanics shop to resolve issues associated with purchases, to prevent transaction from failing.
8. Improved sales by an average of 15% to 20% by ensuring optimal sales line up for weekly sales and online sales events.

Experience

10+ Years

Level

Senior

Education

Degree

Description :

1. Responsible for greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
2. Scheduling appointments in person or by telephone.
3. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
4. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
5. Ensures availability of treatment information by filing and retrieving patient records.
6. Maintains patient accounts by obtaining, recording, and updating personal and financial information.
7. Obtains revenue by recording and updating financial information; recording and collecting patient charges; filing, collecting, and expediting third-party claims.
8. Order needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Experience

0-2 Years

Level

Entry Level

Education

AS In Medical Assisting

Description :

1. Communicate with customers, employees, and clients to answer questions, disseminate or explain information, and resolve complaints.
2. Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
3. Prepare audit reports, presentations and other documents, using word processing.
   
4. Maintain scheduling and events such as travel arrangements of staff, meetings with other stores, presentations, call screening, etc.
5. Handle accounts payable functions, tender cash transactions, and prepare bank deposits in addition to process payments and important related documents for customers.
6. Complete forms in accordance with company procedures.
7. Maintain files of correspondence, customer recorded, or other pertinent printed material.

Experience

2-5 Years

Level

Junior

Education

Business Administration

Description :

1. Reviewing, processing and explaining documents associated with customer's vehicle purchases.
2. Partnering with sales associates and sales managers to resolve or problem solve any customer issues when purchasing, selling or trading in vehicles.
3. Maintain an organized comprehensive filing system with records of all contracts for purchase of a vehicle.
4. Processing titles properly in order to make vehicles saleable.
5. Prepare DMV documents such as processing plates and finalizing title paperwork through DMV system.
6. Assist purchasing team with appraisal purchases and in-store auctions, such as collecting payments from dealers and wholesalers that have bought or sold vehicles to CarMax.
7. Partner with sales associates and sales managers to resolve any customer issues when purchasing, selling or trading in vehicles.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Daily oversight of all business office functions of 40 emergency department physicians, mid-level providers and 20 direct reports.
2. Provider Documentation Audits Responsible for accounts receivable/accounts payable, debt to income ratio budget.
3. Decreased registration billing errors 35% through change of hospital registration workflow and method of obtaining information while increasing productivity of follow up staff 24%.
4. Updated credentialing process to utilize CAQH, in return credentialed providers in a faster and efficient way.
5. Negotiated contracts between payor and practice.
6. Set policies and procedures in place for collection and customer care/satisfaction/settlement when practice no longer participated with Blue Cross Blue Shield.
7. Budgeted, scheduled and increased utilization of locum tenens.

Experience

2-5 Years

Level

Executive

Education

AAA