Business Process Engineer Resume Samples

Description :

1. Consulted with the small business owners to redesign business processes to capture lost revenue and produce significant margin improvements.
2. Community Advocate Championed random drug testing of public school bus drivers that resulted in new state Wheels.
3. Led the creation, fund sourcing, and launch of a learning center at St.
4. Faith-Based Organizational Leader Chair of Institutional Advancement Board of St.
5. Membered of Inter-parish development board that generated innovations in faith-based development strategies.
6. Founded the Grateful Hearts Fund to provide financial support for parishioners in crisis.
7. Membered of the original strategy planning board that reset the purpose and mission of St.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Designed Lead of process engineering projects to achieve standardization and operational efficiency.
2. Responsible for designing as is and should be Operations Lifecycle processes (Datacenter, Change Management, Incident Management, and Problem Management).
3. Involved in process designing and delivering for every Operations Team.
4. Developed with the HR team a knowledge base for HR processes, policies, and tools (Confluence).
5. Successfully launched HR standards and procedures.
6. Software Implemented Managed the deployment of a new Process Improvement Tool (JIRA).
7. Served as project manager improving productivity, efficiency, and staffing levels across all departments within the Company Managed technical.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Prepared analysis and documentation of existing processes within the business areas of the corporation.
2. Leaned Six Sigma Green Belt Certification earned while leading a project to reduce contractor downtime.
3. Provided comprehensive business process analysis, modeling, and design on assigned process improvements from the initial analysis of the current state through the effective deployment of the business process transformation solution.
4. Led effort to create the Business Process Competency Center's (BPCC) governance model in order to sustain control of documentation based on Highmark's operating processes.
5. Conducted staff interviews to gain insight into business practices and procedures.
6. Assisted in mapping Highmark's current state processes, part of a $40MM project work effort which will be utilized by an independent licensee of the Blue Cross and Blue Shield Association.
7. Processed map/design models to capture Highmark's business to drive consensus among business units on process ownership and governance.

Experience

2-5 Years

Level

Executive

Education

GED

Description :

1. Responsible for identifying and implementing process improvements, as well as gathering business and user requirements in support of the implementation and ongoing maintenance of vendor software.
2. Supported a major effort to identify organizational and process re-engineering opportunities by providing process analysis support and developing process documentation standards Created training materials and providing business process update training to 50+ associates involved in the project Business Analyst, Telecom Integration Specialist, Sales Engineer Perot Systems Corporation | Orlando, FL Multiple roles in a leading IT consulting and network services partner.
3. Responsible for the definition of system requirements supporting multiple AT&T billing applications.
4. Led team of system engineers responsible for validation of business/user requirements, analysis of system impacts, and creation of system requirements associated with small to large-scale system enhancements.
5. Responsible for pre-sales support of Perot Systems' OSS solution.
6. Responsible for the system requirements supporting the Lucent high-end billing application.
7. Supported requirement to migrate account data from a legacy application to an SAP client-server application.
8. Responsible for the definition of data and process requirements for a large new Data Warehousing initiative.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Initiated assessing all training needs for culturally-diverse clients across the country and internationally and develop appropriate materials.
2. Provided exceptional communication and customer relations/customer service skills while delivering on-site and/or web-based training sessions for clients, as measured by feedback to top company leadership.
3. Utilized expert technical writing skills to successfully create and update technical and/or software user documentation.
4. Thoroughly implemented solutions specific to each client's needs in a timely manner within budget.
5. Personally developed and/or co-develop innovative software tools and reports for the company's complex database system.
6. Translated client requirements into technical specifications.
7. Worked in conjunction with Sales Account Executives to present the unique benefits and strengths of PSC's integration, implementation, and software development services to telecom service providers Responsible for the assessment and analysis of customer needs, answering technical questions and issues during the sales cycle, responding to RFPs, and developing relationships with prospective customers Business Analyst, Development Team Lead, Programmer/Analyst AT&T / Lucent Technologies | Maitland, FL Multiple IT roles supporting legacy mainframe telecommunication applications.

Experience

10+ Years

Level

Senior

Education

BA

Description :

1. Designed, manufactured, and tested a fixture that removes housing covers in Rosemount's audio labs.
2. Developed use cases and facilitating training for new Engineering Change process in the PLM database.
3. Led quarterly Teamcenter User Group meetings that collaborates with different functional areas to share best practices.
4. Provided technical expertise to resolve PLM issues for design engineering, manufacturing, supply chain, approvals, and PCS.
5. Took personal initiative to create twenty standard procedures for Rosemount's Engineering Change process that are now used throughout the business.
6. Planned and facilitated testing, training, and documentation efforts as the business leaders of the Teamcenter enhancement project.
7. Used Problem Solving Providing technical expertise to resolve Teamcenter issues.
8. Coordinated schedules, resources, and budget for the design project and Teamcenter enhancement project.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Responsible for acting as subject matter expert across various functions of the organization.
2. Provided consulting services to our account teams, CCR leaders, and our customers on problem resolution and process improvement.
3. Collaborated with IT management and ensured that IT plans are aligned with needed capabilities to support the projects planned for customer service improvement.
4. Designed and built a diagnostic tool to root cause On Shelf Out Of Stocks.
5. Used to determine the best course of action for improvement plans.
6. Because of this tool the team was able to implement improvement plans that resulted in a 40% reduction in OOS.
7. Led the design and implementation of the Better Order Algorithm (BOA) across the enterprise.
8. Implemented to provide Account Managers a better forecast to be used in the order writing process.
9. Implemented BOA and managed the order writing process, OOS were reduced by 40%.

Experience

2-5 Years

Level

Executive

Education

BS

Description :

1. Evaluated, analyzed, and streamlined process improvement initiatives to maximize the utilization of state-of-the-art enterprise technologies.
2. Identified process gaps for proposed solutions.
3. Defined business and technical requirements, evaluated current capabilities, and facilitated project governance to assure people, process, and/or technical solutions aligned with strategic business core objectives.
4. Led Kaizen event to map out operational process steps and complete failure mode and effects analysis to highlight improvement opportunities which led to projects focused on quality and operational efficiencies.
5. Knowledgeable Transfers Identified key failure points within a complex system and provided Senior Management with actionable information which enabled a broad scale wellness effort to occur.
6. Drove analysis and standard operating procedure around a complex problem that has eluded the Company around client refreshes.
7. Documented to restate client dimension data that allowed for evaluation of the problem end-to-end and delivered a reusable procedure that minimized errors in an extremely manually intensive process.
8. Worked up and across the organization - ensuring smooth and consistent exchanges of data between customers, project managers, senior management, team members, vendors, and sales team with the goal of customer service and satisfaction.

Experience

2-5 Years

Level

Executive

Education

BS In Computer Science

Description :

1. Acted as an outward-facing SME for service dispatch processes.
2. Continued to expand and develop improved reporting g tools for ad hoc needs as well as ongoing weekly and monthly reports.
3. Worked on a global CRM implementation as a process expert and product owner which required substantial international travel.
4. Developed test scenarios, business, and functional requirements, and supporting information.
5. Improved KPI reporting to effectively measure the business.
6. Developed several automation integration solutions to allow easier ongoing monitoring of key deliverables.
7. Used Large scale Office and SAP integrations using VBscript and SAPGUI scripting.
8. Developed integrated Access databases for several functions enabling the 15 person leadership team to work more collaboratively than they had in the past.

Experience

5-7 Years

Level

Executive

Education

G.E.D

Description :

1. Designed and coded business process workflows for systems that provided internet and phone service (provisioning system).
2. Composed database scripts to reconcile data between internal and external systems.
3. Performed complex integration testing with other components, monitored and troubleshot within a Unix environment.
4. Spear-headed new software initiatives which resulted in greatly enhanced productivity.
5. Modified Java libraries and Web Services as needed.
6. Maintained version control of software projects using IBM Rational/Team Concert.
7. Notable Accomplishments Appointed Team Lead for business process workflow design and implementation Became primary resource for resolving workflow/product issues and for choosing new software products Successfully led multiple revenue-generating projects to completion within 90 days of project kickoffs.

Experience

7-10 Years

Level

Management

Education

BS