A Business Service Representative is responsible for assisting the customer service team of the business. while the job title may vary, the executed duties are common and include the following in the Business Service Representative Resume – assisting in recruiting skilled workers, developing appropriate plans of action, greeting all customers entering the business, facilitating workshops, assisting job seekers with skill assessments; reviewing and screening applicants, developing new business account and maintaining current account as well; maintaining electronic and paper customer files; and performing related duties as assigned.
The nature of the work demands the following skills and abilities – proficiency in MS Office and online data management programs; strong customer service skills, the ability to work as a part of the team, multitasking skills, experience in administering case management and being bilingual. A Baccalaureates degree is commonly highlighted on job resumes.
Objective : Dynamic and results-oriented professional with 2 years of experience in customer service and business operations. Adept at managing client inquiries, resolving issues, and ensuring a seamless customer experience. Proven ability to enhance service delivery and build lasting client relationships through effective communication and problem-solving skills.
Skills : Client Relationship Management, Customer Needs Assessment, Team Collaboration, Process Improvement
Description :
Utilized various software, including Sage, to manage customer accounts and service requests.
Coordinated schedules for multiple doctors, ensuring efficient use of time and resources.
Welcomed patients and facilitated the registration and check-in process, enhancing the patient experience.
Verified accuracy of patient forms and maintained organized records in the system.
Updated patient records with test results and other pertinent information.
Processed patient payments and balanced daily financial receipts.
Successfully addressed and de-escalated challenging customer situations to maintain satisfaction.
Experience
0-2 Years
Level
Entry Level
Education
B.S. in Bus. Admin.
Senior Business Service Representative Resume
Headline : Accomplished Senior Business Service Representative with over 7 years of extensive experience in client relations and service optimization. Expertise in analyzing customer needs, resolving complex issues, and enhancing operational efficiency. Committed to delivering exceptional service and fostering robust relationships that drive business growth and customer satisfaction.
Collaborated with internal teams to ensure seamless service delivery and customer satisfaction.
Handled escalated customer complaints with professionalism, resulting in improved retention rates.
Identified opportunities for service improvement and implemented innovative strategies to enhance customer experience.
Achieved monthly sales targets consistently by effectively upselling additional services to existing clients.
Experience
5-7 Years
Level
Senior
Education
B.S. in BA
Business Service Representative Resume
Headline : Dedicated Business Service Representative with 7 years of expertise in enhancing client relations and optimizing service delivery. Proficient in addressing complex customer inquiries and driving operational improvements. Passionate about fostering positive relationships and delivering exceptional support that elevates customer satisfaction and drives business success.
Skills : Financial Analysis, Social Media Skills, Feedback Management, Salesforce Experience, Email Communication
Description :
Acted as the primary liaison for diverse business accounts, including multiple state agencies.
Developed and maintained comprehensive financial reports and databases, providing key insights to management.
Established and nurtured strategic relationships to enhance market reach and business opportunities.
Contributed to product development initiatives, ensuring alignment with customer needs.
Played a key role in maintaining a productive work environment, contributing to overall company growth.
Delivered training and support to clients on product usage, enhancing user experience.
Experience
5-7 Years
Level
Senior
Education
B.S. in BA
Business Service Representative Lead Resume
Headline : Seasoned Business Service Representative Lead with 7 years of experience in optimizing service delivery and enhancing customer engagement. Skilled in resolving complex inquiries, managing client relationships, and driving operational efficiency. Passionate about leveraging insights to elevate customer satisfaction and contribute to organizational success.
Skills : Proficient In Microsoft Office Suite, Records Management And Data Analysis, Adaptability And Quick Learning, Exceptional Verbal And Written Communication, Customer Service
Description :
Facilitated communication between customers and internal departments to resolve product and service inquiries effectively.
Maintained detailed records of customer interactions, ensuring accurate documentation for follow-up actions.
Identified and addressed customer concerns promptly, implementing solutions to enhance satisfaction.
Collaborated with teams to streamline processes, resulting in improved service delivery.
Conducted regular follow-ups with clients to ensure ongoing satisfaction and retention.
Trained new staff on customer service best practices, fostering a collaborative work environment.
Utilized data analytics to assess customer feedback and drive continuous improvement initiatives.
Experience
5-7 Years
Level
Management
Education
BBA
Business Service Representative Resume
Headline : Customer-focused Business Service Representative with 7 years of experience driving client satisfaction and service excellence. Skilled in resolving inquiries, optimizing processes, and fostering strong relationships to enhance customer loyalty. Proven track record of exceeding performance metrics and contributing to business growth through exceptional service delivery.
Managed customer inquiries, complaints, and service requests efficiently, ensuring high satisfaction levels.
Handled a high volume of calls in a fast-paced environment, maintaining professionalism and accuracy.
Recommended service options and scheduled installations for various telecommunications services.
Documented customer interactions meticulously to prevent audit discrepancies.
Consistently achieved or surpassed performance targets set by management.
Executed cross-selling strategies, enhancing customer accounts on 100% of calls.
Collaborated with team members to share insights and improve service processes.
Experience
5-7 Years
Level
Management
Education
BBA
Junior Business Service Representative Resume
Objective : Enthusiastic professional with 2 years of experience in customer service and business operations. Skilled in addressing client inquiries, resolving issues efficiently, and contributing to a positive customer experience. Committed to building strong relationships and enhancing service delivery through effective communication and problem-solving abilities.
Drafts and submits appeal letters to insurance providers for claim denials.
Collects and organizes necessary documentation to support appeals.
Negotiates payment plans with clients and follows up on overdue accounts.
Conducts credit evaluations for prospective business clients.
Assesses new business accounts to mitigate fraud risks.
Collaborates effectively with team members while working independently.
Ensures compliance with company policies during customer interactions.
Experience
0-2 Years
Level
Junior
Education
A.S. Business Admin.
Business Service Representative Resume
Objective : Results-driven Business Service Representative with over 5 years of experience in customer service and account management. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Adept at managing multiple accounts, resolving issues promptly, and fostering strong relationships to drive business growth.
Skills : Microsoft Office Suite, Relationship Building, Customer Account Management, Payment Processing Coordination, Data Entry
Description :
Managed customer inquiries and provided solutions to enhance satisfaction and retention.
Processed service requests and ensured timely resolution of customer issues.
Collaborated with cross-functional teams to improve service delivery and efficiency.
Maintained accurate records of customer interactions and transactions.
Handles and accesses business accounts that generate significant revenue with high levels of security.
Evaluates and analyzes customer issues, assisting in resolving both device and software-related problems.
Follows up on customer inquiries for complex requests to ensure resolution.
Experience
0-2 Years
Level
Junior
Education
A.S. in BA
Business Service Representative II Resume
Objective : Proficient Business Service Representative with 5 years of experience in delivering exceptional customer service and resolving complex issues. Skilled in analyzing client needs, optimizing service processes, and fostering strong relationships to enhance satisfaction. Committed to leveraging insights and communication skills to drive operational improvements and contribute to business success.
Skills : Lead Generation, Presentation Development, Document Management, Email Management, Marketing Material Design
Description :
Managed accounts in collections by verifying claim statuses and submitting appeals for payment.
Engaged with patients to arrange payment plans on private accounts, enhancing recovery rates.
Collaborated with legal representatives and insurance companies to resolve billing disputes.
Updated account information promptly, ensuring accuracy in records.
Cross-trained in payment posting and patient admissions for emergency services.
Verified patient eligibility for Medicaid, attending training for compliance with state regulations.
Assisted with bank deposits and mail sorting to improve operational efficiency.
Experience
2-5 Years
Level
Junior
Education
B.S.B.A.
Business Service Representative Resume
Headline : Driven Business Service Representative with 7 years of experience in optimizing customer interactions and enhancing service delivery. Expertise in addressing complex inquiries, resolving issues, and fostering strong client relationships. Dedicated to leveraging insights to improve operational efficiency and elevate customer satisfaction across diverse business environments.
Skills : Client Relations, Communication Skills, Training And Development, Project Management, Customer Feedback Analysis
Description :
Collected and updated patient insurance billing information, ensuring accuracy and compliance.
Coordinated benefits and resolved issues with insurance carriers, facilitating timely claim submissions.
Followed up on unpaid or rejected claims, successfully resubmitting to maximize approvals.
Provided clear explanations to patients regarding their financial responsibilities, copays, and deductibles.
Submitted pre-authorizations and managed patient inquiries regarding service coverage.
Enhanced customer experience by addressing patient questions and concerns effectively.
Developed and implemented procedures to streamline billing processes, improving overall efficiency.
Experience
5-7 Years
Level
Senior
Education
BBA
Business Service Representative Resume
Objective : Focused and proactive Business Service Representative with 2 years of experience in enhancing customer satisfaction and streamlining service processes. Skilled in addressing client needs, resolving issues efficiently, and fostering strong relationships. Eager to leverage communication and problem-solving abilities to drive operational success and support business objectives.
Skills : Conflict Resolution, Attention To Detail, Effective Communication, Reporting And Analytics, Database Management
Description :
Engaged with employers to promote services, facilitating resource utilization.
Managed a diverse portfolio, enhancing business relationships across two regions.
Ensured job order quality through consistent follow-up and feedback.
Guided employers in utilizing the Employ Florida website for job postings.
Provided technical support for staff and clients on software applications.
Identified workforce needs and offered tailored solutions for recruitment and training.
Organized on-site job fairs, coordinating logistics and staff support effectively.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
