Business Services Supervisor Resume Samples

Description :

1. Prepared SBA applications, closing documents, and monitor insurance on loans.
2. Set up loan closings in the system, monitor construction draws fund loans, and scan commercial loan files.
3. Prepared loan paperwork, review it for accuracy once returned, and compare it to written information with our computer system.
4. Processed validity and accuracy of loan payoffs and disburses loan proceeds.
5. Disbursed all closing funds by whatever avenue is needed (check, wire, or ACH) Handle all monthly reports for the department.
6. Setup ACH, order coupons, bills for payment, or collections.
7. Reconciled all business services general ledger accounts.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Provided supervision to a team of 18 direct reports to assure goals and objectives are obtained through planning, implementation, and directing of processes.
2. Assisted the hiring process with interviewing candidates and orientation of new team members.
3. Coached and Supported to provide excellent customer service in call center environment, complete accurate charge entry of DME claims, and timely resolution of denied claims.
4. Coordinated and implement quality standards for successfully achieving and sustaining Joint Commission Accreditation.
5. Coordinated business practices to guarantee appropriate compliance with Medicare, and Medicaid, and a broad range of commercial insurance provider contracts.
6. Maintained training to ensure compliance with HIPPA privacy and security regulations.
7. Collaborated with a diversity of internal and external customers to find resolutions to complex problems in billing and supply chain processes.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Provided accurate and appropriate information in response to customer inquiries.
2. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
3. Achieved customer satisfaction rating of 95% within 2 months, exceeding the corporate target.
4. Trained staff on how to improve customer interactions.
5. Assisted with the development of the call center's operations, quality, and training processes.
6. Helped Families get enrolled and comprehend Health & Dental plans.
7. Obtained authorizations that other offices had issues with.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Provided management and tracking of payment variance trends and denials.
2. Implemented systems and processes to eliminate or decrease variances and denials and increase efficiency.
3. Developed policies and procedures provide work direction to staff and monitors productivity.
4. Worked in close collaboration with the Information Technology team and other departments to advance and optimize the process and system setup to drive Business Services goals and metrics.
5. Oversight of Revenue Cycle activities and processes to ensure efficient and compliant handling of accounts.
6. Directed Human Resource activities with Business Services with the oversight of the Director of Business Office.
7. Coordinated and conducted monthly department meetings with department staff; Use this meeting as an opportunity to communicate new projects, changes in operations, solve workflow problems, and employee engagement.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Managed a group of Call Center Application Team that test systems application for daily production Monitored employee's performance and service to customers.
2. Provided guidance and/or help customer service representatives in the resolution of difficult subscriber questions and/or problems.
3. Reviewed, verified, and requested a refund and/or adjustment requests.
4. Communicated sales and marketing programs to staff.
5. Responsible for administrative aspects of the position, due including reporting, timesheets, schedule adherences, etc.
6. Ensured achievement of all system, team, and individual Customer Service goals with standards.
7. Maintained a high level of customer service staffing levels through efficient scheduling and adjustment to meet peak service demands.

Experience

2-5 Years

Level

Entry Level

Education

GED

Description :

1. Managed Business Services team's day to day operations.
2. Distributed work daily and establishes best practices to ensure that the team is meeting quality and production standards.
3. Enforced and adhered to Underwriting guidelines, policies, and procedures.
4. Completed and forwards daily and monthly production and quality control reports.
5. Managed cost, quality, and customer service to ensure goals are met and the department is operating within the approved budget.
6. Led various projects assigned by upper management, ensuring accuracy, deadlines are met, and analyzing results.
7. Responsible for achieving financial performance targets and direct supervision of 18 staff.

Experience

10+ Years

Level

Senior

Education

Master's In Project Maagemant

Description :

1. Supervised the work of the office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, sales, proper procedures, and company policies.
2. Implemented policies, procedures, and service standards in conjunction with management.
3. Discussed job performance with employees to identify causes and improve skills.
4. Evaluated employees' job performance and conformance to regulations and recommend appropriate personnel action.
5. Reviewed records and reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
6. Recruited, interviewed, and selected employees.
7. Supervised Business Services installation, maintenance, and troubleshooting(Internet access, FTTX, VPN, L2 Connect, PABX, ICT) spread over 3 counties Supervising the day to day activities of a team of 17 staff spread over 3 counties Driving operational efficiencies, raising customer service levels & cutting costs Maintaining ISO Certification KPI Targets Organizing workload, allocating tasks, tasking team on a daily basis.

Experience

2-5 Years

Level

Executive

Education

MS

Description :

1. Responsible for achieving financial performance targets and direct supervision of 13 staff.
2. Developed and sustained high-performance work teams and practices that consistently achieve service standards, customer satisfaction, and clinician satisfaction.
3. Oversaw human resource activities such as interviewing and hiring, training, verifying payroll, and managing employee performance.
4. Analyzed and determined appropriate staffing to support business services while ensuring efficiency and maximizing resources.
5. Maintained productive and collaborative working relationships with other coordinators, supervisors, managers, and directors.
6. Supervised a staff a five on the Business Services Team.
7. Educated and market to local businesses the services available at the One-Stop Career Centers and implement the On-the-Job Training Program.

Experience

2-5 Years

Level

Executive

Education

GED

Description :

1. Supervised Business Services installation, maintenance, and troubleshooting(Internet access, FTTH, VPN, L2 Connect, PABX, ICT) spread over 3 counties Supervising the day to day activities of a team of 17 staff spread over 3 counties Driving operational efficiencies, raising customer service levels & cutting costs Maintaining ISO Certification KPI Targets Organizing workload, allocating tasks, tasking team on a daily basis.
2. Managed team and individual performance Developing others Ensuring all administrative records are completed accurately Ensure professionalism & high quality is continually maintained Preparation of relevant reports and documents for senior managers Identifying areas of the business where improvements can be made Developing policies to create and maximize performance Scheduling staffing levels, planning for holiday and weekend cover Monitoring staff attendance and performance levels.
3. Ensured compliance with all relevant health and safety guidelines Accomplishments Training staff & identifying training requirements of existing staff Ability to work under pressure and to targets.
4. Disciplined approach & strong/effective communicator at all levels Able to manage available resources to maximize productivity and efficiency Having the ability to motivate people Possessing a responsible attitude and also calm under pressure Skills Used Analog & Digital Telecommunication Equipment, leased line install, maintenance and troubleshooting.
5. Managed, Supervised & Troubleshoot IP Network Managing, Supervising & Troubleshooting SDH Network Cisco maintenance Can manage multiple tasks simultaneously Natural leadership skills Soft: OrCAD, Word, Excel Ability to read and use electronics schematic diagrams Electronics Troubleshooting Good organizer.
6. Recruited and interviewed job candidates for On-the-Job Training.
7. Streamlined, created, and implemented new processes and procedures.

Experience

2-5 Years

Level

Executive

Education

BS

Description :

1. Managed team and individual performance Developing others Ensuring all administrative records are completed accurately Ensure professionalism & high quality is continually maintained Preparation of relevant reports and documents for senior managers Identifying areas of the business where improvements can be made Developing policies to create and maximize performance Scheduling staffing levels, planning for holiday and weekend cover Monitoring staff attendance and performance levels.
2. Ensured compliance with all relevant health and safety guidelines Accomplishments Training staff & identifying training requirements of existing staff Ability to work under pressure and to targets.
3. Developed and sustained high-performance work teams and practices that consistently achieve service standards, customer satisfaction, and clinician satisfaction.
4. Oversaw human resource activities such as interviewing and hiring, training, verifying payroll, and managing employee performance.
5. Used Computer Critical thinking Problem-Solving.
6. Increased office organization by developing a more efficient filing system and customer database protocols.
7. Promoted to Supervisor after 9 months of employment.

Experience

2-5 Years

Level

Executive

Education

MS