A Business Services Supervisor oversees the overall operations of the business services unit including the development and implementation of strategic goals in various areas. While the type of business determines the actual duties, the following common duties are identified on the Business Services Supervisor Resume – hiring and training employees; managing the financial success of the unit through cost containment and business growth; overseeing business services for units such as office equipment, telecommunication and information systems, overseeing strategic planning, business development, and sales activities; and managing the vendors, contractors, and agreements.
The most sought-after skills for the post include the following – experience in administering work, and relevant field knowledge, a sound understanding of business operations, the ability to manage staff members; and proficiency in training and supervising new employees. A relevant degree is commonplace among job applicants.
Headline : Innovative, deadline-driven business operations and customer service specialist with a passion for healthcare, and communication. Skills include project management, writing and editing print and digital training content as well as development of substantive policies and procedures, training, new staff development and teambuilding, with a proven ability to achieve results in a fast-paced environment.
Skills : Leadership Development, Leadership Training, Leadership, Management Experience, Process Improvement, Conflict Resolution, Strategic Business Planning, Public Speaking.
Description :
Prepared SBA applications, closing documents, and monitor insurance on loans.
Set up loan closings in the system, monitor construction draws fund loans, and scan commercial loan files.
Prepared loan paperwork, review it for accuracy once returned, and compare it to written information with our computer system.
Processed validity and accuracy of loan payoffs and disburses loan proceeds.
Disbursed all closing funds by whatever avenue is needed (check, wire, or ACH) Handle all monthly reports for the department.
Setup ACH, order coupons, bills for payment, or collections.
Reconciled all business services general ledger accounts.
Experience
5-7 Years
Level
Executive
Education
GED
Business Services Supervisor Resume
Objective : Seeking a Business Services Supervisor position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Provided supervision to a team of 18 direct reports to assure goals and objectives are obtained through planning, implementation, and directing of processes.
Assisted the hiring process with interviewing candidates and orientation of new team members.
Coached and Supported to provide excellent customer service in call center environment, complete accurate charge entry of DME claims, and timely resolution of denied claims.
Coordinated and implement quality standards for successfully achieving and sustaining Joint Commission Accreditation.
Coordinated business practices to guarantee appropriate compliance with Medicare, and Medicaid, and a broad range of commercial insurance provider contracts.
Maintained training to ensure compliance with HIPPA privacy and security regulations.
Collaborated with a diversity of internal and external customers to find resolutions to complex problems in billing and supply chain processes.
Experience
2-5 Years
Level
Junior
Education
BS
Business Services Supervisor Resume
Headline : Hardworking, organized, Business Services Supervisor professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Healthcare Business Office, Management, Multitasking.
Description :
Provided accurate and appropriate information in response to customer inquiries.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Achieved customer satisfaction rating of 95% within 2 months, exceeding the corporate target.
Trained staff on how to improve customer interactions.
Assisted with the development of the call center's operations, quality, and training processes.
Helped Families get enrolled and comprehend Health & Dental plans.
Obtained authorizations that other offices had issues with.
Experience
5-7 Years
Level
Executive
Education
GED
Business Services Supervisor Resume
Headline : Results and detail-oriented, hands-on Business Services Supervisor professional with a successful record of accomplishments in accounts payable and distribution support. Excellent customer service and SAP skills. A team player who does whatever is necessary to meet or exceed company and customer expectations.
Skills : Management, Supervising, MS Office.
Description :
Provided management and tracking of payment variance trends and denials.
Implemented systems and processes to eliminate or decrease variances and denials and increase efficiency.
Developed policies and procedures provide work direction to staff and monitors productivity.
Worked in close collaboration with the Information Technology team and other departments to advance and optimize the process and system setup to drive Business Services goals and metrics.
Oversight of Revenue Cycle activities and processes to ensure efficient and compliant handling of accounts.
Directed Human Resource activities with Business Services with the oversight of the Director of Business Office.
Coordinated and conducted monthly department meetings with department staff; Use this meeting as an opportunity to communicate new projects, changes in operations, solve workflow problems, and employee engagement.
Experience
5-7 Years
Level
Executive
Education
MS
Business Services Supervisor Resume
Objective : Responsible for Identifying potential business development opportunities and referral sources to achieve increased job placement levels, Enhancing organization visibility and brand through professional networks and organizations that foster collaborative partnerships.
Skills : Administrative, Supervising, Management.
Description :
Managed a group of Call Center Application Team that test systems application for daily production Monitored employee's performance and service to customers.
Provided guidance and/or help customer service representatives in the resolution of difficult subscriber questions and/or problems.
Reviewed, verified, and requested a refund and/or adjustment requests.
Communicated sales and marketing programs to staff.
Responsible for administrative aspects of the position, due including reporting, timesheets, schedule adherences, etc.
Ensured achievement of all system, team, and individual Customer Service goals with standards.
Maintained a high level of customer service staffing levels through efficient scheduling and adjustment to meet peak service demands.
Experience
2-5 Years
Level
Entry Level
Education
GED
Business Services Supervisor Resume
Summary : Business Services Supervisor with 12 years of business analysis and project management experience, adept at business strategy, execution, and management. Articulate communicator skilled in delivering insightful presentations and strengthening relationships with business leaders, peers, and customers. Award-winning loss prevention expert with proven ability to recognize and avoid potential risks.
Skills : Business Process Analysis, Account Management, Banking Audits, Loss Prevention, Scheduling And Supervising, Process/People Management, Banking Audits, Budgeting And Cost Control, Problem Analysis And Resolution, Microsoft Office Products.
Description :
Managed Business Services team's day to day operations.
Distributed work daily and establishes best practices to ensure that the team is meeting quality and production standards.
Enforced and adhered to Underwriting guidelines, policies, and procedures.
Completed and forwards daily and monthly production and quality control reports.
Managed cost, quality, and customer service to ensure goals are met and the department is operating within the approved budget.
Led various projects assigned by upper management, ensuring accuracy, deadlines are met, and analyzing results.
Responsible for achieving financial performance targets and direct supervision of 18 staff.
Experience
10+ Years
Level
Senior
Education
Master's In Project Maagemant
Business Services Supervisor Resume
Objective : Business Services Supervisor with 4+ years of experience in Partnering with business and industry leaders to develop talent employment strategies that align with business needs, Providing leadership and direction of staff support and resources to ensure successful project deliverables of a workforce services contract.
Skills : Supervising, Communication, Management.
Description :
Supervised the work of the office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, sales, proper procedures, and company policies.
Implemented policies, procedures, and service standards in conjunction with management.
Discussed job performance with employees to identify causes and improve skills.
Evaluated employees' job performance and conformance to regulations and recommend appropriate personnel action.
Reviewed records and reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Recruited, interviewed, and selected employees.
Supervised Business Services installation, maintenance, and troubleshooting(Internet access, FTTX, VPN, L2 Connect, PABX, ICT) spread over 3 counties Supervising the day to day activities of a team of 17 staff spread over 3 counties Driving operational efficiencies, raising customer service levels & cutting costs Maintaining ISO Certification KPI Targets Organizing workload, allocating tasks, tasking team on a daily basis.
Experience
2-5 Years
Level
Executive
Education
MS
Business Services Supervisor Resume
Objective : To establish a long-term career in a company where I may utilize my Business Services Supervisor professional skills and knowledge to be an effective Business Services Supervisor and inspiration to those around me.
Skills : Analyzing, Management, Developing.
Description :
Responsible for achieving financial performance targets and direct supervision of 13 staff.
Developed and sustained high-performance work teams and practices that consistently achieve service standards, customer satisfaction, and clinician satisfaction.
Oversaw human resource activities such as interviewing and hiring, training, verifying payroll, and managing employee performance.
Analyzed and determined appropriate staffing to support business services while ensuring efficiency and maximizing resources.
Maintained productive and collaborative working relationships with other coordinators, supervisors, managers, and directors.
Supervised a staff a five on the Business Services Team.
Educated and market to local businesses the services available at the One-Stop Career Centers and implement the On-the-Job Training Program.
Experience
2-5 Years
Level
Executive
Education
GED
Business Services Supervisor Resume
Objective : Highly qualified Business Services Supervisor with experience in the industry. Enjoy creative problem solving and getting exposure to multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Analog & Digital Telecommunication Equipment, Leased Line, Networking Install, Maintenance, And Troubleshooting.
Description :
Supervised Business Services installation, maintenance, and troubleshooting(Internet access, FTTH, VPN, L2 Connect, PABX, ICT) spread over 3 counties Supervising the day to day activities of a team of 17 staff spread over 3 counties Driving operational efficiencies, raising customer service levels & cutting costs Maintaining ISO Certification KPI Targets Organizing workload, allocating tasks, tasking team on a daily basis.
Managed team and individual performance Developing others Ensuring all administrative records are completed accurately Ensure professionalism & high quality is continually maintained Preparation of relevant reports and documents for senior managers Identifying areas of the business where improvements can be made Developing policies to create and maximize performance Scheduling staffing levels, planning for holiday and weekend cover Monitoring staff attendance and performance levels.
Ensured compliance with all relevant health and safety guidelines Accomplishments Training staff & identifying training requirements of existing staff Ability to work under pressure and to targets.
Disciplined approach & strong/effective communicator at all levels Able to manage available resources to maximize productivity and efficiency Having the ability to motivate people Possessing a responsible attitude and also calm under pressure Skills Used Analog & Digital Telecommunication Equipment, leased line install, maintenance and troubleshooting.
Managed, Supervised & Troubleshoot IP Network Managing, Supervising & Troubleshooting SDH Network Cisco maintenance Can manage multiple tasks simultaneously Natural leadership skills Soft: OrCAD, Word, Excel Ability to read and use electronics schematic diagrams Electronics Troubleshooting Good organizer.
Recruited and interviewed job candidates for On-the-Job Training.
Streamlined, created, and implemented new processes and procedures.
Experience
2-5 Years
Level
Executive
Education
BS
Business Services Supervisor Resume
Objective : Business Services Supervisor with 2+ years of experience in Gaining an understanding of key business initiatives, performance evaluations, and budget resources to ensure implementation and delivery of services.
Skills : Training, HR, Critical Thinking.
Description :
Managed team and individual performance Developing others Ensuring all administrative records are completed accurately Ensure professionalism & high quality is continually maintained Preparation of relevant reports and documents for senior managers Identifying areas of the business where improvements can be made Developing policies to create and maximize performance Scheduling staffing levels, planning for holiday and weekend cover Monitoring staff attendance and performance levels.
Ensured compliance with all relevant health and safety guidelines Accomplishments Training staff & identifying training requirements of existing staff Ability to work under pressure and to targets.
Developed and sustained high-performance work teams and practices that consistently achieve service standards, customer satisfaction, and clinician satisfaction.
Oversaw human resource activities such as interviewing and hiring, training, verifying payroll, and managing employee performance.
Used Computer Critical thinking Problem-Solving.
Increased office organization by developing a more efficient filing system and customer database protocols.
Promoted to Supervisor after 9 months of employment.
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