A Call Coordinator ensures customer satisfaction through processing orders, and coordinating customer service needs. Serving as a primary customer contact person for matters such as pricing, scheduling, installation, and work order generation, the following other duties mentioned on the Call Coordinator Resume are also carried out – providing information, solving problems, and advising customers on products and services; responding to customer inquiries and providing information relating to modifications; researching information and compiling statistics; solving customer requests for adjustments, and processing all correspondence.
To conduct the assigned job effectively, the following skills are needed – the ability to solve customer complaints and concerns, skillful in using computers, knowledge of planning, and scheduling techniques; the ability to gather and analyze scheduling techniques; and the ability to solve difficult customer service issues. A high school diploma or GED is sufficient to enter the occupation.
Objective : Able to interact successfully with people at all levels Demonstrates understanding and effectively cooperates with subordinates and senior level management Manage/lead assigned workforce towards the achievement of organizational goals Strong analytical and organizational skills Excellent interpersonal skills, phone manner, and office etiquette.
Skills : Microsoft Word, Planning Skills.
Description :
Worked with inventory control specialists, ASAs, regional managers, project managers, field technicians, and 3rd party vendors with route planning to source equipment to field technicians in order to service calls; all while creating and maintaining relationships with each.
Developed new call center in Charlotte, NC area.
Determined where parts will be sourced from and the quickest, most cost effective way to get them delivered.
Scheduled changes and short-notice client requests to minimize disruptions and prevent down time.
Provided administrative and logistics support for all 3rd party service technicians completing service calls.
Evaluated calls for quality and completeness.
Verified/corrected shipments.
Experience
2-5 Years
Level
Executive
Education
BA In Liberal Arts
Call Coordinator Resume
Headline : To obtain a Call Coordinator position that will enable me to use my educational background and transferable skills to manage and create new opportunities.
Provided information, resolves problems, and advises customers on products and/or services, ensuring customer satisfaction.
Responded to customer inquiries and provide information pertaining to modifications of existing or potential orders.
Organized workload to ensure deadlines are met.
Scheduled work assignments in order of priority and date received.
Researched information, compiles statistics, gathers and computes various data.
Initiated, coded, reviewed, and processed work orders for products and/or services.
Resolved customer requests for adjustments in work orders or billings.
Experience
5-7 Years
Level
Executive
Education
GED
Call Coordinator Resume
Headline : Seeking self-starter who excels at analyzing, prioritizing and completing tasks in a professional manner. Re-entering workforce with impeccable customer service, time management and problem solving skills. I'm looking for the perfect fit in my career! Over 9 years of various positions in Real Estate, ranging from receptionist to Outside Sales for Home Warranty Company where I was consistently recognized for sales growth quarterly & yearly.
Skills : MS office, Planning Skills.
Description :
Scheduled listed properties to be shown by appointment to various realtors and agencies.
Entered property listing changes to the Multiple Listing System (MLS) on a daily basis.
Tracked, recorded, and prepared weekly reports on all current listings; properties under contract and appropriate agent for each; supply and equipment purchases.
Compiled and presented status reports to the bookkeeper, reconciled agent discrepancies as they were discovered by bookkeeper.
Received, screened, and distributed all incoming mail and faxes.
Prepared and mailed agent correspondence to various addressees.
Scheduled 6 to 30 property viewings and meeting appointments daily.
Experience
5-7 Years
Level
Executive
Education
MS
Call Coordinator Resume
Objective : Responsible for providing exceptional customer experience by answering initial customer telephone calls regarding Rental, Parts, and Services and direct or escalate the requests to the appropriate team members, Resolving basic rental requests from internal and external customers regarding Ziegler equipment, deliveries, and returns.
Fast paced international hardware support company; responsibilities include inputting service tickets into Sales Force.
Tickets submitted via phone, email, and web submission.
Trained new employees on administrative duties of Sales Force system.
Assisted in the step by step writing instructions of the training manual.
Assisted Customers/Partners/Field Engineers with any customer service related issues.
Wrote detailed notes regarding any issues into the case notes for monitoring.
Distributed and reported the daily onsite dispatch spreadsheet and provide to management.
Experience
2-5 Years
Level
Executive
Education
GED
Call Coordinator Resume
Summary : To work in an environment where I can apply and build upon my Technical & analytical skills To add value to the products and services on which I undertake the assignments.
Skills : MS office, Supervising Skills.
Description :
Performed a variety of Internet research functions and uses word processing, spreadsheet and presentation software.
Assisted with overflow work from administrative and executive assistants.
Worked in More System, Working in MLS System, MLS inventory, Dotloop Inventory, Cutting Checks when needed, Depositing money into Escrow and other accounts when needed, Assisting the Market Center Administrator, Broker, & Team Leader with any task that day.
Managed the weekly open dispatch report for payment processing.
Planned all Keller-Williams ads on layout sheets and submitted weekly to local newspaper.
Prepared all listings to be shown on Mondays on the Main Street Television Station Utilized Showing Desk software, Multiple Listing System (MLS), Excel software programs in performing the duties above.
Reviewed, monitored, and processed all correspondence to and from customers.
Experience
7-10 Years
Level
Management
Education
MS
Call Coordinator Resume
Headline : Self-motivated and goal-oriented individual. Seeking a professional position to utilize my strong customer service, sales, and management skills. Looking for a progressive company with whom to advance my career.
Skills : Management, Sales.
Description :
Facilitated the resolution of solutions for end users across for the site of the corporation I was contracted through.
Compiled reports using Microsoft Word, Excel and Project.
Suggested and implemented process improvements.
Opened and closed a new division.
Taken inbound calls from technicians and customers concerning work orders, and setting up manuals for the relocation of our division.
Performed administrative duties.
Answered telephones for a high volume call center Dispatch calls for service work and/or software issue calls.
Experience
5-7 Years
Level
Executive
Education
BS In Management
Call Coordinator Resume
Summary : The pride I take in working with clients on any level can be seen in my many years of experience of work in customer service and administrative duties. I work well with others, multitask, and it is important to me to help your business be a success.
Skills : Training Skills, Customer Service.
Description :
Started work for this company in their production department and after about a year of consistent, quality work.
Able to step into that troubled position with great ease.
Brought procedures to the position that made the clients feel hand holding from beginning to end.
Gathered important information and assigned the calls for technicians to call back and help til problems were resolved.
Responsible for generating 7+ million dollars in revenue for the month of Jan.
Entered data for all service calls and verification of data in the system.
Coordinated the submission of periodic reports to management.
Experience
10+ Years
Level
Senior
Education
Associate Of Applied Science
Call Coordinator Resume
Objective : A highly accomplished, dynamic, skilled professional candidate with in-depth knowledge in administrative tasks. Seeking a position as an Administrative Assistant to improve my abilities and skills in an organization.
Skills : Microsoft Office, CRM, 10-Key.
Description :
Dispatched technicians nationwide to perform computer and printer repair.
Provided administrative services to the office manager Made sure the technicians were doing the job correctly, and reporting any issues.
Communicated with third party to let know the status of the service calls.
Generated daily reports of call status; maintained a good relationship with the clients.
Emailed, faxed, and called the customers to follow up with them.
Organized the paper work for every service call.
Oversight of four to six personnel to carry out customer order fulfillment and support contractor sales staff.
Experience
2-5 Years
Level
Junior
Education
GED
Call Coordinator Resume
Objective : An enthusiastic, positive, and loyal individual with a passion for learning new skills. I work well in a group setting, as well as working efficiently on my own. Seeking a position where I will grow as an employee, as an individual, and assist in contributing to the growth of others. Always put forth my best effort to do high-quality work and look forward to bringing this skill to an employer.
Skills : Computer Skills, MS office.
Description :
Handled all phone calls, including booking property showings, speaking with homeowners, agents, inspectors and appraisers.
Greeted guests and provided a comfortable waiting environment.
Distributed agent faxes, mail, messages, and paperwork left by clients.
Provided support to the Market Center Administrator with various office duties.
Updated the office calendar and notified agents of training events.
Scheduled and help set up for office lunch and learns with vendors.
Performed daily work assessment.
Experience
2-5 Years
Level
Executive
Education
BA
Call Coordinator Resume
Objective : Diligent and resourceful professional offering competency within the full range of administrative procedures. Capably handles competing demands for time and attention while maintaining a positive and approachable demeanor. Articulate communicator with solid interpersonal skills across all levels and backgrounds.
Skills : HHA, Nursing Student, Computer SKills.
Description :
Selected and inspected special order merchandise for delivery.
Loaded material for delivery according to location route, volume and customer request.
Included giving work assignments and performance reviews, as well as partnering with other departments for additional personnel as needed.
Coordinated deliveries between sales staff, customers, and third-party delivery company.
Created and maintained manual and computerized records of equipment inventory, work orders, accounts payable and billing records, and other pertinent information.
Recorded and monitored labor and payroll data for the shop.
Processed IMAC request Call Center rep: Open service calls in SIMS as needed for deployment or service related opportunities.
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