A Car Rental Agent takes responsibility for providing support to those people who need a vehicle for a particular occasion or a short period. While the actual duties vary based on the needs of the customer, certain duties are considered common and are listed on the Car Rental Agent Resume as – greeting customers; determining the travel need of the customer; handling paperwork; estimating the cost to be charged from the customer; taking phone calls; checking the condition of the car before giving it to the customer and collecting payments.
Those seeking this job role should be able to mention on the resume the following skills and abilities – customer service orientation; computer competencies; telephone etiquette; teamwork; knowledge of various cars available with the company; and strong observation skills. Eligible resumes hold a high school diploma or GED. However, substantial work experience can replace formal education.
Objective : Highly qualified Car Rental Agent with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Customer Service, Customers Assistance, Data Entry, Sales Support.
Description :
Received orders for merchandise or services.
Greeted customers. Talked about the merchandise.
Computed charges. Received telephone orders.
Provided information about rental items.
Inspected and adjusted items if required.
Explained terms of the rental agreement.
Dealt with customer needs, renting cars, and also upselling.
Responsible for renting vehicles to customers.
Greeted customers, answered phone calls, promoted any additional services (insurance, car upgrades, GPS, etc. ), and handled any questions or concerns.
Experience
2-5 Years
Level
Junior
Education
Diploma
Car Rental Agent Resume
Summary : Friendly and enthusiastic Customer Service Professional with 14 years of experience in face-to-face customer interaction positions. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with a friendly, professional demeanor at all times.
Skills : Customer Service Experience, Leadership, Persistence, Analytical Thinking.
Description :
Greeted clients as they arrived, answered the telephone, and provided them with information on their car rental agreement services and collecting payments.
Handled client questions and complaints and work to resolve overdue car rentals.
Suggested additional options to customers based on their needs.
Provided outstanding customer service in all customer interaction situations.
Maintained a positive attitude and professional demeanor at all times.
Took bookings and explaining the terms of rental or leasing agreements.
Completed paperwork with customers and taking payments.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Car Rental Agent Resume
Objective : To obtain a challenging position where I can fully utilize my experience and skills to be an asset to my future employer. Major strengths include strong leadership, excellent communication skills, and a clear vision to accomplish the company's goals.
Skills : Administration and Management, Dependability, Stress Tolerance, Quick worker.
Description :
Maintained and updated rental agreement files;
Notified customers of overdue rental vehicles and inquire as to the expected date of return.
Balanced money in counter drawers, retrieve the amount of money collected during the shift, complete deposit slip, and place money in safe.
Entered and maintained information in location logs.
Maintained cleanliness of the rental office area and perform associated custodial duties.
Completed Car exchange requests in the Computer system.
Ability to recognize the opportunity to present upgrades to customers.
Experience
2-5 Years
Level
Junior
Education
GED
Car Rental Agent Resume
Headline : Seeking a car rental agent position. Responds to inquiries from customers about the availability and cost of vehicles as well as takes reservations from service departments and external customers. Detail Oriented and capable of carrying out a given task with all details necessary to get the task done well.
Skills : Time Management, Strategic Planning, Negotiating, Customer Service.
Description :
Processed payments via telephone or emails, generally 20-35 per day.
Helped customers with their needs regarding their choices of picks, Cleaned cars to get ready for the next rent.
Rent out cars and trucks to clients.
Responsible for all of the daily functions of handling customers within the vehicle rental department.
Greeted customers in a polite, friendly, and helpful manner.
Dealt with customer inquiries about the availability of cars.
Performed duties such as rent cars to customers, check-in in cars for customers, use the program DASH to rent & return car rentals, take payment with credit cards, answer phone.
Experience
5-7 Years
Level
Executive
Education
Diploma
Car Rental Agent Resume
Summary : To document the job requirements and duties of a customer service agent position. Self-motivated a go-getter that has a desire and drive for sales and customer service.
Skills : Negotiation, Time Management, Complex Problem Solving.
Description :
Provided excellent customer service.
Checked in customer cars. Checked out customer cars and provided them with car keys.
Assisted customers with car questions and explained rental car contracts.
Earned reservations, authorized and charged credit cards.
Reserved items for requested times and keep records of items rented.
Recommend and provided advice on a wide variety of products and services.
Prepared rental agreements for customers to sign, reviewed rental agreement with customers, checked the driver's license for the expiration date, verified.
Experience
7-10 Years
Level
Management
Education
Bachelor Degree
Car Rental Agent Resume
Headline : Exceptionally gifted Car Rental Customer Service Representative with over years of experience in handling rental contract transactions, vehicle demonstrations, and incoming calls from the general public, walk-ins, and office and clerical duties.
Skills : Critical Thinking, Monitoring, Judgment, and Decision Making.
Description :
Greeted customers and provided world-class customer service.
Aggressively pursued reservation bookings.
Cross-sold appropriate add-ons to optimize travelers' vacation experience.
Researched rental rates and locations and sell travel packages that best suit the customer.
Processed rentals and returns.Resolved overdue rentals.
Answered and received telephone calls.
Responded to customers' questions and complaints.
Experience
5-7 Years
Level
Executive
Education
Diploma
Car Rental Agent Resume
Summary : Seeking an entry level position where I can grow and advance in a company. Demonstrate the ability to satisfactorily handle customer complaints in a timely manner.
Skills : Customer Service, Sales Support, Customers Assistance, Data Entry.
Description :
Greeted customers and discuss the type, quality, and quantity of merchandise sought for rental.
Computed charges for merchandise or services and receive payments.
Answered telephones to provide information and receive orders.
Provided information about rental items, such as availability, operation, or description.
Explained rental fees, policies, and procedures.
Prepared rental forms, obtaining customer signature and other information, such as required licenses.
Kept records of transactions and of the number of customers entering an establishment.
Experience
7-10 Years
Level
Management
Education
High School
Car Rental Agent Resume
Headline : More than 6 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures.
Addressed customer inquiries, such as an explanation of charges, vehicle damages, directions, etc.
Performed vehicle exchanges and extensions.
Inspected incoming vehicles for new damage.
Reported damages to the on-duty supervisor.
Scanned returning vehicles back into the system.
Provided computerized receipt to the customer.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Car Rental Agent Resume
Headline : Seeking a customer service position within a growth oriented company where my skills, training and experience can be utilized, with the opportunity for advancement within the company.
Cleaned the office such as vacuum and sweeping etc.
Answered Phones, worked with contracts for car rental keeping them in order and easy access to find when needed.
Answered phones, writing rentals requests in logbooks, calendar blocks out dates of cars, and give directions to guests.
Answered a high volume of calls. Assisted customers with car rentals Sales and payment processing Driver's license and insurance verifications.
Sold appropriate addons and upgrades to optimize travelers.
Processed rental payments with credit-card transactions, checks, and cash handling.
Provided excellent customer service and welcomed patrons using cordial greetings and professional support.
Experience
5-7 Years
Level
Executive
Education
GED
Car Rental Agent Resume
Headline : Acquire a position with a company where I can utilize my skills and learn new skills as I grow with the company. Assisted customers with car rentals. Cooly handled the demanding customers, and stressful situations encountered on a daily basis.
Skills : Service Orientation, Social Perceptiveness, Coordination, Data Entry, Customer Service.
Description :
Answered incoming phone calls.
Washed and cleaned cars.
Provided the best customer service.
Responded to customer questions with a friendly demeanor and in a timely manner.
Assessed and processed customers' requests for rental service.
Responsible for drawing up rental contracts for customers.
Explained any and all aspects of the rental agreement to customers Detailed cars.
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