Case Manager Supervisor Resume Samples

Description :

1. Provided one on one behavioral health services to clients as prescribed on Medicaid approved clinical treatment plan.
2. Coordinated and accessed both inner agency and outside agency resources and services for clients.
3. Completed and submited billable Medicaid Master Treatment Plans, Treatment Plan Reviews, Daily Progress Notes, Case Management Notes, and Discharge Summaries.
4. Scheduled and facilitated treatment plan meetings with client, parent and/or legal guardian, including OCS and DJJ.
5. Corresponded with clients and their families, state officials, clinicians, and other side service providers such as medical professionals.
6. Maintained safety of clients at all times, and have understanding of how to de-escalate situations and behaviors by using skills to manage aggressive behaviors.
7. Supervised a staff of Case Managers and Behavioral Health Associates in a 15 bed, Level III Residential Treatment Facility for co-ed youth, ages 12-18 years of age.

Experience

2-5 Years

Level

Executive

Education

Drug Studies

Description :

1. Responsible for case management, universal prescreening, Office of Rehabilitative Service pre-screenings.
2. Completed 6 month and annual employee performance reviews for all staff.
3. Assumed duties of Case Manager, Work Readiness Instructor or Employment Coordinator in case of absence Overseen performance of staff to ensure that.
4. Worked tasks include assessment and treatment planning, assisting clients to attain resources.
5. Able to work positively with persons with mental health diagnoses.
6. Provided case management services including locating, managing, coordinating and monitoring all services and informal community supports needed by FSET participants. Services include assessment, case planning, monitoring, review, advocacy and referral.
7. Determined the intervention strategies that will address the identified needs and goals.

Experience

10+ Years

Level

Senior

Education

Drug Studies

Description :

1. Supervised five case managers.
2. Completed weekly supervision with staff.
3. Assisted staff with determining the level of frequency and intensity of in home services.
4. Monitored and tracked staff monthly visits and paperwork to ensure accuracy.
5. Ensured staff and cases are in compliance with Practice Standards with ongoing audits.
6. Ensured notes and reports (ISP's and quarterlies) are completed in a timely manner.
7. Demonstrated clinical skills during crisis intervention and management of high risk cases.
8. Recruitered and interviewered for Open Case Manager Positions.

Experience

2-5 Years

Level

Junior

Education

Master Of Arts

Description :

1. Responsible for the day to day operation of Case Management to network and build resources to assist families with eliminating household barriers.
2. Developed, assessed, and provided families with comprehensive service to work toward goal attainment to reach stability and self-reliance.
3. Developed and facilitated services that provide education, screening, and advanced assessments for assigned population throughout the continuum cares.
4. Consulted with other community agencies and committees to identify potential resources for resolving clients' health, psychosocial, or financial problems.
5. Used independent, professional judgment to provide case management services to assigned population Collaborate with patient, caregivers, physicians, and other provides to develop a comprehensive plan of care.
6. Demonstrated the ability to use teaching, learning, and counseling skills.
7. Worked with the homeless and domestic violence families to stabilize housing Provide housing counseling training, parenting skills, basic living skills, and other comprehensive services to assist IN CRISIS and AT RISK families with enhancing the quality of their life by helping them to reach stability and self-sufficiency.

Experience

2-5 Years

Level

Executive

Education

BS

Description :

1. Supervised staff including regular individual and group staff meetings and case consultation; ensure proper client to staff ratio.
2. Assigned cases to staff and oversee service delivery.
3. Provided support to case management staff dealing with crisis management and provide on-going assistance to staff in coordinating services for clients.
4. Provided training to new staff and on-going training to existing staff.
5. Ensured court reports are submitted to CLS within the required timeframes.
6. Ensured services provided comply with contractual requirements and quality assurance guidelines.
7. Provided guidance to case management staff by coaching, motivating, training and providing other staff development activities.

Experience

7-10 Years

Level

Management

Education

Master Of Science

Description :

1. Coordinated referrals, intake, eligibility, monitoring, assessment and evaluations of person centered planning and consumer needs/services.
2. Updated and organized client information, working files, databases and spreadsheets.
3. Educated participants and staff on home and community based services available within Community First Choice, Community Options, and Community Personal Assistance Services and Increase Community Service programs.
4. Trained staff on transition services and transition residents from a nursing facility to a community residence.
5. Assisted staff with developing a personalized transition plan for each client.
6. Assisted with locating and applying for available housing options, including identifying and assisting with resolving housing barriers.
7. Supervised and assisted with evaluating all agency supports planners, identify training needs and coordinate training for staff.

Experience

10+ Years

Level

Senior

Education

Human Service

Description :

1. Responsible for the development, implementation and Maintenance of the program service standards, policies, philosophies and services related to all the activities associated with the case management team.
2. Implemented all aspects of programming utilizing the Youth Development Model and Trauma Informed Care.
3. Provided on-going evaluation of all contractual and case management activities.
4. Assigned client caseloads to the case managers and interns.
5. Regularly provided supervision to the Case Management on an individual basis and through scheduled group staffings.
6. Ensured that all case records and files are maintained in a proper manner and in accordance with confidentiality policy.
7. Acted as agency liaison to community agencies.
8. Ensured all statistical information and data required by any government agency or funding source is completed and submitted in a timely fashion to the appropriate agency and to the assigned Program Director.
9. Ensured all programmatic requirements of licensing agencies and funding sources are met on a contractual basis.

Experience

5-7 Years

Level

Executive

Education

Business Administration

Description :

1. Supervised staff including regular individual and group staff meetings and case consultation; ensure proper client to staff ratio.
2. Assigned cases to staff and oversee service delivery.
3. Provided support to case managers dealing with crisis management; provide on-going assistance to case management staff in coordination services for clients.
4. Provided training to new staff and on-going training to existing staff.
5. Reviewed and monitored case files for both internal and external quality assurance standards.
6. Reviewed assessments and case plans with case managers, and provide consultation and direction to them to assure appropriateness, clarity, quality and thoroughness.
7. Provided guidance to case managers by coaching, motivation, training and providing other staff development activities.
8. Reviewed and ensured staff completes all documentation and reports in a professional and timely manner.
9. Prepared and conducted staff performance evaluations.

Experience

5-7 Years

Level

Executive

Education

B.A. In Psychology

Description :

1. Provided supportive services/case management to veteran families.
2. Assisted with implementation of program procedures for case management.
3. Conducted pre-screening for program eligibility and present cases to management.
4. Performed community outreach and prepared applications for temporary financial assistance services.
5. Developed client housing stability case plans.
6. Assessed for duplication of services as sustainable business practice.
7. Initiated new strategic partnerships and expands existing collaborations with San Diego organizations.
8. Supported clients with permanent housing placements.
9. Initiated and determined needs for department projects.

Experience

7-10 Years

Level

Management

Education

Human Development

Description :

1. Collaborated with the Executive Director, the Chief Financial Officer, and the Board of Directors to develop and submit the annual program budget, the agency profile, and agency fiscal policies.
2. Administered the annual operating budget; direct and coordinate the application and monitoring of grants.
3. Directed the recruitment, interviewing, hiring, and training of program staff.
4. Planed, assigned, and reviewed the activities of case managers performing casework functions.
5. Recommend changes in practices and procedures to increase operating efficiency and expedite workflow.
6. Evaluated staff development, conduct performance reviews, and develop action plans for underperforming staff.
7. Trained case managers in social work techniques and methodologies, applicable laws, policies, and procedures.
8. Conducted ongoing training on community needs and human service issues to UWCM staff, community groups, and agencies; conduct presentations on UWCM Family Stability services at community and business events.

Experience

7-10 Years

Level

Management

Education

Leadership