Casino Cage Cashier Resume Samples

Description :

1. Responsible for redeeming foreign currencies using accurate exchange rates.
2. Responsible for working extra shifts during busy periods and covered for call-in employees to maintain service levels.
3. Responsible for processing various cash transactions and answered gaming customer questions.
4. Responsible for complying with casino policies and protocols to maintain transaction accuracy, efficiency and security.
5. Responsible for reporting and filing all paperwork for casino transactions, noted and investigated discrepancies and reported on any notable incidents.
6. Responsible for counting cash and casino chips to accurately reconcile transaction reports.
7. Responsible for supporting guest satisfaction and loyalty through prompt customer service and timely payouts.

Experience

10+ Years

Level

Senior

Education

High School Diploma

Description :

1. Responsible for counting and recording assigned funds and made exchanges of funds throughout shift.
2. Responsible for serving needs of more than Number customers in busy Type environment.
3. Responsible for verifying over $amount of cash and credit payments daily.
4. Responsible for performing check cashing for customers based on company policies.
5. Responsible for issuing gaming coins and tokens to customers for cash.
6. Responsible for enforcing rules throughout daily activities such as company standard operating procedures, gaming regulations and federal regulations, including Title 31 compliance.
7. Responsible for requesting official identification for Type purchases and verified details, consistently meeting strict legal standards.

Experience

7-10 Years

Level

Management

Education

High School Diploma

Description :

1. Experienced procedures for exchanging gaming chips for cash and vice versa, including verifying chip values and maintaining chip inventory.
2. Provided exceptional customer service, resolve issues, and promote casino services and promotions.
3. Understood of gaming regulations, anti-money laundering (AML) procedures, and Know Your Customer (KYC) requirements to ensure compliance with legal standards.
4. Maintained accuracy in cash counts, transaction records, and documentation to ensure financial integrity.
5. Expereinced with casino software and systems for processing transactions, tracking inventory, and generating reports.
6. Provided service and funds for all slot department wallets, jackpots, cancel credits, payouts.
7. Exchanged slot machine tickets for cash, promoted and maintained all steps in the Red Carpet Customer Service program with each casino guest and fellow employees you come in contact with using S.T.A.R.S.

Experience

5-7 Years

Level

Executive

Education

High School Diploma

Description :

1. Worked closely with other casino departments, such as accounting, security, and gaming operations, to coordinate activities and resolve issues.
2. Trained and mentored new hires on cash handling procedures, regulatory requirements, customer service standards, and casino policies.
3. Managed cashier cage operations, including opening and closing procedures, maintaining cleanliness and organization, and ensuring equipment is functioning properly.
4. Followed emergency procedures in case of incidents such as power outages, security threats, or medical emergencies, and provide assistance as needed.
5. Stayed updated with changes in casino policies, procedures, and technology related to cashier cage operations and financial transactions.
6. Counted, sorted, and managed large sums of cash accurately and efficiently.
7. Experienced processing cash, credit/debit card transactions, and check transactions according to casino policies and regulatory guidelines.

Experience

5-7 Years

Level

Executive

Education

High School Diploma

Description :

1. Exchanged gaming chips for cash and vice versa, following casino procedures and regulatory guidelines.
2. Provided excellent customer service by assisting patrons with inquiries, resolving issues related to transactions, and promoting casino promotions and services.
3. Counted, verified, and balanced cash drawers at the beginning and end of each shift to ensure accuracy and compliance with accounting standards.
4. Adhered to strict security protocols for handling cash, chips, and other financial instruments to prevent theft or fraud.
5. Maintained knowledge of gaming regulations and compliance standards to ensure all transactions meet legal requirements.
6. Maintained accurate records of transactions, including cash counts, check verifications, and chip inventory, and prepare reports as needed.
7. Worked assigned station in either the casino cage (player services) or the vault.

Experience

10+ Years

Level

Senior

Education

High School Diploma

Description :

1. Responsible for constructing strong relationships with repeat patrons, fostering trust while maintaining professionalism at all times.
2. Responsible for facilitating efficient chip exchanges for players by accurately counting chips and recording denominations in accordance with casino policies.
3. Responsible for processing large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
4. Responsible for fulfilling additional duties as assigned by supervisors or management, demonstrating adaptability while maintaining a strong work ethic.
5. Responsible for ensuring smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
6. Responsible for collaborating with management to address concerns or discrepancies in a timely manner, ensuring accurate record-keeping and compliance.
7. Responsible for contributing to a positive team atmosphere within the cage department, working collaboratively with coworkers toward shared goals of efficiency and accuracy.

Experience

7-10 Years

Level

Management

Education

High School Diploma

Description :

1. Responsible for completing casino cage transactions, including redeeming or purchasing chips on behalf of customers.
2. Responsible for maintaining a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
3. Responsible for handling guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
4. Responsible for performing daily reconciliation of personal cash drawer, ensuring precise accounting records were maintained throughout each shift.
5. Responsible for completing routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
6. Responsible for enhancing casino customer satisfaction by providing timely and professional assistance with financial transactions.
7. Responsible for assisting in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Responsible for reducing wait times for customers by consistently prioritizing speed without sacrificing accuracy in all transactions.
2. Responsible for supporting colleagues during peak times by stepping in as needed to handle customer inquiries or complete additional tasks.
3. Responsible for maintaining a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
4. Responsible for improving overall efficiency within the cage by proactively identifying areas for process improvement and proposing solutions to management.
5. Responsible for safeguarding casino assets through diligent attention to detail, quickly identifying counterfeit currency or fraudulent activities when present.
6. Responsible for quickly and accurately counting drawers at start and end of each shift, responsible for enforcing company standard operating procedures, gaming regulations, and Title 31 compliance.
7. Responsible for securing casino funds not in use after balancing cash drawer.

Experience

7-10 Years

Level

Management

Education

High School Diploma

Description :

1. Responsible for balancing books with daily summary reconciliations.
2. Responsible for complying with gaming commission rules by verifying players' ages.
3. Responsible for overseeing casino floor activity to foster efficient service and maintain guest safety.
4. Responsible for protecting cage from unauthorized access and monetary losses by consistently following security protocols.
5. Responsible for calculating and verifying value of players' winnings or losses.
6. Responsible for preparing and issuing money banks to change persons at start of each shift.
7. Responsible for documenting exchanges accurately, reconciled transactions and processed authorization forms.

Experience

7-10 Years

Level

Management

Education

High School Diploma

Description :

1. Maintained a friendly and pleasant demeanor to both guests and coworkers.
2. Maintained a cooperative and positive attitude with managerial and supervisory staff.
3. Completed all paperwork in accordance with PGCB and approved Sands’ standards.
4. Provided superior customer service to all internal and external customers in compliance with the Sands’ Standards of Steel customer service standards.
5. Assisted guests with general information when requested.
6. Provided guest service, reported any potential safety hazards to management staff.
7. Provided service and funds for all Black Gold Club Membership benefits.

Experience

5-7 Years

Level

Executive

Education

High School Diploma