Casino Manager Resume Samples

Description :

1. Hired, trained, developed, mentored, evaluate, and manage 150-160 team members including 9 supervisors and assistant manager.
2. Maintained team member and leadership files.
3. Approved and administered team member and leadership evaluations.
4. Promoted development and continuous improvement through coaching.
5. Developed department and implemented guest service strategies.
6. Reviewed guest service surveys to identify areas of opportunity and implement action plans to improve low scoring areas.
7. Facilitated monthly supervisor and team member one on ones to address department/individual successes along with areas of opportunity.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Oversaw day-to-day operations ensuring we are in compliance with company policies and operational regulations.
2. Addressed and resolved team member concerns while promoting team member morale.
3. Responsible for marketing and promotions in a very competitive market to reach revenue goals.
4. Exhibited strong communication skills
5. Coached and developed supervisors and associates
6. Completed understanding of casino operations
7. Analyzed monthly profit/loss statements, vendor analysis, and gaming and retail reports, and recommending action to improve the operation.

Experience

2-5 Years

Level

Executive

Education

GED

Description :

1. Oversaw the overall production of the casino floor and acted as the Manager on Duty for multiple departments, such as Food and Beverage, Hotel, Slots, Security, and Table Games.
2. Provided comps to food outlets and the hotel for customers that need further assistance.
3. Generated daily revenue reports for the Casino showing the revenue in Table Games and Slots.
4. Worked with Security and Surveillance when dealing with theft and casino evictions.
5. Managed all employees assigned to shift on a daily basis, in charge of scheduling assignments (vacations, time starts, and days off), do annual evaluations, and performance feedback on all employees assigned to my shift.
6. Trained and taught employees on new games and instruct on new procedures.
7. Monitored the protection of the gaming tables using the help of Surveillance to make sure the integrity of the casino games is being met.

Experience

2-5 Years

Level

Executive

Education

BS

Description :

1. Provided training for new employees, evaluation of employee performance, as well as recommendations to other departments for promotions and transfers.
2. Conducted investigations into the resolution of variances to ensure compliance with property policies and employee integrity levels.
3. Maintained current knowledge of local jurisdiction gaming laws and attendant regulations, as well as property internal controls.
4. Acted as a role model for team members and foster teamwork, morale, motivation, and Initiates and maintains open communication with subordinates, employees, management, and other departments.
5. Removed suspected cheaters, such as card counters and other players who may have systems that shift the odds of winning to their favor.
6. Anticipated and prepared the required materials for meetings. 
7. Integrated and coordinated through other department managers and staff the functioning of the casino cash cage, slot department, marine department, food, and beverage department, as well as liaison with the other auxiliary departments.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Managed a staff of 75+ people.
2. Guided the development, production, promotion, and financial aspects of 10 departments within the company.
3. Prepared operational and salary budgets.
4. Managed day-to-day development issues.
5. Developed and maintained monthly reports.
6. Contributed to economic success by participating in the budgeting process.
7. Revised plans as needed to meet changing goals and requirements.

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Established a work schedule in accordance with policy and labor goals, manages overtime hours of Sales Associates, and maintains accurate associate timesheets.
2. Ensured adherence to city, and federal laws affecting the stores operations.
3. Prepared and submitted all paperwork and reports in a timely manner.
4. Ordered merchandise on a timely basis, assuring that proper check-in procedures are followed, pricing is correct and inventory is stocked as required.
5. Kept up with all necessary permits and licenses for the location and maintains renewal in a timely manner.
6. Ensured that the casino vault is counted and balanced on a daily basis. 
7. Observed all laws, regulations, and other applicable obligations. 

Experience

7-10 Years

Level

Management

Education

G.E.D

Description :

1. Pre-Opened and Opened Team member.
2. Handled recruiting staffing of all casino floor personnel.
3. Prepared yearly budget and monthly forecasting.
4. Acted as Casino Director for several months (in addition to Casino Manager responsibilities).
5. Implemented casino policies and programs.
6. Coordinated marketing and promotions, V.I.P parties, and various other campaigns.
7. Responsible for the direct management and supervision of all casino floor operations according to Company laws and regulations.

Experience

5-7 Years

Level

Executive

Education

BS In Accounting

Description :

1. Acted as a resource for executive management regarding federal/state/tribal laws.
2. Participated in all corporate and company-sponsored training sessions to enhance the performance of the casino supervisors.
3. Assisted with and made recommendations to GM regarding hiring, disciplining, coaching, and terminating of hourly associates.
4. Ensured adherence to company policies and procedures.
5. Conducted at least one night- time competition survey every week or more often if necessary.
6. Controlled cash and all other inventory.
7. Enforced company policy with regard to casino drops and vault procedures.

Experience

10+ Years

Level

Senior

Education

Bachelor Degree

Description :

1. Responsible for maintenance and adherence to all regulations as applying to the Casino Control Commission.
2. Established Training Modules in Management Technique, Game Protection, Card Counting, and Casino Gaming.
3. Followed correct vendor check-in procedure as defined in the Operations Manual.
4. Protected company assets at all times. 
5. Processed gaming revenues and made required weekly deposits of revenues, as well as a detailed breakdown of revenues.
6. Kept a professional work environment and excellent work relationships with other team members.
7. Employed hiring, orientation, and training.

Experience

2-5 Years

Level

Junior

Education

G.E.D

Description :

1. Filled in for absent employee.
2. Ordered supplies and merchandise.
3. Answered telephone and screen calls.
4. Stocked cooler and shelves.
5. Effectively prioritized, organized, delegated, and followed up on casino tasks to be accomplished.
6. Controlled cash and inventories. 
7. Controlled casino merchandise and labor hours.

Experience

2-5 Years

Level

Junior

Education

Bachelor Degree